Best AI tools for< Ticket Agent >

CoRover.ai is an AI-powered chatbot designed to help users book train tickets seamlessly through conversation. The chatbot, named AskDISHA, is integrated with the IRCTC platform, allowing users to inquire about train schedules, ticket availability, and make bookings effortlessly. CoRover.ai leverages artificial intelligence to provide personalized assistance and streamline the ticket booking process for users, enhancing their overall experience.

Zenbots is a Zendesk AI chatbot that provides dedicated Zendesk support with access to all of your Zendesk support articles. It is designed to speed up operations, assist agents, or even let customers solve problems on their own. Zenbots can be integrated into existing workflows with just a few clicks and can be set up in under 24 hours. It offers a free 7-day trial.

ResponseCX is an AI tool designed for Shopify brands to build autonomous AI Agents for customer support. It enables fast-growing ecommerce organizations to deploy custom AI agents in record time, providing a dedicated AI engineer to assist in the process. ResponseCX allows brands to consolidate all platforms into one place to create customized, on-brand AI Agents capable of fully autonomous ticket resolution. The tool offers features such as fast learning, fast deployment, 100% uptime, and unlimited ticket volume, leading to significant cost reductions and improved customer satisfaction.

Ultimate is a customer support automation platform powered by Generative AI. It offers AI-powered chat automation and ticket automation solutions for various industries such as Ecommerce, Financial Services, Travel, Telecommunications, and Healthtech. UltimateGPT is a bot that integrates with help centers to build bots in minutes. The platform provides backend integrations, analytics, and insights to enhance customer support processes and drive business growth.

unSkript is an Agentic Gen AI platform designed for IT support, offering proactive health checks, issue diagnosis, and resolution. The platform leverages AI to detect and resolve customer issues before they escalate, reducing MTTR, increasing first-call resolution rates, and minimizing ticket resolution time. With features like proactive health checks, automated RCA, and generative AI-based remediation, unSkript aims to streamline IT operations and minimize downtime for software teams. The platform is trusted by top companies worldwide and covered by Forbes.

GitStart is an AI-powered platform that offers Elastic Engineering Capacity by assigning tickets and delivering high-quality production code. It leverages AI agents and a global developer community to increase engineering capacity without hiring more staff. GitStart is supported by top tech leaders and provides solutions for bugs, tech debt, frontend and backend development. The platform aims to empower developers, create economic opportunities, and grow the world's future software talent.

Forethought is a customer support AI platform that uses generative AI to automate tasks and improve efficiency. It offers a range of features including automatic ticket resolution, sentiment analysis, and agent assist. Forethought's platform is designed to help businesses save costs, improve customer satisfaction, and increase agent productivity.

Caffeinated CX is an AI-powered customer support solution that helps businesses improve their customer support efficiency. It offers a range of features, including AI-powered response generation, ticket auto-triage, macro suggestion, and more. Caffeinated CX integrates with all major support software and is easy to implement. It is used by leading brands across industries and has helped them achieve significant improvements in their customer support metrics.

Deflekt.ai is an AI-powered application designed to automate replies on all support channels. It helps businesses deflect customer and coworker support tickets by answering questions automatically. The tool can be integrated with various channels like web chat, email, Slack, and Teams, making it a versatile solution for support teams. Deflekt.ai allows users to customize content, localize responses, and provide human support when needed. With features like document hosting, channel activation, and conversation monitoring, Deflekt.ai streamlines support processes and reduces workload.

Fine is an AI-powered software development tool that automates mundane and complex tasks, allowing developers to focus on driving innovation. Its AI agents integrate seamlessly into your team and toolset, transforming your development workflow by automating tasks such as transforming Jira tickets into pull requests, streamlining code reviews, and simplifying migrations.

Fieldproxy is an AI-powered Field Service Management (FSM) software that offers solutions for various industries such as HVAC, Solar Energy, Telecommunications, Electrical & Powergrid Systems, Pest Control Services, FMCG, Banking & Financial Services, Construction, and Facilities Management. The platform provides real-time oversight, automated ticket creation, predictive service scheduling, and asset lifecycle management. Fieldproxy aims to empower on-ground teams, increase productivity, automate workflows, and enhance customer service across different sectors.

