Best AI tools for< Customer Experience Manager >

Medallia is an AI-powered real-time text analytics software that empowers organizations to derive actionable insights from customer interactions across various channels. With a focus on democratizing text analytics, Medallia's platform offers comprehensive feedback capture, role-based reporting, AI & analytics capabilities, integrations, and enterprise-grade security. The software enables users to uncover essential insights, easily share data, and expand programs with flexible pricing. Medallia caters to industries such as automotive, healthcare, retail, and technology, providing end-to-end customer experience management solutions and employee listening and activation tools.

GapScout is a market research software powered by AI technology that helps businesses dominate their market by analyzing customer reviews to identify gaps and opportunities. It provides actionable insights based on real market feedback, enabling users to improve their products, spy on competitors, and accelerate sales growth. With a focus on extracting valuable information from reviews, GapScout aims to position brands for success and establish long-term dominance in the market.

Wizu is an AI-powered platform that offers conversational surveys to enhance customer feedback. It helps businesses collect meaningful feedback, analyze AI-powered insights, and take clear actions based on the data. The platform utilizes AI technology to drive engagement, deliver better response rates, and provide richer insights for businesses to make data-driven decisions.

Sommify is an AI sommelier application designed to help companies sell wine by creating memorable experiences for customers. By automating wine pairing, generating data for optimization, and providing personalized recommendations, Sommify aims to address common challenges in the wine industry such as customer preferences, lack of information, and fear of asking questions. Trusted by industry leaders like Tesco, Sommify leverages AI technology built on 20+ years of wine expertise to enhance the wine purchasing experience for both online and in-store customers.

PolyAI is an AI-powered conversational platform that offers lifelike, adaptable, engaging, and dynamic AI agents to transform customer experience. It helps businesses handle customer inquiries, resolve issues, and improve customer loyalty through voice AI technology. PolyAI enables effortless customer interactions, boosts revenue generation, and enhances operational excellence by providing actionable insights from real conversations. The platform is purpose-built for enterprise use, ensuring security, compliance, and seamless integration with existing tech stacks across various industries.

Zolak is an AI-powered visual commerce platform designed for the furniture industry. It offers immersive experiences through product visualization, virtual try-out experiences, customization, and more. Zolak enables businesses to bridge physical and digital experiences, empowering e-commerce, manufacturing, and distribution sectors. The platform provides tools for creating high-quality visuals, personalized virtual showrooms, product customization, and AI room visualization, enhancing customer engagement and driving sales.

Zensors is an AI application that offers Visual AI agents for real-world understanding. It provides a Spatial AI platform for spatial monetization, Virtual Manager AI solution to automate location operations, and On-Prem AI for understanding spaces, monitoring service processes, forecasting accurately, and ensuring efficiency. Zensors leverages Multimodal AI for video understanding and Spatial AI for structuring unstructured data. The application caters to various industries such as Aviation, Retail, and Commercial Real Estate, offering operational efficiencies, strategic planning, financial performance, safety, and sustainability through AI-driven solutions.

WEVO is an AI-powered platform that offers effortless UX research for teams. It provides instant and deep insights into digital experiences, helping businesses test, validate, and perfect their online interactions before going live. By combining AI speed with human insight, WEVO boosts creative confidence, accelerates speed to market, and lowers reputational risks. The platform enables users to analyze user behavior, optimize content, measure campaign effectiveness, and enhance customer experiences through data-driven decisions.

Feedbase is an AI-powered dashboard tool designed to help businesses listen to customer feedback, learn from it, and level up their operations. It offers easy integration through a simple script or widget, providing insights and analytics on customer feedback. With pricing plans catering to startups and businesses of all sizes, Feedbase aims to make customer feedback management simple and effective.

Dataku.ai is an advanced data extraction and analysis tool powered by AI technology. It offers seamless extraction of valuable insights from documents and texts, transforming unstructured data into structured, actionable information. The tool provides tailored data extraction solutions for various needs, such as resume extraction for streamlined recruitment processes, review insights for decoding customer sentiments, and leveraging customer data to personalize experiences. With features like market trend analysis and financial document analysis, Dataku.ai empowers users to make strategic decisions based on accurate data. The tool ensures precision, efficiency, and scalability in data processing, offering different pricing plans to cater to different user needs.

