Best AI tools for< It Help Desk Technician >

DeskDay is a Conversational Service Automation (CSA) platform designed for modern Managed Service Providers (MSPs) and IT Teams. It revolutionizes the service desk experience by offering chat-based ticketing, instant notifications, smart quality assurance, efficient billing, chat-based project management, and intelligent timesheet tracking. DeskDay aims to optimize workflows, drive productivity, and enhance customer support for MSPs and IT departments.

Risotto is an AI help desk application designed to streamline IT support processes. It offers features such as automatic ticket creation, routing, workflows, and escalations, as well as integrations with popular knowledge stores. Risotto aims to enhance security, improve employee experience, and save time and money by automating access requests and providing 24/7 support. The application leverages AI to provide fast responses, reduce support overhead, and handle access requests through natural language, ultimately making IT teams more efficient and effective.

Iokoo is an intelligent IT support solution for small organizations, offering instant troubleshooting for all your IT needs. It combines artificial intelligence with human expertise to provide efficient and personalized solutions. Iokoo is available 24/7 on mobile and desktop, in multiple languages, and offers self-resolution options for IT incidents. The service is provided by NowBrains Group, with over 20 years of experience in IT support.

Serviceaide offers a complete product portfolio of software solutions. AI-powered solutions deliver unmatched service across IT, business departments, and customer support. Serviceaide focuses on helping customers drive various digital process transformations leveraging automation and AI.

SysAid is a Next-Gen ITSM Platform that offers a comprehensive IT service management solution with generative AI capabilities. It provides features such as AI chatbot integration, asset management, workflow automation, and performance insights. SysAid aims to streamline IT processes, empower agents with AI, and enhance end-user experience. The platform is designed to help organizations deliver exceptional service efficiently and scale seamlessly.

Zephyr Global is an AI application called Neo that provides Microsoft technical support through an AI assistant named Neo. It offers 24/7 technical support, instant solutions, and strategic guidance for Microsoft products and services. Neo assists with setup guidance, issue resolution, training opportunities, and provides additional resources for Microsoft support. The application aims to optimize operations effortlessly by delivering consistent, reliable information and round-the-clock support.

Caffeinated CX is an AI-powered customer support solution that helps businesses improve their customer support efficiency. It offers a range of features, including AI-powered response generation, ticket auto-triage, macro suggestion, and more. Caffeinated CX integrates with all major support software and is easy to implement. It is used by leading brands across industries and has helped them achieve significant improvements in their customer support metrics.

Userscom is an AI-powered ticketing software that helps businesses respond to customer queries faster and more efficiently. It uses AI to identify important tasks, create to-dos, and organize tickets into tabs. Userscom also integrates with websites in multiple ways, making it easy for businesses to collect and respond to customer inquiries.

SupportLogic is a cloud-based support experience management platform that uses AI to help businesses improve their customer support operations. The platform provides a range of features, including sentiment analysis, case routing, and quality monitoring, that can help businesses to identify and resolve customer issues quickly and efficiently. SupportLogic also offers a number of integrations with popular CRM and ticketing systems, making it easy to implement and use.

Edward is a conversational AI platform that helps businesses automate customer service, sales, and marketing tasks. It uses natural language processing and machine learning to understand customer intent and provide personalized responses. Edward can be integrated with a variety of business applications, including CRM, help desk, and e-commerce platforms.

Air is the world's first AI that can have full on 10-40 minute long phone calls that sound like a REAL human, with infinite memory, perfect recall, and can autonomously take actions across 5,000 plus applications. It can do the entire job of a full time agent without having to be trained, managed or motivated. It just works 24/7/365.

Zenbots is a Zendesk AI chatbot that provides dedicated Zendesk support with access to all of your Zendesk support articles. It is designed to speed up operations, assist agents, or even let customers solve problems on their own. Zenbots can be integrated into existing workflows with just a few clicks and can be set up in under 24 hours. It offers a free 7-day trial.

Inbenta is a conversational AI platform that helps companies improve customer experience through intelligent automation. It offers a range of products and services, including chatbots, search, knowledge management, and case management. Inbenta's platform is used by over 1,000 companies across industries around the globe.

Re:amaze is an integrated customer service, live chat, and helpdesk platform for online businesses. It offers a range of features to help businesses provide better customer service and engagement, including a shared inbox, live chat, chatbots, push campaigns, AI-powered response and creation tools, a customizable FAQ center, a status page, and real-time customer activity monitoring. Re:amaze is designed to help businesses consolidate all their customer support channels and respond faster than ever before. It also offers a range of integrations with other business tools and applications.

