Best AI tools for< Help Desk Agent >

Gaspar AI is an AI application that offers AI support capabilities for businesses, enabling automation of tasks, workflows, and knowledge management. It provides a seamless employee experience by integrating Generative AI Virtual Agent across platforms like Slack, MS Teams, and Jira. Gaspar AI aims to reduce manual work, automate repetitive tasks, and accelerate approvals, ultimately enhancing productivity and efficiency within companies.

Converso is an AI-powered customer support platform that enables businesses to connect their own AI Assistant with a shared team inbox, thereby automating first-line customer support and reducing workload for front-line agents. AI Assistants can be connected to different channels, such as webchat, WhatsApp, SMS, and conversations can be transferred to a human agent in the event that the query is too complex for the AI Assistant to manage. Converso also enables outbound conversations via WhatsApp and SMS, managed via the same inbox, for proactive customer engagement.

My AskAI is an AI-powered customer support tool designed to assist businesses in managing customer inquiries efficiently. The tool utilizes advanced natural language processing and machine learning algorithms to understand and respond to customer queries in real-time. With My AskAI, businesses can automate responses, provide personalized support, and improve overall customer satisfaction. The tool is user-friendly and customizable, making it suitable for businesses of all sizes.

Zenbots is a Zendesk AI chatbot that provides dedicated Zendesk support with access to all of your Zendesk support articles. It is designed to speed up operations, assist agents, or even let customers solve problems on their own. Zenbots can be integrated into existing workflows with just a few clicks and can be set up in under 24 hours. It offers a free 7-day trial.

SupportAgent.ai is an AI-powered support agent that helps businesses automate their customer support conversations. It uses GPT-4, OpenAI's most advanced AI model, to quickly and accurately draft email replies. SupportAgent.ai learns from your previous replies and help docs to provide personalized and relevant responses. It can also filter by tags to ensure that the right answers are given to the right customers.

HiringBranch is an AI-powered platform that offers high-volume skills assessments to help companies hire the best candidates efficiently. The platform accurately measures soft skills and communication through open-ended conversational assessments, eliminating the need for traditional interviews. HiringBranch's AI skills assessments are tailored to various industries such as Telecommunication, Retail, Banking & Insurance, and Contact Centers, providing real-time evaluation of role-critical skills. The platform aims to streamline the hiring process, reduce mis-hires, and improve retention rates for enterprises globally.

Robylon is an AI-powered customer support platform that combines the efficiency of AI agents with the expertise of experienced humans to provide fast and cost-effective solutions for organizations. It ensures accuracy with human oversight, handles tricky queries efficiently, and offers personalized product suggestions. Robylon is trusted by top companies for its 99% accuracy, faster deployment, and customizable features. The platform allows for easy updates, transparent pricing based on resolutions, and seamless integration with CRM and inventory systems.

Ada is an AI-powered customer service automation platform that helps businesses resolve more customer inquiries with less effort. It offers a range of features, including automated resolution of up to 75% of customer inquiries, seamless integration with existing tech stacks, and continuous improvement through guidance and AI coaching.

Open is an AI-powered customer support tool that automates responses to customer queries. It uses artificial intelligence to understand and respond to customer messages, providing quick and accurate solutions. Open streamlines the customer support process, saving time and improving efficiency for businesses. With its AI autopilot feature, Open can handle a large volume of customer inquiries without human intervention, ensuring round-the-clock support for users. The tool is designed to enhance customer satisfaction and optimize support operations.

Deflekt.ai is an AI-powered application designed to automate replies on all support channels. It helps businesses deflect customer and coworker support tickets by answering questions automatically. The tool can be integrated with various channels like web chat, email, Slack, and Teams, making it a versatile solution for support teams. Deflekt.ai allows users to customize content, localize responses, and provide human support when needed. With features like document hosting, channel activation, and conversation monitoring, Deflekt.ai streamlines support processes and reduces workload.

My AskAI is an affordable Zendesk AI alternative that provides AI customer support solutions. It aims to help businesses enhance their customer support efficiency by deflecting up to 75% of customer support requests with AI technology. The tool is 5-10 times cheaper than Zendesk's AI features, offering cost-effective AI resolution at only $0.10 per conversation. My AskAI seamlessly integrates with Zendesk's App Marketplace, allowing businesses to set up AI support agent quickly without the need for extensive training or system replacement. The tool also emphasizes the importance of human touch in customer support, enabling a smooth AI + Human customer support experience.

