Best AI tools for< Improve Cx Metrics >

Eclipse AI is an AI-powered customer feedback analytics platform that seamlessly collects and unifies customer feedback from various channels. It provides actionable insights to improve customer experience by analyzing data and predicting customer behavior. Eclipse AI helps organizations save time on manual analysis, boost customer loyalty, and achieve measurable improvements in CX metrics. With features like integrating feedback channels, generating insights, and linking feedback to KPIs, Eclipse AI is a valuable tool for customer-focused organizations.

Zonka Feedback is a powerful Customer Feedback and Survey Platform that offers User Segmentation for precise targeting, AI capabilities for smarter surveys, and a wide range of features to measure and improve Customer Experience. It provides solutions for various industries and use cases, integrates with popular tools, and offers in-depth reporting and analytics. Zonka Feedback is known for its modern-looking surveys, ease of use, and extensive integrations, making it a versatile tool for collecting feedback from customers, users, visitors, patients, and employees.

Caffeinated CX is an AI-powered customer support solution that helps businesses improve their customer support efficiency. It offers a range of features, including AI-powered response generation, ticket auto-triage, macro suggestion, and more. Caffeinated CX integrates with all major support software and is easy to implement. It is used by leading brands across industries and has helped them achieve significant improvements in their customer support metrics.

Interactions IVA is a conversational AI solutions platform for customer experience (CX). It offers a range of features to help businesses improve their customer interactions, including intelligent virtual assistants, PCI compliance, social customer care, and more. Interactions IVA is used by businesses in a variety of industries, including communications, finance and banking, healthcare, insurance, restaurants, retail and technology, travel and hospitality, and utilities.

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform call and contact centers into customer engagement centers of excellence. Our AI-powered solutions help businesses deliver exceptional customer experiences, improve operational efficiency, and reduce costs. With Five9, you can: * Empower agents to deliver results anywhere * Improve CX with practical AI * Find efficiency with AI & automation * Scale with AI & digital workforce * Realize results with Five9

Knowmax is an omnichannel knowledge management platform that helps businesses improve customer experience (CX) by providing AI-powered knowledge management capabilities. It offers a range of features such as a Google-like search engine for accessing relevant knowledge across touchpoints, no-code cognitive decision trees for creating simple and mistake-proof customer service actions, visual how-to guides for minimizing repetitive explanations, and an omnichannel-ready knowledge base for creating self-help guides. Knowmax also integrates with CRM systems to deliver faster and personalized resolutions at scale. It is used by businesses in various industries, including telecom, banking, BPO, insurance, e-commerce, media & ISP, healthcare, travel, automobiles, and utilities.

SQM Group's mySQM™ QA software is a comprehensive solution for call centers to monitor, motivate, and manage agents, ultimately improving customer experience (CX) and reducing QA costs by 50%. It combines three data sources: post-call surveys, call handling data, and call compliance feedback, providing holistic CX insights. The software offers personalized agent self-coaching suggestions, real-time recognition for great CX delivery, and benchmarks, ranks, awards, and certifies Csat, FCR, and QA performance.

ResponseCX is an AI tool designed for Shopify brands to build autonomous AI Agents for customer support. It enables fast-growing ecommerce organizations to deploy custom AI agents in record time, providing a dedicated AI engineer to assist in the process. ResponseCX allows brands to consolidate all platforms into one place to create customized, on-brand AI Agents capable of fully autonomous ticket resolution. The tool offers features such as fast learning, fast deployment, 100% uptime, and unlimited ticket volume, leading to significant cost reductions and improved customer satisfaction.

Aii.CX is a platform offering a variety of free AI tools, widgets, and applications that can be embedded into websites to enhance user experience and boost conversions. The platform allows users to easily create their own AI tools, apps, and widgets in just a few simple steps, without the need for coding skills. Aii.CX provides a range of AI-driven solutions for different industries, such as lead generation, home design assistance, solar savings calculation, and workout routine creation. The platform aims to help businesses increase leads, improve conversions, and optimize website interactions through the use of AI technology.

Ultimate is a customer support automation platform powered by Generative AI. It offers AI-powered chat automation and ticket automation solutions for various industries such as Ecommerce, Financial Services, Travel, Telecommunications, and Healthtech. UltimateGPT is a bot that integrates with help centers to build bots in minutes. The platform provides backend integrations, analytics, and insights to enhance customer support processes and drive business growth.