JustReply is a customer support tool designed for teams that use Slack. It enables users to manage, respond, and resolve customer support conversations directly within their Slack workspace. JustReply offers features such as a beautiful helpcenter with customizable templates, flexible chat widget supporting various communication channels, minimalist inbox for prioritizing conversations, speedy macros for quick responses, powerful search functionality, and a smart editor for creating and editing support articles. The tool aims to streamline customer support processes and improve efficiency for smaller teams that heavily rely on Slack for communication and collaboration.

Colossal is a global directory of AI agents that allows users to effortlessly integrate tool-using agents for various tasks. Users can connect to AI agents that can perform API calls, skip writing their own tools, and integrate agents with a single fetch. The platform offers agents for support tickets, SMS and email handling, Slack messages, order and catalog operations, financial data management, and more.

Moveo.AI is an AI-powered platform that transforms customer experience by offering GenAI agents to turn one-way notifications into conversations. It delivers hyper-personalized experiences at scale, drives revenue growth, and enhances product adoption. The platform provides accurate and human-like AI agents for private and secure interactions, helping users with various tasks like credit card statements and FAQs. Moveo.AI is trusted by millions of users at leading enterprises daily, offering proactive engagement, product adoption, customer retention, and exceptional customer care.

Twig AI is an AI tool designed for Customer Experience, offering an AI assistant that resolves customer issues instantly, supporting both users and support agents 24/7. It provides features like converting user requests into API calls, instant responses for user questions, and factual answers cited with trustworthy sources. Twig simplifies data retrieval from external sources, offers personalization options, and includes a built-in knowledge base. The tool aims to drive agent productivity, provide insights to monitor customer experience, and offers various application interfaces for different user roles.

Zaia is an AI tool designed to automate support and sales processes using Autonomous Artificial Intelligence Agents. It enables businesses to enhance customer interactions and streamline sales operations through intelligent automation. With Zaia, companies can leverage AI technology to provide efficient and personalized customer service, leading to improved customer satisfaction and increased sales revenue.

Patched is an open-source workflow automation framework designed for development teams to build AI workflows that automate code reviews, documentation, and patches. It offers ready-to-go patchflows or the ability to create custom ones to accelerate mundane development tasks. Patched integrates seamlessly with popular platforms like Gitlab, GitHub, Jira, and more, allowing users to improve code quality, fix bugs, and create tickets efficiently. The application is privacy-focused, allowing users to deploy it within their own infrastructure for complete privacy. Patched is free and open-source, offering customization options via code or a no-code builder.

Gladly is an AI-powered Customer Service Platform that focuses on delivering exceptional customer experiences by centering on people rather than tickets. It offers a unified solution for customer communication across various channels, combining AI technology with human support to enhance efficiency, decrease costs, and drive revenue growth. Gladly stands out for its customer-centric approach, personalized self-service, and the ability to maintain a single lifelong conversation with customers. The platform is trusted by world-renowned brands and has proven success stories in improving customer interactions and agent productivity.

ChatFlow is an AI-driven customer support application that revolutionizes customer service for startups and SMEs. It offers a modern, scalable, and intelligent solution to help businesses build customer satisfaction. With features like live chat, AI-powered chatbots, automated ticketing, multi-channel integration, analytics and reporting, and a knowledge base, ChatFlow empowers businesses to provide unrivaled customer support. The application ensures high availability with 24/7 automated customer support, reducing wait times and increasing customer happiness.

BestFlights.ai is an AI-powered flight booking application that helps users find the best flight deals quickly and efficiently. The application utilizes artificial intelligence algorithms to search through a vast database of flights and provide users with personalized recommendations based on their preferences and budget. With a user-friendly interface, BestFlights.ai simplifies the flight booking process, making it convenient for users to book flights to their desired destinations hassle-free.

Sophia is an open-source TypeScript platform designed for autonomous AI agents and LLM based workflows. It aims to automate processes, review code, assist with refactorings, and support various integrations. The platform offers features like advanced autonomous agents, reasoning/planning inspired by Google's Self-Discover paper, memory and function call history, adaptive iterative planning, and more. Sophia supports multiple LLMs/services, CLI and web interface, human-in-the-loop interactions, flexible deployment options, observability with OpenTelemetry tracing, and specific agents for code editing, software engineering, and code review. It provides a flexible platform for the TypeScript community to expand and support various use cases and integrations.