Outset is an AI-powered research platform that enables users to conduct and synthesize video, audio, and text conversations with hundreds of participants at once. It uses AI to moderate conversations, identify common themes, tag relevant conversations, and pull out powerful quotes. Outset is designed to help researchers understand the 'why' behind answers and gain deeper insights into the people they serve.

Vocads is a conversational voice AI platform that reinvents the survey experience. It allows companies to collect richer data, improve their strategy, and retain clients through voice surveys. Vocads also provides employee voice surveys to engage employees, improve management, and upgrade company culture. The platform is easy to use with its no-code design, allowing users to create voice surveys from scratch instinctively and save templates for reuse. Vocads is GDPR compliant and offers data sovereignty, giving brands full control over their data.

Nyle is an AI-powered operating system for e-commerce growth. It provides tools to generate higher profits and increase team productivity. Nyle's platform includes advanced market analysis, quantitative assessment of customer sentiment, and automated insights. It also offers collaborative dashboards and interactive modeling to facilitate decision-making and cross-functional alignment.

Phygital+ is an AI-powered platform that helps businesses bridge the gap between the physical and digital worlds. With Phygital+, businesses can create immersive and interactive experiences for their customers, using a variety of AI-powered tools. These tools include computer vision, natural language processing, and machine learning. Phygital+ is easy to use and can be integrated with a variety of existing systems. It is also scalable, so businesses of all sizes can use it to improve their customer experience.

CMSWire is the world's leading community of customer experience professionals, providing the latest news, expert advice, and in-depth analysis on customer-first marketing, commerce, and digital experience design.

EdgeTier is a customer engagement platform that uses AI to improve the efficiency and quality of customer interactions. It offers a range of features, including real-time trend detection, agent quality assessment, and personalized agent prompts. EdgeTier is used by a variety of businesses, including retail, travel, gaming, and utilities, to improve customer satisfaction and drive retention.

Talkwalker is a leading consumer intelligence platform that provides social listening, media monitoring, and social benchmarking technology. It helps businesses navigate the dynamic world of social and consumer data to drive loyalty, win new customers, and outplay competitors. Talkwalker's platform is used by over 2,500 brands and is a leader in The Forrester New Wave™ AI-Enabled Consumer Intelligence Platforms Q3 2021.

Metaforms is an AI-powered form builder that helps businesses create personalized and engaging forms. It uses AI to automatically generate conditions, logics, and branching, which can save businesses up to 85% in setup time. Metaforms also uses AI to provide real-time question framing and acknowledgements, which can increase completion rates by up to 30%. Additionally, Metaforms' AI can ask follow-up questions based on other user responses in a cohort, which can provide businesses with more insights about user behavior, intent, and preferences.

Orimon AI is a conversational marketing tool that helps businesses engage with their customers through AI-powered chatbots. The platform offers tips and tricks to convert visitors into paying customers, train AI agents, and customize chatbot personalities. With a focus on conversational marketing, Orimon AI aims to enhance customer experience and boost sales for service, e-commerce, and SaaS businesses.

David is an AI survey analyst tool that helps users turn survey, product feedback, and user research form data into strategic actions. It offers features like data analysis, insights generation, and form optimization. David is built with Metaforms AI and provides universal compatibility with various survey platforms. Users can upload CSV files to David for analysis and receive tailored recommendations based on their specific goals. The tool is free to use and aims to optimize marketing strategies, engage customers, and boost conversions.

Pega is an enterprise AI decisioning and workflow automation platform that empowers organizations to unlock business-transforming outcomes with real-time optimization. Clients use Pega's AI capabilities to personalize engagement, automate customer service, and streamline operations. With a scalable and flexible architecture, Pega helps enterprises meet current customer demands while continuously transforming for the future.

Glassix is an AI Customer Support, Omnichannel Ticketing, and Chatbot Software Platform that offers a unified inbox for managing business conversations across various messaging channels. It provides features such as conversation routing engine, cross channel continuity, customer conversation history, rich media & large files sharing, and visual chatbot builder. Glassix helps companies drive customer delight through personalized and automated interactions, leveraging Conversational AI and sophisticated Chatbots. It enables real-time agent takeover and facilitates seamless communication across channels to enhance customer satisfaction and efficiency.

Chatbase is an AI tool that provides custom ChatGPT models tailored to your data. It allows users to create conversational AI models that are specific to their needs, enabling more engaging and personalized interactions with customers. With Chatbase, users can easily train, deploy, and manage chatbots for various applications such as customer support, virtual assistants, and more. The platform offers advanced natural language processing capabilities to understand and respond to user queries effectively.

