Best AI tools for< Automate Call Notes >

Momentum is an AI-powered sales and customer intelligence tool that leverages automation to extract valuable insights from customer conversations. It captures call data, updates CRMs, shares product feedback, and provides actionable insights to sales teams. Momentum revolutionizes sales operations by automating notes, call summaries, and workflow processes, enhancing productivity and efficiency for revenue teams. Trusted by high-performing revenue teams, Momentum streamlines day-to-day tasks, improves data capture, and increases the probability of reps making informed decisions. The platform integrates seamlessly with existing tools like Salesforce and Slack, providing valuable insights to drive revenue growth and enhance organizational agility.

Univw is an AI-powered sales CRM designed for start-ups and small businesses. It offers custom dashboards, reports, and analytics, along with features like automated call quality assurance, external automations, agent coaching using AI, and intelligent summarization of notes. Univw aims to enhance business efficiency by providing powerful features that streamline sales processes, improve data access control, integrate cloud telephony, bring data from external sources, offer a flexible workflow engine, and enable data visualization for better decision-making.

Scratchpad is an AI-powered workspace designed for sales teams to streamline their sales processes and enhance productivity. It offers features such as AI Sales Assistant, Pipeline Management, Slack Deal Rooms, Automations & Enablement, Deal Inspection, and Sales Forecasting. With Scratchpad, sales teams can automate collaboration, improve Salesforce hygiene, track deal progress, and gain insights into deal movement and pipeline changes. The application aims to simplify sales workflows, provide real-time notes and call summaries, and enhance team collaboration for better performance and efficiency.

Briefly is an AI application that provides AI meeting summaries, insights, and follow-ups. It offers features such as automatic call transcriptions, AI summaries, CRM integration, personalized health scores, and dynamic account plans. Briefly helps users streamline communication, enhance productivity, and optimize customer engagement effortlessly.

Scratchpad is an AI-powered workspace designed for sales teams to streamline their sales processes and enhance productivity. It offers a range of features such as AI Sales Assistant, Pipeline Management, Deal Rooms, Automations & Enablement, and Deal Inspection. With Scratchpad, sales teams can benefit from real-time notes, call summaries, and transcripts, as well as AI prompts for sales processes. The application aims to simplify sales execution, improve CRM hygiene, and provide better deal control through automation and in-line coaching.

Leexi is an AI-powered meeting tool that helps users transcribe, analyze, and summarize calls and meetings. It uses generative AI to automate note-taking, report writing, and propose next steps, saving users time and improving productivity. Leexi offers features such as automated note-taking, tailored summaries, time-saving capabilities, express setup, facilitated collaboration, contextualized call summaries, and in-depth analysis. The application is suitable for various industries and professions, including sales, consulting, customer success, recruitment, finance, journalism, marketing, and real estate.

Balto is a real-time guidance platform designed for contact centers, powered by AI technology. It offers features such as real-time coaching, QA copilot, notetaking automation, and integrations with various CCaaS systems. Balto aims to improve agent performance, enhance customer experience, ensure compliance, and drive sales growth through behavior change and perfect conversations on every call.

SmartMeetings.ai is an AI-powered meeting assistant application designed to optimize customer interactions and drive revenue growth. It automates note-taking, call recording, and generates human-level summaries with actionable insights. The application offers in-call prompts, sentiment analysis, and topic tracking to enhance meeting efficiency. Users can easily review meeting recordings, track key moments, and collaborate seamlessly with their team. SmartMeetings.ai aims to revolutionize customer focus and elevate sales and customer success game by providing a smart and efficient meeting experience.

My AI Front Desk is an AI-powered virtual receptionist software designed for small businesses to automate scheduling, answer customer inquiries, and handle phone calls 24/7. It offers features such as capturing calls and appointments, sending texts, scheduling appointments, and providing tailored responses based on the business's services. Users can easily build and customize their AI receptionist in minutes, benefiting from advanced analytics and integration options. The application aims to help businesses improve customer service, increase efficiency, and never miss a call again.

interface.ai is an AI platform that offers generative AI solutions and intelligent virtual assistant services tailored for banks and credit unions. The platform aims to optimize call center operations, automate processes, enhance customer and employee experience, and increase revenue for financial institutions. With a focus on conversational AI, voice-based biometrics, and caller-id authentication, interface.ai provides advanced solutions to improve operational efficiency and deliver personalized recommendations to prospects and customers. The platform is designed to handle call volumes, reduce wait times, and provide 24/7 member support, ultimately transforming call centers into revenue centers.

