Best AI tools for< Call Center Analyst >

Pitch Patterns is an AI-powered Quality Control platform designed for teams analyzing sales and customer service calls to enhance close rates and CSAT scores. The platform offers innovative features such as Social Skill Markers, Conversation Analysis, and AI Tracking to provide valuable insights and improve agent performance. With integration capabilities with popular CRM systems like Salesforce and Pipedrive, Pitch Patterns aims to revolutionize call center excellence through AI analytics.

interface.ai is an AI platform that offers generative AI solutions and intelligent virtual assistant services tailored for banks and credit unions. The platform aims to optimize call center operations, automate processes, enhance customer and employee experience, and increase revenue for financial institutions. With a focus on conversational AI, voice-based biometrics, and caller-id authentication, interface.ai provides advanced solutions to improve operational efficiency and deliver personalized recommendations to prospects and customers. The platform is designed to handle call volumes, reduce wait times, and provide 24/7 member support, ultimately transforming call centers into revenue centers.

NICE CXone is a leading customer experience (CX) AI platform that helps organizations deliver exceptional customer experiences. With its unified interaction-centric platform, rich CX capabilities, and AI purpose-built for CX, NICE CXone empowers businesses to optimize and scale their CX operations, boost efficiency, and strengthen brand value.

Balto is a real-time guidance platform designed for contact centers, powered by AI technology. It offers features such as real-time coaching, QA copilot, notetaking automation, and integrations with various CCaaS systems. Balto aims to improve agent performance, enhance customer experience, ensure compliance, and drive sales growth through behavior change and perfect conversations on every call.

Level AI is a provider of artificial intelligence (AI)-powered solutions for call centers. Its products include GenAI-automated Quality Assurance, Contact Center and Business Analytics, GenAI-powered VoC Insights, AgentGPT Real-Time Agent Assist, Agent Coaching, Agent Screen Recording, and Artificial Intelligence Integrations. Level AI's solutions are designed to help businesses improve customer experience, increase efficiency, and reduce costs. The company's customers include some of the world's leading customer service organizations, such as Brex and ezCater.

Qualint is an AI-driven platform revolutionizing call center quality assurance. It empowers call centers with superior analytics, comprehensive call analysis, and streamlined operations. The platform provides real-time insights, tailored quality standards, and enhances collaboration to ensure every customer interaction is understood. Qualint offers core features such as real-time call uploads & analysis, efficiency improvement, information accessibility, and team communication. With different pricing plans, Qualint caters to call centers of all sizes, from small to large, helping them optimize agent performance, navigate regulatory challenges, and elevate customer service.

MaestroQA is a comprehensive Call Center Quality Assurance Software that offers a range of products and features to enhance QA processes. It provides customizable report builders, scorecard builders, calibration workflows, coaching workflows, automated QA workflows, screen capture, accurate transcriptions, root cause analysis, performance dashboards, AI grading assist, analytics, and integrations with various platforms. The platform caters to industries like eCommerce, financial services, gambling, insurance, B2B software, social media, and media, offering solutions for QA managers, team leaders, and executives.

Enthu.AI is a Conversation Intelligence Software designed for Contact Centers to boost agent performance, understand customer sentiment, and improve revenue. The AI-powered tool automates sales monitoring, compliance, and customer experience enhancement by capturing and analyzing customer voice across various communication channels. It provides insights for multiple teams, runs automated Quality Management programs, and coaches sales agents to improve their performance. Enthu.AI helps in driving consistency in revenue and predictability in outcomes for over 100 brands, making call quality monitoring and customer conversation data analysis more efficient and effective.

SQM Group's mySQM™ QA software is a comprehensive solution for call centers to monitor, motivate, and manage agents, ultimately improving customer experience (CX) and reducing QA costs by 50%. It combines three data sources: post-call surveys, call handling data, and call compliance feedback, providing holistic CX insights. The software offers personalized agent self-coaching suggestions, real-time recognition for great CX delivery, and benchmarks, ranks, awards, and certifies Csat, FCR, and QA performance.

Ace Peak is an AI-powered cloud communication solution provider that offers advanced virtual phone numbers and innovative services to empower businesses with cutting-edge communication tools for success in the digital age. With a vast network of carriers and automation tools, Ace Peak aims to deliver exceptional customer experiences and optimize call center operations through real-time analytics and customer service automation. Trusted by over 1000 partners, Ace Peak is a reliable partner for businesses looking to expand globally and enhance their communication strategies.

