Best AI tools for< Optimize Agent Performance >

Qualint is an AI-driven platform revolutionizing call center quality assurance. It empowers call centers with superior analytics, comprehensive call analysis, and streamlined operations. The platform provides real-time insights, tailored quality standards, and enhances collaboration to ensure every customer interaction is understood. Qualint offers core features such as real-time call uploads & analysis, efficiency improvement, information accessibility, and team communication. With different pricing plans, Qualint caters to call centers of all sizes, from small to large, helping them optimize agent performance, navigate regulatory challenges, and elevate customer service.

MaestroQA is a comprehensive Call Center Quality Assurance Software that offers a range of products and features to enhance QA processes. It provides customizable report builders, scorecard builders, calibration workflows, coaching workflows, automated QA workflows, screen capture, accurate transcriptions, root cause analysis, performance dashboards, AI grading assist, analytics, and integrations with various platforms. The platform caters to industries like eCommerce, financial services, gambling, insurance, B2B software, social media, and media, offering solutions for QA managers, team leaders, and executives.

Observe.AI is a conversation intelligence software designed for contact centers, offering a suite of AI-powered tools to enhance customer interactions, support agents in real-time, and improve overall customer satisfaction. The platform combines advanced analytics, automation, and real-time assistance to drive continuous improvement and boost operational efficiency. Trusted by over 350 enterprises worldwide, Observe.AI helps businesses transform customer conversations into actionable insights, leading to measurable results such as increased sales conversions, improved compliance adherence, and enhanced customer sentiment.

SymTrain is an AI-powered platform that automates training and coaching for contact center agents. By utilizing simulations and AI technology, SymTrain offers a cost-effective solution that enhances agent performance, reduces training time, and improves overall customer satisfaction. The platform provides automated role-play scenarios, consistent feedback, and data-driven coaching to help organizations streamline their training processes and achieve better results. SymTrain revolutionizes how companies train and coach their agents, leading to increased efficiency, revenue, and customer satisfaction.

Loris is a conversational intelligence platform designed for leading brands to unlock the hidden value of every customer conversation. It combines proven machine learning and generative AI to provide industry-leading conversation intelligence. Loris helps customer service teams be more efficient, improve customer experience, and drive revenue growth by transforming customer conversations into actionable insights. The platform offers features such as automated quality assurance, real-time agent co-pilot, and customer insights to enhance agent performance and increase customer satisfaction.

Invoca is a Conversation Intelligence AI Leader that offers a Revenue Execution Platform to help marketing, sales, and contact centers drive more revenue. The platform provides solutions for call tracking, artificial intelligence, and interaction management. It integrates with Google, social advertising platforms, and offers APIs & webhooks. Invoca caters to various industries such as automotive, financial services, healthcare, insurance, retail, telecom, and travel & hospitality. The platform helps optimize ad spend, boost campaign performance, prioritize high-value callers, improve agent performance, and streamline data activation.

Prosodica is a contact center analytics platform that uses AI and machine learning to analyze conversational speech behaviors and non-verbal measures to provide a human-like perspective of conversational quality. It helps businesses optimize operations, improve agent performance, and increase customer loyalty.

Cognigy is an AI-powered customer service platform that offers generative and conversational AI agents to transform customer engagement. The platform provides pre-trained AI agents for phone, voice chat, and messaging, along with agent assist solutions for sales and marketing. Cognigy.AI elevates contact centers across various industries by offering enterprise-grade capabilities such as low-code automation, voice connectivity, generative AI for CX transformation, AI-based semantic search, and knowledge management. The platform also supports multilingual customer journeys, live agent workspace, omnichannel reporting, and analytics.

Future AGI is a revolutionary AI data management platform that aims to achieve 99% accuracy in AI applications across software and hardware. It provides a comprehensive evaluation and optimization platform for enterprises to enhance the performance of their AI models. Future AGI offers features such as creating trustworthy, accurate, and responsible AI, 10x faster processing, generating and managing diverse synthetic datasets, testing and analyzing agentic workflow configurations, assessing agent performance, enhancing LLM application performance, monitoring and protecting applications in production, and evaluating AI across different modalities.