Dasha is a conversational AI-as-a-service platform that allows developers to embed realistic voice and text conversational capabilities into their apps or products. With a single integration, developers can create smart conversational apps for web, desktop, mobile, IoT, and call centers. Dasha's declarative programming language, DashaScript, makes it easy to design complex real-world conversations that pass a limited Turing test. Developers can use Dasha to automate call center conversations, recreate the Google Duplex demo, or create no-code GUIs for their users. Dasha's platform is flexible and can be integrated with any platform or programming language. It also offers a free tier for builders and testers.

Autocalls.ai is an AI-powered solution that automates business phone calls using artificial intelligence. It offers a seamless, fast, and efficient way to handle customer support calls. The platform allows users to create and manage phone call campaigns, access call history and analysis, view detailed reports, and integrate with existing CRM and ERP systems. Autocalls.ai ensures precise and efficient call management, reduces human errors, improves customer satisfaction, and provides 24/7 availability. With features like natural voices, multilingual support, and sentiment analysis, it enhances communication experiences for customers. The tool is scalable, adapts to various business needs, and offers benefits such as process efficiency, cost reduction, and quick response times.

ASAPP is a generative AI tool designed for contact centers to enhance agent productivity, automate call summaries, and transcribe calls accurately. It offers conversational AI voice and chat agents, automation of business intelligence, and real-time AI assistance for knowledge base answers. ASAPP has been recognized as a leader in AI-led innovation and provides transformational results for customer experience.

Sybill is an AI sales assistant application that provides accurate and automatic call summaries, AI follow-up emails, and deal summaries. It helps sales teams save time by automating CRM updates, generating personalized follow-up emails, and analyzing verbal and non-verbal cues during calls. Sybill empowers sales professionals with comprehensive meeting summaries, contextual outcomes, and insights to close more deals effectively. The application is designed to enhance sales productivity, improve customer relationships, and streamline sales processes.

Cresta AI is a generative AI platform built for the contact center and trained on your data. It provides a suite of products that use AI to improve contact center performance, including Conversation Intelligence, Agent Assist, Knowledge Assist, and Virtual Agent. Cresta AI is used by leading companies in a variety of industries, including financial services, healthcare, and retail.

echowin is an AI Employee Builder Platform that offers 24/7 AI Virtual Agents for businesses, including Virtual Receptionists, AI Support Bots, and AI Call Center services. The platform empowers teams with AI employees capable of handling calls, chats, and tasks across various channels, revolutionizing the way businesses operate. With features like omnichannel presence, agentic intelligence, multilingual mastery, tailored solutions, and voice mastery, echowin provides a comprehensive AI solution tailored to specific business needs.

Parity is the world's first AI SRE tool designed to assist on-call engineers working with Kubernetes. It acts as the first line of defense by conducting investigations, determining root causes, and suggesting remediation before the engineer even opens their laptop. With features like Root Cause Analysis in Seconds, Intelligent Runbook Execution, and the ability to chat directly with the cluster, Parity streamlines incident response and enhances operational efficiency.

CallFluent AI is an AI-powered voice call software that enables businesses to create AI-powered voice call agents in just 60 seconds. It transforms missed calls into revenue by automating inbound and outbound calls with artificial intelligence-powered robots. The platform offers human-like voices, real-time call history, recordings, and transcriptions, 24/7 inbound and outbound automated call management, and over 30 neural AI voices replicating human emotions. CallFluent AI provides a cost-effective solution for sales and customer service, allowing businesses to handle calls efficiently and effectively.

Capacity is an AI-powered support automation platform that offers a wide range of features to streamline customer support processes. It provides self-service options, chatbots, knowledge base management, voice biometrics, CRM automation, live chat, and more. The platform is designed to enhance customer interactions, automate workflows, and improve overall efficiency in customer support operations. Capacity is trusted by over 2,000 organizations, ranging from small brands to large enterprises, and is known for its user-friendly interface and secure compliance with data protection regulations.

