Best AI tools for< Agent Performance Manager >
Infographic
20 - AI tool Sites
ConvoZen.AI
ConvoZen.AI is a leading AI-driven conversational intelligence platform that provides businesses with insights and tools to improve their customer interactions. The platform offers a range of features, including AI-powered insights and key moment identification, conversation sentiment analysis, automated compliance audit, agent performance management, and custom reports and analytics. ConvoZen.AI integrates with enterprise CRM, emails, and other systems to provide real-time alerts and actionable insights. The platform is designed to help businesses improve sales, customer experience, compliance, and agent performance.
Enthu.AI
Enthu.AI is a Conversation Intelligence Software designed for Contact Centers to boost agent performance, understand customer sentiment, and improve revenue. The AI-powered tool automates sales monitoring, compliance, and customer experience enhancement by capturing and analyzing customer voice across various communication channels. It provides insights for multiple teams, runs automated Quality Management programs, and coaches sales agents to improve their performance. Enthu.AI helps in driving consistency in revenue and predictability in outcomes for over 100 brands, making call quality monitoring and customer conversation data analysis more efficient and effective.
MaestroQA
MaestroQA is a comprehensive Call Center Quality Assurance Software that offers a range of products and features to enhance QA processes. It provides customizable report builders, scorecard builders, calibration workflows, coaching workflows, automated QA workflows, screen capture, accurate transcriptions, root cause analysis, performance dashboards, AI grading assist, analytics, and integrations with various platforms. The platform caters to industries like eCommerce, financial services, gambling, insurance, B2B software, social media, and media, offering solutions for QA managers, team leaders, and executives.
Qualint
Qualint is an AI-driven platform revolutionizing call center quality assurance. It empowers call centers with superior analytics, comprehensive call analysis, and streamlined operations. The platform provides real-time insights, tailored quality standards, and enhances collaboration to ensure every customer interaction is understood. Qualint offers core features such as real-time call uploads & analysis, efficiency improvement, information accessibility, and team communication. With different pricing plans, Qualint caters to call centers of all sizes, from small to large, helping them optimize agent performance, navigate regulatory challenges, and elevate customer service.
Pitch Patterns
Pitch Patterns is an AI-powered Quality Control platform designed for teams analyzing sales and customer service calls to enhance close rates and CSAT scores. The platform offers innovative features such as Social Skill Markers, Conversation Analysis, and AI Tracking to provide valuable insights and improve agent performance. With integration capabilities with popular CRM systems like Salesforce and Pipedrive, Pitch Patterns aims to revolutionize call center excellence through AI analytics.
SymTrain
SymTrain is an AI-powered platform that automates training and coaching for contact center agents. By utilizing simulations and AI technology, SymTrain offers a cost-effective solution that enhances agent performance, reduces training time, and improves overall customer satisfaction. The platform provides automated role-play scenarios, consistent feedback, and data-driven coaching to help organizations streamline their training processes and achieve better results. SymTrain revolutionizes how companies train and coach their agents, leading to increased efficiency, revenue, and customer satisfaction.
Loris
Loris is a conversational intelligence platform designed for leading brands to unlock the hidden value of every customer conversation. It combines proven machine learning and generative AI to provide industry-leading conversation intelligence. Loris helps customer service teams be more efficient, improve customer experience, and drive revenue growth by transforming customer conversations into actionable insights. The platform offers features such as automated quality assurance, real-time agent co-pilot, and customer insights to enhance agent performance and increase customer satisfaction.
Prosodica
Prosodica is a contact center analytics platform that uses AI and machine learning to analyze conversational speech behaviors and non-verbal measures to provide a human-like perspective of conversational quality. It helps businesses optimize operations, improve agent performance, and increase customer loyalty.
Prosodica
Prosodica is a cloud-based contact center analytics platform that uses AI and machine learning to analyze 100% of customer interactions. It provides real-time insights into agent performance, customer satisfaction, and business trends. Prosodica helps contact centers improve their operations, increase agent productivity, and drive customer loyalty.
Fieldproxy
Fieldproxy is an AI-powered Field Service Management (FSM) software that offers solutions for various industries such as HVAC, Solar Energy, Telecommunications, Electrical & Powergrid Systems, Pest Control Services, FMCG, Banking & Financial Services, Construction, and Facilities Management. The platform provides real-time oversight, automated ticket creation, predictive service scheduling, and asset lifecycle management. Fieldproxy aims to empower on-ground teams, increase productivity, automate workflows, and enhance customer service across different sectors.