Lang.ai is an AI-powered customer experience (CX) insights and automation platform designed for mid-market businesses. It helps businesses unlock CX data, increase automation beyond chatbots, drive decisions based on relevant and accurate CX insights, and improve the overall customer experience. Lang.ai offers a range of features, including intelligent triage of complex requests, email automation, continuous improvement of chatbots, granular tagging, proactive alerts, automated discovery of new topics, and custom taxonomies. It integrates seamlessly with popular helpdesks such as Zendesk, Salesforce, Intercom, Kustomer, Dixa, and Freshworks.

Aide is an AI platform designed to enhance customer support operations. It offers a range of features to help businesses gain insights into customer needs, automate support processes, improve agent efficiency, and train AI chatbots. Aide's key capabilities include customer insights, workflow automation, agent assist, and AI chatbots. With Aide, businesses can analyze customer conversations, identify pain points, and automate repetitive tasks to streamline support operations and improve customer satisfaction.

NICE is a leading Customer Experience (CX) AI Platform offering a range of AI-driven solutions for businesses to enhance customer experiences, optimize workforce engagement, and improve operational efficiency. The platform provides AI companions for contact center employees, AI-driven customer self-service, AI tools for CX leaders, and actionable insights through CX analytics. NICE also offers solutions tailored for various industries such as healthcare, retail, financial services, insurance, telecom, travel, and hospitality. With a focus on transforming experiences with AI, NICE helps businesses identify behaviors that drive frictionless customer experiences, boost customer loyalty, empower agents, and drive digital transformation.

Infinity Call Analytics Software is a cloud-based solution that helps businesses track, analyze, and improve their phone calls. It provides a variety of features, including call tracking, conversation analytics, and smart match. Infinity Call Analytics Software is designed to help businesses make more informed decisions about their marketing and sales efforts, and to improve the customer experience.

UserTesting is a Human Insight Platform that allows organizations to quickly gain a first-person understanding of customer experiences, enabling them to build greater customer empathy. The platform offers comprehensive testing capabilities, insights identification, performance measurement, and insights sharing across organizations. UserTesting empowers users to run tests for free, see what customers experience, and turn feedback into better designs efficiently. With features like AI Insights Hub, integrations, mobile testing, and templates, UserTesting helps users target diverse audiences, validate findings confidently, measure and benchmark performance, and boost consumer trust. Trusted by leading brands, UserTesting provides human insights that drive innovation, improve customer experiences, and enhance product development.

Afiniti is a leading CX AI company that has been pioneering customer experience artificial intelligence since 2006. They deliver measurable business outcomes for some of the world's largest enterprises by leveraging AI, data, and cloud infrastructure to improve customer engagement productivity. Afiniti's eXperienceAI suite and Afiniti Inside services are designed to personalize customer experiences, drive better outcomes, and optimize interactions. Their mission is to remove skills or rules-based systems from the customer experience ecosystem, leading to predictive systems and increased customer value.

Glassbox is a customer intelligence platform that provides deep insights into digital interactions to help businesses convert customers into superfans. It captures 100% of interactions and technical events on websites or mobile apps, offering contextual insights and real-time AI-prioritized optimization to enhance customer experiences. With features like tagless data capture, AI-powered insights, and multi-layered privacy controls, Glassbox empowers teams to design better digital experiences, remedy technical issues, and put customer-centricity into practice. The platform is used across various industries like financial services, insurance, retail, and telecom, by teams focusing on marketing, product, customer experience, data analytics, engineering, and customer service.

ElevateAI by NICE is a market-leading AI-powered speech-to-text application that offers transcription models, Generative AI, Enlighten AI, and CX AI features. It provides insights by pairing free Generative AI with NICE's transcription models to uncover hidden insights in data. ElevateAI aims to make AI-powered technology accessible for all, with easy integration, deployment, and user-friendly APIs. The application is designed to help contact centers leverage the power of AI for enhanced customer experiences and innovation.

TheLoops is an AI platform designed for Customer Experience (CX) operations, offering a range of AI-powered solutions to enhance agent efficiency, improve customer satisfaction, and streamline processes. The platform integrates with various applications, provides predictive analytics, automates tasks, and offers real-time insights to optimize CX operations. TheLoops is trusted by leading SaaS companies and aims to redefine processes, empower teams, and transform outcomes with efficiency.

