Best AI tools for< Software Support Specialist >

DevRev is an AI-powered platform that unifies customer support and software development. It offers solutions for product development, support, and engagement through its AgentOS platform and knowledge graph. DevRev aims to replace legacy tools with AI-driven insights and analytics to help companies make informed decisions and improve customer experiences.

Re:amaze is an integrated customer service, live chat, and helpdesk platform for online businesses. It offers a range of features to help businesses provide better customer service and engagement, including a shared inbox, live chat, chatbots, push campaigns, AI-powered response and creation tools, a customizable FAQ center, a status page, and real-time customer activity monitoring. Re:amaze is designed to help businesses consolidate all their customer support channels and respond faster than ever before. It also offers a range of integrations with other business tools and applications.

Caffeinated CX is an AI-powered customer support solution that helps businesses improve their customer support efficiency. It offers a range of features, including AI-powered response generation, ticket auto-triage, macro suggestion, and more. Caffeinated CX integrates with all major support software and is easy to implement. It is used by leading brands across industries and has helped them achieve significant improvements in their customer support metrics.

DevRev is an AI-native modern support platform that offers a comprehensive solution for customer experience enhancement. It provides data engineering, knowledge graph, and customizable LLMs to streamline support, product management, and software development processes. With features like in-browser analytics, consumer-grade social collaboration, and global scale API calls, DevRev aims to bring together different silos within a company to drive efficiency and collaboration. The platform caters to support people, product managers, and developers, automating tasks, assisting in decision-making, and elevating collaboration levels. DevRev is designed to empower digital product teams to assimilate customer feedback in real-time, ultimately powering the next generation of technology companies.

Rezolve.ai is a Generative AI-powered modern Employee Service Desk that brings instant employee support within Microsoft Teams, reducing enterprise friction and enhancing the employee experience.

AirDroid is an AI-powered device management solution that offers both business and personal services. It provides features such as remote support, file transfer, application management, and AI-powered insights. The application aims to streamline IT resources, reduce costs, and increase efficiency for businesses, while also offering personal management solutions for private mobile devices. AirDroid is designed to empower businesses with intelligent AI assistance and enhance user experience through seamless multi-screen interactions.

Risotto is an AI help desk application designed to streamline IT support processes. It offers features such as automatic ticket creation, routing, workflows, and escalations, as well as integrations with popular knowledge stores. Risotto aims to enhance security, improve employee experience, and save time and money by automating access requests and providing 24/7 support. The application leverages AI to provide fast responses, reduce support overhead, and handle access requests through natural language, ultimately making IT teams more efficient and effective.

TarsyAI is an AI tool that allows users to build AI assistants without the need for coding. Users can create customized AI assistants to manage customer support, lead generation, sales, and more. The platform offers features such as training with own data, customizing chat widgets, deploying AI assistants, monitoring and improving performance. TarsyAI supports multiple languages, provides advanced AI instructions, lead generation capabilities, and detailed analytics to enhance user interactions. The tool offers various pricing options to cater to different user needs, with a free trial available for all plans.

Anantya.ai is a Conversational Engagement Platform for Businesses that offers a comprehensive solution for businesses to enhance customer engagement through WhatsApp. The platform provides features such as Live Agent Assistant, WhatsApp Broadcasting, Reports & Analytics, Automated ChatBot, and Catalog integration. Anantya.ai helps businesses in various industries like Ecommerce, Healthcare, Ed-Tech, Banking, Media, Food & Beverage, and Travel & Hospitality to streamline communication and boost sales. With AI capabilities, the platform enables businesses to automate sales, support, and marketing processes, ensuring a seamless and omnichannel presence across all platforms.

Zephyr Global is an AI application called Neo that provides Microsoft technical support through an AI assistant named Neo. It offers 24/7 technical support, instant solutions, and strategic guidance for Microsoft products and services. Neo assists with setup guidance, issue resolution, training opportunities, and provides additional resources for Microsoft support. The application aims to optimize operations effortlessly by delivering consistent, reliable information and round-the-clock support.

unSkript is an Agentic Gen AI platform designed for IT support, offering proactive health checks, issue diagnosis, and resolution. The platform leverages AI to detect and resolve customer issues before they escalate, reducing MTTR, increasing first-call resolution rates, and minimizing ticket resolution time. With features like proactive health checks, automated RCA, and generative AI-based remediation, unSkript aims to streamline IT operations and minimize downtime for software teams. The platform is trusted by top companies worldwide and covered by Forbes.