Invoca
Invoca is a Conversation Intelligence AI Leader that offers a Revenue Execution Platform to help marketing, sales, and contact centers drive more revenue. The platform provides solutions for call tracking, artificial intelligence, and interaction management. It integrates with Google, social advertising platforms, and offers APIs & webhooks. Invoca caters to various industries such as automotive, financial services, healthcare, insurance, retail, telecom, and travel & hospitality. The platform helps optimize ad spend, boost campaign performance, prioritize high-value callers, improve agent performance, and streamline data activation.
Balto
Balto is a real-time guidance platform designed for contact centers, powered by AI technology. It offers features such as real-time coaching, QA copilot, notetaking automation, and integrations with various CCaaS systems. Balto aims to improve agent performance, enhance customer experience, ensure compliance, and drive sales growth through behavior change and perfect conversations on every call.
Social Media Marketing Agent
Social Media Marketing Agent is a web application that creates AI social media marketing agents to automate tasks on social platforms. It helps users create content plans, generate ideas, write content, track performance, and optimize content. The application is designed to be an autonomous AI agent that runs tasks on its own, giving users more time to focus on strategy and engagement.
Second Nature
Second Nature is an AI-powered Sales Training Software that offers AI role-play simulations to help sales teams enhance their skills, boost productivity, and increase sales. The software provides personalized AI simulations for various sales scenarios, allowing teams to practice conversations, receive feedback, and improve their sales techniques. With features like ready-to-use simulations, customized simulations, AI avatars for training, and virtual pitch partners, Second Nature aims to revolutionize sales training by leveraging AI technology. Used by thousands of trainees, the software is designed to elevate sales performance, sharpen skills, and drive results for customer-facing teams.
Convin
Convin is an omnichannel contact center platform powered by conversation intelligence. It offers a full-stack conversations QA platform for contact centers, AI learning management system for faster agent onboarding, real-time agent assist for improved conversions, automated agent coaching for personalized training, supervisor assist for tracking and assistance, and insights to collect 100% of customer intelligence. The platform also provides automated QA to audit and score customer conversations, analytics for quality management, and a mobile app for on-the-go access. Convin helps businesses in various industries like sales, support, compliance, collection, retention, healthtech, fintech, insurtech, edtech, real estate, hospitality & travel, and BPO to enhance customer interactions and drive revenue.
Biz Bots
The website is an AI tool platform offering a wide range of AI marketing tools and solutions for businesses. It provides top-quality AI tools at competitive prices, catering to both beginners and experienced professionals. The platform features various AI tools such as AI chatbots, AI image recognition, video AI tools, and more. Users can access expert buying guides, product reviews, and articles related to AI technology. The platform aims to revolutionize online operations and help businesses overcome challenges by leveraging powerful AI solutions.
TimeToTok
TimeToTok is an AI Copilot and Agent designed for TikTok creators to optimize their posting schedule and content strategy. By analyzing millions of viral TikTok videos worldwide, TimeToTok provides personalized insights and recommendations to help creators achieve significant growth and engagement on the platform. The application leverages LLM AI technology, similar to GPT, to deliver data-driven solutions for TikTok content creators. With features like identifying the best time to post, generating viral content ideas, optimizing videos, tracking competitors, and providing growth suggestions, TimeToTok aims to simplify and enhance the TikTok growth experience for users.
Univw
Univw is an AI-powered sales CRM designed for start-ups and small businesses. It offers custom dashboards, reports, and analytics, along with features like automated call quality assurance, external automations, agent coaching using AI, and intelligent summarization of notes. Univw aims to enhance business efficiency by providing powerful features that streamline sales processes, improve data access control, integrate cloud telephony, bring data from external sources, offer a flexible workflow engine, and enable data visualization for better decision-making.
ProPair
ProPair is an AI-powered lead management application that leverages machine learning technology to optimize lead scoring, assignment, distribution, nurturing, and overall sales performance. It provides real-time predictive scoring, lead value ranking, and lead agent assignment solutions to help sales teams prioritize leads, improve conversion rates, and maximize sales production. ProPair's AI capabilities enable users to make data-driven decisions, streamline sales processes, and enhance customer relationships. Trusted by sales and marketing leaders, ProPair offers a suite of tools designed to revolutionize the way organizations manage and convert leads.
