Deflekt.ai

Deflekt.ai

Automate Your Support Channels with Deflekt.ai

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Deflekt.ai is an AI-powered application designed to automate replies on all support channels. It helps businesses deflect customer and coworker support tickets by answering questions automatically. The tool can be integrated with various channels like web chat, email, Slack, and Teams, making it a versatile solution for support teams. Deflekt.ai allows users to customize content, localize responses, and provide human support when needed. With features like document hosting, channel activation, and conversation monitoring, Deflekt.ai streamlines support processes and reduces workload.

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Features

Advantages

  • Reduces support ticket workload
  • Saves time for support teams
  • Improves documentation quality
  • Increases customer satisfaction
  • Offers versatile channel support

Disadvantages

  • No refund policy for paid plans
  • Limited availability of UI languages
  • Cancellation of paid plan ends subscription immediately

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