
Deflekt.ai
Automate Your Support Channels with Deflekt.ai

Deflekt.ai is an AI-powered application designed to automate replies on all support channels. It helps businesses deflect customer and coworker support tickets by answering questions automatically. The tool can be integrated with various channels like web chat, email, Slack, and Teams, making it a versatile solution for support teams. Deflekt.ai allows users to customize content, localize responses, and provide human support when needed. With features like document hosting, channel activation, and conversation monitoring, Deflekt.ai streamlines support processes and reduces workload.
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Features
- Automated replies on all support channels
- Customizable content and localization
- Human support integration
- Document hosting and management
- Conversation monitoring and improvement
Advantages
- Reduces support ticket workload
- Saves time for support teams
- Improves documentation quality
- Increases customer satisfaction
- Offers versatile channel support
Disadvantages
- No refund policy for paid plans
- Limited availability of UI languages
- Cancellation of paid plan ends subscription immediately
Frequently Asked Questions
-
Q:What is a deflection?
A:Each time Deflekt.ai sends a reply on one of your channels, it is counted as a deflection. -
Q:How do your paid plans work?
A:You start with a Free plan and can upgrade to deflect more messages on multiple channels. Payments are handled by Stripe. -
Q:Can I get a refund when I cancel my paid plan?
A:Unfortunately, refunds are not available. You can test Deflekt.ai on the Free plan before subscribing. -
Q:Do you plan for feature updates in the future?
A:Deflekt.ai is open to feedback and suggestions for new features. Users can provide input via the 'Feedback' tab or email.
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