Best AI tools for< Call Center Analyst >

Pitch Patterns is an AI-powered Quality Control platform designed for teams analyzing sales and customer service calls to enhance close rates and CSAT scores. The platform offers innovative features such as Social Skill Markers, Conversation Analysis, and AI Tracking to provide valuable insights and improve agent performance. With integration capabilities with popular CRM systems like Salesforce and Pipedrive, Pitch Patterns aims to revolutionize call center excellence through AI analytics.

interface.ai is an AI platform that offers generative AI solutions and intelligent virtual assistant services tailored for banks and credit unions. The platform aims to optimize call center operations, automate processes, enhance customer and employee experience, and increase revenue for financial institutions. With a focus on conversational AI, voice-based biometrics, and caller-id authentication, interface.ai provides advanced solutions to improve operational efficiency and deliver personalized recommendations to prospects and customers. The platform is designed to handle call volumes, reduce wait times, and provide 24/7 member support, ultimately transforming call centers into revenue centers.

NICE CXone is a leading customer experience (CX) AI platform that helps organizations deliver exceptional customer experiences. With its unified interaction-centric platform, rich CX capabilities, and AI purpose-built for CX, NICE CXone empowers businesses to optimize and scale their CX operations, boost efficiency, and strengthen brand value.

Balto is a real-time guidance platform designed for contact centers, powered by AI technology. It offers features such as real-time coaching, QA copilot, notetaking automation, and integrations with various CCaaS systems. Balto aims to improve agent performance, enhance customer experience, ensure compliance, and drive sales growth through behavior change and perfect conversations on every call.

Level AI is a provider of artificial intelligence (AI)-powered solutions for call centers. Its products include GenAI-automated Quality Assurance, Contact Center and Business Analytics, GenAI-powered VoC Insights, AgentGPT Real-Time Agent Assist, Agent Coaching, Agent Screen Recording, and Artificial Intelligence Integrations. Level AI's solutions are designed to help businesses improve customer experience, increase efficiency, and reduce costs. The company's customers include some of the world's leading customer service organizations, such as Brex and ezCater.

Qualint is an AI-driven platform revolutionizing call center quality assurance. It empowers call centers with superior analytics, comprehensive call analysis, and streamlined operations. The platform provides real-time insights, tailored quality standards, and enhances collaboration to ensure every customer interaction is understood. Qualint offers core features such as real-time call uploads & analysis, efficiency improvement, information accessibility, and team communication. With different pricing plans, Qualint caters to call centers of all sizes, from small to large, helping them optimize agent performance, navigate regulatory challenges, and elevate customer service.

MaestroQA is a comprehensive Call Center Quality Assurance Software that offers a range of products and features to enhance QA processes. It provides customizable report builders, scorecard builders, calibration workflows, coaching workflows, automated QA workflows, screen capture, accurate transcriptions, root cause analysis, performance dashboards, AI grading assist, analytics, and integrations with various platforms. The platform caters to industries like eCommerce, financial services, gambling, insurance, B2B software, social media, and media, offering solutions for QA managers, team leaders, and executives.

Enthu.AI is a Conversation Intelligence Software designed for Contact Centers to boost agent performance, understand customer sentiment, and improve revenue. The AI-powered tool automates sales monitoring, compliance, and customer experience enhancement by capturing and analyzing customer voice across various communication channels. It provides insights for multiple teams, runs automated Quality Management programs, and coaches sales agents to improve their performance. Enthu.AI helps in driving consistency in revenue and predictability in outcomes for over 100 brands, making call quality monitoring and customer conversation data analysis more efficient and effective.

SQM Group's mySQM™ QA software is a comprehensive solution for call centers to monitor, motivate, and manage agents, ultimately improving customer experience (CX) and reducing QA costs by 50%. It combines three data sources: post-call surveys, call handling data, and call compliance feedback, providing holistic CX insights. The software offers personalized agent self-coaching suggestions, real-time recognition for great CX delivery, and benchmarks, ranks, awards, and certifies Csat, FCR, and QA performance.

Ace Peak is an AI-powered cloud communication solution provider that offers advanced virtual phone numbers and innovative services to empower businesses with cutting-edge communication tools for success in the digital age. With a vast network of carriers and automation tools, Ace Peak aims to deliver exceptional customer experiences and optimize call center operations through real-time analytics and customer service automation. Trusted by over 1000 partners, Ace Peak is a reliable partner for businesses looking to expand globally and enhance their communication strategies.

Salient is an AI-powered platform that helps automotive lenders automate customer interactions and improve the customer experience. It offers a range of features including automated welcome and verification calls, inbound call automation, early delinquency calls, and payment processing. Salient is SOC 2 compliant and PCI L1 certified, ensuring the security and privacy of customer data.

TalkForce AI is an AI-powered customer care solution that revolutionizes customer service and operational efficiency. It offers 24/7 support, automated tasks, and personalized experiences to enhance customer satisfaction. The application integrates seamlessly with existing systems, providing tailored responses and efficient solutions for businesses across various industries.

