Best AI tools for< Enhance Contact Center Performance >

Cognigy is an AI-powered customer service platform that offers generative and conversational AI agents to transform customer engagement. The platform provides pre-trained AI agents for phone, voice chat, and messaging, along with agent assist solutions for sales and marketing. Cognigy.AI elevates contact centers across various industries by offering enterprise-grade capabilities such as low-code automation, voice connectivity, generative AI for CX transformation, AI-based semantic search, and knowledge management. The platform also supports multilingual customer journeys, live agent workspace, omnichannel reporting, and analytics.

Enthu.AI is a Conversation Intelligence Software designed for Contact Centers to boost agent performance, understand customer sentiment, and improve revenue. The AI-powered tool automates sales monitoring, compliance, and customer experience enhancement by capturing and analyzing customer voice across various communication channels. It provides insights for multiple teams, runs automated Quality Management programs, and coaches sales agents to improve their performance. Enthu.AI helps in driving consistency in revenue and predictability in outcomes for over 100 brands, making call quality monitoring and customer conversation data analysis more efficient and effective.

Convin is an omnichannel contact center platform powered by conversation intelligence. It offers a full-stack conversations QA platform for contact centers, AI learning management system for faster agent onboarding, real-time agent assist for improved conversions, automated agent coaching for personalized training, supervisor assist for tracking and assistance, and insights to collect 100% of customer intelligence. The platform also provides automated QA to audit and score customer conversations, analytics for quality management, and a mobile app for on-the-go access. Convin helps businesses in various industries like sales, support, compliance, collection, retention, healthtech, fintech, insurtech, edtech, real estate, hospitality & travel, and BPO to enhance customer interactions and drive revenue.

Cresta AI is an enterprise-grade Gen AI platform designed for the contact center, offering a suite of intelligent products that analyze conversations, provide real-time guidance to agents, and drive transformative results for Fortune 500 companies. The platform leverages generative AI to deliver targeted automation, personalized coaching, and AI-native management solutions, all trained on the user's data. Cresta's no-code command center empowers non-technical leaders to deploy AI models effortlessly, ensuring businesses can adapt and evolve seamlessly. With a focus on enhancing sales, customer care, retention, and collections processes, Cresta aims to revolutionize contact center operations with cutting-edge AI technology.

Balto is a real-time guidance platform designed for contact centers, powered by AI technology. It offers features such as real-time coaching, QA copilot, notetaking automation, and integrations with various CCaaS systems. Balto aims to improve agent performance, enhance customer experience, ensure compliance, and drive sales growth through behavior change and perfect conversations on every call.

SymTrain is an AI-powered platform that automates training and coaching for contact center agents. By utilizing simulations and AI technology, SymTrain offers a cost-effective solution that enhances agent performance, reduces training time, and improves overall customer satisfaction. The platform provides automated role-play scenarios, consistent feedback, and data-driven coaching to help organizations streamline their training processes and achieve better results. SymTrain revolutionizes how companies train and coach their agents, leading to increased efficiency, revenue, and customer satisfaction.

Observe.AI is a conversation intelligence software designed for contact centers, offering a suite of AI-powered tools to enhance customer interactions, support agents in real-time, and improve overall customer satisfaction. The platform combines advanced analytics, automation, and real-time assistance to drive continuous improvement and boost operational efficiency. Trusted by over 350 enterprises worldwide, Observe.AI helps businesses transform customer conversations into actionable insights, leading to measurable results such as increased sales conversions, improved compliance adherence, and enhanced customer sentiment.

The [24]7.ai website offers AI customer service platform products and solutions to enhance customer interactions and contact center operations. Powered by [24]7 Lumos AI, the platform provides tools for conversation automation, omnichannel contact center management, workforce engagement, campaign management, and conversation insights. It also offers services such as CX as a Service, managed customer engagement, analytics, professional services, and learning services. The platform aims to improve customer experience, reduce operating costs, and optimize marketing strategies through AI-powered automation and analytics.

Kixie is an AI-driven communication platform designed for revenue teams to work better together. It offers features such as AI Sales Insights, Conversation Intelligence, Power Dialer, Contact Center Analytics, Business SMS, Voice & SMS Automations, and more. Kixie aims to increase pipeline, boost sales, and enhance customer satisfaction by providing a consolidated communications platform with advanced tools for personalized interactions at scale.

Samespace is an AI-powered platform designed to enhance collaboration, interactions, and team productivity in the workplace. It offers a suite of tools that leverage artificial intelligence to streamline communication, optimize workflow, and improve overall efficiency. With a focus on building dream teams effortlessly, Samespace provides a beautiful and privacy-focused team collaboration experience. The platform also includes productivity tracking features to help users monitor and enhance their performance. Additionally, Samespace offers a cutting-edge contact center platform tailored for the AI age, enabling businesses to deliver exceptional customer service.