CallBud is an AI tool designed to assist users in making appointment calls. It serves as a virtual assistant that can handle the task of scheduling appointments over the phone. With CallBud, users can save time and effort by automating the process of making calls and managing their appointments efficiently. The tool is user-friendly and provides a convenient solution for individuals who need assistance with their call-related tasks.

BAML is a config file format for declaring LLM functions that you can then use in TypeScript or Python. With BAML you can Classify or Extract any structured data using Anthropic, OpenAI or local models (using Ollama) ## Resources  [Discord Community](https://discord.gg/boundaryml)  [Follow us on Twitter](https://twitter.com/boundaryml) * Discord Office Hours - Come ask us anything! We hold office hours most days (9am - 12pm PST). * Documentation - Learn BAML * Documentation - BAML Syntax Reference * Documentation - Prompt engineering tips * Boundary Studio - Observability and more #### Starter projects * BAML + NextJS 14 * BAML + FastAPI + Streaming ## Motivation Calling LLMs in your code is frustrating: * your code uses types everywhere: classes, enums, and arrays * but LLMs speak English, not types BAML makes calling LLMs easy by taking a type-first approach that lives fully in your codebase: 1. Define what your LLM output type is in a .baml file, with rich syntax to describe any field (even enum values) 2. Declare your prompt in the .baml config using those types 3. Add additional LLM config like retries or redundancy 4. Transpile the .baml files to a callable Python or TS function with a type-safe interface. (VSCode extension does this for you automatically). We were inspired by similar patterns for type safety: protobuf and OpenAPI for RPCs, Prisma and SQLAlchemy for databases. BAML guarantees type safety for LLMs and comes with tools to give you a great developer experience:  Jump to BAML code or how Flexible Parsing works without additional LLM calls. | BAML Tooling | Capabilities | | ----------------------------------------------------------------------------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | BAML Compiler install | Transpiles BAML code to a native Python / Typescript library (you only need it for development, never for releases) Works on Mac, Windows, Linux  | | VSCode Extension install | Syntax highlighting for BAML files Real-time prompt preview Testing UI | | Boundary Studio open (not open source) | Type-safe observability Labeling |

Screen-pipe is a Rust + WASM tool that allows users to turn their screen into actions using Large Language Models (LLMs). It enables users to record their screen 24/7, extract text from frames, and process text and images for tasks like analyzing sales conversations. The tool is still experimental and aims to simplify the process of recording screens, extracting text, and integrating with various APIs for tasks such as filling CRM data based on screen activities. The project is open-source and welcomes contributions to enhance its functionalities and usability.

Awesome AI Tools is a curated list of popular tools and resources for artificial intelligence enthusiasts. It includes a wide range of tools such as machine learning libraries, deep learning frameworks, data visualization tools, and natural language processing resources. Whether you are a beginner or an experienced AI practitioner, this repository aims to provide you with a comprehensive collection of tools to enhance your AI projects and research. Explore the list to discover new tools, stay updated with the latest advancements in AI technology, and find the right resources to support your AI endeavors.

ChatGPT is a large language model that can generate human-like text, translate languages, write different kinds of creative content, and answer your questions in a conversational way. It is trained on a massive amount of text data, and it is able to understand and respond to a wide range of natural language prompts. Here are 5 jobs suitable for this tool, in lowercase letters: 1. content writer 2. chatbot assistant 3. language translator 4. creative writer 5. researcher

llm_benchmarks is a collection of benchmarks and datasets for evaluating Large Language Models (LLMs). It includes various tasks and datasets to assess LLMs' knowledge, reasoning, language understanding, and conversational abilities. The repository aims to provide comprehensive evaluation resources for LLMs across different domains and applications, such as education, healthcare, content moderation, coding, and conversational AI. Researchers and developers can leverage these benchmarks to test and improve the performance of LLMs in various real-world scenarios.

The vscode-pddl extension provides comprehensive support for Planning Domain Description Language (PDDL) in Visual Studio Code. It enables users to model planning domains, validate them, industrialize planning solutions, and run planners. The extension offers features like syntax highlighting, auto-completion, plan visualization, plan validation, plan happenings evaluation, search debugging, and integration with Planning.Domains. Users can create PDDL files, run planners, visualize plans, and debug search algorithms efficiently within VS Code.

