Best AI tools for< Manage Customer Support >

Whelp is an omnichannel inbox software that helps businesses connect with customers on Voice, Email, Live Chat, SMS, and WhatsApp for seamless, personalized service. It offers a unified customer view, AI-powered automations, advanced reporting, and customizable communication campaigns. Whelp's platform simplifies the process of managing and responding to customer inquiries and concerns by consolidating all of their interactions and data in one place. It allows businesses to easily customize and automate their communication campaigns, sending bulk messages via WhatsApp, Telegram, Email, and Facebook Messenger. The chatbot builder on this platform makes it easy to design and deploy chatbots that can provide customers with 24/7 service and quick responses to their inquiries and concerns.

Supermoon is an AI-powered E-Commerce & Customer Service Communication Management Software that simplifies customer support by leveraging the power of AI. It offers features such as Shared Inbox, Live Chat, Smart Contact Form, Omnichannel Inbox, AI Customization, Shopify integration, Team Chat, and CRM capabilities. Supermoon's AI assistant provides automatic reply suggestions, message summaries, sentiment analysis, and personalized responses to customer inquiries, enhancing customer service efficiency and satisfaction.

Atochat is an AI chatbot marketing tool that helps businesses level up their lead generation, sales, and customer support through automation. It offers a Visual Drag & Drop Flow Builder for creating dynamic chatbots without coding. With features like impactful broadcasting, real-time customer support, sequence messaging, user input flow, and webhook workflow, Atochat revolutionizes business workflows. It also provides an E-commerce platform, form builder for scheduling appointments, and WooCommerce automation. The tool enables efficient chat management with a shared team inbox and offers various pricing plans to cater to different business needs.

Omni Engage is a powerful omnichannel communications software designed to help businesses create meaningful and personalized interactions with their customers. It allows businesses to connect with their audience across multiple channels, including email, social media, and voice, and deliver a consistent and memorable experience for every customer. Omni Engage simplifies customer engagement with its Unified Inbox, which enables agents to handle requests from all channels seamlessly and efficiently. It also offers AI automation with Omni Automate, which streamlines customer interactions by automating routine inquiries and providing rapid response times. With its robust reporting and analytics capabilities, Omni Engage empowers supervisors to measure engagement and performance across all channels, identify areas for improvement, and drive success.

1hero.ai is an AI-powered customer service chatbot designed specifically for e-commerce businesses. It connects to your customer support channels and autonomously responds to post-sales and pre-sales inquiries in 26 languages. 1hero.ai integrates with a variety of e-commerce platforms, including Shopify, and can be used to manage customer inquiries across multiple channels, including email, social media, and phone. It uses natural language processing to understand customer inquiries and generate tailored responses, and can be customized to match your brand's tone of voice and style. 1hero.ai also offers a range of features to help you manage your customer support operations, including automated refunds, order placement and editing, and personalized shopping recommendations.

TarsyAI is an AI tool that allows users to build AI assistants without the need for coding. Users can create customized AI assistants to manage customer support, lead generation, sales, and more. The platform offers features such as training with own data, customizing chat widgets, deploying AI assistants, monitoring and improving performance. TarsyAI supports multiple languages, provides advanced AI instructions, lead generation capabilities, and detailed analytics to enhance user interactions. The tool offers various pricing options to cater to different user needs, with a free trial available for all plans.

Help.center is a customer support knowledge base powered by AI that empowers businesses to reduce support tickets significantly and help more customers faster. It offers AI chatbot and knowledge base features to enable self-service for customers, manage customer conversations efficiently, and improve customer satisfaction rates. The application is designed to provide 24x7 support, multilingual assistance, and automatic learning capabilities. Help.center is trusted by over 500 companies and offers a user-friendly interface for easy integration into product ecosystems.

CX Genie is an AI-powered customer support platform that offers a comprehensive solution for businesses seeking to enhance their customer support operations. It leverages advanced AI technology to deliver smarter, faster, and more accurate customer support, including AI chatbots, help desk management, workflow automation, product data synchronization, and ticket management. With features like seamless integrations, customizable plans, and a user-friendly interface, CX Genie aims to provide outstanding customer support and drive business growth.