ChatFlow is an AI-driven customer support application that revolutionizes customer service for startups and SMEs. It offers a modern, scalable, and intelligent solution to help businesses build customer satisfaction. With features like live chat, AI-powered chatbots, automated ticketing, multi-channel integration, analytics and reporting, and a knowledge base, ChatFlow empowers businesses to provide unrivaled customer support. The application ensures high availability with 24/7 automated customer support, reducing wait times and increasing customer happiness.

SupBot is an AI-powered support solution that enables businesses to handle customer support instantly. It offers the ability to train and deploy AI support bots with ease, allowing for seamless integration into any website. With a user-friendly interface, SupBot simplifies the process of setting up and customizing support bots to meet specific requirements. The platform is designed to enhance customer service efficiency and streamline communication processes through the use of AI technology.

Caffeinated CX is an AI-powered customer support solution that helps businesses improve their customer support efficiency. It offers a range of features, including AI-powered response generation, ticket auto-triage, macro suggestion, and more. Caffeinated CX integrates with all major support software and is easy to implement. It is used by leading brands across industries and has helped them achieve significant improvements in their customer support metrics.

Forethought is a customer support AI platform that uses generative AI to automate tasks and improve efficiency. It offers a range of features including automatic ticket resolution, sentiment analysis, and agent assist. Forethought's platform is designed to help businesses save costs, improve customer satisfaction, and increase agent productivity.

Kustomer is an AI-powered customer service CRM platform that helps businesses provide personalized and efficient support to their customers. It offers a range of features, including a unified customer view, proactive support, AI-powered chatbots, and self-service options. Kustomer is trusted by some of the world's most innovative brands, including Airbnb, Spotify, and Uber.

My AskAI is an AI-powered customer support tool that integrates with Intercom. It offers a more affordable alternative to Intercom's Fin AI chatbot, costing only $0.19 per AI resolution compared to Intercom's $0.99. My AskAI allows businesses to add AI customer support to their Intercom workspace without replacing their existing widget or training their team on a new tool. Businesses can choose how they want their AI chatbot to reply, either directly to customers or as 'notes' for their agents. My AskAI also supports human handover for when a human touch is needed.

Air is the world's first AI that can have full on 10-40 minute long phone calls that sound like a REAL human, with infinite memory, perfect recall, and can autonomously take actions across 5,000 plus applications. It can do the entire job of a full time agent without having to be trained, managed or motivated. It just works 24/7/365.

Belva is an AI-powered phone-calling assistant that can make calls on your behalf. With Belva, you can simply state your objective and the AI will make the call for you, providing you with a live transcription of the conversation. Belva's envoys can handle a variety of tasks, from making appointments and reservations to solving customer issues. You can monitor your active calls in real-time or review saved transcripts to collect information from the call. With Belva, you can get off the phone and let the AI do the talking, saving you time and hassle.

SupportLogic is a cloud-based support experience management platform that uses AI to help businesses improve their customer support operations. The platform provides a range of features, including sentiment analysis, case routing, and quality monitoring, that can help businesses to identify and resolve customer issues quickly and efficiently. SupportLogic also offers a number of integrations with popular CRM and ticketing systems, making it easy to implement and use.

The LLMEvaluation repository is a comprehensive compendium of evaluation methods for Large Language Models (LLMs) and LLM-based systems. It aims to assist academics and industry professionals in creating effective evaluation suites tailored to their specific needs by reviewing industry practices for assessing LLMs and their applications. The repository covers a wide range of evaluation techniques, benchmarks, and studies related to LLMs, including areas such as embeddings, question answering, multi-turn dialogues, reasoning, multi-lingual tasks, ethical AI, biases, safe AI, code generation, summarization, software performance, agent LLM architectures, long text generation, graph understanding, and various unclassified tasks. It also includes evaluations for LLM systems in conversational systems, copilots, search and recommendation engines, task utility, and verticals like healthcare, law, science, financial, and others. The repository provides a wealth of resources for evaluating and understanding the capabilities of LLMs in different domains.

008 is an open-source event-driven AI powered WebRTC Softphone compatible with macOS, Windows, and Linux. It is also accessible on the web. The name '008' or 'agent 008' reflects our ambition: beyond crafting the premier Open Source Softphone, we aim to introduce a programmable, event-driven AI agent. This agent utilizes embedded artificial intelligence models operating directly on the softphone, ensuring efficiency and reduced operational costs.

This repository does not provide a tool, but rather a collection of resources and strategies for academics in the field of artificial intelligence who are feeling depressed or overwhelmed by the rapid advancements in the field. The resources include articles, blog posts, and other materials that offer advice on how to cope with the challenges of working in a fast-paced and competitive environment.

