Best AI tools for< manage customer support tickets >

Ticket AI is a Discord bot that automates customer support by answering tickets with AI. It simplifies support by allowing users to upload training data, such as support documents, and then using that data to answer customer questions. Ticket AI is easy to use, with no coding experience required, and it offers features such as custom support channels, ephemeral replies, and 24/7 availability. With Ticket AI, businesses can save time and improve the efficiency of their customer support.

JustReply is a customer support tool built for teams that use Slack. All customer support conversations are sent to your Slack workspace where your team can view, assign and respond directly from within Slack. In most early stage companies, everyone is involved in customer support. JustReply was made to make this easier to do.

Help.center is a knowledge base solution powered by AI to help customers get instant answers. It offers features such as AI search, AI chatbot, multilingual support, and automatic learning. With Help.center, businesses can reduce support tickets, provide 24x7 support, and improve customer satisfaction.

Open is an AI-powered customer support tool that automates responses to customer queries. It uses artificial intelligence to understand and respond to customer messages, providing quick and accurate solutions. Open streamlines the customer support process, saving time and improving efficiency for businesses. With its AI autopilot feature, Open can handle a large volume of customer inquiries without human intervention, ensuring round-the-clock support for users. The tool is designed to enhance customer satisfaction and optimize support operations.

LiveChat is a customer service software application that provides businesses with tools to enhance customer support and sales across multiple communication channels. It offers features such as AI chatbots, helpdesk support, knowledge base, and widgets to automate and improve customer interactions. LiveChat aims to help businesses boost customer satisfaction, increase sales, and retain customers longer through efficient and personalized support.

Olvy is an AI-powered platform that helps businesses manage user feedback efficiently. It offers a unified workspace for surveys, interviews, reviews, support tickets, and sales calls, all automated using state-of-the-art AI technology. Olvy turns customer feedback into actionable insights, empowering decision-making with data-driven insights and enabling companies to stay connected to user needs. It provides features like automated feedback organization, integration with multiple sources, bulk upload of survey responses, sentiment analysis, thematic analysis, and AI-generated reports. Olvy's Auto-Listener agent filters genuine feedback, while its AI capabilities summarize large data sets and identify key user concerns promptly.

Mava is a customer support platform that uses AI to help businesses manage their support operations. It offers a range of features, including a shared inbox, a Discord bot, and a knowledge base. Mava is designed to help businesses scale their support operations and improve their customer satisfaction.

ChatFlow is an AI-driven customer support application that revolutionizes customer service for startups and SMEs. It offers a modern, scalable, and intelligent solution to help businesses build customer satisfaction. With features like live chat, AI-powered chatbots, automated ticketing, multi-channel integration, analytics and reporting, and a knowledge base, ChatFlow empowers businesses to provide unrivaled customer support. The application ensures high availability with 24/7 automated customer support, reducing wait times and increasing customer happiness.

BoldDesk by Syncfusion is an AI-powered customer service software designed to streamline support operations and enhance customer satisfaction. It offers a comprehensive suite of features including ticketing system, knowledge base, task management, AI capabilities, and mobile app. The application leverages generative AI and workflow automations to reduce support volume and increase efficiency. BoldDesk is suitable for startups, small businesses, and enterprises, providing customizable solutions for various support needs. With features like workflow automations, customer portal, satisfaction survey, and reports & analytics, BoldDesk aims to optimize help desk operations and improve customer service.

Unthread is an AI-powered ticketing application integrated with Slack, designed to streamline support processes by automating responses, insights, and ticket management. It offers features such as tracking conversations in shared channels, AI-generated support, shared email inbox, in-app live chat, and integration with CRM and task management tools. Unthread provides advantages like prioritizing tickets, improving response times, automating workflows, aggregating data from multiple sources, and offering comprehensive analytics. However, it may have disadvantages such as potential complexity in setting up integrations, dependency on Slack for operation, and the need for training to fully utilize its features.

DeskDay is a Conversational Service Automation (CSA) platform designed for Managed Service Providers (MSPs). It offers a chat-based ticketing experience, smart quality assurance, efficient billing processes, and project management tools. DeskDay aims to streamline IT support services and enhance customer experience through automation and real-time collaboration. The platform integrates with Microsoft Teams, mobile apps, and desktop systems to provide a unified support experience for end-users.

Struxe is a comprehensive productivity suite that seamlessly integrates internal social networking with essential tools for collaborative innovation, project management, documentation, and idea creation. It offers a range of features including AI assistants, project management, ticketing, internal wiki, user workspaces, and more. Struxe aims to enhance team productivity, streamline communication, and foster a sense of community within organizations.

GoodGist is an AI platform that focuses on customer and partner enablement. It offers autonomous learning, support, and knowledge management powered by AI to help software companies onboard faster, implement better, and support stronger. The platform provides personalized training, reduces support tickets, generates reference architectures, and facilitates collaboration among teams and partners. GoodGist aims to enhance software proficiency, reduce support costs, improve customer satisfaction, and increase partner engagement through hyper-personalized learning experiences and adaptive content support.