Invoca is a Conversation Intelligence AI Leader that offers a Revenue Execution Platform to help marketing, sales, and contact centers drive more revenue. The platform provides solutions for call tracking, artificial intelligence, and interaction management. It integrates with Google, social advertising platforms, and offers APIs & webhooks. Invoca caters to various industries such as automotive, financial services, healthcare, insurance, retail, telecom, and travel & hospitality. The platform helps optimize ad spend, boost campaign performance, prioritize high-value callers, improve agent performance, and streamline data activation.

Loris is a conversational intelligence platform designed for leading brands to unlock the hidden value of every customer conversation. It combines proven machine learning and generative AI to provide industry-leading conversation intelligence. Loris helps customer service teams be more efficient, improve customer experience, and drive revenue growth by transforming customer conversations into actionable insights. The platform offers features such as automated quality assurance, real-time agent co-pilot, and customer insights to enhance agent performance and increase customer satisfaction.

Hyro is a conversational AI platform designed for enterprise use, specifically in the healthcare industry. It offers a full-stack conversational AI omnichannel solution that includes AI assistants for repetitive tasks, call center automation, conversational intelligence, and responsible AI deployment. Hyro's platform integrates with popular tools like Epic EMR, Salesforce, and Cisco to streamline workflows and improve patient engagement. The platform is known for its adaptive communications capabilities, instant FAQ resolution, and IT help desk support. With a focus on responsible AI, Hyro aims to optimize decision-making and enhance patient support while reducing operational costs and improving efficiency.

Vee is an intelligent conversational AI tool that serves as a virtual consultant for businesses. It has the capability to handle outgoing calls, client support processes, and various business tasks with efficiency and brilliance. Vee's technology combines artificial intelligence with real-world conversational experience to deliver effective results. The tool is designed to streamline business processes and enhance customer interactions through intelligent automation.

My AskAI is an AI-powered customer support tool designed to assist businesses in managing customer inquiries efficiently. The tool utilizes advanced natural language processing and machine learning algorithms to understand and respond to customer queries in real-time. With My AskAI, businesses can automate responses, provide personalized support, and improve overall customer satisfaction. The tool is user-friendly and customizable, making it suitable for businesses of all sizes.

iCXeed is an AI-powered platform that offers a wide range of services to enhance customer experience and business operations. From artificial intelligence automation and analytics to digital marketing automation, AI design and operations, data analytics, and software development, iCXeed provides innovative solutions tailored to every business context. The platform also focuses on cognitive experts, eLearning curriculum design, proactive website chat, graphics, video, and animation services, contact and call center support, social media engagement, and talent as a service. With a strong emphasis on innovation and value delivery, iCXeed aims to revolutionize business processes and customer service through the integration of AI technologies and expert talent.

Cresta AI is a generative AI platform built for the contact center and trained on your data. It provides a suite of products that use AI to improve contact center performance, including Conversation Intelligence, Agent Assist, Knowledge Assist, and Virtual Agent. Cresta AI is used by leading companies in a variety of industries, including financial services, healthcare, and retail.

Convin is an omnichannel contact center platform powered by conversation intelligence. It offers a full-stack conversations QA platform for contact centers, AI learning management system for faster agent onboarding, real-time agent assist for improved conversions, automated agent coaching for personalized training, supervisor assist for tracking and assistance, and insights to collect 100% of customer intelligence. The platform also provides automated QA to audit and score customer conversations, analytics for quality management, and a mobile app for on-the-go access. Convin helps businesses in various industries like sales, support, compliance, collection, retention, healthtech, fintech, insurtech, edtech, real estate, hospitality & travel, and BPO to enhance customer interactions and drive revenue.

A knowledgeable guide on customer service best practices and terminology.

I simulate tough Customer Support scenarios for Agent Training.

Cantonese TTS assistant for seniors.

Ignora linguagem ofensiva, focando em atendimento qualitativo.

A conversational coach for non-native English speakers.

I'm your English speaking practice buddy!

Voice-centric English role-play tool for speaking practice and offering personalized feedback!

A British English tutor enhancing spoken skills.

Friendly bot for efficient TOEFL speaking practice, offering direct questions and detailed feedback.

Helps with English speaking practice through scenarios.

Elaya 2 - cold-calling

Actor of 'Blackadder' characters with script knowledge.

Assist the use of function calls

Asistente experto en derecho laboral mexicano, ofrece asesoría legal en español.

Expert on Better Call Saul, discusses episodes, characters, and trivia.

Tell me your company and customer and I'll prepare your first call with them!

Analyzes participants from page 1 of Zoom .pdfs

CoD gaming scene specialist for Call of Duty

Je réponds à toutes vos questions sur le jeu Call of Dungeons.

Call me Data- I draw historical parallels to your queries // An education tool // "Nothing new under the sun"