Best AI tools for< Handle Technical Support Requests >

Zenbots is a Zendesk AI chatbot that provides dedicated Zendesk support with access to all of your Zendesk support articles. It is designed to speed up operations, assist agents, or even let customers solve problems on their own. Zenbots can be integrated into existing workflows with just a few clicks and can be set up in under 24 hours. It offers a free 7-day trial.

Automatic Chat is a powerful AI chatbot that can be trained on your website's data to answer customer questions and handle support requests. It is easy to use and has a variety of features that make it a valuable tool for any business. With Automatic Chat, you can save time and money on customer support, and improve the customer experience on your website.

Hostcomm is an AI-powered platform offering a range of solutions for customer service, including predictive dialer, remote visual assistance, live chat, AI contact center, interaction analytics, and more. The platform aims to enhance customer service experiences by seamlessly blending traditional and AI-driven communications. Hostcomm's cloud contact center software, powered by Amazon AWS and Google cloud services, helps businesses achieve growth, differentiation, and cost reduction through automation and digitalization. With features like AI voice agent, AI customer service agent, and IVR payments, Hostcomm provides innovative AI solutions to improve customer satisfaction, reduce costs, and increase sales.

ioni.ai is an AI application that offers ChatGPT-4 solution for customer support. It is a smart chatbot based on the latest AI technology, designed to handle general inquiries, complex questions, and user-specific requests. The application streamlines workflow with immediate responses, brings CSAT scores to a new level, and ensures human-in-the-loop verification for quality control. With self-learning capabilities, ioni.ai constantly improves its responses and provides accurate solutions to customer inquiries.

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Risotto is an AI help desk application designed to streamline IT support processes. It offers features such as automatic ticket creation, routing, workflows, and escalations, as well as integrations with popular knowledge stores. Risotto aims to enhance security, improve employee experience, and save time and money by automating access requests and providing 24/7 support. The application leverages AI to provide fast responses, reduce support overhead, and handle access requests through natural language, ultimately making IT teams more efficient and effective.

Ticket AI is a Discord bot that automates customer support by answering tickets with AI. It simplifies support by allowing users to upload training data, such as support documents, and then using that data to answer customer questions. Ticket AI is easy to use, with no coding experience required, and it offers features such as custom support channels, ephemeral replies, and 24/7 availability. With Ticket AI, businesses can save time and improve the efficiency of their customer support.

SupBot is an AI-powered support solution that enables businesses to handle customer support instantly. It offers the ability to train and deploy AI support bots with ease, allowing for seamless integration into any website. With a user-friendly interface, SupBot simplifies the process of setting up and customizing support bots to meet specific requirements. The platform is designed to enhance customer service efficiency and streamline communication processes through the use of AI technology.

SupportGuy is a customer support platform powered by ChatGPT. It allows businesses to create Slack bots that are trained on their knowledge base, enabling them to resolve customer queries 10x faster. The platform is easy to set up and use, and it offers a variety of features and advantages that make it a valuable tool for businesses of all sizes.

InteractIQ is an AI-powered customer service solution that helps businesses automate support, generate leads, and provide a 24/7 customizable chatbot. It uses AI to categorize and prioritize support tickets, provide instant replies, and offer multilingual support. InteractIQ integrates with various platforms and offers customization options to match brand identity. It combines AI capabilities with human support to enhance customer engagement and streamline support operations.

Directly is an AI-powered platform that offers on-demand and automated customer support solutions. The platform connects organizations with highly qualified experts who can handle customer inquiries efficiently. By leveraging AI and machine learning, Directly automates repetitive questions, improving business continuity and digital transformation. The platform follows a pay-for-performance compensation model and provides global support in multiple languages. Directly aims to enhance customer satisfaction, reduce contact center volume, and save costs for businesses.

EBI.AI is a customer service AI assistant that can help businesses with a variety of tasks, such as answering customer questions, resolving issues, and providing support. It is a self-serve platform that allows businesses to create and launch their own AI assistant in minutes. EBI.AI also offers a range of features, such as natural language processing, human-in-the-loop support, and integrations with other business systems. With EBI.AI, businesses can improve customer satisfaction, reduce costs, and increase efficiency.

Open is an AI-powered customer support tool that automates responses to customer queries. It uses artificial intelligence to understand and respond to customer messages, providing quick and accurate solutions. Open streamlines the customer support process, saving time and improving efficiency for businesses. With its AI autopilot feature, Open can handle a large volume of customer inquiries without human intervention, ensuring round-the-clock support for users. The tool is designed to enhance customer satisfaction and optimize support operations.