ZenML is an extensible, open-source MLOps framework for creating portable, production-ready machine learning pipelines. By decoupling infrastructure from code, ZenML enables developers across your organization to collaborate more effectively as they develop to production.

LangChain is an amazing framework to get LLM projects done in a matter of no time, and the ecosystem is growing fast. Here is an attempt to keep track of the initiatives around LangChain. Subscribe to the newsletter to stay informed about the Awesome LangChain. We send a couple of emails per month about the articles, videos, projects, and tools that grabbed our attention Contributions welcome. Add links through pull requests or create an issue to start a discussion. Please read the contribution guidelines before contributing.

BambooAI is a lightweight library utilizing Large Language Models (LLMs) to provide natural language interaction capabilities, much like a research and data analysis assistant enabling conversation with your data. You can either provide your own data sets, or allow the library to locate and fetch data for you. It supports Internet searches and external API interactions.

ClearML Serving is a command line utility for model deployment and orchestration, enabling model deployment including serving and preprocessing code to a Kubernetes cluster or custom container based solution. It supports machine learning models like Scikit Learn, XGBoost, LightGBM, and deep learning models like TensorFlow, PyTorch, ONNX. It provides a customizable RestAPI for serving, online model deployment, scalable solutions, multi-model per container, automatic deployment, canary A/B deployment, model monitoring, usage metric reporting, metric dashboard, and model performance metrics. ClearML Serving is modular, scalable, flexible, customizable, and open source.

Call Center AI is an AI-powered call center solution that leverages Azure and OpenAI GPT. It is a proof of concept demonstrating the integration of Azure Communication Services, Azure Cognitive Services, and Azure OpenAI to build an automated call center solution. The project showcases features like accessing claims on a public website, customer conversation history, language change during conversation, bot interaction via phone number, multiple voice tones, lexicon understanding, todo list creation, customizable prompts, content filtering, GPT-4 Turbo for customer requests, specific data schema for claims, documentation database access, SMS report sending, conversation resumption, and more. The system architecture includes components like RAG AI Search, SMS gateway, call gateway, moderation, Cosmos DB, event broker, GPT-4 Turbo, Redis cache, translation service, and more. The tool can be deployed remotely using GitHub Actions and locally with prerequisites like Azure environment setup, configuration file creation, and resource hosting. Advanced usage includes custom training data with AI Search, prompt customization, language customization, moderation level customization, claim data schema customization, OpenAI compatible model usage for the LLM, and Twilio integration for SMS.

Call Center AI is an AI-powered call center solution leveraging Azure and OpenAI GPT. It allows for AI agent-initiated phone calls or direct calls to the bot from a configured phone number. The bot is customizable for various industries like insurance, IT support, and customer service, with features such as accessing claim information, conversation history, language change, SMS sending, and more. The project is a proof of concept showcasing the integration of Azure Communication Services, Azure Cognitive Services, and Azure OpenAI for an automated call center solution.

AI-powered call center solution with Azure and OpenAI GPT. The bot can answer calls, understand the customer's request, and provide relevant information or assistance. It can also create a todo list of tasks to complete the claim, and send a report after the call. The bot is customizable, and can be used in multiple languages.

Magick is a groundbreaking visual AIDE (Artificial Intelligence Development Environment) for no-code data pipelines and multimodal agents. Magick can connect to other services and comes with nodes and templates well-suited for intelligent agents, chatbots, complex reasoning systems and realistic characters.

The Amazon Transcribe Live Call Analytics (LCA) with Agent Assist Sample Solution is designed to help contact centers assess and optimize caller experiences in real time. It leverages Amazon machine learning services like Amazon Transcribe, Amazon Comprehend, and Amazon SageMaker to transcribe and extract insights from contact center audio. The solution provides real-time supervisor and agent assist features, integrates with existing contact centers, and offers a scalable, cost-effective approach to improve customer interactions. The end-to-end architecture includes features like live call transcription, call summarization, AI-powered agent assistance, and real-time analytics. The solution is event-driven, ensuring low latency and seamless processing flow from ingested speech to live webpage updates.

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