Coval is an AI tool designed to help users ship reliable AI agents faster by providing simulation and evaluations for voice and chat agents. It allows users to simulate thousands of scenarios from a few test cases, create prompts for testing, and evaluate agent interactions comprehensively. Coval offers AI-powered simulations, voice AI compatibility, performance tracking, workflow metrics, and customizable evaluation metrics to optimize AI agents efficiently.

Inworld is an AI framework designed for games and media, offering a production-ready framework for building AI agents with client-side logic and local model inference. It provides tools optimized for real-time data ingestion, low latency, and massive scale, enabling developers to create engaging and immersive experiences for users. Inworld allows for building custom AI agent pipelines, refining agent behavior and performance, and seamlessly transitioning from prototyping to production. With support for C++, Python, and game engines, Inworld aims to future-proof AI development by integrating 3rd-party components and foundational models to avoid vendor lock-in.

Social Media Marketing Agent is a web application that creates AI social media marketing agents to automate tasks on social platforms. It helps users create content plans, generate ideas, write content, track performance, and optimize content. The application is designed to be an autonomous AI agent that runs tasks on its own, giving users more time to focus on strategy and engagement.

Vocera is an AI voice agent testing tool that allows users to test and monitor voice AI agents efficiently. It enables users to launch voice agents in minutes, ensuring a seamless conversational experience. With features like testing against AI-generated datasets, simulating scenarios, and monitoring AI performance, Vocera helps in evaluating and improving voice agent interactions. The tool provides real-time insights, detailed logs, and trend analysis for optimal performance, along with instant notifications for errors and failures. Vocera is designed to work for everyone, offering an intuitive dashboard and data-driven decision-making for continuous improvement.

Aurora Terminal Agent is an AI-powered terminal assistant designed to enhance productivity and efficiency in terminal operations. The tool leverages artificial intelligence to provide real-time insights, automate tasks, and streamline workflows for terminal operators. With its intuitive interface and advanced algorithms, Aurora Terminal Agent revolutionizes the way terminals manage their operations, leading to improved performance and cost savings.

Cerebium is a serverless AI infrastructure platform that allows teams to build, test, and deploy AI applications quickly and efficiently. With a focus on speed, performance, and cost optimization, Cerebium offers a range of features and tools to simplify the development and deployment of AI projects. The platform ensures high reliability, security, and compliance while providing real-time logging, cost tracking, and observability tools. Cerebium also offers GPU variety and effortless autoscaling to meet the diverse needs of developers and businesses.

Keak is the first AI agent designed to continuously improve websites by generating variations through thousands of A/B tests. It automates the process of launching A/B tests, fine-tuning AI models, and self-improving websites. Keak works seamlessly on various platforms and offers a Chrome extension for easy access. With a focus on event tracking and determining winning variations, Keak aims to optimize websites efficiently and effectively.

Portkey is a control panel for production AI applications that offers an AI Gateway, Prompts, Guardrails, and Observability Suite. It enables teams to ship reliable, cost-efficient, and fast apps by providing tools for prompt engineering, enforcing reliable LLM behavior, integrating with major agent frameworks, and building AI agents with access to real-world tools. Portkey also offers seamless AI integrations for smarter decisions, with features like managed hosting, smart caching, and edge compute layers to optimize app performance.

Aircall is an AI-powered customer communications platform that unifies channels, automates tasks, and delivers actionable insights. Trusted by over 20,000 companies, Aircall offers easy-to-use features for better conversations, effortless management of business conversations, powerful analytics for more clarity, and AI-powered productivity to automate tasks and focus on customer relationships.