ResponseCX is an AI tool designed for Shopify brands to build autonomous AI Agents for customer support. It enables fast-growing ecommerce organizations to deploy custom AI agents in record time, providing a dedicated AI engineer to assist in the process. ResponseCX allows brands to consolidate all platforms into one place to create customized, on-brand AI Agents capable of fully autonomous ticket resolution. The tool offers features such as fast learning, fast deployment, 100% uptime, and unlimited ticket volume, leading to significant cost reductions and improved customer satisfaction.

Cognitive Calls is an AI-powered platform that enables users to automate incoming and outgoing phone and web calls. It offers solutions for various industries such as customer support, appointment scheduling, technical support, real estate, hospitality, insurance, surveys, sales follow-up, recruiting, debt collection, telehealth check-ins, reminders, alerts, voice assistants, learning apps, role-playing scenarios, ecommerce, drive-through systems, automotive systems, and robotic controls. The platform aims to enhance customer interactions by providing personalized support and efficient call handling through voice AI technology.

Collab is a contact center software that enables digital transformation and helps achieve the right balance between Automation and Human Interaction. It provides enhanced experiences, resolves customer issues quickly and easily, fosters strong and trusty relationships, turns data into powerful insights, and empowers agents. Collab relies on its omnichannel solution, AI, CRM integration, data-driven insights, and empowered teams to provide seamless experiences.

Norby AI is a website chatbot that provides automated customer support 24/7. It is designed to be easy to use, with no setup or coding required. Simply copy and paste a snippet of code onto your website, and Norby will be up and running. Norby can answer questions about your products or services, provide documentation, and even handle FAQs. It is a great way for startups, personal brands, and small companies to automate their customer support and provide a better experience for their customers.

SupportAgent.ai is an AI-powered support agent that helps businesses automate their customer support conversations. It uses GPT-4, OpenAI's most advanced AI model, to quickly and accurately draft email replies. SupportAgent.ai learns from your previous replies and help docs to provide personalized and relevant responses. It can also filter by tags to ensure that the right answers are given to the right customers.

Jochem is an AI tool designed to provide accurate answers quickly and enhance knowledge on-the-go. It helps users get instant answers to their questions, connects them with experts within the company, and continuously learns to improve performance. Jochem eliminates the need to search through files and articles by offering a smart matching system based on expertise. It also allows users to easily add and update the knowledge base, ensuring full control and transparency.

SamurAI bot chat is an AI-powered chatbot application designed to engage users in interactive conversations. The application utilizes advanced natural language processing algorithms to understand and respond to user inputs effectively. With a user-friendly interface, SamurAI bot chat offers a seamless chatting experience for users looking to interact with a virtual assistant. The chatbot is equipped with a wide range of responses and can handle various queries, making it a versatile tool for both personal and business use.

Maige is a tool designed to simplify repository maintenance by automating the handling of issue labels. Users can quickly set up Maige to let AI manage their issue labels effortlessly. The tool provides guidance on self-hosting, GitHub app integration, environment variables setup, and offers commands for streamlined issue management. Maige aims to streamline the process of managing issues in a repository, making it easier for users to handle tasks related to labeling and tracking issues.

AI-powered call center solution with Azure and OpenAI GPT. The bot can answer calls, understand the customer's request, and provide relevant information or assistance. It can also create a todo list of tasks to complete the claim, and send a report after the call. The bot is customizable, and can be used in multiple languages.

PR-Agent is a tool that helps to efficiently review and handle pull requests by providing AI feedbacks and suggestions. It supports various commands such as generating PR descriptions, providing code suggestions, answering questions about the PR, and updating the CHANGELOG.md file. PR-Agent can be used via CLI, GitHub Action, GitHub App, Docker, and supports multiple git providers and models. It emphasizes real-life practical usage, with each tool having a single GPT-4 call for quick and affordable responses. The PR Compression strategy enables effective handling of both short and long PRs, while the JSON prompting strategy allows for modular and customizable tools. PR-Agent Pro, the hosted version by CodiumAI, provides additional benefits such as full management, improved privacy, priority support, and extra features.

