Best AI tools for< Automate Call Quality Assurance >

Univw is an AI-powered sales CRM designed for start-ups and small businesses. It offers custom dashboards, reports, and analytics, along with features like automated call quality assurance, external automations, agent coaching using AI, and intelligent summarization of notes. Univw aims to enhance business efficiency by providing powerful features that streamline sales processes, improve data access control, integrate cloud telephony, bring data from external sources, offer a flexible workflow engine, and enable data visualization for better decision-making.

MaestroQA is a comprehensive Call Center Quality Assurance Software that offers a range of products and features to enhance QA processes. It provides customizable report builders, scorecard builders, calibration workflows, coaching workflows, automated QA workflows, screen capture, accurate transcriptions, root cause analysis, performance dashboards, AI grading assist, analytics, and integrations with various platforms. The platform caters to industries like eCommerce, financial services, gambling, insurance, B2B software, social media, and media, offering solutions for QA managers, team leaders, and executives.

Cresta AI is a generative AI platform built for the contact center and trained on your data. It provides a suite of products that use AI to improve contact center performance, including Conversation Intelligence, Agent Assist, Knowledge Assist, and Virtual Agent. Cresta AI is used by leading companies in a variety of industries, including financial services, healthcare, and retail.

Level AI is a provider of artificial intelligence (AI)-powered solutions for call centers. Its products include GenAI-automated Quality Assurance, Contact Center and Business Analytics, GenAI-powered VoC Insights, AgentGPT Real-Time Agent Assist, Agent Coaching, Agent Screen Recording, and Artificial Intelligence Integrations. Level AI's solutions are designed to help businesses improve customer experience, increase efficiency, and reduce costs. The company's customers include some of the world's leading customer service organizations, such as Brex and ezCater.

Balto is a real-time guidance platform designed for contact centers, powered by AI technology. It offers features such as real-time coaching, QA copilot, notetaking automation, and integrations with various CCaaS systems. Balto aims to improve agent performance, enhance customer experience, ensure compliance, and drive sales growth through behavior change and perfect conversations on every call.

Convin is an omnichannel contact center platform powered by conversation intelligence. It offers a full-stack conversations QA platform for contact centers, AI learning management system for faster agent onboarding, real-time agent assist for improved conversions, automated agent coaching for personalized training, supervisor assist for tracking and assistance, and insights to collect 100% of customer intelligence. The platform also provides automated QA to audit and score customer conversations, analytics for quality management, and a mobile app for on-the-go access. Convin helps businesses in various industries like sales, support, compliance, collection, retention, healthtech, fintech, insurtech, edtech, real estate, hospitality & travel, and BPO to enhance customer interactions and drive revenue.

Loris is a conversational intelligence platform designed for leading brands to unlock the hidden value of every customer conversation. It combines proven machine learning and generative AI to provide industry-leading conversation intelligence. Loris helps customer service teams be more efficient, improve customer experience, and drive revenue growth by transforming customer conversations into actionable insights. The platform offers features such as automated quality assurance, real-time agent co-pilot, and customer insights to enhance agent performance and increase customer satisfaction.

Elixir is an AI tool designed for observability and testing of AI voice agents. It offers features such as automated testing, call review, monitoring, analytics, tracing, scoring, and reviewing. Elixir helps in simulating realistic test calls, analyzing conversations, identifying mistakes, and debugging issues with audio snippets and call transcripts. It provides detailed traces for complex abstractions, streamlines manual review processes, and allows for simulating thousands of calls for full test coverage. The tool is suitable for monitoring agent performance, detecting anomalies in real-time, and improving conversational systems through human-in-the-loop feedback.

Enthu.AI is a Conversation Intelligence Software designed for Contact Centers to boost agent performance, understand customer sentiment, and improve revenue. The AI-powered tool automates sales monitoring, compliance, and customer experience enhancement by capturing and analyzing customer voice across various communication channels. It provides insights for multiple teams, runs automated Quality Management programs, and coaches sales agents to improve their performance. Enthu.AI helps in driving consistency in revenue and predictability in outcomes for over 100 brands, making call quality monitoring and customer conversation data analysis more efficient and effective.

Nooks is an AI-powered parallel dialer and virtual salesfloor platform designed to automate manual call tasks, boost volume, connect rates, and conversion rates. It offers features like call analytics, AI training, and Nooks Numbers to improve data coverage and quality. The platform enables users to coach and collaborate on live calls, transcribe and analyze calls, and work on talk tracks with tough personas using AI training. Nooks also provides resources like a blog, customer stories, and events to help users supercharge their sales pipeline.

boost.ai is a Conversational AI Platform designed for enterprises to automate customer service using AI chat and voice bots. The platform is powered by Generative AI technology, enabling hyper-personalized customer connections and high-quality interactions across all customer touchpoints. boost.ai helps businesses manage high traffic, increase customer satisfaction, and reduce costs by delivering outstanding customer experiences.

