Best AI tools for< manage customer knowledge >

ioni.ai is a customer support solution powered by ChatGPT-4. It offers a range of AI-powered features to help businesses automate and improve their customer support operations. These features include an AI assistant, AI chatbot, AI search, AI widget builder, and conversation analytics. ioni.ai is designed to be easy to use and can be integrated with a variety of data sources. It is also self-learning, so it can continuously improve its performance over time.

Automi is an AI-powered platform that helps businesses automate their customer service and support operations. It uses natural language processing (NLP) and machine learning (ML) to understand customer queries and provide relevant answers. Automi also offers a range of features to help businesses manage their customer interactions, including a knowledge base, ticketing system, and live chat.

Tidio is a customer service platform that offers a range of features to help businesses improve their customer interactions. These features include live chat, chatbots, email marketing, and knowledge base. Tidio is designed to be easy to use and affordable, making it a great option for businesses of all sizes.

Customerly is an AI-powered customer service solution that helps businesses automate support tasks, improve response times, and enhance customer satisfaction. It offers a range of features including AI chatbots, AI-powered response generation, global support, and a unified help desk. Customerly's AI capabilities enable it to learn from knowledge bases and canned responses, provide seamless assistance at any conversation stage, simplify complex tasks, and escalate to human agents when necessary.

Inbenta is a conversational AI platform that helps companies improve customer experience through intelligent automation. It offers a range of products and services, including chatbots, search, knowledge management, and case management. Inbenta's platform is used by over 1,000 companies across industries around the globe.

LiveChat is a customer service software application that provides businesses with tools to enhance customer support and sales across multiple communication channels. It offers features such as AI chatbots, helpdesk support, knowledge base, and widgets to automate and improve customer interactions. LiveChat aims to help businesses boost customer satisfaction, increase sales, and retain customers longer through efficient and personalized support.

Knowbo is a custom chatbot that can be created from any website or knowledge base. It is easy to set up and use, and it can be customized to match your brand. Knowbo can help you handle all customer requests, reduce the load on your support team, and improve your customer experience.

Kasisto is a conversational AI platform that provides financial institutions with the ability to create personalized, automated, and engaging digital experiences for their customers and employees. Kasisto's platform is infused with unmatched financial literacy and augments your workforce with remarkably competent digital bankers who facilitate accurate, human-like conversations and empower your teams with “in-the-moment” financial knowledge.

Help.center is a knowledge base solution powered by AI to help customers get instant answers. It offers features such as AI search, AI chatbot, multilingual support, and automatic learning. With Help.center, businesses can reduce support tickets, provide 24x7 support, and improve customer satisfaction.

RAG ChatBot is a service that allows users to easily train and share chatbots. It can transform PDFs, URLs, and text into smart chatbots that can be embedded anywhere with an iframe. RAG ChatBot is designed to make knowledge sharing easier and more efficient. It offers a variety of features to help users create and manage their chatbots, including easy knowledge training, continuous improvement, seamless integration with OpenAI Custom GPTs, secure API key integration, continuous optimization, and online privacy control.

Document360 is an AI-powered knowledge base software that helps businesses create, manage, and share documentation. It offers a range of features to make documentation easier and more efficient, including a user-friendly interface, advanced search capabilities, rich analytics, and AI-powered suggestions. Document360 can be used by businesses of all sizes to improve their customer service, product documentation, and internal knowledge sharing.

Pragma is an AI-powered knowledge assistant application that helps organizations access and manage their knowledge sources efficiently. It offers features such as AI training on user data, instant access to information within Slack, multi-platform actions, personalized privacy options, and refining knowledge repository with user feedback. Pragma empowers sales teams with CRM assistance, insights from competitor websites, and content generation from organizational wisdom. It also enables customer support automation through an AI chatbot. The application is designed to enhance productivity, streamline workflows, and improve customer interactions.

Mava is a customer support platform that uses AI to help businesses manage their support operations. It offers a range of features, including a shared inbox, a Discord bot, and a knowledge base. Mava is designed to help businesses scale their support operations and improve their customer satisfaction.

KocharTech is an AI-backed technology solutions provider that offers knowledge management, IoT, and BPM solutions for various industries. The company focuses on accelerating value delivery through innovation and technology for over 15 years. They provide virtual contact center services, help start-ups outsource CX initiatives, make warehouses future-ready, and support revenue growth during market volatility in the telecom sector. KocharTech leverages human intelligence and technology to build digital solutions that empower businesses to stay ahead of the competition. Their offerings include business process management, IoT software solutions, content & cataloging, e-surveillance, and more.