Directly is an AI-powered platform that offers on-demand and automated customer support solutions. The platform connects organizations with highly qualified experts who can handle customer inquiries efficiently. By leveraging AI and machine learning, Directly automates repetitive questions, improving business continuity and digital transformation. The platform follows a pay-for-performance compensation model and provides global support in multiple languages. Directly aims to enhance customer satisfaction, reduce contact center volume, and save costs for businesses.

Synthflow is an AI phone calling platform that offers AI receptionist and answering services. It allows users to build a no-code AI phone system with AI voice agents, automate routine calls, provide 24/7 customer support, and track performance insights. The platform integrates with various CRMs, offers real-time booking, multi-human transfer, post-call actions, and custom actions. Users can manage contacts, track conversation history, and connect with systems like HubSpot, GoHighLevel, and Zoho. Synthflow is known for its white-label solution, transparent billing, and easy integrations.

Teneo.ai is an AI-driven platform that redefines contact center AI, customer service automation, and conversational IVR systems. It offers advanced TLML technology to boost AI accuracy to over +95% and enhance efficiency in customer interactions. Teneo helps contact centers achieve significant cost savings, reduce call misrouting, and engage customers proactively with personalized care. The platform is designed for high-volume contact centers seeking to elevate customer interaction quality without complexity, providing transformative results within hours.

Zoom is an AI-powered platform that offers a wide range of communication and productivity tools to enhance team effectiveness and skills. It provides features such as team chat, phone, mail, calendar scheduler, productivity docs, whiteboard, clips, notes, app marketplace, digital signage, visitor management, and more. Zoom aims to streamline communication, increase employee engagement, and improve productivity across various industries and audiences. The platform also offers developer tools, solutions for partners, and resources like webinars, events, and customer stories.

KocharTech is an AI-backed technology solutions provider that offers knowledge management, IoT, and BPM solutions for various industries. The company focuses on accelerating value delivery through innovation and technology for over 15 years. They provide virtual contact center services, help start-ups outsource CX initiatives, make warehouses future-ready, and support revenue growth during market volatility in the telecom sector. KocharTech leverages human intelligence and technology to build digital solutions that empower businesses to stay ahead of the competition. Their offerings include business process management, IoT software solutions, content & cataloging, e-surveillance, and more.

ASAPP is a generative AI tool designed for contact centers to enhance agent productivity, automate call summaries, and transcribe calls accurately. It offers conversational AI voice and chat agents, automation of business intelligence, and real-time AI assistance for knowledge base answers. ASAPP has been recognized as a leader in AI-led innovation and provides transformational results for customer experience.

NICE is a leading Customer Experience (CX) AI Platform offering a range of AI-driven solutions for businesses to enhance customer experiences, optimize workforce engagement, and improve operational efficiency. The platform provides AI companions for contact center employees, AI-driven customer self-service, AI tools for CX leaders, and actionable insights through CX analytics. NICE also offers solutions tailored for various industries such as healthcare, retail, financial services, insurance, telecom, travel, and hospitality. With a focus on transforming experiences with AI, NICE helps businesses identify behaviors that drive frictionless customer experiences, boost customer loyalty, empower agents, and drive digital transformation.

Waanee.ai is a leading AI solution for contact centers, offering a range of AI-powered tools and solutions to transform customer conversations. It provides services such as AI-powered conversation audit, cloud contact center with built-in CRM, intelligent virtual agents, and more. Waanee.ai aims to enhance customer engagement and satisfaction by leveraging advanced AI technology to optimize customer interactions and streamline operational processes.

Hostcomm is an AI-powered platform offering a range of solutions for customer service, including predictive dialer, remote visual assistance, live chat, AI contact center, interaction analytics, and more. The platform aims to enhance customer service experiences by seamlessly blending traditional and AI-driven communications. Hostcomm's cloud contact center software, powered by Amazon AWS and Google cloud services, helps businesses achieve growth, differentiation, and cost reduction through automation and digitalization. With features like AI voice agent, AI customer service agent, and IVR payments, Hostcomm provides innovative AI solutions to improve customer satisfaction, reduce costs, and increase sales.

InsightPro is a workforce analytics platform specifically designed for healthcare payers. It integrates claims processing, quality assurance, training, and contact center functionalities, all powered by AI and machine learning. The platform offers capabilities such as dashboards, team productivity, workforce optimization, workload management, workforce access, real-time monitoring, and training management. InsightPro aims to improve operational efficiencies, reduce costs, enhance workforce planning, and foster team collaboration within payer organizations.