My AskAI is an affordable Zendesk AI alternative that provides AI customer support solutions. It aims to help businesses enhance their customer support efficiency by deflecting up to 75% of customer support requests with AI technology. The tool is 5-10 times cheaper than Zendesk's AI features, offering cost-effective AI resolution at only $0.10 per conversation. My AskAI seamlessly integrates with Zendesk's App Marketplace, allowing businesses to set up AI support agent quickly without the need for extensive training or system replacement. The tool also emphasizes the importance of human touch in customer support, enabling a smooth AI + Human customer support experience.

Help.center is a customer support knowledge base powered by AI that empowers businesses to reduce support tickets significantly and help more customers faster. It offers AI chatbot and knowledge base features to enable self-service for customers, manage customer conversations efficiently, and improve customer satisfaction rates. The application is designed to provide 24x7 support, multilingual assistance, and automatic learning capabilities. Help.center is trusted by over 500 companies and offers a user-friendly interface for easy integration into product ecosystems.

WowTo is an all-in-one support video platform that helps businesses create how-to videos, host video knowledge bases, and provide in-app video help. With WowTo's AI-powered video creator, businesses can easily create step-by-step how-to videos without any prior design expertise. WowTo also offers a variety of pre-made video knowledge base layouts to choose from, making it easy to create a professional-looking video knowledge base that matches your brand. In addition, WowTo's in-app video widget allows businesses to provide contextual video help to their visitors, improving the customer support experience.

BoldDesk by Syncfusion is a comprehensive customer service software designed to effortlessly resolve 70% of customer inquiries. It offers features such as ticketing system, live chat support, omnichannel inbox, knowledge base, task management, and AI Copilot. The application aims to enhance customer service efficiency through automation, collaboration, and customization. BoldDesk provides workflow automation, contact management, reports & analytics, mobile app, customer portal, apps & integrations, and satisfaction survey (CSAT). It caters to startups, small businesses, and enterprises, offering solutions for email ticketing, shared inbox software, multi-brand help desk, internal help desk software, trouble ticketing software, and embedded help widgets.

SupportAgent.ai is an AI-powered support agent that helps businesses automate their customer support conversations. It uses GPT-4, OpenAI's most advanced AI model, to quickly and accurately draft email replies. SupportAgent.ai learns from your previous replies and help docs to provide personalized and relevant responses. It can also filter by tags to ensure that the right answers are given to the right customers.

The website offers a no-code AI-powered user assistance tool that helps turn knowledge bases into proactive in-app support. It features Explain This for in-app contextual mastery, Chatbot for real-time intelligent responses, Tooltips for effortless interaction, Widget for a centralized help hub, Knowledge Base for context-based empowerment, and Ticket Form for hassle-free issue reporting. The tool supports seven languages and aims to boost product adoption while reducing support tickets.

The Conversational Azure OpenAI Accelerator is a tool designed to provide rapid, no-cost custom demos tailored to customer use cases, from internal HR/IT to external contact centers. It focuses on top use cases of GenAI conversation and summarization, plus live backend data integration. The tool automates conversations across voice and text channels, providing a valuable way to save money and improve customer and employee experience. By combining Azure OpenAI + Cognitive Search, users can efficiently deploy a ChatGPT experience using web pages, knowledge base articles, and data sources. The tool enables simultaneous deployment of conversational content to chatbots, IVR, voice assistants, and more in one click, eliminating the need for in-depth IT involvement. It leverages Microsoft's advanced AI technologies, resulting in a conversational experience that can converse in human-like dialogue, respond intelligently, and capture content for omni-channel unified analytics.

008 is an open-source event-driven AI powered WebRTC Softphone compatible with macOS, Windows, and Linux. It is also accessible on the web. The name '008' or 'agent 008' reflects our ambition: beyond crafting the premier Open Source Softphone, we aim to introduce a programmable, event-driven AI agent. This agent utilizes embedded artificial intelligence models operating directly on the softphone, ensuring efficiency and reduced operational costs.

