Best AI tools for< Customer Experience Manager >

Zonka Feedback is a powerful Customer Feedback and Survey Platform that offers User Segmentation for precise targeting, AI capabilities for smarter surveys, and a wide range of features to measure and improve Customer Experience. It provides solutions for various industries and use cases, integrates with popular tools, and offers in-depth reporting and analytics. Zonka Feedback is known for its modern-looking surveys, ease of use, and extensive integrations, making it a versatile tool for collecting feedback from customers, users, visitors, patients, and employees.

Phygital+ is an AI-powered platform that helps businesses bridge the gap between the physical and digital worlds. With Phygital+, businesses can create immersive and interactive experiences for their customers, using a variety of AI-powered tools. These tools include computer vision, natural language processing, and machine learning. Phygital+ is easy to use and can be integrated with a variety of existing systems. It is also scalable, so businesses of all sizes can use it to improve their customer experience.

Netomi is an AI-powered conversational AI platform that revolutionizes customer experience by providing proactive and automated customer care across various channels. It offers industry-leading enterprise-ready AI solutions, including sanctioned generative AI, goal-driven AI, and federated knowledge access. Netomi enables businesses to quickly respond to customer needs, increase resolution rates, and reduce support costs. The platform integrates seamlessly with existing systems, providing real-time omnichannel intelligence and security-first architecture for data privacy and security.

PolyAI is an AI-powered conversational platform that offers lifelike, adaptable, engaging, and dynamic AI agents to transform customer experience. It helps businesses handle customer inquiries, resolve issues, and improve customer loyalty through voice AI technology. PolyAI enables effortless customer interactions, boosts revenue generation, and enhances operational excellence by providing actionable insights from real conversations. The platform is purpose-built for enterprise use, ensuring security, compliance, and seamless integration with existing tech stacks across various industries.

Dixa is a customer experience (CX) platform designed for consumer brands, offering a comprehensive solution that combines human and AI capabilities to streamline customer service operations. The platform includes features such as AI agents, automation tools, intelligent routing, analytics, and quality assurance functionalities. Dixa aims to empower agents to work smarter, boost revenue through personalized interactions, and deliver exceptional customer experiences. With a focus on customer loyalty and satisfaction, Dixa integrates with existing CRM systems and e-commerce platforms to enhance overall CX setup.

Nextiva is a Unified Customer Experience Management Platform that offers a wide range of AI-powered solutions to help businesses acquire, retain, and grow their customers. It provides personalized customer experiences across various channels, real-time customer insight, automation, workforce engagement management, and more. Nextiva aims to enhance customer interactions, reduce operational costs, and maximize technology investments through its innovative platform.

OvationCXM is a Customer Experience Management (CXM) platform that helps businesses manage customer journeys, ecosystems, and AI. It provides tools to orchestrate customer relationships from beginning to end, connecting partners and AI to deliver smooth, AI-powered customer journeys. The platform offers features like designing and managing customer journeys in real-time, guiding CX across multiple providers, and embedding intelligence and automation. OvationCXM is used across various industries like Financial Services, Tech & Telecom, Healthcare, and Retail to drive deposits, retention, revenue, and personalized shopper experiences at scale.

Gladly is an AI-powered Customer Service Platform that focuses on delivering exceptional customer experiences by centering on people rather than tickets. It offers a unified solution for customer communication across various channels, combining AI technology with human support to enhance efficiency, decrease costs, and drive revenue growth. Gladly stands out for its customer-centric approach, personalized self-service, and the ability to maintain a single lifelong conversation with customers. The platform is trusted by world-renowned brands and has proven success stories in improving customer interactions and agent productivity.

AnsweriQ is an AI-powered platform that revolutionizes customer service and support by offering self-service AI and agent AI solutions. It automates customer queries, reduces handle times, and improves customer satisfaction through intelligent automation and assistance. AnsweriQ helps businesses decrease case volume, lower costs, scale customer service, and boost agent productivity. By harnessing the power of AI and RPA, AnsweriQ transforms traditional customer service processes, making them more efficient and effective.

Zowie is an AI application that offers a comprehensive customer service solution by automating customer conversations, personalizing experiences, and enhancing customer satisfaction. It helps businesses handle inquiries, automate processes, and create exceptional customer experiences across various channels and languages. Zowie is engineered to increase revenue, reduce costs, build customer loyalty, and scale seamlessly, making it a valuable tool for brands looking to transform their customer service in the AI era.

Frequently.ai is an AI-powered tool designed to provide valuable insights and analytics based on customer feedback and reviews. It helps businesses analyze and understand customer sentiments, trends, and preferences to improve their products and services. The tool utilizes advanced natural language processing and machine learning algorithms to extract meaningful data from various sources, such as online reviews and social media comments. With its user-friendly interface and customizable features, Frequently.ai offers a comprehensive solution for businesses looking to enhance their customer experience and make data-driven decisions.