HoloInsight is a cloud-native observability platform that provides low-cost and high-performance monitoring services for cloud-native applications. It offers deep insights through real-time log analysis and AI integration. The platform is designed to help users gain a comprehensive understanding of their applications' performance and behavior in the cloud environment. HoloInsight is easy to deploy using Docker and Kubernetes, making it a versatile tool for monitoring and optimizing cloud-native applications. With a focus on scalability and efficiency, HoloInsight is suitable for organizations looking to enhance their observability and monitoring capabilities in the cloud.

Akagi is a project designed to help users understand and improve their performance in Majsoul game matches in real-time. It provides educational insights and tools for analyzing gameplay. Users can install Akagi on Windows or Mac systems and follow the setup instructions to enhance their gaming experience. The project aims to offer features like Autoplay, Auto Ron, and integration with MajsoulUnlocker. It also focuses on enhancing user safety by providing guidelines to minimize the risk of account suspension. Akagi is a tool that combines MITM interception, AI decision-making, and user interaction to optimize gameplay strategies and performance.

SWE-agent is a tool that turns language models (e.g. GPT-4) into software engineering agents capable of fixing bugs and issues in real GitHub repositories. It achieves state-of-the-art performance on the full test set by resolving 12.29% of issues. The tool is built and maintained by researchers from Princeton University. SWE-agent provides a command line tool and a graphical web interface for developers to interact with. It introduces an Agent-Computer Interface (ACI) to facilitate browsing, viewing, editing, and executing code files within repositories. The tool includes features such as a linter for syntax checking, a specialized file viewer, and a full-directory string searching command to enhance the agent's capabilities. SWE-agent aims to improve prompt engineering and ACI design to enhance the performance of language models in software engineering tasks.

ClearML Fractional GPU is a tool designed to optimize GPU resource utilization by allowing multiple containers to run on the same GPU with driver-level memory limitation and compute time-slicing. It supports CUDA 11.x & CUDA 12.x, preventing greedy processes from grabbing the entire GPU memory. The tool offers options like Dynamic GPU Slicing, Container-based Memory Limits, and Kubernetes-based Static MIG Slicing to enhance hardware utilization and workload performance for AI development.

Liger Kernel is a collection of Triton kernels designed for LLM training, increasing training throughput by 20% and reducing memory usage by 60%. It includes Hugging Face Compatible modules like RMSNorm, RoPE, SwiGLU, CrossEntropy, and FusedLinearCrossEntropy. The tool works with Flash Attention, PyTorch FSDP, and Microsoft DeepSpeed, aiming to enhance model efficiency and performance for researchers, ML practitioners, and curious novices.

Cosdata is a cutting-edge AI data platform designed to power the next generation search pipelines. It features immutability, version control, and excels in semantic search, structured knowledge graphs, hybrid search capabilities, real-time search at scale, and ML pipeline integration. The platform is customizable, scalable, efficient, enterprise-grade, easy to use, and can manage multi-modal data. It offers high performance, indexing, low latency, and high requests per second. Cosdata is designed to meet the demands of modern search applications, empowering businesses to harness the full potential of their data.

SalesGPT is an open-source AI agent designed for sales, utilizing context-awareness and LLMs to work across various communication channels like voice, email, and texting. It aims to enhance sales conversations by understanding the stage of the conversation and providing tools like product knowledge base to reduce errors. The agent can autonomously generate payment links, handle objections, and close sales. It also offers features like automated email communication, meeting scheduling, and integration with various LLMs for customization. SalesGPT is optimized for low latency in voice channels and ensures human supervision where necessary. The tool provides enterprise-grade security and supports LangSmith tracing for monitoring and evaluation of intelligent agents built on LLM frameworks.

Latitude is an open-source prompt engineering platform that helps developers and product teams build AI features with confidence. It simplifies prompt management, aids in testing AI responses, and provides detailed analytics on request performance. Latitude offers collaborative prompt management, support for advanced features, version control, API and SDKs for integration, observability, evaluations in batch or real-time, and is community-driven. It can be deployed on Latitude Cloud for a managed solution or self-hosted for control and customization.

Merlin is a groundbreaking model capable of generating natural language responses intricately linked with object trajectories of multiple images. It excels in predicting and reasoning about future events based on initial observations, showcasing unprecedented capability in future prediction and reasoning. Merlin achieves state-of-the-art performance on the Future Reasoning Benchmark and multiple existing multimodal language models benchmarks, demonstrating powerful multi-modal general ability and foresight minds.