Zonka Feedback is a powerful Customer Feedback and Survey Platform that offers User Segmentation for precise targeting, AI capabilities for smarter surveys, and a wide range of features to measure and improve Customer Experience. It provides solutions for various industries and use cases, integrates with popular tools, and offers in-depth reporting and analytics. Zonka Feedback is known for its modern-looking surveys, ease of use, and extensive integrations, making it a versatile tool for collecting feedback from customers, users, visitors, patients, and employees.

Rhetora AI is an AI-powered sales team playbook platform designed to help businesses generate consistent and qualified leads for their sales representatives. The platform leverages over 20 data providers and scrapes publicly available data sources to target ideal companies. Rhetora AI offers three different playbooks tailored for different needs, including founder-led, value-led, and signal-led playbooks. The platform also features smart engagement campaigns, AI-first CRM, and daily tasks execution managed by a combination of humans and AI.

No Jitter is an AI application that provides insights for the Connected Enterprise. It covers a wide range of technology topics including AI & Speech Technologies, Cloud Communications, Contact Center/Customer Experience, and more. The website offers news, views, best practices, digital resources, and events related to enterprise communications. No Jitter aims to keep professionals updated on the latest trends and developments in the field of technology and communication.

VOLV is an AI application that enhances the shopping experience by providing personalized product suggestions based on individual's facial/body features. It offers recommendations for eyewear, jewelry, makeup, personal grooming, and apparel, transforming the online shopping experience across various industries. Additionally, VOLV introduces Spatial Technology, allowing customers to engage with products in hyper-realistic 3D interactive lines and try products virtually before buying. The application prioritizes privacy and security, ensuring encrypted end-to-end experiences.

SurveyMonkey is a popular free online survey tool that offers a wide range of features to help users create, distribute, and analyze surveys. With integrations, customizable forms, AI-powered survey creation, and market research solutions, SurveyMonkey caters to various industries and roles. It provides templates for different use cases like customer satisfaction, employee feedback, and event registration. The platform also offers resources, blog posts, and customer success stories to guide users in maximizing the benefits of survey data.

boost.ai is a Conversational AI Platform designed for enterprises to automate customer service using AI chat and voice bots. The platform is powered by Generative AI technology, enabling hyper-personalized customer connections and high-quality interactions across all customer touchpoints. boost.ai helps businesses manage high traffic, increase customer satisfaction, and reduce costs by delivering outstanding customer experiences.

ASAPP is a generative AI tool designed for contact centers to enhance agent productivity, automate call summaries, and transcribe calls accurately. It offers conversational AI voice and chat agents, automation of business intelligence, and real-time AI assistance for knowledge base answers. ASAPP has been recognized as a leader in AI-led innovation and provides transformational results for customer experience.

Stylitics is an AI-powered platform that offers Inspirational Commerce solutions to retailers, providing personalized product recommendations, outfitting, and bundling using advanced AI technology. The platform aims to inspire shoppers, enhance brand loyalty, and elevate the overall shopping experience through curated product bundles and personalized styling. Stylitics' AI technology goes beyond traditional retail approaches to create cohesive and engaging shopping experiences, driving increased sales and brand loyalty for retailers worldwide.

Vocode is an open-source voice AI platform that enables users to build, deploy, and scale hyperrealistic voice agents. It offers fully programmable voice bots that can be integrated into workflows without the need for human intervention. With multilingual capability, custom language models, and the ability to connect to knowledge bases, Vocode provides a comprehensive solution for automating actions like scheduling, payments, and more. The platform also offers analytics and monitoring features to track bot performance and customer interactions, making it a valuable tool for businesses looking to enhance customer support and engagement.

SearchCandy is a Generative AI-powered search and analytics tool designed for e-commerce businesses. It helps businesses understand their customers better, boost conversions, and gain valuable insights. The platform offers easy integration with popular data integrations like Azure, Google Cloud, and AWS, as well as API clients such as Node.js, Python, and .NET. With SearchCandy, businesses can connect their data, test data retrieval using conversational prompts, easily integrate into their e-commerce store, track customer conversions, and benefit from affordable pricing.