Yext is a leading digital presence platform that enables multi-location brands to deliver consistent, accurate, and engaging experiences to customers across various digital channels. With features like content organization for AI, social amplification, analytics, and more, Yext empowers brands to optimize their digital presence and enhance customer engagement. By leveraging AI technology, Yext helps businesses automate workflows, make data-driven marketing decisions, and deliver personalized interactions at scale. The platform offers a centralized solution for managing all digital marketing channels, integrating with existing solutions, and accelerating cross-channel insights.

Intercom is a customer engagement platform that helps businesses build better relationships with their customers through personalized messaging, automated support, and self-service help. Intercom's knowledge base software is a powerful tool that allows businesses to create and manage a comprehensive knowledge base that can help customers find answers to their questions quickly and easily. With Intercom's knowledge base software, businesses can reduce support volume, increase efficiency, and deliver personalized support at scale.

WeInstaReply is an AI-powered platform that integrates with Microsoft Teams to automate responses to incoming messages. Users can upload knowledge and business processes to ensure accurate and relevant replies. The AI system generates contextually appropriate responses by analyzing the uploaded data. It supports 57 languages and offers a free trial for users to experience its capabilities. WeInstaReply aims to streamline communication, enhance collaboration, and save time by providing intelligent, automated responses.

Chatbase is an AI tool that provides custom ChatGPT models tailored to your data. It allows users to create conversational AI models that are specific to their needs, enabling more engaging and personalized interactions with customers. With Chatbase, users can easily train, deploy, and manage chatbots for various applications such as customer support, virtual assistants, and more. The platform offers advanced natural language processing capabilities to understand and respond to user queries effectively.

Simpler Media Group creates B2B publications, communities, and events. Their brands include CMSWire, Reworked, and VKTR. CMSWire is the leading community of customer experience and customer service professionals. Reworked is the leading community of employee experience and digital workplace professionals. VKTR is a guide to AI at work. Simpler Media Group also offers research services, including an overview and examples. They also offer a consultation service. Simpler Media Group is committed to providing top-tier knowledge and networking that advances careers. They enrich market intelligence and provide access to pivotal knowledge at steps 2, 3, and 4 of the software purchase process.

BoldDesk by Syncfusion is an AI-powered customer service software designed to streamline support operations and enhance customer satisfaction. It offers a comprehensive suite of features including ticketing system, knowledge base, task management, AI capabilities, and mobile app. The application leverages generative AI and workflow automations to reduce support volume and increase efficiency. BoldDesk is suitable for startups, small businesses, and enterprises, providing customizable solutions for various support needs. With features like workflow automations, customer portal, satisfaction survey, and reports & analytics, BoldDesk aims to optimize help desk operations and improve customer service.

OpenKF (Open Knowledge Flow) is an online intelligent customer service system. It is an open-source customer service system based on OpenIM, supporting LLM (Local Knowledgebase) customer service and multi-channel customer service. It is easy to integrate with third-party systems, deploy, and perform secondary development. The system provides features like login page, config page, dashboard page, platform page, and session page. Users can quickly get started with OpenKF by following the installation and run instructions. The architecture follows MVC design with a standardized directory structure. The community encourages involvement through community meetings, contributions, and development. OpenKF is licensed under the Apache 2.0 license.

ChatGPT-On-CS is an intelligent chatbot tool based on large models, supporting various platforms like WeChat, Taobao, Bilibili, Douyin, Weibo, and more. It can handle text, voice, and image inputs, access external resources through plugins, and customize enterprise AI applications based on proprietary knowledge bases. Users can set custom replies, utilize ChatGPT interface for intelligent responses, send images and binary files, and create personalized chatbots using knowledge base files. The tool also features platform-specific plugin systems for accessing external resources and supports enterprise AI applications customization.

ChatBook provides a one-stop AI service, including basic AI dialogue, AI role agents, AI customer service, AI knowledge base, AI mind map generation, and AI PPTX generation. Users can define AI workflows freely to handle more complex business scenarios. The backend uses serverless functions with data stored in the ./data directory. The tool allows administrators to manage knowledge bases, configure keys, and review user registrations. Normal users can directly use AI models and knowledge bases after registration. The technology stack includes LLM models like Langchain, Pinecone, OpenAi, Gemini, Baidu Wenxin, Node Express for backend, and React, NextJS, MUI for frontend.

The W3C Cognitive AI Community Group focuses on advancing Cognitive AI through collaboration on defining use cases, open source implementations, and application areas. The group aims to demonstrate the potential of Cognitive AI in various domains such as customer services, healthcare, cybersecurity, online learning, autonomous vehicles, manufacturing, and web search. They work on formal specifications for chunk data and rules, plausible knowledge notation, and neural networks for human-like AI. The group positions Cognitive AI as a combination of symbolic and statistical approaches inspired by human thought processes. They address research challenges including mimicry, emotional intelligence, natural language processing, and common sense reasoning. The long-term goal is to develop cognitive agents that are knowledgeable, creative, collaborative, empathic, and multilingual, capable of continual learning and self-awareness.