Skyla is an AI-powered customer service chatbot designed specifically for Shopify merchants. It offers instant, 24/7 customer support, personalized interactions, and customizable features to enhance the customer service experience. Skyla is built for speed, security, and performance, allowing businesses to focus on delivering exceptional service and growing their brand. The chatbot is easy to install from the Shopify App Store and provides an intuitive dashboard for monitoring performance and customer interactions.

Nextiva is a Unified Customer Experience Management Platform that offers a wide range of AI-powered solutions to help businesses acquire, retain, and grow their customers. It provides personalized customer experiences across various channels, real-time customer insight, automation, workforce engagement management, and more. Nextiva aims to enhance customer interactions, reduce operational costs, and maximize technology investments through its innovative platform.

LiveChat is a customer service software application that provides businesses with tools to enhance customer support and sales across multiple communication channels. It offers features such as AI chatbots, helpdesk support, knowledge base, and widgets to automate and improve customer interactions. LiveChat aims to help businesses boost customer satisfaction, increase sales, and retain customers longer through efficient and personalized support.

ZEN AI is a customer service AI application that provides next-generation customer service solutions through advanced algorithms and machine learning. It offers intelligent assistance, comprehensive analytics, and chat histories to enhance customer experience. The application seamlessly integrates with business websites, providing instant on-page customer assistance through a Floating Action Button (FAB), QR codes, and direct URL links. ZEN AI offers flexible pricing options suitable for businesses of all sizes and budgets, with a focus on shaping the future of customer service.

TalkbackAi is a Chrome browser extension that automates customer feedback responses using artificial intelligence. It allows users to define their brand voice, generate unique replies tailored to their style, and customize responses before using them. The extension integrates with various systems, making it easy to respond to reviews from different platforms. TalkbackAi is designed to save time and improve the efficiency of customer support teams and businesses.

Zaia is an AI tool designed to automate support and sales processes using Autonomous Artificial Intelligence Agents. It enables businesses to enhance customer interactions and streamline sales operations through intelligent automation. With Zaia, companies can leverage AI technology to provide efficient and personalized customer service, leading to improved customer satisfaction and increased sales revenue.

Ticket AI is a Discord bot that automates customer support by answering tickets with AI. It simplifies support by allowing users to upload training data, such as support documents, and then using that data to answer customer questions. Ticket AI is easy to use, with no coding experience required, and it offers features such as custom support channels, ephemeral replies, and 24/7 availability. With Ticket AI, businesses can save time and improve the efficiency of their customer support.

Contlo is an AI-powered marketing platform that helps businesses create personalized campaigns and automated customer journeys across multiple channels, including email, SMS, WhatsApp, web push, and social media. It also offers features such as audience management, data collection, and business insights.

Tidio is a customer service platform that offers a range of features to help businesses improve their customer interactions. These features include live chat, chatbots, email marketing, and knowledge base. Tidio is designed to be easy to use and affordable, making it a great option for businesses of all sizes.

Social Intents is a live chat and AI chatbot solution that helps businesses provide real-time customer support, generate leads, and automate sales processes. It integrates with popular communication platforms such as Microsoft Teams, Slack, Google Chat, Zoom, and Webex, allowing businesses to manage customer interactions from a single dashboard. Social Intents also offers pre-trained ChatGPT chatbots that can be customized to handle specific customer queries and provide personalized responses. With its advanced features and integrations, Social Intents aims to enhance customer engagement, reduce support costs, and drive sales for businesses.

Millis AI is an advanced AI tool that enables users to effortlessly create next-gen voice agents with ultra-low latency, providing a seamless and natural conversational experience. It offers affordable pricing, integration with various services through webhooks, and the ability to connect phone numbers to AI voice agents for inbound/outbound calls in over 100 countries. With Millis AI, users can build and deploy voice agents in minutes, from no-code to low-code developers, and transform voice interactions across industries.

