Knowmax

Knowmax

Declutter Knowledge. Deliver Delight.

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Knowmax is an omnichannel knowledge management platform that helps businesses improve customer experience (CX) by providing AI-powered knowledge management capabilities. It offers a range of features such as a Google-like search engine for accessing relevant knowledge across touchpoints, no-code cognitive decision trees for creating simple and mistake-proof customer service actions, visual how-to guides for minimizing repetitive explanations, and an omnichannel-ready knowledge base for creating self-help guides. Knowmax also integrates with CRM systems to deliver faster and personalized resolutions at scale. It is used by businesses in various industries, including telecom, banking, BPO, insurance, e-commerce, media & ISP, healthcare, travel, automobiles, and utilities.

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Features

Advantages

  • Improved customer engagement by empowering CX teams and digital channels with AI-powered knowledge management capabilities
  • Creation of a single source of truth to eliminate siloed knowledge
  • Simplified and mistake-proof customer service with cognitive decision trees
  • Empowerment of customers with self-help guides and visual assistance
  • Reduced training costs and improved agent knowledge with a single source of truth

Disadvantages

  • May require customization to fit specific business needs
  • Pricing may not be suitable for all businesses
  • Reliance on AI algorithms may lead to potential biases or errors

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