Vocode is an open-source voice AI platform that enables users to build, deploy, and scale hyperrealistic voice agents. It offers fully programmable voice bots that can be integrated into workflows without the need for human intervention. With multilingual capability, custom language models, and the ability to connect to knowledge bases, Vocode provides a comprehensive solution for automating actions like scheduling, payments, and more. The platform also offers analytics and monitoring features to track bot performance and customer interactions, making it a valuable tool for businesses looking to enhance customer support and engagement.

Talkdesk is an AI-powered cloud contact center platform that helps businesses deliver exceptional customer experiences, reduce costs, and improve operational efficiencies. It offers a range of AI-driven solutions for industries, self-service, omnichannel engagement, workforce management, employee collaboration, and customer experience analytics. With features like automating customer self-service, empowering agents, generating insights, and customizing workflows, Talkdesk aims to revolutionize customer service through the power of AI.

Stylitics is an AI-powered platform that offers Inspirational Commerce solutions to retailers, providing personalized product recommendations, outfitting, and bundling using advanced AI technology. The platform aims to inspire shoppers, enhance brand loyalty, and elevate the overall shopping experience through curated product bundles and personalized styling. Stylitics' AI technology goes beyond traditional retail approaches to create cohesive and engaging shopping experiences, driving increased sales and brand loyalty for retailers worldwide.

ReviewElf is an AI-powered customer review management platform designed to help businesses efficiently handle and respond to customer reviews. The platform offers features such as generating high-quality review responses with a single click, motivating teams with challenges and rewards, assigning reviews to team members, spotting trending complaints, setting targets for teams, and providing a mobile-friendly interface. ReviewElf aims to transform the way businesses manage reviews by leveraging AI technology to enhance brand reputation and customer satisfaction.

boost.ai is a Conversational AI Platform designed for enterprises to automate customer service using AI chat and voice bots. The platform is powered by Generative AI technology, enabling hyper-personalized customer connections and high-quality interactions across all customer touchpoints. boost.ai helps businesses manage high traffic, increase customer satisfaction, and reduce costs by delivering outstanding customer experiences.

Loris is a conversational intelligence platform designed for leading brands to unlock the hidden value of every customer conversation. It combines proven machine learning and generative AI to provide industry-leading conversation intelligence. Loris helps customer service teams be more efficient, improve customer experience, and drive revenue growth by transforming customer conversations into actionable insights. The platform offers features such as automated quality assurance, real-time agent co-pilot, and customer insights to enhance agent performance and increase customer satisfaction.

ASAPP is a generative AI tool designed for contact centers to enhance agent productivity, automate call summaries, and transcribe calls accurately. It offers conversational AI voice and chat agents, automation of business intelligence, and real-time AI assistance for knowledge base answers. ASAPP has been recognized as a leader in AI-led innovation and provides transformational results for customer experience.

Reflectfy is an AI-powered feedback tool that enables businesses to collect customer feedback, analyze sentiments, and generate actionable insights. It offers a comprehensive dashboard to visualize data, AI-powered sentiment analysis, customizable properties, and user management features. Reflectfy helps businesses make data-driven decisions to enhance customer experience and drive growth.

Directly is an AI-powered platform that offers on-demand and automated customer support solutions. The platform connects organizations with highly qualified experts who can handle customer inquiries efficiently. By leveraging AI and machine learning, Directly automates repetitive questions, improving business continuity and digital transformation. The platform follows a pay-for-performance compensation model and provides global support in multiple languages. Directly aims to enhance customer satisfaction, reduce contact center volume, and save costs for businesses.

Guides customer experience strategy to drive business growth.

Un aiuto nella costruzione della Customer Journey del tuo cliente

Analyzes and enhances customer's journey across all touchpoints.

Expert on customer loyalty strategies and relationship building, in a business tone.

Expert in automotive customer management advice.

Bilingual CX strategy expert using Futurelab Experience resources. These resources are futurelab.fi website, white papers, blog posts and books by Kari Korkiakoski

Expert on Voiceflow, the AI chat and automation platform

Specjalista od szkoleń z obsługi klienta

I respond to prompts as David Allison, human values expert, best-selling author, keynote speaker, and founder of the Valuegraphics Project.

Enhances customer satisfaction through strategic brand management.

Enhances cannabis delivery customer experience with data analysis and recommendations.

Facilitates customer satisfaction through effective feedback management.

Advising B2B founders on identifying customer burning needs

Free, beautiful, and AI-generated product surveys

Consulente esperto per e-commerce, ispirato dai leader del settore per l'innovazione e la crescita.

Survey Creator

Expert in retail industry discussions and consumer goods insights.

Will bucket users based on available characteristics.

I guide you in learning and applying Wardley Maps.

Helper for Wardley Map value chain analysis