UpChatty is an AI tool that allows users to design a personalized AI chatbot, integrate it seamlessly into their website, and empower it to manage customer support, generate leads, interact with visitors, and more. It offers easy-to-use advanced features for building, deploying, and scaling chatbot assistants. Users can customize their chatbot, embed it on their website, select from a range of AI models, ensure privacy and security of data, and connect with customers in over 80 languages. UpChatty also implements Model Cascading to enhance responses and is planning to add more AI models in the future.

Tiledesk is an open-source live chat platform with integrated chatbots written in Node.js and Express. It is designed to be a multi-channel platform for web, Android, and iOS, and it can be used to increase sales or provide post-sales customer service. Tiledesk's chatbot technology allows for automation of conversations, and it also provides APIs and webhooks for connecting external applications. Additionally, it offers a marketplace for apps and features such as CRM, ticketing, and data export.

Call Center AI is an AI-powered call center solution leveraging Azure and OpenAI GPT. It allows for AI agent-initiated phone calls or direct calls to the bot from a configured phone number. The bot is customizable for various industries like insurance, IT support, and customer service, with features such as accessing claim information, conversation history, language change, SMS sending, and more. The project is a proof of concept showcasing the integration of Azure Communication Services, Azure Cognitive Services, and Azure OpenAI for an automated call center solution.

ChatBook provides a one-stop AI service, including basic AI dialogue, AI role agents, AI customer service, AI knowledge base, AI mind map generation, and AI PPTX generation. Users can define AI workflows freely to handle more complex business scenarios. The backend uses serverless functions with data stored in the ./data directory. The tool allows administrators to manage knowledge bases, configure keys, and review user registrations. Normal users can directly use AI models and knowledge bases after registration. The technology stack includes LLM models like Langchain, Pinecone, OpenAi, Gemini, Baidu Wenxin, Node Express for backend, and React, NextJS, MUI for frontend.

Multi-Agent Orchestrator is a flexible and powerful framework for managing multiple AI agents and handling complex conversations. It intelligently routes queries to the most suitable agent based on context and content, supports dual language implementation in Python and TypeScript, offers flexible agent responses, context management across agents, extensible architecture for customization, universal deployment options, and pre-built agents and classifiers. It is suitable for various applications, from simple chatbots to sophisticated AI systems, accommodating diverse requirements and scaling efficiently.

TEN Framework, short for Transformative Extensions Network, is the world's first real-time multimodal AI agent framework. It offers native support for high-performance, real-time multimodal interactions, supports multiple languages and platforms, enables edge-cloud integration, provides flexibility beyond model limitations, and allows for real-time agent state management. The framework facilitates the development of complex AI applications that transcend the limitations of large models by offering a drag-and-drop programming approach. It is suitable for scenarios like simultaneous interpretation, speech-to-text conversion, multilingual chat rooms, audio interaction, and audio-visual interaction.

LLMClient is a JavaScript/TypeScript library that simplifies working with large language models (LLMs) by providing an easy-to-use interface for building and composing efficient prompts using prompt signatures. These signatures enable the automatic generation of typed prompts, allowing developers to leverage advanced capabilities like reasoning, function calling, RAG, ReAcT, and Chain of Thought. The library supports various LLMs and vector databases, making it a versatile tool for a wide range of applications.

The Keras-llm-robot Web UI project is an open-source tool designed for offline deployment and testing of various open-source models from the Hugging Face website. It allows users to combine multiple models through configuration to achieve functionalities like multimodal, RAG, Agent, and more. The project consists of three main interfaces: chat interface for language models, configuration interface for loading models, and tools & agent interface for auxiliary models. Users can interact with the language model through text, voice, and image inputs, and the tool supports features like model loading, quantization, fine-tuning, role-playing, code interpretation, speech recognition, image recognition, network search engine, and function calling.

