Best AI tools for< Enhance Contact Center Performance >

Cognigy is an AI-powered customer service platform that offers generative and conversational AI agents to transform customer engagement. The platform provides pre-trained AI agents for phone, voice chat, and messaging, along with agent assist solutions for sales and marketing. Cognigy.AI elevates contact centers across various industries by offering enterprise-grade capabilities such as low-code automation, voice connectivity, generative AI for CX transformation, AI-based semantic search, and knowledge management. The platform also supports multilingual customer journeys, live agent workspace, omnichannel reporting, and analytics.

Enthu.AI is a Conversation Intelligence Software designed for Contact Centers to boost agent performance, understand customer sentiment, and improve revenue. The AI-powered tool automates sales monitoring, compliance, and customer experience enhancement by capturing and analyzing customer voice across various communication channels. It provides insights for multiple teams, runs automated Quality Management programs, and coaches sales agents to improve their performance. Enthu.AI helps in driving consistency in revenue and predictability in outcomes for over 100 brands, making call quality monitoring and customer conversation data analysis more efficient and effective.

Convin is an omnichannel contact center platform powered by conversation intelligence. It offers a full-stack conversations QA platform for contact centers, AI learning management system for faster agent onboarding, real-time agent assist for improved conversions, automated agent coaching for personalized training, supervisor assist for tracking and assistance, and insights to collect 100% of customer intelligence. The platform also provides automated QA to audit and score customer conversations, analytics for quality management, and a mobile app for on-the-go access. Convin helps businesses in various industries like sales, support, compliance, collection, retention, healthtech, fintech, insurtech, edtech, real estate, hospitality & travel, and BPO to enhance customer interactions and drive revenue.

Cresta AI is an enterprise-grade Gen AI platform designed for the contact center, offering a suite of intelligent products that analyze conversations, provide real-time guidance to agents, and drive transformative results for Fortune 500 companies. The platform leverages generative AI to deliver targeted automation, personalized coaching, and AI-native management solutions, all trained on the user's data. Cresta's no-code command center empowers non-technical leaders to deploy AI models effortlessly, ensuring businesses can adapt and evolve seamlessly. With a focus on enhancing sales, customer care, retention, and collections processes, Cresta aims to revolutionize contact center operations with cutting-edge AI technology.

Balto is a real-time guidance platform designed for contact centers, powered by AI technology. It offers features such as real-time coaching, QA copilot, notetaking automation, and integrations with various CCaaS systems. Balto aims to improve agent performance, enhance customer experience, ensure compliance, and drive sales growth through behavior change and perfect conversations on every call.

SymTrain is an AI-powered platform that automates training and coaching for contact center agents. By utilizing simulations and AI technology, SymTrain offers a cost-effective solution that enhances agent performance, reduces training time, and improves overall customer satisfaction. The platform provides automated role-play scenarios, consistent feedback, and data-driven coaching to help organizations streamline their training processes and achieve better results. SymTrain revolutionizes how companies train and coach their agents, leading to increased efficiency, revenue, and customer satisfaction.

Observe.AI is a conversation intelligence software designed for contact centers, offering a suite of AI-powered tools to enhance customer interactions, support agents in real-time, and improve overall customer satisfaction. The platform combines advanced analytics, automation, and real-time assistance to drive continuous improvement and boost operational efficiency. Trusted by over 350 enterprises worldwide, Observe.AI helps businesses transform customer conversations into actionable insights, leading to measurable results such as increased sales conversions, improved compliance adherence, and enhanced customer sentiment.

The [24]7.ai website offers AI customer service platform products and solutions to enhance customer interactions and contact center operations. Powered by [24]7 Lumos AI, the platform provides tools for conversation automation, omnichannel contact center management, workforce engagement, campaign management, and conversation insights. It also offers services such as CX as a Service, managed customer engagement, analytics, professional services, and learning services. The platform aims to improve customer experience, reduce operating costs, and optimize marketing strategies through AI-powered automation and analytics.

Kixie is an AI-driven communication platform designed for revenue teams to work better together. It offers features such as AI Sales Insights, Conversation Intelligence, Power Dialer, Contact Center Analytics, Business SMS, Voice & SMS Automations, and more. Kixie aims to increase pipeline, boost sales, and enhance customer satisfaction by providing a consolidated communications platform with advanced tools for personalized interactions at scale.

