Best AI tools for< Contact Agents >

SymTrain is an AI-powered platform that automates training and coaching for contact center agents. By utilizing simulations and AI technology, SymTrain offers a cost-effective solution that enhances agent performance, reduces training time, and improves overall customer satisfaction. The platform provides automated role-play scenarios, consistent feedback, and data-driven coaching to help organizations streamline their training processes and achieve better results. SymTrain revolutionizes how companies train and coach their agents, leading to increased efficiency, revenue, and customer satisfaction.

Balto is a real-time guidance platform designed for contact centers, powered by AI technology. It offers features such as real-time coaching, QA copilot, notetaking automation, and integrations with various CCaaS systems. Balto aims to improve agent performance, enhance customer experience, ensure compliance, and drive sales growth through behavior change and perfect conversations on every call.

Regal is an AI-powered contact center software that leverages AI agents and automated personalization to drive better sales, support, and retention. It offers a range of products and solutions tailored for complex enterprises, with features such as Generative AI for contact centers, AI phone agents, AI SMS agents, unified customer profile analytics, journey builder, IVR, sales dialer, branded caller ID, spam remediation, and more. Regal aims to transform customer conversations by providing super-human agents and tools to empower teams, resulting in game-changing outcomes for high-consideration industries.

Cognigy is an AI-powered customer service platform that offers generative and conversational AI agents to transform customer engagement. The platform provides pre-trained AI agents for phone, voice chat, and messaging, along with agent assist solutions for sales and marketing. Cognigy.AI elevates contact centers across various industries by offering enterprise-grade capabilities such as low-code automation, voice connectivity, generative AI for CX transformation, AI-based semantic search, and knowledge management. The platform also supports multilingual customer journeys, live agent workspace, omnichannel reporting, and analytics.

SDRx by Klenty is an AI-powered Sales Development Representative (SDR) tool designed to help businesses grow their pipeline by 10X without increasing their SDR headcount. It automates outbound prospecting, research, email writing, and lead nurturing processes, enabling users to focus on building relationships and closing deals. SDRx leverages AI to build targeted lists, conduct in-depth account research, craft personalized emails, and adjust follow-ups based on the prospect's journey. With SDRx, users can engage with cold prospects, nurture leads, and optimize outbound sales strategies effectively.

Cresta AI is a generative AI platform built for the contact center and trained on your data. It provides a suite of products that use AI to improve contact center performance, including Conversation Intelligence, Agent Assist, Knowledge Assist, and Virtual Agent. Cresta AI is used by leading companies in a variety of industries, including financial services, healthcare, and retail.

Cresta AI is an enterprise-grade Gen AI platform designed for the contact center, offering a suite of intelligent products that analyze conversations, provide real-time guidance to agents, and drive transformative results for Fortune 500 companies. The platform leverages generative AI to deliver targeted automation, personalized coaching, and AI-native management solutions, all trained on the user's data. Cresta's no-code command center empowers non-technical leaders to deploy AI models effortlessly, ensuring businesses can adapt and evolve seamlessly. With a focus on enhancing sales, customer care, retention, and collections processes, Cresta aims to revolutionize contact center operations with cutting-edge AI technology.

Waanee.ai is a leading AI solution for contact centers, offering a range of AI-powered tools and solutions to transform customer conversations. It provides services such as AI-powered conversation audit, cloud contact center with built-in CRM, intelligent virtual agents, and more. Waanee.ai aims to enhance customer engagement and satisfaction by leveraging advanced AI technology to optimize customer interactions and streamline operational processes.

Talkdesk is an AI-powered cloud contact center platform that helps businesses deliver exceptional customer experiences, reduce costs, and improve operational efficiencies. It offers a range of AI-driven solutions for industries, self-service, omnichannel engagement, workforce management, employee collaboration, and customer experience analytics. With features like automating customer self-service, empowering agents, generating insights, and customizing workflows, Talkdesk aims to revolutionize customer service through the power of AI.

Enthu.AI is a Conversation Intelligence Software designed for Contact Centers to boost agent performance, understand customer sentiment, and improve revenue. The AI-powered tool automates sales monitoring, compliance, and customer experience enhancement by capturing and analyzing customer voice across various communication channels. It provides insights for multiple teams, runs automated Quality Management programs, and coaches sales agents to improve their performance. Enthu.AI helps in driving consistency in revenue and predictability in outcomes for over 100 brands, making call quality monitoring and customer conversation data analysis more efficient and effective.