Rannkly is a comprehensive AI-powered platform that offers a suite of tools for review management, social media management, campaign management, messaging management, ticketing management, website widgets, and forms. It helps businesses collect, monitor, analyze, and respond to customer feedback efficiently. With advanced AI assistance, Rannkly enables businesses to enhance their online presence, engage with customers effectively, streamline marketing efforts, and improve customer satisfaction. The platform is designed to simplify communication processes, boost brand visibility, and optimize customer experience across various channels.

Serviceaide offers a complete product portfolio of software solutions. AI-powered solutions deliver unmatched service across IT, business departments, and customer support. Serviceaide focuses on helping customers drive various digital process transformations leveraging automation and AI.

Rezolve.ai is a Generative AI-powered modern Employee Service Desk that brings instant employee support within Microsoft Teams, reducing enterprise friction and enhancing the employee experience.

LunaGPT is a cutting-edge automation tool powered by ChatGPT, designed to revolutionize customer support and lead generation. It allows users to train their own GPT chatbot on their data, enabling it to provide instant, friendly, and precise answers to customers 24/7. LunaGPT offers a state-of-the-art SaaS platform that can be customized to unlock the true potential of products. With powerful AI capabilities, including access to OpenAI conversational models like GPT-3.5-turbo and GPT-4, LunaGPT is a comprehensive solution for businesses looking to supercharge their customer support and lead generation efforts.

DocsBot AI is a powerful AI tool that enables users to create custom chatbots from their documentation. It offers instant answers for customers, team members, and users by training AI-powered chatbots with content and documentation. DocsBot helps businesses save money, improve customer support, boost team productivity, and enhance AI copywriting. The tool allows for easy integration with websites, support tickets, internal knowledge bases, and more, providing a seamless and efficient customer support experience.

Rargus is a generative AI-powered customer feedback analysis tool that helps businesses understand what their customers want and need. It collects feedback from multiple channels, including app reviews, customer support tickets, and social media, and then uses AI to analyze and segment the feedback, providing businesses with valuable insights that they can use to build better products and improve customer satisfaction.

Yuma AI is an automated AI customer service platform designed specifically for e-commerce businesses. It empowers Shopify merchants to boost agent productivity and reduce operating costs by automating mundane tasks, providing 24/7 customer support, and improving customer satisfaction. Yuma AI seamlessly integrates with various e-commerce tools and plugins, enabling businesses to streamline their customer service operations and maximize ROI.

Tiledesk is an open-source live chat platform with integrated chatbots written in Node.js and Express. It is designed to be a multi-channel platform for web, Android, and iOS, and it can be used to increase sales or provide post-sales customer service. Tiledesk's chatbot technology allows for automation of conversations, and it also provides APIs and webhooks for connecting external applications. Additionally, it offers a marketplace for apps and features such as CRM, ticketing, and data export.

Obsei is an open-source, low-code, AI powered automation tool that consists of an Observer to collect unstructured data from various sources, an Analyzer to analyze the collected data with various AI tasks, and an Informer to send analyzed data to various destinations. The tool is suitable for scheduled jobs or serverless applications as all Observers can store their state in databases. Obsei is still in alpha stage, so caution is advised when using it in production. The tool can be used for social listening, alerting/notification, automatic customer issue creation, extraction of deeper insights from feedbacks, market research, dataset creation for various AI tasks, and more based on creativity.

**Advising App™** is a software solution created by Canyon GBS™ that includes a robust personal assistant designed to support student service professionals in their day-to-day roles. The assistant can help with research tasks, draft communication, language translation, content creation, student profile analysis, project planning, ideation, and much more. The software also includes a student service CRM designed to support the management of prospective and enrolled students. Key features of the CRM include record management, email and SMS, service management, caseload management, task management, interaction tracking, files and documents, and much more.

SalesGPT is an open-source AI agent designed for sales, utilizing context-awareness and LLMs to work across various communication channels like voice, email, and texting. It aims to enhance sales conversations by understanding the stage of the conversation and providing tools like product knowledge base to reduce errors. The agent can autonomously generate payment links, handle objections, and close sales. It also offers features like automated email communication, meeting scheduling, and integration with various LLMs for customization. SalesGPT is optimized for low latency in voice channels and ensures human supervision where necessary. The tool provides enterprise-grade security and supports LangSmith tracing for monitoring and evaluation of intelligent agents built on LLM frameworks.

AI-powered call center solution with Azure and OpenAI GPT. The bot can answer calls, understand the customer's request, and provide relevant information or assistance. It can also create a todo list of tasks to complete the claim, and send a report after the call. The bot is customizable, and can be used in multiple languages.

Deep Chat is a fully customizable AI chat component that can be injected into your website with minimal to no effort. Whether you want to create a chatbot that leverages popular APIs such as ChatGPT or connect to your own custom service, this component can do it all! Explore deepchat.dev to view all of the available features, how to use them, examples and more!