HelpMoji is a software tool designed to help users easily fix app problems such as glitchy apps, frozen screens, and stubborn errors. With over 190 million software errors resolved, HelpMoji provides quick and easy solutions to resolve any software issue. The tool features a powerful search engine and diagnostic tools to detect the root cause of errors, along with clear, step-by-step instructions for users to follow. HelpMoji is known for its quick and reliable service, easy-to-follow guidance suitable for all tech levels, and 24/7 availability for assistance. Say goodbye to frustrating app problems with HelpMoji!

Userscom is an AI-powered ticketing software that helps businesses respond to customer queries faster and more efficiently. It uses AI to identify important tasks, create to-dos, and organize tickets into tabs. Userscom also integrates with websites in multiple ways, making it easy for businesses to collect and respond to customer inquiries.

Hexabot.io is a chatbot builder solution that simplifies the process of creating and managing chatbots for businesses. With a visual editor, natural language processing capabilities, and features like message broadcasting and persistent menu management, Hexabot enables users to engage with customers on platforms like Facebook and Messenger effectively. The tool helps businesses enhance customer support, automate responses, and provide a seamless conversational experience. Developed by Hexastack, a Tunisian Social-TechLab, Hexabot aims to make chatbot development accessible to all, regardless of technical expertise.

BoldDesk by Syncfusion is a comprehensive customer service software designed to effortlessly resolve 70% of customer inquiries. It offers features such as ticketing system, live chat support, omnichannel inbox, knowledge base, task management, and AI Copilot. The application aims to enhance customer service efficiency through automation, collaboration, and customization. BoldDesk provides workflow automation, contact management, reports & analytics, mobile app, customer portal, apps & integrations, and satisfaction survey (CSAT). It caters to startups, small businesses, and enterprises, offering solutions for email ticketing, shared inbox software, multi-brand help desk, internal help desk software, trouble ticketing software, and embedded help widgets.

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Customerly is an AI-powered customer service solution that helps businesses automate support tasks, improve response times, and enhance customer satisfaction. It offers a range of features including AI chatbots, AI-powered response generation, global support, and a unified help desk. Customerly's AI capabilities enable it to learn from knowledge bases and canned responses, provide seamless assistance at any conversation stage, simplify complex tasks, and escalate to human agents when necessary.

Vindey is an industry-leading AI-powered CRM platform designed for property management and sales solutions. It offers real-time smart suggestions, automation features, and intelligent sales automation to transform customer experiences. Vindey handles the entire sales pipeline, from lead qualification to deal closing, while providing personalized interactions and seamless lead management. The platform also offers AI-powered payment insights, workflow automation, and tailored solutions for various industries, such as sales, healthcare, real estate, education, and manufacturing.

Regal is an AI-powered contact center software that leverages AI agents and automated personalization to drive better sales, support, and retention. It offers a range of products and solutions tailored for complex enterprises, with features such as Generative AI for contact centers, AI phone agents, AI SMS agents, unified customer profile analytics, journey builder, IVR, sales dialer, branded caller ID, spam remediation, and more. Regal aims to transform customer conversations by providing super-human agents and tools to empower teams, resulting in game-changing outcomes for high-consideration industries.

SunDevs is an AI tool that focuses on solving business problems to provide exceptional customer experiences. The tool offers various AI solutions for chat and messaging, phone and voice interactions, as well as integrations with popular platforms like Hubspot, Salesforce, and Zendesk. SunDevs caters to industries such as Ecommerce, Cinema, and Telco, providing features like app development, web development, and staff augmentation. The tool aims to streamline operations, improve customer satisfaction, and boost sales through AI-powered solutions.

AISLER Support repository contains files useful for support. Design rules provided here limit manufacturing capabilities. Boards may not be functional with autorouter. Explore more in Community. AISLER Support files are Copyright © 2023 by AISLER B.V. Free software under specified license terms. Visit AISLER for industry quality and affordable PCBs.

OpenKore is a custom client and intelligent automated assistant for Ragnarok Online. It is a free, open source, and cross-platform program (Linux, Windows, and MacOS are supported). To run OpenKore, you need to download and extract it or clone the repository using Git. Configure OpenKore according to the documentation and run openkore.pl to start. The tool provides a FAQ section for troubleshooting, guidelines for reporting issues, and information about botting status on official servers. OpenKore is developed by a global team, and contributions are welcome through pull requests. Various community resources are available for support and communication. Users are advised to comply with the GNU General Public License when using and distributing the software.

Call Center AI is an AI-powered call center solution leveraging Azure and OpenAI GPT. It allows for AI agent-initiated phone calls or direct calls to the bot from a configured phone number. The bot is customizable for various industries like insurance, IT support, and customer service, with features such as accessing claim information, conversation history, language change, SMS sending, and more. The project is a proof of concept showcasing the integration of Azure Communication Services, Azure Cognitive Services, and Azure OpenAI for an automated call center solution.

gpt-cli is a command-line interface tool for interacting with various chat language models like ChatGPT, Claude, and others. It supports model customization, usage tracking, keyboard shortcuts, multi-line input, markdown support, predefined messages, and multiple assistants. Users can easily switch between different assistants, define custom assistants, and configure model parameters and API keys in a YAML file for easy customization and management.