Level AI is a provider of artificial intelligence (AI)-powered solutions for call centers. Its products include GenAI-automated Quality Assurance, Contact Center and Business Analytics, GenAI-powered VoC Insights, AgentGPT Real-Time Agent Assist, Agent Coaching, Agent Screen Recording, and Artificial Intelligence Integrations. Level AI's solutions are designed to help businesses improve customer experience, increase efficiency, and reduce costs. The company's customers include some of the world's leading customer service organizations, such as Brex and ezCater.

Offrs.com is an AI-powered lead generation platform designed for real estate agents. The platform leverages predictive analytics and big data to help agents generate and convert listing leads efficiently. By targeting homeowners directly through popular channels like Google, Offrs.com provides agents with a steady stream of high-quality leads. The platform focuses on predictive sellers, in-market leads, and lead capture to ensure agents have a strong pipeline of potential clients. With a guarantee on the number of leads per month and a territory builder feature, Offrs.com aims to help agents save time and money while maximizing their listing opportunities.

JustCall is an AI-powered customer communication platform designed for customer-facing teams. It offers a suite of AI solutions such as Conversation Intelligence, AI Coaching, Automatic Call Scoring, Agent Assist, SMS Copilot, Agent Analytics, Call Transcription, Moment Analysis, and Sentiment Analysis. JustCall helps businesses enhance agent productivity, drive customer delight, and improve overall communication efficiency. The platform integrates with various CRM systems and offers features like Outbound Call Center, Inbound Contact Center, Business Phone System, IVR (Call Menu), Call Forwarding, Sales Dialer, Call Recording, Advanced Analytics, and more. JustCall is trusted by over 6,000 businesses worldwide for its AI-driven communication solutions.

Collab is a contact center software that enables digital transformation and helps achieve the right balance between Automation and Human Interaction. It provides enhanced experiences, resolves customer issues quickly and easily, fosters strong and trusty relationships, turns data into powerful insights, and empowers agents. Collab relies on its omnichannel solution, AI, CRM integration, data-driven insights, and empowered teams to provide seamless experiences.

UJET is a cloud-based contact center platform that provides a variety of features to help businesses improve their customer experience. These features include omnichannel support, AI-powered virtual agents, and real-time analytics. UJET is designed to be easy to use and affordable, making it a good option for businesses of all sizes.

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform call and contact centers into customer engagement centers of excellence. Our AI-powered solutions help businesses deliver exceptional customer experiences, improve operational efficiency, and reduce costs. With Five9, you can: * Empower agents to deliver results anywhere * Improve CX with practical AI * Find efficiency with AI & automation * Scale with AI & digital workforce * Realize results with Five9

Observe.AI is a conversation intelligence software designed for contact centers, offering a suite of AI-powered tools to enhance customer interactions, support agents in real-time, and improve overall customer satisfaction. The platform combines advanced analytics, automation, and real-time assistance to drive continuous improvement and boost operational efficiency. Trusted by over 350 enterprises worldwide, Observe.AI helps businesses transform customer conversations into actionable insights, leading to measurable results such as increased sales conversions, improved compliance adherence, and enhanced customer sentiment.

ASAPP is a generative AI tool designed for contact centers to enhance agent productivity, automate call summaries, and transcribe calls accurately. It offers conversational AI voice and chat agents, automation of business intelligence, and real-time AI assistance for knowledge base answers. ASAPP has been recognized as a leader in AI-led innovation and provides transformational results for customer experience.

NICE is a leading Customer Experience (CX) AI Platform offering a range of AI-driven solutions for businesses to enhance customer experiences, optimize workforce engagement, and improve operational efficiency. The platform provides AI companions for contact center employees, AI-driven customer self-service, AI tools for CX leaders, and actionable insights through CX analytics. NICE also offers solutions tailored for various industries such as healthcare, retail, financial services, insurance, telecom, travel, and hospitality. With a focus on transforming experiences with AI, NICE helps businesses identify behaviors that drive frictionless customer experiences, boost customer loyalty, empower agents, and drive digital transformation.

testRigor is an AI-based test automation tool that allows users to create and execute test cases using plain English instructions. It leverages generative AI in software testing to automate test creation and maintenance, offering features such as no code/codeless testing, web, mobile, and desktop testing, Salesforce automation, and accessibility testing. With testRigor, users can achieve test coverage faster and with minimal maintenance, enabling organizations to reallocate QA engineers to build API tests and increase test coverage significantly. The tool is designed to simplify test automation, reduce QA headaches, and improve productivity by streamlining the testing process.