The LLMEvaluation repository is a comprehensive compendium of evaluation methods for Large Language Models (LLMs) and LLM-based systems. It aims to assist academics and industry professionals in creating effective evaluation suites tailored to their specific needs by reviewing industry practices for assessing LLMs and their applications. The repository covers a wide range of evaluation techniques, benchmarks, and studies related to LLMs, including areas such as embeddings, question answering, multi-turn dialogues, reasoning, multi-lingual tasks, ethical AI, biases, safe AI, code generation, summarization, software performance, agent LLM architectures, long text generation, graph understanding, and various unclassified tasks. It also includes evaluations for LLM systems in conversational systems, copilots, search and recommendation engines, task utility, and verticals like healthcare, law, science, financial, and others. The repository provides a wealth of resources for evaluating and understanding the capabilities of LLMs in different domains.

Bytedesk is an AI-powered customer service and team instant messaging tool that offers features like enterprise instant messaging, online customer service, large model AI assistant, and local area network file transfer. It supports multi-level organizational structure, role management, permission management, chat record management, seating workbench, work order system, seat management, data dashboard, manual knowledge base, skill group management, real-time monitoring, announcements, sensitive words, CRM, report function, and integrated customer service workbench services. The tool is designed for team use with easy configuration throughout the company, and it allows file transfer across platforms using WiFi/hotspots without the need for internet connection.

WritingAIPaper is a comprehensive guide for beginners on crafting AI conference papers. It covers topics like paper structure, core ideas, framework construction, result analysis, and introduction writing. The guide aims to help novices navigate the complexities of academic writing and contribute to the field with clarity and confidence. It also provides tips on readability improvement, logical strength, defensibility, confusion time reduction, and information density increase. The appendix includes sections on AI paper production, a checklist for final hours, common negative review comments, and advice on dealing with paper rejection.

Awesome AI is a curated list of artificial intelligence resources including courses, tools, apps, and open-source projects. It covers a wide range of topics such as machine learning, deep learning, natural language processing, robotics, conversational interfaces, data science, and more. The repository serves as a comprehensive guide for individuals interested in exploring the field of artificial intelligence and its applications across various domains.

This repository does not provide a tool, but rather a collection of resources and strategies for academics in the field of artificial intelligence who are feeling depressed or overwhelmed by the rapid advancements in the field. The resources include articles, blog posts, and other materials that offer advice on how to cope with the challenges of working in a fast-paced and competitive environment.

The 'ai-audio-startups' repository is a community list of startups working with AI for audio and music tech. It includes a comprehensive collection of tools and platforms that leverage artificial intelligence to enhance various aspects of music creation, production, source separation, analysis, recommendation, health & wellbeing, radio/podcast, hearing, sound detection, speech transcription, synthesis, enhancement, and manipulation. The repository serves as a valuable resource for individuals interested in exploring innovative AI applications in the audio and music industry.

Awesome AI is a repository that collects and shares resources in the fields of large language models (LLM), AI-assisted programming, AI drawing, and more. It explores the application and development of generative artificial intelligence. The repository provides information on various AI tools, models, and platforms, along with tutorials and web products related to AI technologies.

GOLEM is an open-source AI framework focused on optimization and learning of structured graph-based models using meta-heuristic methods. It emphasizes the potential of meta-heuristics in complex problem spaces where gradient-based methods are not suitable, and the importance of structured models in various problem domains. The framework offers features like structured model optimization, metaheuristic methods, multi-objective optimization, constrained optimization, extensibility, interpretability, and reproducibility. It can be applied to optimization problems represented as directed graphs with defined fitness functions. GOLEM has applications in areas like AutoML, Bayesian network structure search, differential equation discovery, geometric design, and neural architecture search. The project structure includes packages for core functionalities, adapters, graph representation, optimizers, genetic algorithms, utilities, serialization, visualization, examples, and testing. Contributions are welcome, and the project is supported by ITMO University's Research Center Strong Artificial Intelligence in Industry.

This repository is a part of the 13th iT Help Ironman competition, focusing on exploring explainable artificial intelligence (XAI) in machine learning and deep learning. The content covers the basics of XAI, its applications, cases, challenges, and future directions. It also includes practical machine learning algorithms, model deployment, and integration concepts. The author aims to provide detailed resources on AI and share knowledge with the audience through this competition.

This repository contains tutorial content for the 12th iT Help Ironman competition, focusing on machine learning algorithms and their practical applications. The tutorials cover topics such as AI model integration, API server deployment techniques, and hands-on programming exercises. The series is presented in video format and will be compiled into an e-book in the future. Suitable for those familiar with Python, interested in implementing AI prediction models, data analysis, and backend integration and deployment of AI models.