Cognita is an open-source framework to organize your RAG codebase along with a frontend to play around with different RAG customizations. It provides a simple way to organize your codebase so that it becomes easy to test it locally while also being able to deploy it in a production ready environment. The key issues that arise while productionizing RAG system from a Jupyter Notebook are: 1. **Chunking and Embedding Job** : The chunking and embedding code usually needs to be abstracted out and deployed as a job. Sometimes the job will need to run on a schedule or be trigerred via an event to keep the data updated. 2. **Query Service** : The code that generates the answer from the query needs to be wrapped up in a api server like FastAPI and should be deployed as a service. This service should be able to handle multiple queries at the same time and also autoscale with higher traffic. 3. **LLM / Embedding Model Deployment** : Often times, if we are using open-source models, we load the model in the Jupyter notebook. This will need to be hosted as a separate service in production and model will need to be called as an API. 4. **Vector DB deployment** : Most testing happens on vector DBs in memory or on disk. However, in production, the DBs need to be deployed in a more scalable and reliable way. Cognita makes it really easy to customize and experiment everything about a RAG system and still be able to deploy it in a good way. It also ships with a UI that makes it easier to try out different RAG configurations and see the results in real time. You can use it locally or with/without using any Truefoundry components. However, using Truefoundry components makes it easier to test different models and deploy the system in a scalable way. Cognita allows you to host multiple RAG systems using one app. ### Advantages of using Cognita are: 1. A central reusable repository of parsers, loaders, embedders and retrievers. 2. Ability for non-technical users to play with UI - Upload documents and perform QnA using modules built by the development team. 3. Fully API driven - which allows integration with other systems. > If you use Cognita with Truefoundry AI Gateway, you can get logging, metrics and feedback mechanism for your user queries. ### Features: 1. Support for multiple document retrievers that use `Similarity Search`, `Query Decompostion`, `Document Reranking`, etc 2. Support for SOTA OpenSource embeddings and reranking from `mixedbread-ai` 3. Support for using LLMs using `Ollama` 4. Support for incremental indexing that ingests entire documents in batches (reduces compute burden), keeps track of already indexed documents and prevents re-indexing of those docs.

wdoc is a powerful Retrieval-Augmented Generation (RAG) system designed to summarize, search, and query documents across various file types. It aims to handle large volumes of diverse document types, making it ideal for researchers, students, and professionals dealing with extensive information sources. wdoc uses LangChain to process and analyze documents, supporting tens of thousands of documents simultaneously. The system includes features like high recall and specificity, support for various Language Model Models (LLMs), advanced RAG capabilities, advanced document summaries, and support for multiple tasks. It offers markdown-formatted answers and summaries, customizable embeddings, extensive documentation, scriptability, and runtime type checking. wdoc is suitable for power users seeking document querying capabilities and AI-powered document summaries.

UFO is a UI-focused dual-agent framework to fulfill user requests on Windows OS by seamlessly navigating and operating within individual or spanning multiple applications.

Instructor for PHP is a library designed for structured data extraction in PHP, powered by Large Language Models (LLMs). It simplifies the process of extracting structured, validated data from unstructured text or chat sequences. Instructor enhances workflow by providing a response model, validation capabilities, and max retries for requests. It supports classes as response models and provides features like partial results, string input, extracting scalar and enum values, and specifying data models using PHP type hints or DocBlock comments. The library allows customization of validation and provides detailed event notifications during request processing. Instructor is compatible with PHP 8.2+ and leverages PHP reflection, Symfony components, and SaloonPHP for communication with LLM API providers.

Crawlee-python is a web scraping and browser automation library that covers crawling and scraping end-to-end, helping users build reliable scrapers fast. It allows users to crawl the web for links, scrape data, and store it in machine-readable formats without worrying about technical details. With rich configuration options, users can customize almost any aspect of Crawlee to suit their project's needs.

WebScout is a versatile tool that allows users to search for anything using Google, DuckDuckGo, and phind.com. It contains AI models, can transcribe YouTube videos, generate temporary email and phone numbers, has TTS support, webai (terminal GPT and open interpreter), and offline LLMs. It also supports features like weather forecasting, YT video downloading, temp mail and number generation, text-to-speech, advanced web searches, and more.

KaibanJS is a JavaScript-native framework for building multi-agent AI systems. It enables users to create specialized AI agents with distinct roles and goals, manage tasks, and coordinate teams efficiently. The framework supports role-based agent design, tool integration, multiple LLMs support, robust state management, observability and monitoring features, and a real-time agentic Kanban board for visualizing AI workflows. KaibanJS aims to empower JavaScript developers with a user-friendly AI framework tailored for the JavaScript ecosystem, bridging the gap in the AI race for non-Python developers.