Meera is a conversational text messaging platform designed for sales and marketing professionals to automate tedious tasks, engage leads effectively, and increase sales conversions. By leveraging AI technology, Meera helps businesses in various industries such as higher education, insurance, contact centers, financial services, and home services to streamline processes, nurture leads, and improve customer interactions. The platform offers features like lead qualification and nurturing, event management, live call transfers, appointment scheduling, and operations automation. Meera stands out by providing expert guidance, seamless integration with existing tech stacks, and a user-friendly interface. The application empowers users to send human-like text messages, schedule meetings, and boost connect rates, ultimately enhancing customer engagement and driving revenue growth.

Smith.ai is a customer engagement platform that combines the power of AI and human agents to provide 24/7 support for businesses. The platform offers a range of services, including virtual receptionists, outreach campaigns, and web chat. Smith.ai's AI technology is used to automate tasks such as lead screening, appointment booking, and call routing. This allows human agents to focus on providing personalized and efficient customer service.

My AI Front Desk is an AI-powered virtual receptionist software designed for small businesses to automate scheduling, answer customer inquiries, and handle phone calls 24/7. It offers features such as capturing calls and appointments, sending texts, scheduling appointments, and providing tailored responses based on the business's services. Users can easily build and customize their AI receptionist in minutes, benefiting from advanced analytics and integration options. The application aims to help businesses improve customer service, increase efficiency, and never miss a call again.

interface.ai is an AI platform that offers generative AI solutions and intelligent virtual assistant services tailored for banks and credit unions. The platform aims to optimize call center operations, automate processes, enhance customer and employee experience, and increase revenue for financial institutions. With a focus on conversational AI, voice-based biometrics, and caller-id authentication, interface.ai provides advanced solutions to improve operational efficiency and deliver personalized recommendations to prospects and customers. The platform is designed to handle call volumes, reduce wait times, and provide 24/7 member support, ultimately transforming call centers into revenue centers.

Dasha is a conversational AI-as-a-service platform that allows developers to embed realistic voice and text conversational capabilities into their apps or products. With a single integration, developers can create smart conversational apps for web, desktop, mobile, IoT, and call centers. Dasha's declarative programming language, DashaScript, makes it easy to design complex real-world conversations that pass a limited Turing test. Developers can use Dasha to automate call center conversations, recreate the Google Duplex demo, or create no-code GUIs for their users. Dasha's platform is flexible and can be integrated with any platform or programming language. It also offers a free tier for builders and testers.

Autocalls.ai is an AI-powered solution that automates business phone calls using artificial intelligence. It offers a seamless, fast, and efficient way to handle customer support calls. The platform allows users to create and manage phone call campaigns, access call history and analysis, view detailed reports, and integrate with existing CRM and ERP systems. Autocalls.ai ensures precise and efficient call management, reduces human errors, improves customer satisfaction, and provides 24/7 availability. With features like natural voices, multilingual support, and sentiment analysis, it enhances communication experiences for customers. The tool is scalable, adapts to various business needs, and offers benefits such as process efficiency, cost reduction, and quick response times.

ASAPP is a generative AI tool designed for contact centers to enhance agent productivity, automate call summaries, and transcribe calls accurately. It offers conversational AI voice and chat agents, automation of business intelligence, and real-time AI assistance for knowledge base answers. ASAPP has been recognized as a leader in AI-led innovation and provides transformational results for customer experience.

Sybill is an AI sales assistant application that provides accurate and automatic call summaries, AI follow-up emails, and deal summaries. It helps sales teams save time by automating CRM updates, generating personalized follow-up emails, and analyzing verbal and non-verbal cues during calls. Sybill empowers sales professionals with comprehensive meeting summaries, contextual outcomes, and insights to close more deals effectively. The application is designed to enhance sales productivity, improve customer relationships, and streamline sales processes.

Synthflow is an AI phone calling platform that offers AI receptionist and answering services. It allows users to build a no-code AI phone system with AI voice agents, automate routine calls, provide 24/7 customer support, and track performance insights. The platform integrates with various CRMs, offers real-time booking, multi-human transfer, post-call actions, and custom actions. Users can manage contacts, track conversation history, and connect with systems like HubSpot, GoHighLevel, and Zoho. Synthflow is known for its white-label solution, transparent billing, and easy integrations.