TypedAI is a TypeScript-first AI platform designed for developers to create and run autonomous AI agents, LLM based workflows, and chatbots. It offers advanced autonomous agents, software developer agents, pull request code review agent, AI chat interface, Slack chatbot, and supports various LLM services. The platform features configurable Human-in-the-loop settings, functional callable tools/integrations, CLI and Web UI interface, and can be run locally or deployed on the cloud with multi-user/SSO support. It leverages the Python AI ecosystem through executing Python scripts/packages and provides flexible run/deploy options like single user mode, Firestore & Cloud Run deployment, and multi-user SSO enterprise deployment. TypedAI also includes UI examples, code examples, and automated LLM function schemas for seamless development and execution of AI workflows.

A starter template for building AI-powered chat agents using Cloudflare's Agent platform, powered by agents-sdk. It provides a foundation for creating interactive chat experiences with AI, complete with a modern UI and tool integration capabilities. Features include interactive chat interface with AI, built-in tool system with human-in-the-loop confirmation, advanced task scheduling, dark/light theme support, real-time streaming responses, state management, and chat history. Prerequisites include a Cloudflare account and OpenAI API key. The project structure includes components for chat UI implementation, chat agent logic, tool definitions, and helper functions. Customization guide covers adding new tools, modifying the UI, and example use cases for customer support, development assistant, data analysis assistant, personal productivity assistant, and scheduling assistant.

PR-Agent is a tool that helps to efficiently review and handle pull requests by providing AI feedbacks and suggestions. It supports various commands such as generating PR descriptions, providing code suggestions, answering questions about the PR, and updating the CHANGELOG.md file. PR-Agent can be used via CLI, GitHub Action, GitHub App, Docker, and supports multiple git providers and models. It emphasizes real-life practical usage, with each tool having a single GPT-4 call for quick and affordable responses. The PR Compression strategy enables effective handling of both short and long PRs, while the JSON prompting strategy allows for modular and customizable tools. PR-Agent Pro, the hosted version by CodiumAI, provides additional benefits such as full management, improved privacy, priority support, and extra features.

The `vectara-agentic` Python library is designed for developing powerful AI assistants using Vectara and Agentic-RAG. It supports various agent types, includes pre-built tools for domains like finance and legal, and enables easy creation of custom AI assistants and agents. The library provides tools for summarizing text, rephrasing text, legal tasks like summarizing legal text and critiquing as a judge, financial tasks like analyzing balance sheets and income statements, and database tools for inspecting and querying databases. It also supports observability via LlamaIndex and Arize Phoenix integration.

AgentKit is a framework for creating and orchestrating AI Agents, enabling developers to build, test, and deploy reliable AI applications at scale. It allows for creating networked agents with separate tasks and instructions to solve specific tasks, as well as simple agents for tasks like writing content. The framework requires the Inngest TypeScript SDK as a dependency and provides documentation on agents, tools, network, state, and routing. Example projects showcase AgentKit in action, such as the Test Writing Network demo using Workflow Kit, Supabase, and OpenAI.

PR-Agent is a tool designed to assist in efficiently reviewing and handling pull requests by providing AI feedback and suggestions. It offers various tools such as Review, Describe, Improve, Ask, Update CHANGELOG, and more, with the ability to run them via different interfaces like CLI, PR Comments, or automatically triggering them when a new PR is opened. The tool supports multiple git platforms and models, emphasizing real-life practical usage and modular, customizable tools.

Hurley AI is a next-gen framework for developing intelligent agents through Retrieval-Augmented Generation. It enables easy creation of custom AI assistants and agents, supports various agent types, and includes pre-built tools for domains like finance and legal. Hurley AI integrates with LLM inference services and provides observability with Arize Phoenix. Users can create Hurley RAG tools with a single line of code and customize agents with specific instructions. The tool also offers various helper functions to connect with Hurley RAG and search tools, along with pre-built tools for tasks like summarizing text, rephrasing text, understanding memecoins, and querying databases.

PilottAI is a Python framework for building autonomous multi-agent systems with advanced orchestration capabilities. It provides enterprise-ready features for building scalable AI applications. The framework includes hierarchical agent systems, production-ready features like asynchronous processing and fault tolerance, advanced memory management with semantic storage, and integrations with multiple LLM providers and custom tools. PilottAI offers specialized agents for various tasks such as customer service, document processing, email handling, knowledge acquisition, marketing, research analysis, sales, social media, and web search. The framework also provides documentation, example use cases, and advanced features like memory management, load balancing, and fault tolerance.

cursor-tools is a CLI tool designed to enhance AI agents with advanced skills, such as web search, repository context, documentation generation, GitHub integration, Xcode tools, and browser automation. It provides features like Perplexity for web search, Gemini 2.0 for codebase context, and Stagehand for browser operations. The tool requires API keys for Perplexity AI and Google Gemini, and supports global installation for system-wide access. It offers various commands for different tasks and integrates with Cursor Composer for AI agent usage.