Danswer is an open-source Gen-AI Chat and Unified Search tool that connects to your company's docs, apps, and people. It provides a Chat interface and plugs into any LLM of your choice. Danswer can be deployed anywhere and for any scale - on a laptop, on-premise, or to cloud. Since you own the deployment, your user data and chats are fully in your own control. Danswer is MIT licensed and designed to be modular and easily extensible. The system also comes fully ready for production usage with user authentication, role management (admin/basic users), chat persistence, and a UI for configuring Personas (AI Assistants) and their Prompts. Danswer also serves as a Unified Search across all common workplace tools such as Slack, Google Drive, Confluence, etc. By combining LLMs and team specific knowledge, Danswer becomes a subject matter expert for the team. Imagine ChatGPT if it had access to your team's unique knowledge! It enables questions such as "A customer wants feature X, is this already supported?" or "Where's the pull request for feature Y?"

Call Center AI is an AI-powered call center solution that leverages Azure and OpenAI GPT. It is a proof of concept demonstrating the integration of Azure Communication Services, Azure Cognitive Services, and Azure OpenAI to build an automated call center solution. The project showcases features like accessing claims on a public website, customer conversation history, language change during conversation, bot interaction via phone number, multiple voice tones, lexicon understanding, todo list creation, customizable prompts, content filtering, GPT-4 Turbo for customer requests, specific data schema for claims, documentation database access, SMS report sending, conversation resumption, and more. The system architecture includes components like RAG AI Search, SMS gateway, call gateway, moderation, Cosmos DB, event broker, GPT-4 Turbo, Redis cache, translation service, and more. The tool can be deployed remotely using GitHub Actions and locally with prerequisites like Azure environment setup, configuration file creation, and resource hosting. Advanced usage includes custom training data with AI Search, prompt customization, language customization, moderation level customization, claim data schema customization, OpenAI compatible model usage for the LLM, and Twilio integration for SMS.

AzureOpenAI-with-APIM is a repository that provides a one-button deploy solution for Azure API Management (APIM), Key Vault, and Log Analytics to work seamlessly with Azure OpenAI endpoints. It enables organizations to scale and manage their Azure OpenAI service efficiently by issuing subscription keys via APIM, delivering usage metrics, and implementing policies for access control and cost management. The repository offers detailed guidance on implementing APIM to enhance Azure OpenAI resiliency, scalability, performance, monitoring, and chargeback capabilities.

The Amazon Transcribe Live Call Analytics (LCA) with Agent Assist Sample Solution is designed to help contact centers assess and optimize caller experiences in real time. It leverages Amazon machine learning services like Amazon Transcribe, Amazon Comprehend, and Amazon SageMaker to transcribe and extract insights from contact center audio. The solution provides real-time supervisor and agent assist features, integrates with existing contact centers, and offers a scalable, cost-effective approach to improve customer interactions. The end-to-end architecture includes features like live call transcription, call summarization, AI-powered agent assistance, and real-time analytics. The solution is event-driven, ensuring low latency and seamless processing flow from ingested speech to live webpage updates.

Call Center AI is an AI-powered call center solution leveraging Azure and OpenAI GPT. It allows for AI agent-initiated phone calls or direct calls to the bot from a configured phone number. The bot is customizable for various industries like insurance, IT support, and customer service, with features such as accessing claim information, conversation history, language change, SMS sending, and more. The project is a proof of concept showcasing the integration of Azure Communication Services, Azure Cognitive Services, and Azure OpenAI for an automated call center solution.

This repository contains notebooks, code samples, sample apps, and other resources that demonstrate how to use, develop and manage generative AI workflows using Generative AI on Google Cloud, powered by Vertex AI. For more Vertex AI samples, please visit the Vertex AI samples Github repository.

COMFYUI LLM PARTY is a node library designed for LLM workflow development in ComfyUI, an extremely minimalist UI interface primarily used for AI drawing and SD model-based workflows. The project aims to provide a complete set of nodes for constructing LLM workflows, enabling users to easily integrate them into existing SD workflows. It features various functionalities such as API integration, local large model integration, RAG support, code interpreters, online queries, conditional statements, looping links for large models, persona mask attachment, and tool invocations for weather lookup, time lookup, knowledge base, code execution, web search, and single-page search. Users can rapidly develop web applications using API + Streamlit and utilize LLM as a tool node. Additionally, the project includes an omnipotent interpreter node that allows the large model to perform any task, with recommendations to use the 'show_text' node for display output.