CodiumAI Cover Agent is a tool designed to help increase code coverage by automatically generating qualified tests to enhance existing test suites. It utilizes Generative AI to streamline development workflows and is part of a suite of utilities aimed at automating the creation of unit tests for software projects. The system includes components like Test Runner, Coverage Parser, Prompt Builder, and AI Caller to simplify and expedite the testing process, ensuring high-quality software development. Cover Agent can be run via a terminal and is planned to be integrated into popular CI platforms. The tool outputs debug files locally, such as generated_prompt.md, run.log, and test_results.html, providing detailed information on generated tests and their status. It supports multiple LLMs and allows users to specify the model to use for test generation.

Call Center AI is an AI-powered call center solution leveraging Azure and OpenAI GPT. It allows for AI agent-initiated phone calls or direct calls to the bot from a configured phone number. The bot is customizable for various industries like insurance, IT support, and customer service, with features such as accessing claim information, conversation history, language change, SMS sending, and more. The project is a proof of concept showcasing the integration of Azure Communication Services, Azure Cognitive Services, and Azure OpenAI for an automated call center solution.

Analyze the following text from a github repository (name and readme text at end) . Then, generate a JSON object with the following keys and provide the corresponding information for each key, in lowercase letters: 'description' (detailed description of the repo, must be less than 400 words，Ensure that no line breaks and quotation marks.),'for_jobs' (List 5 jobs suitable for this tool,in lowercase letters), 'ai_keywords' (keywords of the tool,user may use those keyword to find the tool,in lowercase letters), 'for_tasks' (list of 5 specific tasks user can use this tool to do,in lowercase letters), 'answer' (in english languages)

CodeSpin.AI is a set of open-source code generation tools that leverage large language models (LLMs) to automate coding tasks. With CodeSpin, you can generate code in various programming languages, including Python, JavaScript, Java, and C++, by providing natural language prompts. CodeSpin offers a range of features to enhance code generation, such as custom templates, inline prompting, and the ability to use ChatGPT as an alternative to API keys. Additionally, CodeSpin provides options for regenerating code, executing code in prompt files, and piping data into the LLM for processing. By utilizing CodeSpin, developers can save time and effort in coding tasks, improve code quality, and explore new possibilities in code generation.

Smartcat is a CLI interface that brings language models into the Unix ecosystem, allowing power users to leverage the capabilities of LLMs in their daily workflows. It features a minimalist design, seamless integration with terminal and editor workflows, and customizable prompts for specific tasks. Smartcat currently supports OpenAI, Mistral AI, and Anthropic APIs, providing access to a range of language models. With its ability to manipulate file and text streams, integrate with editors, and offer configurable settings, Smartcat empowers users to automate tasks, enhance code quality, and explore creative possibilities.

Auto_Jobs_Applier_AIHawk is an AI-powered job search assistant that revolutionizes the job search and application process. It automates application submissions, provides personalized recommendations, and enhances the chances of landing a dream job. The tool offers features like intelligent job search automation, rapid application submission, AI-powered personalization, volume management with quality, intelligent filtering, dynamic resume generation, and secure data handling. It aims to address the challenges of modern job hunting by saving time, increasing efficiency, and improving application quality.

Botright is a tool designed for browser automation that focuses on stealth and captcha solving. It uses a real Chromium-based browser for enhanced stealth and offers features like browser fingerprinting and AI-powered captcha solving. The tool is suitable for developers looking to automate browser tasks while maintaining anonymity and bypassing captchas. Botright is available in async mode and can be easily integrated with existing Playwright code. It provides solutions for various captchas such as hCaptcha, reCaptcha, and GeeTest, with high success rates. Additionally, Botright offers browser stealth techniques and supports different browser functionalities for seamless automation.

This repository contains custom recipes for H2O Driverless AI, which is an Automatic Machine Learning platform for the Enterprise. Custom recipes are Python code snippets that can be uploaded into Driverless AI at runtime to automate feature engineering, model building, visualization, and interpretability. Users can gain control over the optimization choices made by Driverless AI by providing their own custom recipes. The repository includes recipes for various tasks such as data manipulation, data preprocessing, feature selection, data augmentation, model building, scoring, and more. Best practices for creating and using recipes are also provided, including security considerations, performance tips, and safety measures.