Labelbox is a data-centric AI platform for enterprises to develop, optimize, and use AI to solve problems and power new products and services. Enterprises use Labelbox to curate data, generate high-quality human feedback data for computer vision and LLMs, evaluate model performance, and automate tasks by combining AI and human-centric workflows. The academic & research community uses Labelbox for cutting-edge AI research.

Aila Desktop Application is a powerful tool that integrates multiple leading AI models into a single desktop application. It allows users to interact with various AI models simultaneously, providing diverse responses and insights to their inquiries. With its user-friendly interface and customizable features, Aila empowers users to engage with AI seamlessly and efficiently. Whether you're a researcher, student, or professional, Aila can enhance your AI interactions and streamline your workflow.

An Open-Source Engineering Guide for Prompt-in-context-learning from EgoAlpha Lab. 📝 Papers | ⚡️ Playground | 🛠 Prompt Engineering | 🌍 ChatGPT Prompt | ⛳ LLMs Usage Guide > **⭐️ Shining ⭐️:** This is fresh, daily-updated resources for in-context learning and prompt engineering. As Artificial General Intelligence (AGI) is approaching, let’s take action and become a super learner so as to position ourselves at the forefront of this exciting era and strive for personal and professional greatness. The resources include: _🎉Papers🎉_: The latest papers about _In-Context Learning_ , _Prompt Engineering_ , _Agent_ , and _Foundation Models_. _🎉Playground🎉_: Large language models（LLMs）that enable prompt experimentation. _🎉Prompt Engineering🎉_: Prompt techniques for leveraging large language models. _🎉ChatGPT Prompt🎉_: Prompt examples that can be applied in our work and daily lives. _🎉LLMs Usage Guide🎉_: The method for quickly getting started with large language models by using LangChain. In the future, there will likely be two types of people on Earth (perhaps even on Mars, but that's a question for Musk): - Those who enhance their abilities through the use of AIGC; - Those whose jobs are replaced by AI automation. 💎EgoAlpha: Hello! human👤, are you ready?

InternLM-XComposer2 is a groundbreaking vision-language large model (VLLM) based on InternLM2-7B excelling in free-form text-image composition and comprehension. It boasts several amazing capabilities and applications: * **Free-form Interleaved Text-Image Composition** : InternLM-XComposer2 can effortlessly generate coherent and contextual articles with interleaved images following diverse inputs like outlines, detailed text requirements and reference images, enabling highly customizable content creation. * **Accurate Vision-language Problem-solving** : InternLM-XComposer2 accurately handles diverse and challenging vision-language Q&A tasks based on free-form instructions, excelling in recognition, perception, detailed captioning, visual reasoning, and more. * **Awesome performance** : InternLM-XComposer2 based on InternLM2-7B not only significantly outperforms existing open-source multimodal models in 13 benchmarks but also **matches or even surpasses GPT-4V and Gemini Pro in 6 benchmarks** We release InternLM-XComposer2 series in three versions: * **InternLM-XComposer2-4KHD-7B** 🤗: The high-resolution multi-task trained VLLM model with InternLM-7B as the initialization of the LLM for _High-resolution understanding_ , _VL benchmarks_ and _AI assistant_. * **InternLM-XComposer2-VL-7B** 🤗 : The multi-task trained VLLM model with InternLM-7B as the initialization of the LLM for _VL benchmarks_ and _AI assistant_. **It ranks as the most powerful vision-language model based on 7B-parameter level LLMs, leading across 13 benchmarks.** * **InternLM-XComposer2-VL-1.8B** 🤗 : A lightweight version of InternLM-XComposer2-VL based on InternLM-1.8B. * **InternLM-XComposer2-7B** 🤗: The further instruction tuned VLLM for _Interleaved Text-Image Composition_ with free-form inputs. Please refer to Technical Report and 4KHD Technical Reportfor more details.

BlinkID iOS is a mobile SDK that enables developers to easily integrate ID scanning and data extraction capabilities into their iOS applications. The SDK supports scanning and processing various types of identity documents, such as passports, driver's licenses, and ID cards. It provides accurate and fast data extraction, including personal information and document details. With BlinkID iOS, developers can enhance their apps with secure and reliable ID verification functionality, improving user experience and streamlining identity verification processes.