Samespace is an AI-powered platform designed to enhance collaboration, interactions, and team productivity in the workplace. It offers a suite of tools that leverage artificial intelligence to streamline communication, optimize workflow, and improve overall efficiency. With a focus on building dream teams effortlessly, Samespace provides a beautiful and privacy-focused team collaboration experience. The platform also includes productivity tracking features to help users monitor and enhance their performance. Additionally, Samespace offers a cutting-edge contact center platform tailored for the AI age, enabling businesses to deliver exceptional customer service.

Directly is an AI-powered platform that offers on-demand and automated customer support solutions. The platform connects organizations with highly qualified experts who can handle customer inquiries efficiently. By leveraging AI and machine learning, Directly automates repetitive questions, improving business continuity and digital transformation. The platform follows a pay-for-performance compensation model and provides global support in multiple languages. Directly aims to enhance customer satisfaction, reduce contact center volume, and save costs for businesses.

Synthflow is an AI phone calling platform that offers AI receptionist and answering services. It allows users to build a no-code AI phone system with AI voice agents, automate routine calls, provide 24/7 customer support, and track performance insights. The platform integrates with various CRMs, offers real-time booking, multi-human transfer, post-call actions, and custom actions. Users can manage contacts, track conversation history, and connect with systems like HubSpot, GoHighLevel, and Zoho. Synthflow is known for its white-label solution, transparent billing, and easy integrations.

Teneo.ai is an AI-driven platform that redefines contact center AI, customer service automation, and conversational IVR systems. It offers advanced TLML technology to boost AI accuracy to over +95% and enhance efficiency in customer interactions. Teneo helps contact centers achieve significant cost savings, reduce call misrouting, and engage customers proactively with personalized care. The platform is designed for high-volume contact centers seeking to elevate customer interaction quality without complexity, providing transformative results within hours.

Zoom is an AI-powered platform that offers a wide range of communication and productivity tools to enhance team effectiveness and skills. It provides features such as team chat, phone, mail, calendar scheduler, productivity docs, whiteboard, clips, notes, app marketplace, digital signage, visitor management, and more. Zoom aims to streamline communication, increase employee engagement, and improve productivity across various industries and audiences. The platform also offers developer tools, solutions for partners, and resources like webinars, events, and customer stories.

KocharTech is an AI-backed technology solutions provider that offers knowledge management, IoT, and BPM solutions for various industries. The company focuses on accelerating value delivery through innovation and technology for over 15 years. They provide virtual contact center services, help start-ups outsource CX initiatives, make warehouses future-ready, and support revenue growth during market volatility in the telecom sector. KocharTech leverages human intelligence and technology to build digital solutions that empower businesses to stay ahead of the competition. Their offerings include business process management, IoT software solutions, content & cataloging, e-surveillance, and more.

ASAPP is a generative AI tool designed for contact centers to enhance agent productivity, automate call summaries, and transcribe calls accurately. It offers conversational AI voice and chat agents, automation of business intelligence, and real-time AI assistance for knowledge base answers. ASAPP has been recognized as a leader in AI-led innovation and provides transformational results for customer experience.

NICE is a leading Customer Experience (CX) AI Platform offering a range of AI-driven solutions for businesses to enhance customer experiences, optimize workforce engagement, and improve operational efficiency. The platform provides AI companions for contact center employees, AI-driven customer self-service, AI tools for CX leaders, and actionable insights through CX analytics. NICE also offers solutions tailored for various industries such as healthcare, retail, financial services, insurance, telecom, travel, and hospitality. With a focus on transforming experiences with AI, NICE helps businesses identify behaviors that drive frictionless customer experiences, boost customer loyalty, empower agents, and drive digital transformation.

Waanee.ai is a leading AI solution for contact centers, offering a range of AI-powered tools and solutions to transform customer conversations. It provides services such as AI-powered conversation audit, cloud contact center with built-in CRM, intelligent virtual agents, and more. Waanee.ai aims to enhance customer engagement and satisfaction by leveraging advanced AI technology to optimize customer interactions and streamline operational processes.

Hostcomm is an AI-powered platform offering a range of solutions for customer service, including predictive dialer, remote visual assistance, live chat, AI contact center, interaction analytics, and more. The platform aims to enhance customer service experiences by seamlessly blending traditional and AI-driven communications. Hostcomm's cloud contact center software, powered by Amazon AWS and Google cloud services, helps businesses achieve growth, differentiation, and cost reduction through automation and digitalization. With features like AI voice agent, AI customer service agent, and IVR payments, Hostcomm provides innovative AI solutions to improve customer satisfaction, reduce costs, and increase sales.