Salient is an AI-powered platform that helps automotive lenders automate customer interactions and improve the customer experience. It offers a range of features including automated welcome and verification calls, inbound call automation, early delinquency calls, and payment processing. Salient is SOC 2 compliant and PCI L1 certified, ensuring the security and privacy of customer data.

TalkForce AI is an AI-powered customer care solution that revolutionizes customer service and operational efficiency. It offers 24/7 support, automated tasks, and personalized experiences to enhance customer satisfaction. The application integrates seamlessly with existing systems, providing tailored responses and efficient solutions for businesses across various industries.

Invoca is a Conversation Intelligence AI Leader that offers a Revenue Execution Platform to help marketing, sales, and contact centers drive more revenue. The platform provides solutions for call tracking, artificial intelligence, and interaction management. It integrates with Google, social advertising platforms, and offers APIs & webhooks. Invoca caters to various industries such as automotive, financial services, healthcare, insurance, retail, telecom, and travel & hospitality. The platform helps optimize ad spend, boost campaign performance, prioritize high-value callers, improve agent performance, and streamline data activation.

Loris is a conversational intelligence platform designed for leading brands to unlock the hidden value of every customer conversation. It combines proven machine learning and generative AI to provide industry-leading conversation intelligence. Loris helps customer service teams be more efficient, improve customer experience, and drive revenue growth by transforming customer conversations into actionable insights. The platform offers features such as automated quality assurance, real-time agent co-pilot, and customer insights to enhance agent performance and increase customer satisfaction.

Hyro is a conversational AI platform designed for enterprise use, specifically in the healthcare industry. It offers a full-stack conversational AI omnichannel solution that includes AI assistants for repetitive tasks, call center automation, conversational intelligence, and responsible AI deployment. Hyro's platform integrates with popular tools like Epic EMR, Salesforce, and Cisco to streamline workflows and improve patient engagement. The platform is known for its adaptive communications capabilities, instant FAQ resolution, and IT help desk support. With a focus on responsible AI, Hyro aims to optimize decision-making and enhance patient support while reducing operational costs and improving efficiency.

My AskAI is an AI-powered customer support tool designed to assist businesses in managing customer inquiries efficiently. The tool utilizes advanced natural language processing and machine learning algorithms to understand and respond to customer queries in real-time. With My AskAI, businesses can automate responses, provide personalized support, and improve overall customer satisfaction. The tool is user-friendly and customizable, making it suitable for businesses of all sizes.

Shimoku is an AI application that offers a catalog of AI modules for acquisition, conversion, loyalty, and retention, covering the entire customer lifecycle for marketers and sales teams. It provides AI-driven solutions for ads acquisition, call center operations, lead conversion, client loyalty, and retention. Shimoku uses a multi-layer AI approach combining Machine Learning, Explainability AI, and Generative AI to predict opportunities, explain key factors, and personalize proposals. The application caters to various industries such as auto, ecommerce, insurance, retail, SaaS, and more, helping businesses improve performance and growth.

iCXeed is an AI-powered platform that offers a wide range of services to enhance customer experience and business operations. From artificial intelligence automation and analytics to digital marketing automation, AI design and operations, data analytics, and software development, iCXeed provides innovative solutions tailored to every business context. The platform also focuses on cognitive experts, eLearning curriculum design, proactive website chat, graphics, video, and animation services, contact and call center support, social media engagement, and talent as a service. With a strong emphasis on innovation and value delivery, iCXeed aims to revolutionize business processes and customer service through the integration of AI technologies and expert talent.

Cresta AI is a generative AI platform built for the contact center and trained on your data. It provides a suite of products that use AI to improve contact center performance, including Conversation Intelligence, Agent Assist, Knowledge Assist, and Virtual Agent. Cresta AI is used by leading companies in a variety of industries, including financial services, healthcare, and retail.

Convin is an omnichannel contact center platform powered by conversation intelligence. It offers a full-stack conversations QA platform for contact centers, AI learning management system for faster agent onboarding, real-time agent assist for improved conversions, automated agent coaching for personalized training, supervisor assist for tracking and assistance, and insights to collect 100% of customer intelligence. The platform also provides automated QA to audit and score customer conversations, analytics for quality management, and a mobile app for on-the-go access. Convin helps businesses in various industries like sales, support, compliance, collection, retention, healthtech, fintech, insurtech, edtech, real estate, hospitality & travel, and BPO to enhance customer interactions and drive revenue.

