Best AI tools for< Automate Call Quality Assurance >

Univw is an AI-powered sales CRM designed for start-ups and small businesses. It offers custom dashboards, reports, and analytics, along with features like automated call quality assurance, external automations, agent coaching using AI, and intelligent summarization of notes. Univw aims to enhance business efficiency by providing powerful features that streamline sales processes, improve data access control, integrate cloud telephony, bring data from external sources, offer a flexible workflow engine, and enable data visualization for better decision-making.

MaestroQA is a comprehensive Call Center Quality Assurance Software that offers a range of products and features to enhance QA processes. It provides customizable report builders, scorecard builders, calibration workflows, coaching workflows, automated QA workflows, screen capture, accurate transcriptions, root cause analysis, performance dashboards, AI grading assist, analytics, and integrations with various platforms. The platform caters to industries like eCommerce, financial services, gambling, insurance, B2B software, social media, and media, offering solutions for QA managers, team leaders, and executives.

Cresta AI is a generative AI platform built for the contact center and trained on your data. It provides a suite of products that use AI to improve contact center performance, including Conversation Intelligence, Agent Assist, Knowledge Assist, and Virtual Agent. Cresta AI is used by leading companies in a variety of industries, including financial services, healthcare, and retail.

Level AI is a provider of artificial intelligence (AI)-powered solutions for call centers. Its products include GenAI-automated Quality Assurance, Contact Center and Business Analytics, GenAI-powered VoC Insights, AgentGPT Real-Time Agent Assist, Agent Coaching, Agent Screen Recording, and Artificial Intelligence Integrations. Level AI's solutions are designed to help businesses improve customer experience, increase efficiency, and reduce costs. The company's customers include some of the world's leading customer service organizations, such as Brex and ezCater.

Balto is a real-time guidance platform designed for contact centers, powered by AI technology. It offers features such as real-time coaching, QA copilot, notetaking automation, and integrations with various CCaaS systems. Balto aims to improve agent performance, enhance customer experience, ensure compliance, and drive sales growth through behavior change and perfect conversations on every call.

Convin is an omnichannel contact center platform powered by conversation intelligence. It offers a full-stack conversations QA platform for contact centers, AI learning management system for faster agent onboarding, real-time agent assist for improved conversions, automated agent coaching for personalized training, supervisor assist for tracking and assistance, and insights to collect 100% of customer intelligence. The platform also provides automated QA to audit and score customer conversations, analytics for quality management, and a mobile app for on-the-go access. Convin helps businesses in various industries like sales, support, compliance, collection, retention, healthtech, fintech, insurtech, edtech, real estate, hospitality & travel, and BPO to enhance customer interactions and drive revenue.

Loris is a conversational intelligence platform designed for leading brands to unlock the hidden value of every customer conversation. It combines proven machine learning and generative AI to provide industry-leading conversation intelligence. Loris helps customer service teams be more efficient, improve customer experience, and drive revenue growth by transforming customer conversations into actionable insights. The platform offers features such as automated quality assurance, real-time agent co-pilot, and customer insights to enhance agent performance and increase customer satisfaction.

Elixir is an AI tool designed for observability and testing of AI voice agents. It offers features such as automated testing, call review, monitoring, analytics, tracing, scoring, and reviewing. Elixir helps in simulating realistic test calls, analyzing conversations, identifying mistakes, and debugging issues with audio snippets and call transcripts. It provides detailed traces for complex abstractions, streamlines manual review processes, and allows for simulating thousands of calls for full test coverage. The tool is suitable for monitoring agent performance, detecting anomalies in real-time, and improving conversational systems through human-in-the-loop feedback.

Enthu.AI is a Conversation Intelligence Software designed for Contact Centers to boost agent performance, understand customer sentiment, and improve revenue. The AI-powered tool automates sales monitoring, compliance, and customer experience enhancement by capturing and analyzing customer voice across various communication channels. It provides insights for multiple teams, runs automated Quality Management programs, and coaches sales agents to improve their performance. Enthu.AI helps in driving consistency in revenue and predictability in outcomes for over 100 brands, making call quality monitoring and customer conversation data analysis more efficient and effective.

Nooks is an AI-powered parallel dialer and virtual salesfloor platform designed to automate manual call tasks, boost volume, connect rates, and conversion rates. It offers features like call analytics, AI training, and Nooks Numbers to improve data coverage and quality. The platform enables users to coach and collaborate on live calls, transcribe and analyze calls, and work on talk tracks with tough personas using AI training. Nooks also provides resources like a blog, customer stories, and events to help users supercharge their sales pipeline.

boost.ai is a Conversational AI Platform designed for enterprises to automate customer service using AI chat and voice bots. The platform is powered by Generative AI technology, enabling hyper-personalized customer connections and high-quality interactions across all customer touchpoints. boost.ai helps businesses manage high traffic, increase customer satisfaction, and reduce costs by delivering outstanding customer experiences.

CaseGen is an AI communication platform designed exclusively for personal injury law firms. It offers an AI-powered phone intake agent and text messaging service that handles client interactions 24/7, capturing leads and delivering seamless, professional service. The platform helps law firms manage new intake calls, handle client inquiries, block unwanted sales calls, and more, ensuring no lead is missed outside office hours. CaseGen aims to revolutionize how law firms retain new clients and engage with key parties involved in the legal process by providing cost-effective, consistent, and scalable solutions.