Dialpad is an AI-powered customer communications platform that offers solutions for phone systems, video conferencing, cloud contact center, and more. It leverages artificial intelligence to enhance communication efficiency, provide insights, and streamline customer interactions. Dialpad caters to various industries such as retail, insurance, technology, healthcare, and legal services, empowering teams to deliver exceptional customer experiences.

HoloInsight is a cloud-native observability platform that provides low-cost and high-performance monitoring services for cloud-native applications. It offers deep insights through real-time log analysis and AI integration. The platform is designed to help users gain a comprehensive understanding of their applications' performance and behavior in the cloud environment. HoloInsight is easy to deploy using Docker and Kubernetes, making it a versatile tool for monitoring and optimizing cloud-native applications. With a focus on scalability and efficiency, HoloInsight is suitable for organizations looking to enhance their observability and monitoring capabilities in the cloud.

Akagi is a project designed to help users understand and improve their performance in Majsoul game matches in real-time. It provides educational insights and tools for analyzing gameplay. Users can install Akagi on Windows or Mac systems and follow the setup instructions to enhance their gaming experience. The project aims to offer features like Autoplay, Auto Ron, and integration with MajsoulUnlocker. It also focuses on enhancing user safety by providing guidelines to minimize the risk of account suspension. Akagi is a tool that combines MITM interception, AI decision-making, and user interaction to optimize gameplay strategies and performance.

SWE-agent is a tool that turns language models (e.g. GPT-4) into software engineering agents capable of fixing bugs and issues in real GitHub repositories. It achieves state-of-the-art performance on the full test set by resolving 12.29% of issues. The tool is built and maintained by researchers from Princeton University. SWE-agent provides a command line tool and a graphical web interface for developers to interact with. It introduces an Agent-Computer Interface (ACI) to facilitate browsing, viewing, editing, and executing code files within repositories. The tool includes features such as a linter for syntax checking, a specialized file viewer, and a full-directory string searching command to enhance the agent's capabilities. SWE-agent aims to improve prompt engineering and ACI design to enhance the performance of language models in software engineering tasks.

ClearML Fractional GPU is a tool designed to optimize GPU resource utilization by allowing multiple containers to run on the same GPU with driver-level memory limitation and compute time-slicing. It supports CUDA 11.x & CUDA 12.x, preventing greedy processes from grabbing the entire GPU memory. The tool offers options like Dynamic GPU Slicing, Container-based Memory Limits, and Kubernetes-based Static MIG Slicing to enhance hardware utilization and workload performance for AI development.

Liger Kernel is a collection of Triton kernels designed for LLM training, increasing training throughput by 20% and reducing memory usage by 60%. It includes Hugging Face Compatible modules like RMSNorm, RoPE, SwiGLU, CrossEntropy, and FusedLinearCrossEntropy. The tool works with Flash Attention, PyTorch FSDP, and Microsoft DeepSpeed, aiming to enhance model efficiency and performance for researchers, ML practitioners, and curious novices.

Collective Mind (CM) is a collection of portable, extensible, technology-agnostic and ready-to-use automation recipes with a human-friendly interface (aka CM scripts) to unify and automate all the manual steps required to compose, run, benchmark and optimize complex ML/AI applications on any platform with any software and hardware: see online catalog and source code. CM scripts require Python 3.7+ with minimal dependencies and are continuously extended by the community and MLCommons members to run natively on Ubuntu, MacOS, Windows, RHEL, Debian, Amazon Linux and any other operating system, in a cloud or inside automatically generated containers while keeping backward compatibility - please don't hesitate to report encountered issues here and contact us via public Discord Server to help this collaborative engineering effort! CM scripts were originally developed based on the following requirements from the MLCommons members to help them automatically compose and optimize complex MLPerf benchmarks, applications and systems across diverse and continuously changing models, data sets, software and hardware from Nvidia, Intel, AMD, Google, Qualcomm, Amazon and other vendors: * must work out of the box with the default options and without the need to edit some paths, environment variables and configuration files; * must be non-intrusive, easy to debug and must reuse existing user scripts and automation tools (such as cmake, make, ML workflows, python poetry and containers) rather than substituting them; * must have a very simple and human-friendly command line with a Python API and minimal dependencies; * must require minimal or zero learning curve by using plain Python, native scripts, environment variables and simple JSON/YAML descriptions instead of inventing new workflow languages; * must have the same interface to run all automations natively, in a cloud or inside containers. CM scripts were successfully validated by MLCommons to modularize MLPerf inference benchmarks and help the community automate more than 95% of all performance and power submissions in the v3.1 round across more than 120 system configurations (models, frameworks, hardware) while reducing development and maintenance costs.