Cresta AI
Cresta AI is an enterprise-grade Gen AI platform designed for the contact center, offering a suite of intelligent products that analyze conversations, provide real-time guidance to agents, and drive transformative results for Fortune 500 companies. The platform leverages generative AI to deliver targeted automation, personalized coaching, and AI-native management solutions, all trained on the user's data. Cresta's no-code command center empowers non-technical leaders to deploy AI models effortlessly, ensuring businesses can adapt and evolve seamlessly. With a focus on enhancing sales, customer care, retention, and collections processes, Cresta aims to revolutionize contact center operations with cutting-edge AI technology.
20 - Open Source Tools
tribe
Tribe AI is a low code tool designed to rapidly build and coordinate multi-agent teams. It leverages the langgraph framework to customize and coordinate teams of agents, allowing tasks to be split among agents with different strengths for faster and better problem-solving. The tool supports persistent conversations, observability, tool calling, human-in-the-loop functionality, easy deployment with Docker, and multi-tenancy for managing multiple users and teams.
agentops
AgentOps is a toolkit for evaluating and developing robust and reliable AI agents. It provides benchmarks, observability, and replay analytics to help developers build better agents. AgentOps is open beta and can be signed up for here. Key features of AgentOps include: - Session replays in 3 lines of code: Initialize the AgentOps client and automatically get analytics on every LLM call. - Time travel debugging: (coming soon!) - Agent Arena: (coming soon!) - Callback handlers: AgentOps works seamlessly with applications built using Langchain and LlamaIndex.
TaskingAI
TaskingAI brings Firebase's simplicity to **AI-native app development**. The platform enables the creation of GPTs-like multi-tenant applications using a wide range of LLMs from various providers. It features distinct, modular functions such as Inference, Retrieval, Assistant, and Tool, seamlessly integrated to enhance the development process. TaskingAI’s cohesive design ensures an efficient, intelligent, and user-friendly experience in AI application development.
amazon-transcribe-live-call-analytics
The Amazon Transcribe Live Call Analytics (LCA) with Agent Assist Sample Solution is designed to help contact centers assess and optimize caller experiences in real time. It leverages Amazon machine learning services like Amazon Transcribe, Amazon Comprehend, and Amazon SageMaker to transcribe and extract insights from contact center audio. The solution provides real-time supervisor and agent assist features, integrates with existing contact centers, and offers a scalable, cost-effective approach to improve customer interactions. The end-to-end architecture includes features like live call transcription, call summarization, AI-powered agent assistance, and real-time analytics. The solution is event-driven, ensuring low latency and seamless processing flow from ingested speech to live webpage updates.
SuperAGI
SuperAGI is an open-source framework designed to build, manage, and run autonomous AI agents. It enables developers to create production-ready and scalable agents, extend agent capabilities with toolkits, and interact with agents through a graphical user interface. The framework allows users to connect to multiple Vector DBs, optimize token usage, store agent memory, utilize custom fine-tuned models, and automate tasks with predefined steps. SuperAGI also provides a marketplace for toolkits that enable agents to interact with external systems and third-party plugins.
AutoGPT
AutoGPT is a revolutionary tool that empowers everyone to harness the power of AI. With AutoGPT, you can effortlessly build, test, and delegate tasks to AI agents, unlocking a world of possibilities. Our mission is to provide the tools you need to focus on what truly matters: innovation and creativity.
FinRobot
FinRobot is an open-source AI agent platform designed for financial applications using large language models. It transcends the scope of FinGPT, offering a comprehensive solution that integrates a diverse array of AI technologies. The platform's versatility and adaptability cater to the multifaceted needs of the financial industry. FinRobot's ecosystem is organized into four layers, including Financial AI Agents Layer, Financial LLMs Algorithms Layer, LLMOps and DataOps Layers, and Multi-source LLM Foundation Models Layer. The platform's agent workflow involves Perception, Brain, and Action modules to capture, process, and execute financial data and insights. The Smart Scheduler optimizes model diversity and selection for tasks, managed by components like Director Agent, Agent Registration, Agent Adaptor, and Task Manager. The tool provides a structured file organization with subfolders for agents, data sources, and functional modules, along with installation instructions and hands-on tutorials.