AutoGroq is a revolutionary tool that dynamically generates tailored teams of AI agents based on project requirements, eliminating manual configuration. It enables users to effortlessly tackle questions, problems, and projects by creating expert agents, workflows, and skillsets with ease and efficiency. With features like natural conversation flow, code snippet extraction, and support for multiple language models, AutoGroq offers a seamless and intuitive AI assistant experience for developers and users.

ShellChatGPT is a shell wrapper for OpenAI's ChatGPT, DALL-E, Whisper, and TTS, featuring integration with LocalAI, Ollama, Gemini, Mistral, Groq, and GitHub Models. It provides text and chat completions, vision, reasoning, and audio models, voice-in and voice-out chatting mode, text editor interface, markdown rendering support, session management, instruction prompt manager, integration with various service providers, command line completion, file picker dialogs, color scheme personalization, stdin and text file input support, and compatibility with Linux, FreeBSD, MacOS, and Termux for a responsive experience.

Cursor Free VIP is a tool designed to automatically bypass Cursor's membership check, upgrade to 'pro' membership, support Windows and macOS systems, send Token requests in real-time, and reset Cursor's configuration. It provides a seamless experience for users to access premium features without the need for manual upgrades or configuration changes. The tool aims to simplify the process of accessing advanced functionalities offered by Cursor, enhancing user experience and productivity.

Personal AI assistant/agent in your terminal, with tools for using the terminal, running code, editing files, browsing the web, using vision, and more. A great coding agent that is general-purpose to assist in all kinds of knowledge work, from a simple but powerful CLI. An unconstrained local alternative to ChatGPT with 'Code Interpreter', Cursor Agent, etc. Not limited by lack of software, internet access, timeouts, or privacy concerns if using local models.

sane-airscan is a SANE backend that supports driverless scanning using Apple AirScan (eSCL) and Microsoft WSD protocols. It automatically chooses between the two protocols and has been tested with various devices from Brother, Canon, Dell, Kyocera, Lexmark, Epson, HP, OKI, Panasonic, Pantum, Ricoh, Samsung, and Xerox. The backend allows for automatic and manual device discovery and configuration, supports scanning from platen and ADF in color and grayscale modes, and works with both IPv4 and IPv6. It does not require installation and does not conflict with vendor-provided proprietary software.

Open Interface is a self-driving software that automates computer tasks by sending user requests to a language model backend (e.g., GPT-4V) and simulating keyboard and mouse inputs to execute the steps. It course-corrects by sending current screenshots to the language models. The tool supports MacOS, Linux, and Windows, and requires setting up the OpenAI API key for access to GPT-4V. It can automate tasks like creating meal plans, setting up custom language model backends, and more. Open Interface is currently not efficient in accurate spatial reasoning, tracking itself in tabular contexts, and navigating complex GUI-rich applications. Future improvements aim to enhance the tool's capabilities with better models trained on video walkthroughs. The tool is cost-effective, with user requests priced between $0.05 - $0.20, and offers features like interrupting the app and primary display visibility in multi-monitor setups.

VectorVein is a no-code AI workflow software inspired by LangChain and langflow, aiming to combine the powerful capabilities of large language models and enable users to achieve intelligent and automated daily workflows through simple drag-and-drop actions. Users can create powerful workflows without the need for programming, automating all tasks with ease. The software allows users to define inputs, outputs, and processing methods to create customized workflow processes for various tasks such as translation, mind mapping, summarizing web articles, and automatic categorization of customer reviews.

AI-powered call center solution with Azure and OpenAI GPT. The bot can answer calls, understand the customer's request, and provide relevant information or assistance. It can also create a todo list of tasks to complete the claim, and send a report after the call. The bot is customizable, and can be used in multiple languages.

Call Center AI is an AI-powered call center solution that leverages Azure and OpenAI GPT. It is a proof of concept demonstrating the integration of Azure Communication Services, Azure Cognitive Services, and Azure OpenAI to build an automated call center solution. The project showcases features like accessing claims on a public website, customer conversation history, language change during conversation, bot interaction via phone number, multiple voice tones, lexicon understanding, todo list creation, customizable prompts, content filtering, GPT-4 Turbo for customer requests, specific data schema for claims, documentation database access, SMS report sending, conversation resumption, and more. The system architecture includes components like RAG AI Search, SMS gateway, call gateway, moderation, Cosmos DB, event broker, GPT-4 Turbo, Redis cache, translation service, and more. The tool can be deployed remotely using GitHub Actions and locally with prerequisites like Azure environment setup, configuration file creation, and resource hosting. Advanced usage includes custom training data with AI Search, prompt customization, language customization, moderation level customization, claim data schema customization, OpenAI compatible model usage for the LLM, and Twilio integration for SMS.