The Portkey Python SDK is a control panel for AI apps that allows seamless integration of Portkey's advanced features with OpenAI methods. It provides features such as AI gateway for unified API signature, interoperability, automated fallbacks & retries, load balancing, semantic caching, virtual keys, request timeouts, observability with logging, requests tracing, custom metadata, feedback collection, and analytics. Users can make requests to OpenAI using Portkey SDK and also use async functionality. The SDK is compatible with OpenAI SDK methods and offers Portkey-specific methods like feedback and prompts. It supports various providers and encourages contributions through Github issues or direct contact via email or Discord.

Cosdata is a cutting-edge AI data platform designed to power the next generation search pipelines. It features immutability, version control, and excels in semantic search, structured knowledge graphs, hybrid search capabilities, real-time search at scale, and ML pipeline integration. The platform is customizable, scalable, efficient, enterprise-grade, easy to use, and can manage multi-modal data. It offers high performance, indexing, low latency, and high requests per second. Cosdata is designed to meet the demands of modern search applications, empowering businesses to harness the full potential of their data.

SalesGPT is an open-source AI agent designed for sales, utilizing context-awareness and LLMs to work across various communication channels like voice, email, and texting. It aims to enhance sales conversations by understanding the stage of the conversation and providing tools like product knowledge base to reduce errors. The agent can autonomously generate payment links, handle objections, and close sales. It also offers features like automated email communication, meeting scheduling, and integration with various LLMs for customization. SalesGPT is optimized for low latency in voice channels and ensures human supervision where necessary. The tool provides enterprise-grade security and supports LangSmith tracing for monitoring and evaluation of intelligent agents built on LLM frameworks.

Latitude is an open-source prompt engineering platform that helps developers and product teams build AI features with confidence. It simplifies prompt management, aids in testing AI responses, and provides detailed analytics on request performance. Latitude offers collaborative prompt management, support for advanced features, version control, API and SDKs for integration, observability, evaluations in batch or real-time, and is community-driven. It can be deployed on Latitude Cloud for a managed solution or self-hosted for control and customization.

Merlin is a groundbreaking model capable of generating natural language responses intricately linked with object trajectories of multiple images. It excels in predicting and reasoning about future events based on initial observations, showcasing unprecedented capability in future prediction and reasoning. Merlin achieves state-of-the-art performance on the Future Reasoning Benchmark and multiple existing multimodal language models benchmarks, demonstrating powerful multi-modal general ability and foresight minds.

Labelbox is a data-centric AI platform for enterprises to develop, optimize, and use AI to solve problems and power new products and services. Enterprises use Labelbox to curate data, generate high-quality human feedback data for computer vision and LLMs, evaluate model performance, and automate tasks by combining AI and human-centric workflows. The academic & research community uses Labelbox for cutting-edge AI research.

Aila Desktop Application is a powerful tool that integrates multiple leading AI models into a single desktop application. It allows users to interact with various AI models simultaneously, providing diverse responses and insights to their inquiries. With its user-friendly interface and customizable features, Aila empowers users to engage with AI seamlessly and efficiently. Whether you're a researcher, student, or professional, Aila can enhance your AI interactions and streamline your workflow.

An Open-Source Engineering Guide for Prompt-in-context-learning from EgoAlpha Lab. 📝 Papers | ⚡️ Playground | 🛠 Prompt Engineering | 🌍 ChatGPT Prompt | ⛳ LLMs Usage Guide > **⭐️ Shining ⭐️:** This is fresh, daily-updated resources for in-context learning and prompt engineering. As Artificial General Intelligence (AGI) is approaching, let’s take action and become a super learner so as to position ourselves at the forefront of this exciting era and strive for personal and professional greatness. The resources include: _🎉Papers🎉_: The latest papers about _In-Context Learning_ , _Prompt Engineering_ , _Agent_ , and _Foundation Models_. _🎉Playground🎉_: Large language models（LLMs）that enable prompt experimentation. _🎉Prompt Engineering🎉_: Prompt techniques for leveraging large language models. _🎉ChatGPT Prompt🎉_: Prompt examples that can be applied in our work and daily lives. _🎉LLMs Usage Guide🎉_: The method for quickly getting started with large language models by using LangChain. In the future, there will likely be two types of people on Earth (perhaps even on Mars, but that's a question for Musk): - Those who enhance their abilities through the use of AIGC; - Those whose jobs are replaced by AI automation. 💎EgoAlpha: Hello! human👤, are you ready?