This repository maintains a list of research papers on LLM-based Multi-Agents, categorized into five main streams: Multi-Agents Framework, Multi-Agents Orchestration and Efficiency, Multi-Agents for Problem Solving, Multi-Agents for World Simulation, and Multi-Agents Datasets and Benchmarks. The repository also includes a survey paper on LLM-based Multi-Agents and a table summarizing the key findings of the survey.

HumanLayer is a Python toolkit designed to enable AI agents to interact with humans in tool-based and asynchronous workflows. By incorporating humans-in-the-loop, agentic tools can access more powerful and meaningful tasks. The toolkit provides features like requiring human approval for function calls, human as a tool for contacting humans, omni-channel contact capabilities, granular routing, and support for various LLMs and orchestration frameworks. HumanLayer aims to ensure human oversight of high-stakes function calls, making AI agents more reliable and safe in executing impactful tasks.

**Promptulate** is an AI Agent application development framework crafted by **Cogit Lab** , which offers developers an extremely concise and efficient way to build Agent applications through a Pythonic development paradigm. The core philosophy of Promptulate is to borrow and integrate the wisdom of the open-source community, incorporating the highlights of various development frameworks to lower the barrier to entry and unify the consensus among developers. With Promptulate, you can manipulate components like LLM, Agent, Tool, RAG, etc., with the most succinct code, as most tasks can be easily completed with just a few lines of code. 🚀

AgentNetworkProtocol (ANP) aims to define how agents connect with each other, building an open, secure, and efficient collaboration network for billions of intelligent agents. It addresses challenges in interconnectivity, native interfaces, and efficient collaboration by providing protocol layers for identity and encrypted communication, meta-protocol negotiation, and application protocol management. The project is developing an open-source implementation available on GitHub, with a vision to become the HTTP of the Intelligent Agent Internet era and establish ANP as an industry standard through a standardization committee. Contact the author Gaowei Chang via email, Discord, website, or GitHub for contributions or inquiries.

Polymarket Agents is a developer framework and set of utilities for building AI agents to trade autonomously on Polymarket. It integrates with Polymarket API, provides AI agent utilities for prediction markets, supports local and remote RAG, sources data from various services, and offers comprehensive LLM tools for prompt engineering. The architecture features modular components like APIs and scripts for managing local environments, server set-up, and CLI for end-user commands.

Moon Dev AI Agents for Trading is an experimental project exploring the potential of artificial financial intelligence for trading and investing research. The project aims to develop AI agents to complement and potentially replace human trading operations by addressing common trading challenges such as emotional reactions, ego-driven decisions, inconsistent execution, fatigue effects, impatience, and fear & greed cycles. The project focuses on research areas like risk control, exit timing, entry strategies, sentiment collection, and strategy execution. It is important to note that this project is not a profitable trading solution and involves substantial risk of loss.

AI Agents for Beginners is a course that covers the fundamentals of building AI Agents. It consists of 10 lessons with code examples using Azure AI Foundry and GitHub Model Catalogs. The course utilizes AI Agent frameworks and services from Microsoft, such as Azure AI Agent Service, Semantic Kernel, and AutoGen. Learners can access written lessons, Python code samples, and additional learning resources for each lesson. The course encourages contributions and suggestions from the community and provides multi-language support for learners worldwide.

AgentSquare is an official implementation for the paper 'AgentSquare: Automatic LLM Agent Search in Modular Design Space'. It provides code, prompts, and results for automatic LLM agent search. The tool allows users to set up OpenAI API key, install dependencies, and run various tasks such as ALFworld, Webshop, M3Tooleval, and Sciworld. Users can also contribute new modules to the modular design challenge by standardizing LLM agents with recommended I/O interfaces. The tool aims to offer a platform for fully exploiting successful agent designs and consolidating efforts of the LLM agent research community.