Gp.nvim (GPT prompt) Neovim AI plugin provides a seamless integration of GPT models into Neovim, offering features like streaming responses, extensibility via hook functions, minimal dependencies, ChatGPT-like sessions, instructable text/code operations, speech-to-text support, and image generation directly within Neovim. The plugin aims to enhance the Neovim experience by leveraging the power of AI models in a user-friendly and native way.

UnrealOpenAIPlugin is a comprehensive Unreal Engine wrapper for the OpenAI API, supporting various endpoints such as Models, Completions, Chat, Images, Vision, Embeddings, Speech, Audio, Files, Moderations, Fine-tuning, and Functions. It provides support for both C++ and Blueprints, allowing users to interact with OpenAI services seamlessly within Unreal Engine projects. The plugin also includes tutorials, updates, installation instructions, authentication steps, examples of usage, blueprint nodes overview, C++ examples, plugin structure details, documentation references, tests, packaging guidelines, and limitations. Users can leverage this plugin to integrate powerful AI capabilities into their Unreal Engine projects effortlessly.

WilmerAI is a middleware system designed to process prompts before sending them to Large Language Models (LLMs). It categorizes prompts, routes them to appropriate workflows, and generates manageable prompts for local models. It acts as an intermediary between the user interface and LLM APIs, supporting multiple backend LLMs simultaneously. WilmerAI provides API endpoints compatible with OpenAI API, supports prompt templates, and offers flexible connections to various LLM APIs. The project is under heavy development and may contain bugs or incomplete code.

Multi-Agent Orchestrator is a flexible and powerful framework for managing multiple AI agents and handling complex conversations. It intelligently routes queries to the most suitable agent based on context and content, supports dual language implementation in Python and TypeScript, offers flexible agent responses, context management across agents, extensible architecture for customization, universal deployment options, and pre-built agents and classifiers. It is suitable for various applications, from simple chatbots to sophisticated AI systems, accommodating diverse requirements and scaling efficiently.

This competition is organized by Javier Rando and Florian Tramèr from the ETH AI Center and SPY Lab at ETH Zurich. The goal of the competition is to create a method that can detect universal backdoors in aligned language models. A universal backdoor is a secret suffix that, when appended to any prompt, enables the model to answer harmful instructions. The competition provides a set of poisoned generation models, a reward model that measures how safe a completion is, and a dataset with prompts to run experiments. Participants are encouraged to use novel methods for red-teaming, automated approaches with low human oversight, and interpretability tools to find the trojans. The best submissions will be offered the chance to present their work at an event during the SaTML 2024 conference and may be invited to co-author a publication summarizing the competition results.

llamafile is a tool that enables users to distribute and run Large Language Models (LLMs) with a single file. It combines llama.cpp with Cosmopolitan Libc to create a framework that simplifies the complexity of LLMs into a single-file executable called a 'llamafile'. Users can run these executable files locally on most computers without the need for installation, making open LLMs more accessible to developers and end users. llamafile also provides example llamafiles for various LLM models, allowing users to try out different LLMs locally. The tool supports multiple CPU microarchitectures, CPU architectures, and operating systems, making it versatile and easy to use.

Amplication is a robust, open-source development platform designed to revolutionize the creation of scalable and secure .NET and Node.js applications. It automates backend applications development, ensuring consistency, predictability, and adherence to the highest standards with code that's built to scale. The user-friendly interface fosters seamless integration of APIs, data models, databases, authentication, and authorization. Built on a flexible, plugin-based architecture, Amplication allows effortless customization of the code and offers a diverse range of integrations. With a strong focus on collaboration, Amplication streamlines team-oriented development, making it an ideal choice for groups of all sizes, from startups to large enterprises. It enables users to concentrate on business logic while handling the heavy lifting of development. Experience the fastest way to develop .NET and Node.js applications with Amplication.

AIlice is a fully autonomous, general-purpose AI agent that aims to create a standalone artificial intelligence assistant, similar to JARVIS, based on the open-source LLM. AIlice achieves this goal by building a "text computer" that uses a Large Language Model (LLM) as its core processor. Currently, AIlice demonstrates proficiency in a range of tasks, including thematic research, coding, system management, literature reviews, and complex hybrid tasks that go beyond these basic capabilities. AIlice has reached near-perfect performance in everyday tasks using GPT-4 and is making strides towards practical application with the latest open-source models. We will ultimately achieve self-evolution of AI agents. That is, AI agents will autonomously build their own feature expansions and new types of agents, unleashing LLM's knowledge and reasoning capabilities into the real world seamlessly.

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