AppAgent
AppAgent is a novel LLM-based multimodal agent framework designed to operate smartphone applications. Our framework enables the agent to operate smartphone applications through a simplified action space, mimicking human-like interactions such as tapping and swiping. This novel approach bypasses the need for system back-end access, thereby broadening its applicability across diverse apps. Central to our agent's functionality is its innovative learning method. The agent learns to navigate and use new apps either through autonomous exploration or by observing human demonstrations. This process generates a knowledge base that the agent refers to for executing complex tasks across different applications.
SheetCopilot
SheetCopilot is an assistant agent that manipulates spreadsheets by following user commands. It leverages Large Language Models (LLMs) to interact with spreadsheets like a human expert, enabling non-expert users to complete tasks on complex software such as Google Sheets and Excel via a language interface. The tool observes spreadsheet states, polishes generated solutions based on external action documents and error feedback, and aims to improve success rate and efficiency. SheetCopilot offers a dataset with diverse task categories and operations, supporting operations like entry & manipulation, management, formatting, charts, and pivot tables. Users can interact with SheetCopilot in Excel or Google Sheets, executing tasks like calculating revenue, creating pivot tables, and plotting charts. The tool's evaluation includes performance comparisons with leading LLMs and VBA-based methods on specific datasets, showcasing its capabilities in controlling various aspects of a spreadsheet.
AIlice
AIlice is a fully autonomous, general-purpose AI agent that aims to create a standalone artificial intelligence assistant, similar to JARVIS, based on the open-source LLM. AIlice achieves this goal by building a "text computer" that uses a Large Language Model (LLM) as its core processor. Currently, AIlice demonstrates proficiency in a range of tasks, including thematic research, coding, system management, literature reviews, and complex hybrid tasks that go beyond these basic capabilities. AIlice has reached near-perfect performance in everyday tasks using GPT-4 and is making strides towards practical application with the latest open-source models. We will ultimately achieve self-evolution of AI agents. That is, AI agents will autonomously build their own feature expansions and new types of agents, unleashing LLM's knowledge and reasoning capabilities into the real world seamlessly.
dify
Dify is an open-source LLM app development platform that combines AI workflow, RAG pipeline, agent capabilities, model management, observability features, and more. It allows users to quickly go from prototype to production. Key features include: 1. Workflow: Build and test powerful AI workflows on a visual canvas. 2. Comprehensive model support: Seamless integration with hundreds of proprietary / open-source LLMs from dozens of inference providers and self-hosted solutions. 3. Prompt IDE: Intuitive interface for crafting prompts, comparing model performance, and adding additional features. 4. RAG Pipeline: Extensive RAG capabilities that cover everything from document ingestion to retrieval. 5. Agent capabilities: Define agents based on LLM Function Calling or ReAct, and add pre-built or custom tools. 6. LLMOps: Monitor and analyze application logs and performance over time. 7. Backend-as-a-Service: All of Dify's offerings come with corresponding APIs for easy integration into your own business logic.
llmware
LLMWare is a framework for quickly developing LLM-based applications including Retrieval Augmented Generation (RAG) and Multi-Step Orchestration of Agent Workflows. This project provides a comprehensive set of tools that anyone can use - from a beginner to the most sophisticated AI developer - to rapidly build industrial-grade, knowledge-based enterprise LLM applications. Our specific focus is on making it easy to integrate open source small specialized models and connecting enterprise knowledge safely and securely.
Customer-Service-Conversational-Insights-with-Azure-OpenAI-Services
This solution accelerator is built on Azure Cognitive Search Service and Azure OpenAI Service to synthesize post-contact center transcripts for intelligent contact center scenarios. It converts raw transcripts into customer call summaries to extract insights around product and service performance. Key features include conversation summarization, key phrase extraction, speech-to-text transcription, sensitive information extraction, sentiment analysis, and opinion mining. The tool enables data professionals to quickly analyze call logs for improvement in contact center operations.
aici
The Artificial Intelligence Controller Interface (AICI) lets you build Controllers that constrain and direct output of a Large Language Model (LLM) in real time. Controllers are flexible programs capable of implementing constrained decoding, dynamic editing of prompts and generated text, and coordinating execution across multiple, parallel generations. Controllers incorporate custom logic during the token-by-token decoding and maintain state during an LLM request. This allows diverse Controller strategies, from programmatic or query-based decoding to multi-agent conversations to execute efficiently in tight integration with the LLM itself.