InternLM-XComposer2 is a groundbreaking vision-language large model (VLLM) based on InternLM2-7B excelling in free-form text-image composition and comprehension. It boasts several amazing capabilities and applications: * **Free-form Interleaved Text-Image Composition** : InternLM-XComposer2 can effortlessly generate coherent and contextual articles with interleaved images following diverse inputs like outlines, detailed text requirements and reference images, enabling highly customizable content creation. * **Accurate Vision-language Problem-solving** : InternLM-XComposer2 accurately handles diverse and challenging vision-language Q&A tasks based on free-form instructions, excelling in recognition, perception, detailed captioning, visual reasoning, and more. * **Awesome performance** : InternLM-XComposer2 based on InternLM2-7B not only significantly outperforms existing open-source multimodal models in 13 benchmarks but also **matches or even surpasses GPT-4V and Gemini Pro in 6 benchmarks** We release InternLM-XComposer2 series in three versions: * **InternLM-XComposer2-4KHD-7B** 🤗: The high-resolution multi-task trained VLLM model with InternLM-7B as the initialization of the LLM for _High-resolution understanding_ , _VL benchmarks_ and _AI assistant_. * **InternLM-XComposer2-VL-7B** 🤗 : The multi-task trained VLLM model with InternLM-7B as the initialization of the LLM for _VL benchmarks_ and _AI assistant_. **It ranks as the most powerful vision-language model based on 7B-parameter level LLMs, leading across 13 benchmarks.** * **InternLM-XComposer2-VL-1.8B** 🤗 : A lightweight version of InternLM-XComposer2-VL based on InternLM-1.8B. * **InternLM-XComposer2-7B** 🤗: The further instruction tuned VLLM for _Interleaved Text-Image Composition_ with free-form inputs. Please refer to Technical Report and 4KHD Technical Reportfor more details.

BlinkID iOS is a mobile SDK that enables developers to easily integrate ID scanning and data extraction capabilities into their iOS applications. The SDK supports scanning and processing various types of identity documents, such as passports, driver's licenses, and ID cards. It provides accurate and fast data extraction, including personal information and document details. With BlinkID iOS, developers can enhance their apps with secure and reliable ID verification functionality, improving user experience and streamlining identity verification processes.

DB-GPT-Hub is an experimental project leveraging Large Language Models (LLMs) for Text-to-SQL parsing. It includes stages like data collection, preprocessing, model selection, construction, and fine-tuning of model weights. The project aims to enhance Text-to-SQL capabilities, reduce model training costs, and enable developers to contribute to improving Text-to-SQL accuracy. The ultimate goal is to achieve automated question-answering based on databases, allowing users to execute complex database queries using natural language descriptions. The project has successfully integrated multiple large models and established a comprehensive workflow for data processing, SFT model training, prediction output, and evaluation.

KAG is a logical reasoning and Q&A framework based on the OpenSPG engine and large language models. It is used to build logical reasoning and Q&A solutions for vertical domain knowledge bases. KAG supports logical reasoning, multi-hop fact Q&A, and integrates knowledge and chunk mutual indexing structure, conceptual semantic reasoning, schema-constrained knowledge construction, and logical form-guided hybrid reasoning and retrieval. The framework includes kg-builder for knowledge representation and kg-solver for logical symbol-guided hybrid solving and reasoning engine. KAG aims to enhance LLM service framework in professional domains by integrating logical and factual characteristics of KGs.

Crawl4AI is a powerful and free web crawling service that extracts valuable data from websites and provides LLM-friendly output formats. It supports crawling multiple URLs simultaneously, replaces media tags with ALT, and is completely free to use and open-source. Users can integrate Crawl4AI into Python projects as a library or run it as a standalone local server. The tool allows users to crawl and extract data from specified URLs using different providers and models, with options to include raw HTML content, force fresh crawls, and extract meaningful text blocks. Configuration settings can be adjusted in the `crawler/config.py` file to customize providers, API keys, chunk processing, and word thresholds. Contributions to Crawl4AI are welcome from the open-source community to enhance its value for AI enthusiasts and developers.

TokenFormer is a fully attention-based neural network architecture that leverages tokenized model parameters to enhance architectural flexibility. It aims to maximize the flexibility of neural networks by unifying token-token and token-parameter interactions through the attention mechanism. The architecture allows for incremental model scaling and has shown promising results in language modeling and visual modeling tasks. The codebase is clean, concise, easily readable, state-of-the-art, and relies on minimal dependencies.

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