Chima is an AI tool that is revolutionizing the enterprise landscape by offering Complex Human Reasoning Systems powered by AI. It automates various functions, enhances customer targeting, and improves business operations. Chima ensures industry-grade security and compliance, making it a reliable choice for enterprises looking to leverage AI for growth and efficiency.

Opencord AI is an advanced AI tool designed for 24/7 social media lead generation. It utilizes cutting-edge artificial intelligence algorithms to automatically identify and engage with potential leads on various social media platforms. By leveraging AI technology, Opencord AI helps businesses streamline their lead generation process, increase conversion rates, and boost overall sales performance. With its user-friendly interface and powerful automation capabilities, Opencord AI is a game-changer for businesses looking to enhance their social media marketing efforts.

The Amazon Transcribe Live Call Analytics (LCA) with Agent Assist Sample Solution is designed to help contact centers assess and optimize caller experiences in real time. It leverages Amazon machine learning services like Amazon Transcribe, Amazon Comprehend, and Amazon SageMaker to transcribe and extract insights from contact center audio. The solution provides real-time supervisor and agent assist features, integrates with existing contact centers, and offers a scalable, cost-effective approach to improve customer interactions. The end-to-end architecture includes features like live call transcription, call summarization, AI-powered agent assistance, and real-time analytics. The solution is event-driven, ensuring low latency and seamless processing flow from ingested speech to live webpage updates.

AgentNeo is an advanced, open-source Agentic AI Application Observability, Monitoring, and Evaluation Framework designed to provide deep insights into AI agents, Large Language Model (LLM) calls, and tool interactions. It offers robust logging, visualization, and evaluation capabilities to help debug and optimize AI applications with ease. With features like tracing LLM calls, monitoring agents and tools, tracking interactions, detailed metrics collection, flexible data storage, simple instrumentation, interactive dashboard, project management, execution graph visualization, and evaluation tools, AgentNeo empowers users to build efficient, cost-effective, and high-quality AI-driven solutions.

OpenManus-RL is an open-source initiative focused on enhancing reasoning and decision-making capabilities of large language models (LLMs) through advanced reinforcement learning (RL)-based agent tuning. The project explores novel algorithmic structures, diverse reasoning paradigms, sophisticated reward strategies, and extensive benchmark environments. It aims to push the boundaries of agent reasoning and tool integration by integrating insights from leading RL tuning frameworks and continuously updating progress in a dynamic, live-streaming fashion.

GPTSwarm is a graph-based framework for LLM-based agents that enables the creation of LLM-based agents from graphs and facilitates the customized and automatic self-organization of agent swarms with self-improvement capabilities. The library includes components for domain-specific operations, graph-related functions, LLM backend selection, memory management, and optimization algorithms to enhance agent performance and swarm efficiency. Users can quickly run predefined swarms or utilize tools like the file analyzer. GPTSwarm supports local LM inference via LM Studio, allowing users to run with a local LLM model. The framework has been accepted by ICML2024 and offers advanced features for experimentation and customization.

Swarms provides simple, reliable, and agile tools to create your own Swarm tailored to your specific needs. Currently, Swarms is being used in production by RBC, John Deere, and many AI startups.

CAMEL is an open-source library designed for the study of autonomous and communicative agents. We believe that studying these agents on a large scale offers valuable insights into their behaviors, capabilities, and potential risks. To facilitate research in this field, we implement and support various types of agents, tasks, prompts, models, and simulated environments.

A curated list of 50+ resources to help you become a Generative AI Data Scientist. This repository includes resources on building GenAI applications with Large Language Models (LLMs), and deploying LLMs and GenAI with Cloud-based solutions.