Awesome AI is a curated list of artificial intelligence resources including courses, tools, apps, and open-source projects. It covers a wide range of topics such as machine learning, deep learning, natural language processing, robotics, conversational interfaces, data science, and more. The repository serves as a comprehensive guide for individuals interested in exploring the field of artificial intelligence and its applications across various domains.

Awesome AI is a repository that collects and shares resources in the fields of large language models (LLM), AI-assisted programming, AI drawing, and more. It explores the application and development of generative artificial intelligence. The repository provides information on various AI tools, models, and platforms, along with tutorials and web products related to AI technologies.

The Conversational Azure OpenAI Accelerator is a tool designed to provide rapid, no-cost custom demos tailored to customer use cases, from internal HR/IT to external contact centers. It focuses on top use cases of GenAI conversation and summarization, plus live backend data integration. The tool automates conversations across voice and text channels, providing a valuable way to save money and improve customer and employee experience. By combining Azure OpenAI + Cognitive Search, users can efficiently deploy a ChatGPT experience using web pages, knowledge base articles, and data sources. The tool enables simultaneous deployment of conversational content to chatbots, IVR, voice assistants, and more in one click, eliminating the need for in-depth IT involvement. It leverages Microsoft's advanced AI technologies, resulting in a conversational experience that can converse in human-like dialogue, respond intelligently, and capture content for omni-channel unified analytics.

Bytedesk is an AI-powered customer service and team instant messaging tool that offers features like enterprise instant messaging, online customer service, large model AI assistant, and local area network file transfer. It supports multi-level organizational structure, role management, permission management, chat record management, seating workbench, work order system, seat management, data dashboard, manual knowledge base, skill group management, real-time monitoring, announcements, sensitive words, CRM, report function, and integrated customer service workbench services. The tool is designed for team use with easy configuration throughout the company, and it allows file transfer across platforms using WiFi/hotspots without the need for internet connection.

AiderDesk is a desktop application that enhances coding workflow by leveraging AI capabilities. It offers an intuitive GUI, project management, IDE integration, MCP support, settings management, cost tracking, structured messages, visual file management, model switching, code diff viewer, one-click reverts, and easy sharing. Users can install it by downloading the latest release and running the executable. AiderDesk also supports Python version detection and auto update disabling. It includes features like multiple project management, context file management, model switching, chat mode selection, question answering, cost tracking, MCP server integration, and MCP support for external tools and context. Development setup involves cloning the repository, installing dependencies, running in development mode, and building executables for different platforms. Contributions from the community are welcome following specific guidelines.

GPT Author is a command-line tool designed to help users write long form, multi-chapter stories by providing a story prompt and generating a synopsis and subsequent chapters using ChatGPT. Users can review and make changes to the generated content before finalizing the story output in Markdown and HTML formats. The tool aims to unleash storytelling genius by combining human input with AI-generated content, offering a seamless writing experience for creating engaging narratives.

WritingAIPaper is a comprehensive guide for beginners on crafting AI conference papers. It covers topics like paper structure, core ideas, framework construction, result analysis, and introduction writing. The guide aims to help novices navigate the complexities of academic writing and contribute to the field with clarity and confidence. It also provides tips on readability improvement, logical strength, defensibility, confusion time reduction, and information density increase. The appendix includes sections on AI paper production, a checklist for final hours, common negative review comments, and advice on dealing with paper rejection.

The 'ai-audio-startups' repository is a community list of startups working with AI for audio and music tech. It includes a comprehensive collection of tools and platforms that leverage artificial intelligence to enhance various aspects of music creation, production, source separation, analysis, recommendation, health & wellbeing, radio/podcast, hearing, sound detection, speech transcription, synthesis, enhancement, and manipulation. The repository serves as a valuable resource for individuals interested in exploring innovative AI applications in the audio and music industry.

MFLUX is a line-by-line port of the FLUX implementation in the Huggingface Diffusers library to Apple MLX. It aims to run powerful FLUX models from Black Forest Labs locally on Mac machines. The codebase is minimal and explicit, prioritizing readability over generality and performance. Models are implemented from scratch in MLX, with tokenizers from the Huggingface Transformers library. Dependencies include Numpy and Pillow for image post-processing. Installation can be done using `uv tool` or classic virtual environment setup. Command-line arguments allow for image generation with specified models, prompts, and optional parameters. Quantization options for speed and memory reduction are available. LoRA adapters can be loaded for fine-tuning image generation. Controlnet support provides more control over image generation with reference images. Current limitations include generating images one by one, lack of support for negative prompts, and some LoRA adapters not working.