Perplexica is an open-source AI-powered search engine that utilizes advanced machine learning algorithms to provide clear answers with sources cited. It offers various modes like Copilot Mode, Normal Mode, and Focus Modes for specific types of questions. Perplexica ensures up-to-date information by using SearxNG metasearch engine. It also features image and video search capabilities and upcoming features include finalizing Copilot Mode and adding Discover and History Saving features.

FridonAI is an open-source project offering AI-powered tools for cryptocurrency analysis and blockchain operations. It includes modules like FridonAnalytics for price analysis, FridonSearch for technical indicators, FridonNotifier for custom alerts, FridonBlockchain for blockchain operations, and FridonChat as a unified chat interface. The platform empowers users to create custom AI chatbots, access crypto tools, and interact effortlessly through chat. The core functionality is modular, with plugins, tools, and utilities for easy extension and development. FridonAI implements a scoring system to assess user interactions and incentivize engagement. The application uses Redis extensively for communication and includes a Nest.js backend for system operations.

LLM Reasoners is a library that enables LLMs to conduct complex reasoning, with advanced reasoning algorithms. It approaches multi-step reasoning as planning and searches for the optimal reasoning chain, which achieves the best balance of exploration vs exploitation with the idea of "World Model" and "Reward". Given any reasoning problem, simply define the reward function and an optional world model (explained below), and let LLM reasoners take care of the rest, including Reasoning Algorithms, Visualization, LLM calling, and more!

Scylla is an intelligent proxy pool tool designed for humanities, enabling users to extract content from the internet and build their own Large Language Models in the AI era. It features automatic proxy IP crawling and validation, an easy-to-use JSON API, a simple web-based user interface, HTTP forward proxy server, Scrapy and requests integration, and headless browser crawling. Users can start using Scylla with just one command, making it a versatile tool for various web scraping and content extraction tasks.

SuperPrompt is an open-source project designed to help users understand AI agents. The project includes a prompt with theoretical, mathematical, and binary instructions for users to follow. It aims to serve as a universal catalyst for infinite conceptual evolution, focusing on metamorphic abstract reasoning and self-transcending objectives. The prompt encourages users to explore fundamental truths, create order from cognitive chaos, and prepare for paradigm shifts in understanding. It provides guidelines for analyzing multidimensional states, synthesizing emergent patterns, and integrating new paradigms.

Scrape It Now is a versatile tool for scraping websites with features like decoupled architecture, CLI functionality, idempotent operations, and content storage options. The tool includes a scraper component for efficient scraping, ad blocking, link detection, markdown extraction, dynamic content loading, and anonymity features. It also offers an indexer component for creating AI search indexes, chunking content, embedding chunks, and enabling semantic search. The tool supports various configurations for Azure services and local storage, providing flexibility and scalability for web scraping and indexing tasks.

MindNLP is an open-source NLP library based on MindSpore. It provides a platform for solving natural language processing tasks, containing many common approaches in NLP. It can help researchers and developers to construct and train models more conveniently and rapidly. Key features of MindNLP include: * Comprehensive data processing: Several classical NLP datasets are packaged into a friendly module for easy use, such as Multi30k, SQuAD, CoNLL, etc. * Friendly NLP model toolset: MindNLP provides various configurable components. It is friendly to customize models using MindNLP. * Easy-to-use engine: MindNLP simplified complicated training process in MindSpore. It supports Trainer and Evaluator interfaces to train and evaluate models easily. MindNLP supports a wide range of NLP tasks, including: * Language modeling * Machine translation * Question answering * Sentiment analysis * Sequence labeling * Summarization MindNLP also supports industry-leading Large Language Models (LLMs), including Llama, GLM, RWKV, etc. For support related to large language models, including pre-training, fine-tuning, and inference demo examples, you can find them in the "llm" directory. To install MindNLP, you can either install it from Pypi, download the daily build wheel, or install it from source. The installation instructions are provided in the documentation. MindNLP is released under the Apache 2.0 license. If you find this project useful in your research, please consider citing the following paper: @misc{mindnlp2022, title={{MindNLP}: a MindSpore NLP library}, author={MindNLP Contributors}, howpublished = {\url{https://github.com/mindlab-ai/mindnlp}}, year={2022} }

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