Sprinklr is a unified AI-powered customer experience management platform that offers a wide range of solutions for enterprises and self-serve users. It provides tools for social media management, customer service, marketing, insights, and more, all integrated into one platform. Sprinklr leverages AI technology to enhance productivity, deliver personalized customer experiences, and drive marketing campaigns across various channels. The platform is trusted by some of the most valuable brands globally for its ability to streamline operations, provide real-time insights, and improve customer engagement.

PentAGI is an innovative tool for automated security testing that leverages cutting-edge artificial intelligence technologies. It is designed for information security professionals, researchers, and enthusiasts who need a powerful and flexible solution for conducting penetration tests. The tool provides secure and isolated operations in a sandboxed Docker environment, fully autonomous AI-powered agent for penetration testing steps, a suite of 20+ professional security tools, smart memory system for storing research results, web intelligence for gathering information, integration with external search systems, team delegation system, comprehensive monitoring and reporting, modern interface, API integration, persistent storage, scalable architecture, self-hosted solution, flexible authentication, and quick deployment through Docker Compose.

RAGoon is a high-level library designed for batched embeddings generation, fast web-based RAG (Retrieval-Augmented Generation) processing, and quantized indexes processing. It provides NLP utilities for multi-model embedding production, high-dimensional vector visualization, and enhancing language model performance through search-based querying, web scraping, and data augmentation techniques.

This repository provides a deployment guide for utilizing Google Cloud's Generative AI tools in marketing scenarios. It includes step-by-step instructions, examples of crafting marketing materials, and supplementary Jupyter notebooks. The demos cover marketing insights, audience analysis, trendspotting, content search, content generation, and workspace integration. Users can access and visualize marketing data, analyze trends, improve search experience, and generate compelling content. The repository structure includes backend APIs, frontend code, sample notebooks, templates, and installation scripts.

Orion is a web-based chat interface that simplifies interactions with multiple AI model providers. It provides a unified platform for chatting and exploring various large language models (LLMs) such as Ollama, OpenAI (GPT model), Cohere (Command-r models), Google (Gemini models), Anthropic (Claude models), Groq Inc., Cerebras, and SambaNova. Users can easily navigate and assess different AI models through an intuitive, user-friendly interface. Orion offers features like browser-based access, code execution with Google Gemini, text-to-speech (TTS), speech-to-text (STT), seamless integration with multiple AI models, customizable system prompts, language translation tasks, document uploads for analysis, and more. API keys are stored locally, and requests are sent directly to official providers' APIs without external proxies.

Vim-airline is a lean and mean status/tabline plugin for Vim that provides a nice statusline at the bottom of each Vim window. It consists of several sections displaying information such as mode, environment status, filename, filetype, file encoding, and current position in the file. The plugin is highly customizable and integrates with various plugins, providing a tiny core with extensibility in mind. It is optimized for speed, supports multiple themes, and integrates seamlessly with other plugins. Vim-airline is written in 100% Vimscript, eliminating the need for Python. The plugin aims to be stable and includes a unit testing suite for reliability.

SyPB is a Counter-Strike 1.6 bot based on YaPB2.7.2. It provides a NPC system and an AMXX API for enhancing gameplay. The tool is designed for Windows users and can be downloaded from the provided link. SyPB aims to improve the gaming experience by offering advanced bot functionalities and integration with the AMXX API.

FeedGen is an open-source tool that uses Google Cloud's state-of-the-art Large Language Models (LLMs) to improve product titles, generate more comprehensive descriptions, and fill missing attributes in product feeds. It helps merchants and advertisers surface and fix quality issues in their feeds using Generative AI in a simple and configurable way. The tool relies on GCP's Vertex AI API to provide both zero-shot and few-shot inference capabilities on GCP's foundational LLMs. With few-shot prompting, users can customize the model's responses towards their own data, achieving higher quality and more consistent output. FeedGen is an Apps Script based application that runs as an HTML sidebar in Google Sheets, allowing users to optimize their feeds with ease.

Athina is an open-source library designed to help engineers improve the reliability and performance of Large Language Models (LLMs) through eval-driven development. It offers plug-and-play preset evals for catching and preventing bad outputs, measuring model performance, running experiments, A/B testing models, detecting regressions, and monitoring production data. Athina provides a solution to the flaws in current LLM developer workflows by offering rapid experimentation, customizable evaluators, integrated dashboard, consistent metrics, historical record tracking, and easy setup. It includes preset evaluators for RAG applications and summarization accuracy, as well as the ability to write custom evals. Athina's evals can run on both development and production environments, providing consistent metrics and removing the need for manual infrastructure setup.