Bytedesk is an AI-powered customer service and team instant messaging tool that offers features like enterprise instant messaging, online customer service, large model AI assistant, and local area network file transfer. It supports multi-level organizational structure, role management, permission management, chat record management, seating workbench, work order system, seat management, data dashboard, manual knowledge base, skill group management, real-time monitoring, announcements, sensitive words, CRM, report function, and integrated customer service workbench services. The tool is designed for team use with easy configuration throughout the company, and it allows file transfer across platforms using WiFi/hotspots without the need for internet connection.

AppFlowy.IO is an open-source alternative to Notion, providing users with control over their data and customizations. It aims to offer functionality, data security, and cross-platform native experience to individuals, as well as building blocks and collaboration infra services to enterprises and hackers. The tool is built with Flutter and Rust, supporting multiple platforms and emphasizing long-term maintainability. AppFlowy prioritizes data privacy, reliable native experience, and community-driven extensibility, aiming to democratize the creation of complex workplace management tools.

Tribe AI is a low code tool designed to rapidly build and coordinate multi-agent teams. It leverages the langgraph framework to customize and coordinate teams of agents, allowing tasks to be split among agents with different strengths for faster and better problem-solving. The tool supports persistent conversations, observability, tool calling, human-in-the-loop functionality, easy deployment with Docker, and multi-tenancy for managing multiple users and teams.

Chat with your data using OpenAI and AI Search. This solution accelerator uses an Azure OpenAI GPT model and an Azure AI Search index generated from your data, which is integrated into a web application to provide a natural language interface, including speech-to-text functionality, for search queries. Users can drag and drop files, point to storage, and take care of technical setup to transform documents. There is a web app that users can create in their own subscription with security and authentication.

DeepEval is a simple-to-use, open-source LLM evaluation framework specialized for unit testing LLM outputs. It incorporates various metrics such as G-Eval, hallucination, answer relevancy, RAGAS, etc., and runs locally on your machine for evaluation. It provides a wide range of ready-to-use evaluation metrics, allows for creating custom metrics, integrates with any CI/CD environment, and enables benchmarking LLMs on popular benchmarks. DeepEval is designed for evaluating RAG and fine-tuning applications, helping users optimize hyperparameters, prevent prompt drifting, and transition from OpenAI to hosting their own Llama2 with confidence.

The Keras-llm-robot Web UI project is an open-source tool designed for offline deployment and testing of various open-source models from the Hugging Face website. It allows users to combine multiple models through configuration to achieve functionalities like multimodal, RAG, Agent, and more. The project consists of three main interfaces: chat interface for language models, configuration interface for loading models, and tools & agent interface for auxiliary models. Users can interact with the language model through text, voice, and image inputs, and the tool supports features like model loading, quantization, fine-tuning, role-playing, code interpretation, speech recognition, image recognition, network search engine, and function calling.

AI assistant for self-service and knowledge management, incorporating insights from the 'Practices Guide' by Consortium for Service Innovation, under CC BY-NC 4.0 (https://bit.ly/3QUvgBm). No adaptations made.

This is a project IGI knowledge bot knows about Levels,Graps,QVM,Natives and more

Informative and family-focused insights on motherhood.

专业解答简道云文档相关查询的知识型助手。

SaaS knowledge base bot that prioritizes 100 expert sources (like SaaStr, BVP, OpenView, and Dave Kellogg)

Expert on Honeywell products, services, and industry knowledge.

A knowledgeable guide on Tata's businesses, history, and values.

An AI sidekick trained on your world █▓▓▒▒░░░░░░░░░░░░░░░░░░░░░▒▒▒▒▓▓█ Personalize GPT with context about your life, work, and other unique knowledge.

A Journey with a Friend: Ava is more than a guide; she's a companion who adds depth to your travels with her knowledge, and humor. Join Ava for a Souful Escape. Another Zen Experience by Dave Lalande

困っときにナレッジコミュニケーションのコアバリュー的な観点でアドヴァイスをくれる。とってもいいヤツさ！

Unleash the Knowledge of industry titans like Andrew Tate, Elon Musk, Ben Shapiro, and Jordan Peterson

Embark on a journey into 《Frankenstein; Or, The Modern Prometheus》. Ready for a deep dive into life's philosophies? Let's go!🎯

Your go-to Roblox aficionado!

ChatGPT به زبان فارسی

A fun celebrity guessing game with scoring and achievements

Guess a random characters in 21 yes or no questions!

MBTI 성격 유형에 맞는 와인추천 게임을 리딩하고 평가하는 게임 진행자

World-class barista with in-depth knowledge of coffee science and brewing techniques.

Expert in automotive customer management advice.

Enhances customer satisfaction through strategic brand management.