Contoso Chat is a Python sample demonstrating how to build, evaluate, and deploy a retail copilot application with Azure AI Studio using Promptflow with Prompty assets. The sample implements a Retrieval Augmented Generation approach to answer customer queries based on the company's product catalog and customer purchase history. It utilizes Azure AI Search, Azure Cosmos DB, Azure OpenAI, text-embeddings-ada-002, and GPT models for vectorizing user queries, AI-assisted evaluation, and generating chat responses. By exploring this sample, users can learn to build a retail copilot application, define prompts using Prompty, design, run & evaluate a copilot using Promptflow, provision and deploy the solution to Azure using the Azure Developer CLI, and understand Responsible AI practices for evaluation and content safety.

Awesome AI Tools is a curated list of popular tools and resources for artificial intelligence enthusiasts. It includes a wide range of tools such as machine learning libraries, deep learning frameworks, data visualization tools, and natural language processing resources. Whether you are a beginner or an experienced AI practitioner, this repository aims to provide you with a comprehensive collection of tools to enhance your AI projects and research. Explore the list to discover new tools, stay updated with the latest advancements in AI technology, and find the right resources to support your AI endeavors.

Argilla is a collaboration platform for AI engineers and domain experts that require high-quality outputs, full data ownership, and overall efficiency. It helps users improve AI output quality through data quality, take control of their data and models, and improve efficiency by quickly iterating on the right data and models. Argilla is an open-source community-driven project that provides tools for achieving and maintaining high-quality data standards, with a focus on NLP and LLMs. It is used by AI teams from companies like the Red Cross, Loris.ai, and Prolific to improve the quality and efficiency of AI projects.

DeepEval is a simple-to-use, open-source LLM evaluation framework specialized for unit testing LLM outputs. It incorporates various metrics such as G-Eval, hallucination, answer relevancy, RAGAS, etc., and runs locally on your machine for evaluation. It provides a wide range of ready-to-use evaluation metrics, allows for creating custom metrics, integrates with any CI/CD environment, and enables benchmarking LLMs on popular benchmarks. DeepEval is designed for evaluating RAG and fine-tuning applications, helping users optimize hyperparameters, prevent prompt drifting, and transition from OpenAI to hosting their own Llama2 with confidence.

LLMClient is a JavaScript/TypeScript library that simplifies working with large language models (LLMs) by providing an easy-to-use interface for building and composing efficient prompts using prompt signatures. These signatures enable the automatic generation of typed prompts, allowing developers to leverage advanced capabilities like reasoning, function calling, RAG, ReAcT, and Chain of Thought. The library supports various LLMs and vector databases, making it a versatile tool for a wide range of applications.

The Keras-llm-robot Web UI project is an open-source tool designed for offline deployment and testing of various open-source models from the Hugging Face website. It allows users to combine multiple models through configuration to achieve functionalities like multimodal, RAG, Agent, and more. The project consists of three main interfaces: chat interface for language models, configuration interface for loading models, and tools & agent interface for auxiliary models. Users can interact with the language model through text, voice, and image inputs, and the tool supports features like model loading, quantization, fine-tuning, role-playing, code interpretation, speech recognition, image recognition, network search engine, and function calling.

Ax is a Typescript library that allows users to build intelligent agents inspired by agentic workflows and the Stanford DSP paper. It seamlessly integrates with multiple Large Language Models (LLMs) and VectorDBs to create RAG pipelines or collaborative agents capable of solving complex problems. The library offers advanced features such as streaming validation, multi-modal DSP, and automatic prompt tuning using optimizers. Users can easily convert documents of any format to text, perform smart chunking, embedding, and querying, and ensure output validation while streaming. Ax is production-ready, written in Typescript, and has zero dependencies.

Bytedesk is an AI-powered customer service and team instant messaging tool that offers features like enterprise instant messaging, online customer service, large model AI assistant, and local area network file transfer. It supports multi-level organizational structure, role management, permission management, chat record management, seating workbench, work order system, seat management, data dashboard, manual knowledge base, skill group management, real-time monitoring, announcements, sensitive words, CRM, report function, and integrated customer service workbench services. The tool is designed for team use with easy configuration throughout the company, and it allows file transfer across platforms using WiFi/hotspots without the need for internet connection.

OpenKF (Open Knowledge Flow) is an online intelligent customer service system. It is an open-source customer service system based on OpenIM, supporting LLM (Local Knowledgebase) customer service and multi-channel customer service. It is easy to integrate with third-party systems, deploy, and perform secondary development. The system provides features like login page, config page, dashboard page, platform page, and session page. Users can quickly get started with OpenKF by following the installation and run instructions. The architecture follows MVC design with a standardized directory structure. The community encourages involvement through community meetings, contributions, and development. OpenKF is licensed under the Apache 2.0 license.

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