Baal is an active learning library that supports both industrial applications and research use cases. It provides a framework for Bayesian active learning methods such as Monte-Carlo Dropout, MCDropConnect, Deep ensembles, and Semi-supervised learning. Baal helps in labeling the most uncertain items in the dataset pool to improve model performance and reduce annotation effort. The library is actively maintained by a dedicated team and has been used in various research papers for production and experimentation.

The Amazon Transcribe Live Call Analytics (LCA) with Agent Assist Sample Solution is designed to help contact centers assess and optimize caller experiences in real time. It leverages Amazon machine learning services like Amazon Transcribe, Amazon Comprehend, and Amazon SageMaker to transcribe and extract insights from contact center audio. The solution provides real-time supervisor and agent assist features, integrates with existing contact centers, and offers a scalable, cost-effective approach to improve customer interactions. The end-to-end architecture includes features like live call transcription, call summarization, AI-powered agent assistance, and real-time analytics. The solution is event-driven, ensuring low latency and seamless processing flow from ingested speech to live webpage updates.

KnowAgent is a tool designed for Knowledge-Augmented Planning for LLM-Based Agents. It involves creating an action knowledge base, converting action knowledge into text for model understanding, and a knowledgeable self-learning phase to continually improve the model's planning abilities. The tool aims to enhance agents' potential for application in complex situations by leveraging external reservoirs of information and iterative processes.

The Top-Osu!-Hacks-2024 repository is a comprehensive collection of cheats and mods designed to enhance gameplay experience in Osu!. It offers aim assist, relax hacks, undetected bots, and various cheats to improve gameplay. Users can easily download and install these hacks to automate gameplay, improve aim, and enjoy the game with relaxed settings. The repository is optimized for search engines and provides the latest and most effective hacks for Osu! in 2024.

The Top-Osu!-Hacks-2024 repository offers a comprehensive suite of powerful cheats and mods designed to enhance gameplay experience in Osu!. It provides aim assist hacks, bots, and various cheats to improve gameplay. Users can easily download and install the cheats to automate gameplay, improve aim accuracy, and play with relaxed settings. The repository is optimized for search engines using targeted keywords and meta descriptions to help players find Osu! hacks easily.

Mutahunter is an open-source language-agnostic mutation testing tool maintained by CodeIntegrity. It leverages LLM models to inject context-aware faults into codebase, ensuring comprehensive testing. The tool aims to empower companies and developers to enhance test suites and improve software quality by verifying the effectiveness of test cases through creating mutants in the code and checking if the test cases can catch these changes. Mutahunter provides detailed reports on mutation coverage, killed mutants, and survived mutants, enabling users to identify potential weaknesses in their test suites.

Foyle is a project focused on building agents to assist software developers in deploying and operating software. It aims to improve agent performance by collecting human feedback on agent suggestions and human examples of reasoning traces. Foyle utilizes a literate environment using vscode notebooks to interact with infrastructure, capturing prompts, AI-provided answers, and user corrections. The goal is to continuously retrain AI to enhance performance. Additionally, Foyle emphasizes the importance of reasoning traces for training agents to work with internal systems, providing a self-documenting process for operations and troubleshooting.

Mortal (凡夫) is a free and open source AI for Japanese mahjong, powered by deep reinforcement learning. It provides a comprehensive solution for playing Japanese mahjong with AI assistance. The project focuses on utilizing deep reinforcement learning techniques to enhance gameplay and decision-making in Japanese mahjong. Mortal offers a user-friendly interface and detailed documentation to assist users in understanding and utilizing the AI effectively. The project is actively maintained and welcomes contributions from the community to further improve the AI's capabilities and performance.

DeepBattler is a tool designed for Hearthstone Battlegrounds players, providing real-time strategic advice and insights to improve gameplay experience. It integrates with the Hearthstone Deck Tracker plugin and offers voice-assisted guidance. The tool is powered by a large language model (LLM) and can match the strength of top players on EU servers. Users can set up the tool by adding dependencies, configuring the plugin path, and launching the LLM agent. DeepBattler is licensed for personal, educational, and non-commercial use, with guidelines on non-commercial distribution and acknowledgment of external contributions.

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