Awesome AI Tools is a curated list of popular tools and resources for artificial intelligence enthusiasts. It includes a wide range of tools such as machine learning libraries, deep learning frameworks, data visualization tools, and natural language processing resources. Whether you are a beginner or an experienced AI practitioner, this repository aims to provide you with a comprehensive collection of tools to enhance your AI projects and research. Explore the list to discover new tools, stay updated with the latest advancements in AI technology, and find the right resources to support your AI endeavors.

Bytedesk is an AI-powered customer service and team instant messaging tool that offers features like enterprise instant messaging, online customer service, large model AI assistant, and local area network file transfer. It supports multi-level organizational structure, role management, permission management, chat record management, seating workbench, work order system, seat management, data dashboard, manual knowledge base, skill group management, real-time monitoring, announcements, sensitive words, CRM, report function, and integrated customer service workbench services. The tool is designed for team use with easy configuration throughout the company, and it allows file transfer across platforms using WiFi/hotspots without the need for internet connection.

OpenKF (Open Knowledge Flow) is an online intelligent customer service system. It is an open-source customer service system based on OpenIM, supporting LLM (Local Knowledgebase) customer service and multi-channel customer service. It is easy to integrate with third-party systems, deploy, and perform secondary development. The system provides features like login page, config page, dashboard page, platform page, and session page. Users can quickly get started with OpenKF by following the installation and run instructions. The architecture follows MVC design with a standardized directory structure. The community encourages involvement through community meetings, contributions, and development. OpenKF is licensed under the Apache 2.0 license.

Support Channels into a Public FAQ with AI. Extract customer conversations into an FAQ accessible via public URL. Connects to Discord, converts conversations into FAQ using ChatGPT. Monorepo with NX containing backend, Discord bot, panel, tenants website, marketing website, and documentation. Self-funded project seeking community support.

Argilla is a collaboration platform for AI engineers and domain experts that require high-quality outputs, full data ownership, and overall efficiency. It helps users improve AI output quality through data quality, take control of their data and models, and improve efficiency by quickly iterating on the right data and models. Argilla is an open-source community-driven project that provides tools for achieving and maintaining high-quality data standards, with a focus on NLP and LLMs. It is used by AI teams from companies like the Red Cross, Loris.ai, and Prolific to improve the quality and efficiency of AI projects.

Mem0 is a tool that provides a smart, self-improving memory layer for Large Language Models, enabling personalized AI experiences across applications. It offers persistent memory for users, sessions, and agents, self-improving personalization, a simple API for easy integration, and cross-platform consistency. Users can store memories, retrieve memories, search for related memories, update memories, get the history of a memory, and delete memories using Mem0. It is designed to enhance AI experiences by enabling long-term memory storage and retrieval.

Omniscient is an advanced AI Platform offered as a SaaS, empowering projects with cutting-edge artificial intelligence capabilities. Seamlessly integrating with Next.js 14, React, Typescript, and APIs like OpenAI and Replicate, it provides solutions for code generation, conversation simulation, image creation, music composition, and video generation.

DeepEval is a simple-to-use, open-source LLM evaluation framework specialized for unit testing LLM outputs. It incorporates various metrics such as G-Eval, hallucination, answer relevancy, RAGAS, etc., and runs locally on your machine for evaluation. It provides a wide range of ready-to-use evaluation metrics, allows for creating custom metrics, integrates with any CI/CD environment, and enables benchmarking LLMs on popular benchmarks. DeepEval is designed for evaluating RAG and fine-tuning applications, helping users optimize hyperparameters, prevent prompt drifting, and transition from OpenAI to hosting their own Llama2 with confidence.

Ax is a Typescript library that allows users to build intelligent agents inspired by agentic workflows and the Stanford DSP paper. It seamlessly integrates with multiple Large Language Models (LLMs) and VectorDBs to create RAG pipelines or collaborative agents capable of solving complex problems. The library offers advanced features such as streaming validation, multi-modal DSP, and automatic prompt tuning using optimizers. Users can easily convert documents of any format to text, perform smart chunking, embedding, and querying, and ensure output validation while streaming. Ax is production-ready, written in Typescript, and has zero dependencies.

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