Tools4AI is a Java-based Agentic Framework for building AI agents to integrate with enterprise Java applications. It enables the conversion of natural language prompts into actionable behaviors, streamlining user interactions with complex systems. By leveraging AI capabilities, it enhances productivity and innovation across diverse applications. The framework allows for seamless integration of AI with various systems, such as customer service applications, to interpret user requests, trigger actions, and streamline workflows. Prompt prediction anticipates user actions based on input prompts, enhancing user experience by proactively suggesting relevant actions or services based on context.

HolmesGPT is an open-source DevOps assistant powered by OpenAI or any tool-calling LLM of your choice. It helps in troubleshooting Kubernetes, incident response, ticket management, automated investigation, and runbook automation in plain English. The tool connects to existing observability data, is compliance-friendly, provides transparent results, supports extensible data sources, runbook automation, and integrates with existing workflows. Users can install HolmesGPT using Brew, prebuilt Docker container, Python Poetry, or Docker. The tool requires an API key for functioning and supports OpenAI, Azure AI, and self-hosted LLMs.

QuantaLogic is a ReAct framework for building advanced AI agents that seamlessly integrates large language models with a robust tool system. It aims to bridge the gap between advanced AI models and practical implementation in business processes by enabling agents to understand, reason about, and execute complex tasks through natural language interaction. The framework includes features such as ReAct Framework, Universal LLM Support, Secure Tool System, Real-time Monitoring, Memory Management, and Enterprise Ready components.

The OpenBB Platform is the first financial platform that is free and fully open source, offering access to equity, options, crypto, forex, macro economy, fixed income, and more. It provides a broad range of extensions to enhance the user experience according to their needs. Users can sign up to the OpenBB Hub to maximize the benefits of the OpenBB ecosystem. Additionally, the platform includes an AI-powered Research and Analytics Workspace for free. There is also an open source AI financial analyst agent available that can access all the data within OpenBB.

LLM-as-a-Judge is a repository that includes papers discussed in a survey paper titled 'A Survey on LLM-as-a-Judge'. The repository covers various aspects of using Large Language Models (LLMs) as judges for tasks such as evaluation, reasoning, and decision-making. It provides insights into evaluation pipelines, improvement strategies, and specific tasks related to LLMs. The papers included in the repository explore different methodologies, applications, and future research directions for leveraging LLMs as evaluators in various domains.

AI-powered call center solution with Azure and OpenAI GPT. The bot can answer calls, understand the customer's request, and provide relevant information or assistance. It can also create a todo list of tasks to complete the claim, and send a report after the call. The bot is customizable, and can be used in multiple languages.

BrowserTools MCP is a powerful browser monitoring and interaction tool that enables AI-powered applications to capture and analyze browser data through a Chrome extension. It consists of a Chrome Extension for capturing screenshots, console logs, network activity, and DOM elements, a Node Server for communication between the extension and an MCP server, and an MCP Server that provides standardized tools for AI clients to interact with the browser. All logs are stored locally on the user's machine. The tool is compatible with various MCP clients like Cursor, Cline, and Zed, allowing users to monitor console output, capture network traffic, take screenshots, analyze elements, and wipe logs stored in the MCP server.

Bisheng is a leading open-source **large model application development platform** that empowers and accelerates the development and deployment of large model applications, helping users enter the next generation of application development with the best possible experience.

Xyne is an AI-first Search & Answer Engine for work, serving as an OSS alternative to Glean, Gemini, and MS Copilot. It securely indexes data from various applications like Google Workspace, Atlassian suite, Slack, and Github, providing a Google + ChatGPT-like experience to find information and get up-to-date answers. Users can easily locate files, triage issues, inquire about customers/deals/features/tickets, and discover relevant contacts. Xyne enhances AI models by providing contextual information in a secure, private, and responsible manner, making it the most secure and future-proof solution for integrating AI into work environments.

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