Fueling-Ambitions-Via-Book-Discoveries is an Advanced Machine Learning & AI Course designed for students, professionals, and AI researchers. The course integrates rigorous theoretical foundations with practical coding exercises, ensuring learners develop a deep understanding of AI algorithms and their applications in finance, healthcare, robotics, NLP, cybersecurity, and more. Inspired by MIT, Stanford, and Harvard’s AI programs, it combines academic research rigor with industry-standard practices used by AI engineers at companies like Google, OpenAI, Facebook AI, DeepMind, and Tesla. Learners can learn 50+ AI techniques from top Machine Learning & Deep Learning books, code from scratch with real-world datasets, projects, and case studies, and focus on ML Engineering & AI Deployment using Django & Streamlit. The course also offers industry-relevant projects to build a strong AI portfolio.

GOLEM is an open-source AI framework focused on optimization and learning of structured graph-based models using meta-heuristic methods. It emphasizes the potential of meta-heuristics in complex problem spaces where gradient-based methods are not suitable, and the importance of structured models in various problem domains. The framework offers features like structured model optimization, metaheuristic methods, multi-objective optimization, constrained optimization, extensibility, interpretability, and reproducibility. It can be applied to optimization problems represented as directed graphs with defined fitness functions. GOLEM has applications in areas like AutoML, Bayesian network structure search, differential equation discovery, geometric design, and neural architecture search. The project structure includes packages for core functionalities, adapters, graph representation, optimizers, genetic algorithms, utilities, serialization, visualization, examples, and testing. Contributions are welcome, and the project is supported by ITMO University's Research Center Strong Artificial Intelligence in Industry.

A package to help benchmark various LLM related tasks. The benchmarks are organized by end-to-end use cases, and utilize LangSmith heavily. We have several goals in open sourcing this: * Showing how we collect our benchmark datasets for each task * Showing what the benchmark datasets we use for each task is * Showing how we evaluate each task * Encouraging others to benchmark their solutions on these tasks (we are always looking for better ways of doing things!)

The ai-cli-lib is a library designed to enhance interactive command-line editing programs by integrating with GPT large language model servers. It allows users to obtain AI help from servers like Anthropic's or OpenAI's, or a llama.cpp server. The library acts as a command line copilot, providing natural language prompts and responses to enhance user experience and productivity. It supports various platforms such as Debian GNU/Linux, macOS, and Cygwin, and requires specific packages for installation and operation. Users can configure the library to activate during shell startup and interact with command-line programs like bash, mysql, psql, gdb, sqlite3, and bc. Additionally, the library provides options for configuring API keys, setting up llama.cpp servers, and ensuring data privacy by managing context settings.

The collection is actively updated with the help of an internal literature search engine.

Kor is a prototype tool designed to help users extract structured data from text using Language Models (LLMs). It generates prompts, sends them to specified LLMs, and parses the output. The tool works with the parsing approach and is integrated with the LangChain framework. Kor is compatible with pydantic v2 and v1, and schema is typed checked using pydantic. It is primarily used for extracting information from text based on provided reference examples and schema documentation. Kor is designed to work with all good-enough LLMs regardless of their support for function/tool calling or JSON modes.

A specialized assistant for Helpdesk information of companies and organizations.

ヤナギダ・システムズのカスタマーサポート用ChatBotです。

Guides users through mobile phone resets.

Microsoft 365 support agent, redirects admin-level requests to PCT Support.

I simulate tough Customer Support scenarios for Agent Training.

A knowledgeable guide on customer service best practices and terminology.

Ignora linguagem ofensiva, focando em atendimento qualitativo.

From setting up a printer to troubleshooting a device, I’m here to help you step-by-step.

Ein Bot, der grundlegende technische Unterstützung und Fehlerbehebung für gängige Software und Hardware bietet.

提供 Windows 操作、CMD 和 PowerShell 命令等任何 Windows 相关的帮助。

A step-by-step IT troubleshooter, ensuring a natural conversation flow.

Free Technical Support GPT by Franz Enzenhofer

Your go-to assistant for everyday tech support and guidance.

I assist IT technicians in managing and closing tickets efficiently.

しっかりした顧客対応をしてくれるAIです。TANAKAさんです。

Third-line technical support engineer, providing advanced IT assistance.

Assists in resolving technical issues in field operations.

Virtual Router Assistant 24/7

寻找解决方案的问题解决专家

Expert tech support for Hispanic businesses in Miami.