Wingman AI allows you to use your voice to talk to various AI providers and LLMs, process your conversations, and ultimately trigger actions such as pressing buttons or reading answers. Our _Wingmen_ are like characters and your interface to this world, and you can easily control their behavior and characteristics, even if you're not a developer. AI is complex and it scares people. It's also **not just ChatGPT**. We want to make it as easy as possible for you to get started. That's what _Wingman AI_ is all about. It's a **framework** that allows you to build your own Wingmen and use them in your games and programs. The idea is simple, but the possibilities are endless. For example, you could: * **Role play** with an AI while playing for more immersion. Have air traffic control (ATC) in _Star Citizen_ or _Flight Simulator_. Talk to Shadowheart in Baldur's Gate 3 and have her respond in her own (cloned) voice. * Get live data such as trade information, build guides, or wiki content and have it read to you in-game by a _character_ and voice you control. * Execute keystrokes in games/applications and create complex macros. Trigger them in natural conversations with **no need for exact phrases.** The AI understands the context of your dialog and is quite _smart_ in recognizing your intent. Say _"It's raining! I can't see a thing!"_ and have it trigger a command you simply named _WipeVisors_. * Automate tasks on your computer * improve accessibility * ... and much more

BAML is a config file format for declaring LLM functions that you can then use in TypeScript or Python. With BAML you can Classify or Extract any structured data using Anthropic, OpenAI or local models (using Ollama) ## Resources  [Discord Community](https://discord.gg/boundaryml)  [Follow us on Twitter](https://twitter.com/boundaryml) * Discord Office Hours - Come ask us anything! We hold office hours most days (9am - 12pm PST). * Documentation - Learn BAML * Documentation - BAML Syntax Reference * Documentation - Prompt engineering tips * Boundary Studio - Observability and more #### Starter projects * BAML + NextJS 14 * BAML + FastAPI + Streaming ## Motivation Calling LLMs in your code is frustrating: * your code uses types everywhere: classes, enums, and arrays * but LLMs speak English, not types BAML makes calling LLMs easy by taking a type-first approach that lives fully in your codebase: 1. Define what your LLM output type is in a .baml file, with rich syntax to describe any field (even enum values) 2. Declare your prompt in the .baml config using those types 3. Add additional LLM config like retries or redundancy 4. Transpile the .baml files to a callable Python or TS function with a type-safe interface. (VSCode extension does this for you automatically). We were inspired by similar patterns for type safety: protobuf and OpenAPI for RPCs, Prisma and SQLAlchemy for databases. BAML guarantees type safety for LLMs and comes with tools to give you a great developer experience:  Jump to BAML code or how Flexible Parsing works without additional LLM calls. | BAML Tooling | Capabilities | | ----------------------------------------------------------------------------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | BAML Compiler install | Transpiles BAML code to a native Python / Typescript library (you only need it for development, never for releases) Works on Mac, Windows, Linux  | | VSCode Extension install | Syntax highlighting for BAML files Real-time prompt preview Testing UI | | Boundary Studio open (not open source) | Type-safe observability Labeling |

Screen-pipe is a Rust + WASM tool that allows users to turn their screen into actions using Large Language Models (LLMs). It enables users to record their screen 24/7, extract text from frames, and process text and images for tasks like analyzing sales conversations. The tool is still experimental and aims to simplify the process of recording screens, extracting text, and integrating with various APIs for tasks such as filling CRM data based on screen activities. The project is open-source and welcomes contributions to enhance its functionalities and usability.

LinkedIn_AIHawk is an automated tool designed to revolutionize the job search and application process on LinkedIn. It leverages automation and artificial intelligence to efficiently apply to relevant positions, personalize responses, manage application volume, filter listings, generate dynamic resumes, and handle sensitive information securely. The tool aims to save time, increase application relevance, and enhance job search effectiveness in today's competitive landscape.

Replexica is an i18n toolkit for React, to ship multi-language apps fast. It doesn't require extracting text into JSON files, and uses AI-powered API for content processing. It comes in two parts: 1. Replexica Compiler - an open-source compiler plugin for React; 2. Replexica API - an i18n API in the cloud that performs translations using LLMs. (Usage based, has a free tier.) Replexica supports several i18n formats: 1. JSON-free Replexica compiler format; 2. .md files for Markdown content; 3. Legacy JSON and YAML-based formats.

A massive list including a huge amount of products and services that are completely free! ⭐ Star on GitHub • 🤝 Contribute # Table of Contents * APIs, Data & ML * Artificial Intelligence * BaaS * Code Editors * Code Generation * DNS * Databases * Design & UI * Domains * Email * Font * For Students * Forms * Linux Distributions * Messaging & Streaming * PaaS * Payments & Billing * SSL

Awesome AI Tools is a curated list of popular tools and resources for artificial intelligence enthusiasts. It includes a wide range of tools such as machine learning libraries, deep learning frameworks, data visualization tools, and natural language processing resources. Whether you are a beginner or an experienced AI practitioner, this repository aims to provide you with a comprehensive collection of tools to enhance your AI projects and research. Explore the list to discover new tools, stay updated with the latest advancements in AI technology, and find the right resources to support your AI endeavors.

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Automatically evaluates uploaded lesson plans against educational standards. Upload text or a PDF.

I create Playwright test cases for specific URLs.