Meera is a conversational text messaging platform designed for sales and marketing professionals to automate tedious tasks, engage leads effectively, and increase sales conversions. By leveraging AI technology, Meera helps businesses in various industries such as higher education, insurance, contact centers, financial services, and home services to streamline processes, nurture leads, and improve customer interactions. The platform offers features like lead qualification and nurturing, event management, live call transfers, appointment scheduling, and operations automation. Meera stands out by providing expert guidance, seamless integration with existing tech stacks, and a user-friendly interface. The application empowers users to send human-like text messages, schedule meetings, and boost connect rates, ultimately enhancing customer engagement and driving revenue growth.

AI Caller is a robocaller application that leverages AI technology for automated outbound phone calls. It offers hyper-realistic, human-like voice calls to assist in various tasks such as lead qualification, customer feedback, data gathering, and more. The application is designed to scale efficiently, integrate with external systems, and provide actionable insights through call transcripts analysis. AI Caller is customizable for all industries and use cases, making it a versatile tool for businesses looking to streamline their calling processes.

Smith.ai is a customer engagement platform that combines the power of AI and human agents to provide 24/7 support for businesses. The platform offers a range of services, including virtual receptionists, outreach campaigns, and web chat. Smith.ai's AI technology is used to automate tasks such as lead screening, appointment booking, and call routing. This allows human agents to focus on providing personalized and efficient customer service.

interface.ai is an AI platform that offers generative AI solutions and intelligent virtual assistant services tailored for banks and credit unions. The platform aims to optimize call center operations, automate processes, enhance customer and employee experience, and increase revenue for financial institutions. With a focus on conversational AI, voice-based biometrics, and caller-id authentication, interface.ai provides advanced solutions to improve operational efficiency and deliver personalized recommendations to prospects and customers. The platform is designed to handle call volumes, reduce wait times, and provide 24/7 member support, ultimately transforming call centers into revenue centers.

Dasha is a conversational AI-as-a-service platform that allows developers to embed realistic voice and text conversational capabilities into their apps or products. With a single integration, developers can create smart conversational apps for web, desktop, mobile, IoT, and call centers. Dasha's declarative programming language, DashaScript, makes it easy to design complex real-world conversations that pass a limited Turing test. Developers can use Dasha to automate call center conversations, recreate the Google Duplex demo, or create no-code GUIs for their users. Dasha's platform is flexible and can be integrated with any platform or programming language. It also offers a free tier for builders and testers.

Autocalls.ai is an AI-powered solution that automates business phone calls using artificial intelligence. It offers a seamless, fast, and efficient way to handle customer support calls. The platform allows users to create and manage phone call campaigns, access call history and analysis, view detailed reports, and integrate with existing CRM and ERP systems. Autocalls.ai ensures precise and efficient call management, reduces human errors, improves customer satisfaction, and provides 24/7 availability. With features like natural voices, multilingual support, and sentiment analysis, it enhances communication experiences for customers. The tool is scalable, adapts to various business needs, and offers benefits such as process efficiency, cost reduction, and quick response times.

ASAPP is a generative AI tool designed for contact centers to enhance agent productivity, automate call summaries, and transcribe calls accurately. It offers conversational AI voice and chat agents, automation of business intelligence, and real-time AI assistance for knowledge base answers. ASAPP has been recognized as a leader in AI-led innovation and provides transformational results for customer experience.

Sybill is an AI sales assistant application that provides accurate and automatic call summaries, AI follow-up emails, and deal summaries. It helps sales teams save time by automating CRM updates, generating personalized follow-up emails, and analyzing verbal and non-verbal cues during calls. Sybill empowers sales professionals with comprehensive meeting summaries, contextual outcomes, and insights to close more deals effectively. The application is designed to enhance sales productivity, improve customer relationships, and streamline sales processes.

Step-by-step Power Automate guide with efficiency tips.

Learn at your own pace and empower your organization with self-service automation.

Streamline Your Code, Automate with Ease - Expert Guidance at Every Step!

Automate Vinted product ads

I automate GPT creation, saving + 99% time and securing data, preventing someone steal your idea.

Expert in Alteryx, Power BI, Power Automate, Python, MySQL, Salesforce, & Tableau

Your AI bridge to the Internet of Things! Easily connect, control, and automate your smart devices with voice or text commands. 🏠💎

Trained on learn.microsoft.com content including Azure Functions, Logic Apps, DAX, Dynamics365, Microsoft 365, Compliance, ODATA, Power Agents, Apps, Automate, BI, Pages, Query, Power Platform Administration, Developer, Guidance

Auto-analyzes business documents, then offers further actions.

Advises on automating HR processes with GPTs, focusing on practicality and industry trends.

This GPT automatically fills YC application for you based on website or Pitch Deck

Automates DCF Analysis with internet-sourced data and summary table.

I'm a software engineer specializing in AutoHotkey scripting for Windows.

Automates URL submissions via an API post OAuth.

Improves efficiency and productivity through automation solutions.

Improves efficiency and productivity through automation solutions.

Performs a task

いろんな契約書をつくります

Automatically evaluates uploaded lesson plans against educational standards. Upload text or a PDF.

I create Playwright test cases for specific URLs.