InternLM is a powerful language model series with features such as 200K context window for long-context tasks, outstanding comprehensive performance in reasoning, math, code, chat experience, instruction following, and creative writing, code interpreter & data analysis capabilities, and stronger tool utilization capabilities. It offers models in sizes of 7B and 20B, suitable for research and complex scenarios. The models are recommended for various applications and exhibit better performance than previous generations. InternLM models may match or surpass other open-source models like ChatGPT. The tool has been evaluated on various datasets and has shown superior performance in multiple tasks. It requires Python >= 3.8, PyTorch >= 1.12.0, and Transformers >= 4.34 for usage. InternLM can be used for tasks like chat, agent applications, fine-tuning, deployment, and long-context inference.

DB-GPT-Hub is an experimental project leveraging Large Language Models (LLMs) for Text-to-SQL parsing. It includes stages like data collection, preprocessing, model selection, construction, and fine-tuning of model weights. The project aims to enhance Text-to-SQL capabilities, reduce model training costs, and enable developers to contribute to improving Text-to-SQL accuracy. The ultimate goal is to achieve automated question-answering based on databases, allowing users to execute complex database queries using natural language descriptions. The project has successfully integrated multiple large models and established a comprehensive workflow for data processing, SFT model training, prediction output, and evaluation.

TaskingAI brings Firebase's simplicity to **AI-native app development**. The platform enables the creation of GPTs-like multi-tenant applications using a wide range of LLMs from various providers. It features distinct, modular functions such as Inference, Retrieval, Assistant, and Tool, seamlessly integrated to enhance the development process. TaskingAI’s cohesive design ensures an efficient, intelligent, and user-friendly experience in AI application development.

Qbot is an AI-oriented automated quantitative investment platform that supports diverse machine learning modeling paradigms, including supervised learning, market dynamics modeling, and reinforcement learning. It provides a full closed-loop process from data acquisition, strategy development, backtesting, simulation trading to live trading. The platform emphasizes AI strategies such as machine learning, reinforcement learning, and deep learning, combined with multi-factor models to enhance returns. Users with some Python knowledge and trading experience can easily utilize the platform to address trading pain points and gaps in the market.

Wunjo AI is a comprehensive tool that empowers users to explore the realm of speech synthesis, deepfake animations, video-to-video transformations, and more. Its user-friendly interface and privacy-first approach make it accessible to both beginners and professionals alike. With Wunjo AI, you can effortlessly convert text into human-like speech, clone voices from audio files, create multi-dialogues with distinct voice profiles, and perform real-time speech recognition. Additionally, you can animate faces using just one photo combined with audio, swap faces in videos, GIFs, and photos, and even remove unwanted objects or enhance the quality of your deepfakes using the AI Retouch Tool. Wunjo AI is an all-in-one solution for your voice and visual AI needs, offering endless possibilities for creativity and expression.

LinkedIn_AIHawk is an automated tool designed to revolutionize the job search and application process on LinkedIn. It leverages automation and artificial intelligence to efficiently apply to relevant positions, personalize responses, manage application volume, filter listings, generate dynamic resumes, and handle sensitive information securely. The tool aims to save time, increase application relevance, and enhance job search effectiveness in today's competitive landscape.

I enhance children's drawings, keeping their charm with a playful touch.

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Enhance your photography skills with my photo analysis! Receive personalized critiques, technical tips, and professional insights. Upload photos and elevate your art.

Enhance D&D campaigns with Roll20 setup and custom token creation.

Enhance tenant-landlord interactions using a GPT chatbot that provides both parties fast access to housing laws and best practices.

Enhance Chrome extension development: Get expert AI assistance in building great Chrome Extensions. Expert in JavaScript, HTML, CSS, and API integration. Streamline your coding and debugging. Helps you transition Manifest V2 to Manifest V3.

Enhance your SQL skills with our Multilingual SQL Assistant! Expertise in database design, optimization, and security, available in English, French, Spanish, and Mandarin. Personalized learning for all levels.

Produces realistic dialogue in multiple languages for authors and scriptwriters to enhance character interaction.

Enhance your texts with emojis while preserving the original message.

Enhance GPT interactions with precise, insightful analysis. Uncover nuanced conversation depths with GPT Insight Analyzer. V.0.41 Start the dialogue—just say 'Hi'.

Typography layout design, typeface, consultation regarding font color, modern font layout Help to enhance the brand according to new typography trends.

Discover the revolutionary power of AI Chat Gbt, a platform that enables natural language conversations with advanced artificial intelligence. Engage in dialogue, ask questions, and receive intelligent responses to enhance your interactive communication experience.

GPT-powered essay rewriter designed to rephrase, enhance, and improve existing essays while maintaining the original meaning, tailored to specific instructions regarding style, tone, and desired improvements.

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A specialized assistant designed to streamline and enhance your email and social network correspondences, providing prompt, polite, and professional responses.

An AI Genie to enhance your gaming experience