Callytics is an advanced call analytics solution that leverages speech recognition and large language models (LLMs) technologies to analyze phone conversations from customer service and call centers. By processing both the audio and text of each call, it provides insights such as sentiment analysis, topic detection, conflict detection, profanity word detection, and summary. These cutting-edge techniques help businesses optimize customer interactions, identify areas for improvement, and enhance overall service quality. When an audio file is placed in the .data/input directory, the entire pipeline automatically starts running, and the resulting data is inserted into the database. This is only a v1.1.0 version; many new features will be added, models will be fine-tuned or trained from scratch, and various optimization efforts will be applied.

This repository focuses on utilizing generative AI to bridge the gap between natural language questions and SQL queries, aiming to improve data consumption in enterprise data warehouses. It addresses challenges in SQL query generation, such as foreign key relationships and table joins, and highlights the importance of accuracy metrics like Execution Accuracy (EX) and Exact Set Match Accuracy (EM). The workshop content covers advanced prompt engineering, Retrieval Augmented Generation (RAG), fine-tuning models, and security measures against prompt and SQL injections.

This solution accelerator is built on Azure Cognitive Search Service and Azure OpenAI Service to synthesize post-contact center transcripts for intelligent contact center scenarios. It converts raw transcripts into customer call summaries to extract insights around product and service performance. Key features include conversation summarization, key phrase extraction, speech-to-text transcription, sensitive information extraction, sentiment analysis, and opinion mining. The tool enables data professionals to quickly analyze call logs for improvement in contact center operations.

The NVIDIA AI Blueprint for Vulnerability Analysis for Container Security showcases accelerated analysis on common vulnerabilities and exposures (CVE) at an enterprise scale, reducing mitigation time from days to seconds. It enables security analysts to determine software package vulnerabilities using large language models (LLMs) and retrieval-augmented generation (RAG). The blueprint is designed for security analysts, IT engineers, and AI practitioners in cybersecurity. It requires NVAIE developer license and API keys for vulnerability databases, search engines, and LLM model services. Hardware requirements include L40 GPU for pipeline operation and optional LLM NIM and Embedding NIM. The workflow involves LLM pipeline for CVE impact analysis, utilizing LLM planner, agent, and summarization nodes. The blueprint uses NVIDIA NIM microservices and Morpheus Cybersecurity AI SDK for vulnerability analysis.

`npcsh` is a python-based command-line tool designed to integrate Large Language Models (LLMs) and Agents into one's daily workflow by making them available and easily configurable through the command line shell. It leverages the power of LLMs to understand natural language commands and questions, execute tasks, answer queries, and provide relevant information from local files and the web. Users can also build their own tools and call them like macros from the shell. `npcsh` allows users to take advantage of agents (i.e. NPCs) through a managed system, tailoring NPCs to specific tasks and workflows. The tool is extensible with Python, providing useful functions for interacting with LLMs, including explicit coverage for popular providers like ollama, anthropic, openai, gemini, deepseek, and openai-like providers. Users can set up a flask server to expose their NPC team for use as a backend service, run SQL models defined in their project, execute assembly lines, and verify the integrity of their NPC team's interrelations. Users can execute bash commands directly, use favorite command-line tools like VIM, Emacs, ipython, sqlite3, git, pipe the output of these commands to LLMs, or pass LLM results to bash commands.

Merlinn is an open-source AI-powered on-call engineer that automatically jumps into incidents & alerts, providing useful insights and RCA in real time. It integrates with popular observability tools, lives inside Slack, offers an intuitive UX, and prioritizes security. Users can self-host Merlinn, use it for free, and benefit from automatic RCA, Slack integration, integrations with various tools, intuitive UX, and security features.

AIRAVAT is a multifunctional Android Remote Access Tool (RAT) with a GUI-based Web Panel that does not require port forwarding. It allows users to access various features on the victim's device, such as reading files, downloading media, retrieving system information, managing applications, SMS, call logs, contacts, notifications, keylogging, admin permissions, phishing, audio recording, music playback, device control (vibration, torch light, wallpaper), executing shell commands, clipboard text retrieval, URL launching, and background operation. The tool requires a Firebase account and tools like ApkEasy Tool or ApkTool M for building. Users can set up Firebase, host the web panel, modify Instagram.apk for RAT functionality, and connect the victim's device to the web panel. The tool is intended for educational purposes only, and users are solely responsible for its use.