JLB AI Agent is an innovative solution on the Solana blockchain that leverages artificial intelligence to automate complex tasks and enhance decision-making in the DeFi space. It offers real-time analytics, efficient operations, and seamless integration for both newcomers and experienced crypto enthusiasts. With features like autonomous trading, NFT management, DeFi insights, and comprehensive ecosystem integration, JLB empowers users with cutting-edge technology to navigate the dynamic landscape of blockchain.

LLM-Planner is a tool for few-shot grounded planning for embodied agents using large language models. It includes a high-level prompt generator and kNN dataset, allowing users to generate high-level plans for tasks by bringing their low-level controller and an LLM. The tool has been used in various research projects and provides implementation examples from different conferences. Users can cite the tool using the provided information and the tool is available under the MIT License. For questions or issues, users can contact Luke Song.

The 'LLM-Brained-GUI-Agents-Survey' repository contains code for a searchable paper page and assets used in the survey paper on Large Language Model-Brained GUI Agents. These agents operate within GUI environments, utilizing Large Language Models as their core inference and cognitive engine to generate, plan, and execute actions flexibly and adaptively. The repository also encourages contributions from the community for new papers, resources, or improvements related to LLM-Powered GUI Agents.

CodeFuse-muAgent is a Multi-Agent framework designed to streamline Standard Operating Procedure (SOP) orchestration for agents. It integrates toolkits, code libraries, knowledge bases, and sandbox environments for rapid construction of complex Multi-Agent interactive applications. The framework enables efficient execution and handling of multi-layered and multi-dimensional tasks.

NotHotDog is an open-source platform for testing, evaluating, and simulating AI agents. It offers a robust framework for generating test cases, running conversational scenarios, and analyzing agent performance.

Autonomous agents are designed to achieve specific objectives through self-guided instructions. With the emergence and growth of large language models (LLMs), there is a growing trend in utilizing LLMs as fundamental controllers for these autonomous agents. This repository conducts a comprehensive survey study on the construction, application, and evaluation of LLM-based autonomous agents. It explores essential components of AI agents, application domains in natural sciences, social sciences, and engineering, and evaluation strategies. The survey aims to be a resource for researchers and practitioners in this rapidly evolving field.

AgentForge is a low-code framework tailored for the rapid development, testing, and iteration of AI-powered autonomous agents and Cognitive Architectures. It is compatible with a range of LLM models and offers flexibility to run different models for different agents based on specific needs. The framework is designed for seamless extensibility and database-flexibility, making it an ideal playground for various AI projects. AgentForge is a beta-testing ground and future-proof hub for crafting intelligent, model-agnostic autonomous agents.

AI Agents Framework is a .NET framework built on Semantic Kernel and Orleans for creating and hosting event-driven AI Agents. It is currently in an experimental phase and not recommended for production use. The framework aims to automate requirements engineering, planning, and coding processes using event-driven agents.

This repository provides a guide for setting up tools for crewAI agents to enhance functionality. It offers steps to equip agents with ready-to-use tools and create custom ones. Tools are expected to return strings for generating responses. Users can create tools by subclassing BaseTool or using the tool decorator. Contributions are welcome to enrich the toolset, and guidelines are provided for contributing. The development setup includes installing dependencies, activating virtual environment, setting up pre-commit hooks, running tests, static type checking, packaging, and local installation. The goal is to empower AI solutions through advanced tooling.

The AI Agents Contributions Library is a repository dedicated to managing datasets on voice and cognitive core data for AI agents within the Virtual DAO ecosystem. It provides a structured framework for recording, reviewing, and rewarding contributions from contributors. The repository includes folders for character cards, contribution datasets, fine-tuning resources, text datasets, and voice datasets. Contributors can submit datasets following specific guidelines and formats, and the Virtual DAO team reviews and integrates approved datasets to enhance AI agents' capabilities.

Vivaria is a web application tool designed for running evaluations and conducting agent elicitation research. Users can interact with Vivaria using a web UI and a command-line interface. It allows users to start task environments based on METR Task Standard definitions, run AI agents, perform agent elicitation research, view API requests and responses, add tags and comments to runs, store results in a PostgreSQL database, sync data to Airtable, test prompts against LLMs, and authenticate using Auth0.

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