deep-seek
DeepSeek is a new experimental architecture for a large language model (LLM) powered internet-scale retrieval engine. Unlike current research agents designed as answer engines, DeepSeek aims to process a vast amount of sources to collect a comprehensive list of entities and enrich them with additional relevant data. The end result is a table with retrieved entities and enriched columns, providing a comprehensive overview of the topic. DeepSeek utilizes both standard keyword search and neural search to find relevant content, and employs an LLM to extract specific entities and their associated contents. It also includes a smaller answer agent to enrich the retrieved data, ensuring thoroughness. DeepSeek has the potential to revolutionize research and information gathering by providing a comprehensive and structured way to access information from the vastness of the internet.
clearml
ClearML is a suite of tools designed to streamline the machine learning workflow. It includes an experiment manager, MLOps/LLMOps, data management, and model serving capabilities. ClearML is open-source and offers a free tier hosting option. It supports various ML/DL frameworks and integrates with Jupyter Notebook and PyCharm. ClearML provides extensive logging capabilities, including source control info, execution environment, hyper-parameters, and experiment outputs. It also offers automation features, such as remote job execution and pipeline creation. ClearML is designed to be easy to integrate, requiring only two lines of code to add to existing scripts. It aims to improve collaboration, visibility, and data transparency within ML teams.
generative-bi-using-rag
Generative BI using RAG on AWS is a comprehensive framework designed to enable Generative BI capabilities on customized data sources hosted on AWS. It offers features such as Text-to-SQL functionality for querying data sources using natural language, user-friendly interface for managing data sources, performance enhancement through historical question-answer ranking, and entity recognition. It also allows customization of business information, handling complex attribution analysis problems, and provides an intuitive question-answering UI with a conversational approach for complex queries.
parrot.nvim
Parrot.nvim is a Neovim plugin that prioritizes a seamless out-of-the-box experience for text generation. It simplifies functionality and focuses solely on text generation, excluding integration of DALLE and Whisper. It supports persistent conversations as markdown files, custom hooks for inline text editing, multiple providers like Anthropic API, perplexity.ai API, OpenAI API, Mistral API, and local/offline serving via ollama. It allows custom agent definitions, flexible API credential support, and repository-specific instructions with a `.parrot.md` file. It does not have autocompletion or hidden requests in the background to analyze files.
openagi
OpenAGI is a framework designed to make the development of autonomous human-like agents accessible to all. It aims to pave the way towards open agents and eventually AGI for everyone. The initiative strongly believes in the transformative power of AI and offers developers a platform to create autonomous human-like agents. OpenAGI features a flexible agent architecture, streamlined integration and configuration processes, and automated/manual agent configuration generation. It can be used in education for personalized learning experiences, in finance and banking for fraud detection and personalized banking advice, and in healthcare for patient monitoring and disease diagnosis.
20 - OpenAI Gpts
Sales agent SYMSON
Engage senior execs with a demo of Symson's AI pricing tool, emphasizing its CIOReview recognition, scientific pricing strategies, and tailored solutions for e-commerce. Show real-world impact and provide personalized post-demo analyses.
Supplier Evaluation Advisor
Assesses and recommends potential suppliers for organizational needs.
Wordon, World's Worst Customer | Divergent AI
I simulate tough Customer Support scenarios for Agent Training.
Sports Analytica
Forefront sports analytics and strategic planning expert, powered by OpenAI, renowned for precision and insightful foresight.
Create an agent team
First, please say "Create an agent team to do 〇〇." / 最初に「〇〇をするためのエージェントチームを作成してください」とお伝え下さい
Agent Finder (By Staf.ai and AgentOps.ai)
Find the best AI agent for your problem, no bulk export
Agent Onboard
Agent that helps you discover other Agents as per your requirements : ) Over 2000+ Agents onboard 🤍
Agent Agreement Legal Expert
Legal Expert in drafting and reviewing Agent Agreements (Powered by LegalNow https://legalnowai.com/)
Agent Prompt Generator for LLM's
This GPT generates the best possible LLM-agents for your system prompts. You can also specify the model size, like 3B, 33B, 70B, etc.
BizFix Agent
I'm BizFix, your guide to business optimization using BPI, 5s methods and AI powered Automations.
Tango Multi-Agent Wizard
I'm Tango, your go-to for simulating dialogues with any persona, entity, style, or expertise.