Tiger is a community-driven project developing a reusable and integrated tool ecosystem for LLM Agent Revolution. It utilizes Upsonic for isolated tool storage, profiling, and automatic document generation. With Tiger, you can create a customized environment for your agents or leverage the robust and publicly maintained Tiger curated by the community itself.

AnyParser provides an API to accurately extract unstructured data (e.g., PDFs, images, charts) into a structured format. Users can set up their API key, run synchronous and asynchronous extractions, and perform batch extraction. The tool is useful for extracting text, numbers, and symbols from various sources like PDFs and images. It offers flexibility in processing data and provides immediate results for synchronous extraction while allowing users to fetch results later for asynchronous and batch extraction. AnyParser is designed to simplify data extraction tasks and enhance data processing efficiency.

Naas (Notebooks as a service) is an open source platform that enables users to create powerful data engines combining automation, analytics, and AI from Jupyter notebooks. It offers features like templates for automated data jobs and reports, drivers for data connectivity, and production-ready environment with scheduling and notifications. Naas aims to provide an alternative to Google Colab with enhanced low-code layers.

This competition is organized by Javier Rando and Florian Tramèr from the ETH AI Center and SPY Lab at ETH Zurich. The goal of the competition is to create a method that can detect universal backdoors in aligned language models. A universal backdoor is a secret suffix that, when appended to any prompt, enables the model to answer harmful instructions. The competition provides a set of poisoned generation models, a reward model that measures how safe a completion is, and a dataset with prompts to run experiments. Participants are encouraged to use novel methods for red-teaming, automated approaches with low human oversight, and interpretability tools to find the trojans. The best submissions will be offered the chance to present their work at an event during the SaTML 2024 conference and may be invited to co-author a publication summarizing the competition results.

imodelsX is a Scikit-learn friendly library that provides tools for explaining, predicting, and steering text models/data. It also includes a collection of utilities for getting started with text data. **Explainable modeling/steering** | Model | Reference | Output | Description | |---|---|---|---| | Tree-Prompt | [Reference](https://github.com/microsoft/AugML/tree/main/imodelsX/tree_prompt) | Explanation + Steering | Generates a tree of prompts to steer an LLM (_Official_) | | iPrompt | [Reference](https://github.com/microsoft/AugML/tree/main/imodelsX/iprompt) | Explanation + Steering | Generates a prompt that explains patterns in data (_Official_) | | AutoPrompt | [Reference](https://github.com/microsoft/AugML/tree/main/imodelsX/autoprompt) | Explanation + Steering | Find a natural-language prompt using input-gradients (⌛ In progress)| | D3 | [Reference](https://github.com/microsoft/AugML/tree/main/imodelsX/d3) | Explanation | Explain the difference between two distributions | | SASC | [Reference](https://github.com/microsoft/AugML/tree/main/imodelsX/sasc) | Explanation | Explain a black-box text module using an LLM (_Official_) | | Aug-Linear | [Reference](https://github.com/microsoft/AugML/tree/main/imodelsX/aug_linear) | Linear model | Fit better linear model using an LLM to extract embeddings (_Official_) | | Aug-Tree | [Reference](https://github.com/microsoft/AugML/tree/main/imodelsX/aug_tree) | Decision tree | Fit better decision tree using an LLM to expand features (_Official_) | **General utilities** | Model | Reference | |---|---| | LLM wrapper| [Reference](https://github.com/microsoft/AugML/tree/main/imodelsX/llm) | Easily call different LLMs | | | Dataset wrapper| [Reference](https://github.com/microsoft/AugML/tree/main/imodelsX/data) | Download minimially processed huggingface datasets | | | Bag of Ngrams | [Reference](https://github.com/microsoft/AugML/tree/main/imodelsX/bag_of_ngrams) | Learn a linear model of ngrams | | | Linear Finetune | [Reference](https://github.com/microsoft/AugML/tree/main/imodelsX/linear_finetune) | Finetune a single linear layer on top of LLM embeddings | | **Related work** * [imodels package](https://github.com/microsoft/interpretml/tree/main/imodels) (JOSS 2021) - interpretable ML package for concise, transparent, and accurate predictive modeling (sklearn-compatible). * [Adaptive wavelet distillation](https://arxiv.org/abs/2111.06185) (NeurIPS 2021) - distilling a neural network into a concise wavelet model * [Transformation importance](https://arxiv.org/abs/1912.04938) (ICLR 2020 workshop) - using simple reparameterizations, allows for calculating disentangled importances to transformations of the input (e.g. assigning importances to different frequencies) * [Hierarchical interpretations](https://arxiv.org/abs/1807.03343) (ICLR 2019) - extends CD to CNNs / arbitrary DNNs, and aggregates explanations into a hierarchy * [Interpretation regularization](https://arxiv.org/abs/2006.14340) (ICML 2020) - penalizes CD / ACD scores during training to make models generalize better * [PDR interpretability framework](https://www.pnas.org/doi/10.1073/pnas.1814225116) (PNAS 2019) - an overarching framewwork for guiding and framing interpretable machine learning