Analyze the following text from a github repository (name and readme text at end) . Then, generate a JSON object with the following keys and provide the corresponding information for each key, in lowercase letters: 'description' (detailed description of the repo, must be less than 400 words，Ensure that no line breaks and quotation marks.),'for_jobs' (List 5 jobs suitable for this tool,in lowercase letters), 'ai_keywords' (keywords of the tool,user may use those keyword to find the tool,in lowercase letters), 'for_tasks' (list of 5 specific tasks user can use this tool to do,in lowercase letters), 'answer' (in english languages)

SuperAGI is an open-source framework designed to build, manage, and run autonomous AI agents. It enables developers to create production-ready and scalable agents, extend agent capabilities with toolkits, and interact with agents through a graphical user interface. The framework allows users to connect to multiple Vector DBs, optimize token usage, store agent memory, utilize custom fine-tuned models, and automate tasks with predefined steps. SuperAGI also provides a marketplace for toolkits that enable agents to interact with external systems and third-party plugins.

Trace is a new AutoDiff-like tool for training AI systems end-to-end with general feedback. It generalizes the back-propagation algorithm by capturing and propagating an AI system's execution trace. Implemented as a PyTorch-like Python library, users can write Python code directly and use Trace primitives to optimize certain parts, similar to training neural networks.

The NVIDIA AI Blueprint for Vulnerability Analysis for Container Security showcases accelerated analysis on common vulnerabilities and exposures (CVE) at an enterprise scale, reducing mitigation time from days to seconds. It enables security analysts to determine software package vulnerabilities using large language models (LLMs) and retrieval-augmented generation (RAG). The blueprint is designed for security analysts, IT engineers, and AI practitioners in cybersecurity. It requires NVAIE developer license and API keys for vulnerability databases, search engines, and LLM model services. Hardware requirements include L40 GPU for pipeline operation and optional LLM NIM and Embedding NIM. The workflow involves LLM pipeline for CVE impact analysis, utilizing LLM planner, agent, and summarization nodes. The blueprint uses NVIDIA NIM microservices and Morpheus Cybersecurity AI SDK for vulnerability analysis.

AgentNeo is a Python package that provides functionalities for project, trace, dataset, experiment management. It allows users to authenticate, create projects, trace agents and LangGraph graphs, manage datasets, and run experiments with metrics. The tool aims to streamline AI project management and analysis by offering a comprehensive set of features.

AutoGPT is a revolutionary tool that empowers everyone to harness the power of AI. With AutoGPT, you can effortlessly build, test, and delegate tasks to AI agents, unlocking a world of possibilities. Our mission is to provide the tools you need to focus on what truly matters: innovation and creativity.

Nanobrowser is an open-source AI web automation tool that runs in your browser. It is a free alternative to OpenAI Operator with flexible LLM options and a multi-agent system. Nanobrowser offers premium web automation capabilities while keeping users in complete control, with features like a multi-agent system, interactive side panel, task automation, follow-up questions, and multiple LLM support. Users can easily download and install Nanobrowser as a Chrome extension, configure agent models, and accomplish tasks such as news summary, GitHub research, and shopping research with just a sentence. The tool uses a specialized multi-agent system powered by large language models to understand and execute complex web tasks. Nanobrowser is actively developed with plans to expand LLM support, implement security measures, optimize memory usage, enable session replay, and develop specialized agents for domain-specific tasks. Contributions from the community are welcome to improve Nanobrowser and build the future of web automation.

CrewAI is a cutting-edge framework designed to orchestrate role-playing autonomous AI agents. By fostering collaborative intelligence, CrewAI empowers agents to work together seamlessly, tackling complex tasks. It enables AI agents to assume roles, share goals, and operate in a cohesive unit, much like a well-oiled crew. Whether you're building a smart assistant platform, an automated customer service ensemble, or a multi-agent research team, CrewAI provides the backbone for sophisticated multi-agent interactions. With features like role-based agent design, autonomous inter-agent delegation, flexible task management, and support for various LLMs, CrewAI offers a dynamic and adaptable solution for both development and production workflows.

AvaTaR is a novel and automatic framework that optimizes an LLM agent to effectively use provided tools and improve performance on a given task/domain. It designs a comparator module to provide insightful prompts to the LLM agent via reasoning between positive and negative examples from training data.

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