The Conversational Azure OpenAI Accelerator is a tool designed to provide rapid, no-cost custom demos tailored to customer use cases, from internal HR/IT to external contact centers. It focuses on top use cases of GenAI conversation and summarization, plus live backend data integration. The tool automates conversations across voice and text channels, providing a valuable way to save money and improve customer and employee experience. By combining Azure OpenAI + Cognitive Search, users can efficiently deploy a ChatGPT experience using web pages, knowledge base articles, and data sources. The tool enables simultaneous deployment of conversational content to chatbots, IVR, voice assistants, and more in one click, eliminating the need for in-depth IT involvement. It leverages Microsoft's advanced AI technologies, resulting in a conversational experience that can converse in human-like dialogue, respond intelligently, and capture content for omni-channel unified analytics.

AirAPI_Windows is a work in progress driver for the Nreal Air glasses, providing native windows support without nebula. The project aims to address slight drift in fusion configuration and is a collaborative effort by the community to offer open access to the glasses. Users can access precompiled AirAPI_Windows.dll along with hidapi.dll for usage. The tool allows building from source, including getting hidapi, cloning the project, and building Fusion and AirAPI_Windows DLL. The project is supported by contributors like abls, edwatt, and jakedowns, and users can show appreciation by buying a coffee for msmithdev.

The AIDA64 Activation Tool is a software solution for activating AIDA64, simplifying the activation process, supporting key generation, and enabling license management. It provides functions such as activation using valid credentials or key file, key generation for program activation, and license reset to resolve activation issues. The tool is designed for Windows 10 or Windows 11 with minimum system requirements of 4 GB RAM and 100 MB available space. An internet connection is required for activation. Users can download the activator from the release page and contribute to the program by forking the repository, making changes, and creating pull requests. The project is licensed under the Apache License 2.0.

Mahilo is a flexible framework for creating multi-agent systems that can interact with humans while sharing context internally. It allows developers to set up complex agent networks for various applications, from customer service to emergency response simulations. Agents can communicate with each other and with humans, making the system efficient by handling context from multiple agents and helping humans stay focused on specific problems. The system supports Realtime API for voice interactions, WebSocket-based communication, flexible communication patterns, session management, and easy agent definition.

Laragenie is an AI chatbot designed to understand and assist developers with their codebases. It runs on the command line from a Laravel app, helping developers onboard to new projects, understand codebases, and provide daily support. Laragenie accelerates workflow and collaboration by indexing files and directories, allowing users to ask questions and receive AI-generated responses. It supports OpenAI and Pinecone for processing and indexing data, making it a versatile tool for any repo in any language.

Lively Wallpaper is a tool that allows users to set animated desktop wallpapers, bringing their desktop to life. It supports various types of wallpapers including video/GIF, webpage, and application/games. Users can also use any wallpaper as a screensaver, control Lively with command line arguments, and leverage the Lively API for developers to create interactive wallpapers. The tool offers features such as minimal webpage renderer, hardware-accelerated video playback, and integration with Machine Learning inference for dynamic wallpapers. Lively is designed for Windows, is fully open-source and free, and supports Shadertoy.com URLs as wallpapers.

The WhatsApp AI Assistant repository offers a chatbot named Sydney that serves as an AI-powered personal assistant. It utilizes Language Model (LLM) technology to provide various features such as Google/Bing searching, Google Calendar integration, communication capabilities, group chat compatibility, voice message support, basic text reminders, image recognition, and more. Users can interact with Sydney through natural language queries and voice messages. The chatbot can transcribe voice messages using either the Whisper API or a local method. Additionally, Sydney can be used in group chats by mentioning her username or replying to her last message. The repository welcomes contributions in the form of issue reports, pull requests, and requests for new tools. The creators of the project, Veigamann and Luisotee, are open to job opportunities and can be contacted through their GitHub profiles.

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Ein Bot, der grundlegende technische Unterstützung und Fehlerbehebung für gängige Software und Hardware bietet.

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NovaGenesis specialist, answering questions about the project and code. Keep in mind that GPT is not perfect. More about the project at: https://github.com/antonioalberti/novagenesis

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TechLine employee providing concise, human-like, and knowledgeable tech support in German.

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An assistant replying to any question related to the Mac platform: macOS, computers and apps. Visit macexpert.io for human assistance.

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