LLMWare is a framework for quickly developing LLM-based applications including Retrieval Augmented Generation (RAG) and Multi-Step Orchestration of Agent Workflows. This project provides a comprehensive set of tools that anyone can use - from a beginner to the most sophisticated AI developer - to rapidly build industrial-grade, knowledge-based enterprise LLM applications. Our specific focus is on making it easy to integrate open source small specialized models and connecting enterprise knowledge safely and securely.

APIPark is an open-source AI Gateway and Developer Portal that enables users to easily manage, integrate, and deploy AI and API services. It provides robust API management features, including creation, monitoring, and access control, to help developers efficiently and securely develop and manage their APIs. The platform aims to solve challenges such as connecting to powerful AI models, managing complex AI & API call relationships, overseeing API creation and security, simplifying fault detection and troubleshooting, and enhancing the visibility and valuation of data assets.

Hurley AI is a next-gen framework for developing intelligent agents through Retrieval-Augmented Generation. It enables easy creation of custom AI assistants and agents, supports various agent types, and includes pre-built tools for domains like finance and legal. Hurley AI integrates with LLM inference services and provides observability with Arize Phoenix. Users can create Hurley RAG tools with a single line of code and customize agents with specific instructions. The tool also offers various helper functions to connect with Hurley RAG and search tools, along with pre-built tools for tasks like summarizing text, rephrasing text, understanding memecoins, and querying databases.

Swarms provides simple, reliable, and agile tools to create your own Swarm tailored to your specific needs. Currently, Swarms is being used in production by RBC, John Deere, and many AI startups.

nano-GraphRAG is a simple, easy-to-hack implementation of GraphRAG that provides a smaller, faster, and cleaner version of the official implementation. It is about 800 lines of code, small yet scalable, asynchronous, and fully typed. The tool supports incremental insert, async methods, and various parameters for customization. Users can replace storage components and LLM functions as needed. It also allows for embedding function replacement and comes with pre-defined prompts for entity extraction and community reports. However, some features like covariates and global search implementation differ from the original GraphRAG. Future versions aim to address issues related to data source ID, community description truncation, and add new components.

The Conversation Knowledge Mining Solution Accelerator enables customers to leverage intelligence to uncover insights, relationships, and patterns from conversational data. It empowers users to gain valuable knowledge and drive targeted business impact by utilizing Azure AI Foundry, Azure OpenAI, Microsoft Fabric, and Azure Search for topic modeling, key phrase extraction, speech-to-text transcription, and interactive chat experiences.

A knowledgeable guide on customer service best practices and terminology.

I simulate tough Customer Support scenarios for Agent Training.

Cantonese TTS assistant for seniors.

Ignora linguagem ofensiva, focando em atendimento qualitativo.

A conversational coach for non-native English speakers.

I'm your English speaking practice buddy!

Voice-centric English role-play tool for speaking practice and offering personalized feedback!

A British English tutor enhancing spoken skills.

Friendly bot for efficient TOEFL speaking practice, offering direct questions and detailed feedback.

Helps with English speaking practice through scenarios.

Elaya 2 - cold-calling

Actor of 'Blackadder' characters with script knowledge.

Assist the use of function calls

Asistente experto en derecho laboral mexicano, ofrece asesoría legal en español.

Expert on Better Call Saul, discusses episodes, characters, and trivia.

Tell me your company and customer and I'll prepare your first call with them!

Analyzes participants from page 1 of Zoom .pdfs

CoD gaming scene specialist for Call of Duty

Je réponds à toutes vos questions sur le jeu Call of Dungeons.

Call me Data- I draw historical parallels to your queries // An education tool // "Nothing new under the sun"