OpenHouse is an AI-powered marketing solution tailored for the homebuilding industry. The platform offers a suite of AI tools that help homebuilders transform their marketing strategies, predict market trends, optimize resources, and enhance customer engagement. By leveraging artificial intelligence, OpenHouse enables users to increase profitability, streamline operations, and deliver a personalized homebuying experience. The platform aims to revolutionize the homebuilding industry by providing actionable insights and strategic advantages through predictive analytics and AI-driven solutions.

AnsweriQ is an AI-powered platform that revolutionizes customer service and support by offering self-service AI and agent AI solutions. It automates customer queries, reduces handle times, and improves customer satisfaction through intelligent automation and assistance. AnsweriQ helps businesses decrease case volume, lower costs, scale customer service, and boost agent productivity. By harnessing the power of AI and RPA, AnsweriQ transforms traditional customer service processes, making them more efficient and effective.

ReviewElf is an AI-powered customer review management platform designed to help businesses efficiently handle and respond to customer reviews. The platform offers features such as generating high-quality review responses with a single click, motivating teams with challenges and rewards, assigning reviews to team members, spotting trending complaints, setting targets for teams, and providing a mobile-friendly interface. ReviewElf aims to transform the way businesses manage reviews by leveraging AI technology to enhance brand reputation and customer satisfaction.

SkillsTeq is an interactive e-learning and training platform powered by AI technology. It revolutionizes learning and training by offering interactive courses, sales and customer experience training, assessments, and feedback through a unique chat-based learning environment. The platform leverages AI to deliver personalized training tailored to company data, engaging users in dynamic conversations and immersive experiences. SkillsTeq provides efficient AI e-learning, immersive roleplays, intelligent assessments, roleplay training, sales coaching, and customer experience training, all aimed at enhancing knowledge retention and preparing users for real-world scenarios.

Nextiva is a Unified Customer Experience Management Platform that offers a wide range of AI-powered solutions to help businesses acquire, retain, and grow their customers. It provides personalized customer experiences across various channels, real-time customer insight, automation, workforce engagement management, and more. Nextiva aims to enhance customer interactions, reduce operational costs, and maximize technology investments through its innovative platform.

Talkdesk is an AI-powered cloud contact center platform that helps businesses deliver exceptional customer experiences, reduce costs, and improve operational efficiencies. It offers a range of AI-driven solutions for industries, self-service, omnichannel engagement, workforce management, employee collaboration, and customer experience analytics. With features like automating customer self-service, empowering agents, generating insights, and customizing workflows, Talkdesk aims to revolutionize customer service through the power of AI.

Quid is an AI-powered consumer and market intelligence platform that offers a comprehensive view of customer context through Generative AI technology. It goes beyond simple data collection and analytics to provide insights through the lens of the future. Quid helps businesses make informed decisions by analyzing conversations, sentiments, and developments. The platform offers various solutions for marketing, consumer insights, data science, customer experience, agencies, and communications, empowering organizations to stay ahead in a competitive landscape.

OvationCXM is a Customer Experience Management (CXM) platform that helps businesses manage customer journeys, ecosystems, and AI. It provides tools to orchestrate customer relationships from beginning to end, connecting partners and AI to deliver smooth, AI-powered customer journeys. The platform offers features like designing and managing customer journeys in real-time, guiding CX across multiple providers, and embedding intelligence and automation. OvationCXM is used across various industries like Financial Services, Tech & Telecom, Healthcare, and Retail to drive deposits, retention, revenue, and personalized shopper experiences at scale.

Loris is a conversational intelligence platform designed for leading brands to unlock the hidden value of every customer conversation. It combines proven machine learning and generative AI to provide industry-leading conversation intelligence. Loris helps customer service teams be more efficient, improve customer experience, and drive revenue growth by transforming customer conversations into actionable insights. The platform offers features such as automated quality assurance, real-time agent co-pilot, and customer insights to enhance agent performance and increase customer satisfaction.

Crayon Data offers B2B AI solutions for enterprises through their platform maya.ai. The platform provides flexible building blocks to help businesses launch and scale quickly. With a cloud-agnostic full-stack solution, maya.ai enables real-world applications for data, customer management, and more. Crayon Data focuses on AI-led solutions to enhance customer experiences, turn raw data into valuable insights, and drive engagement through AI marketplaces. The platform also offers tools for travel planning, payment optimization, offer management, data analytics, influencer management, and more. Industries served include consumer banking, digital payments, travel, and consumer products.

Luigi's Box is an AI-powered product search and discovery tool designed for e-commerce businesses. It offers a wide range of features such as personalized recommendations, product listing optimization, customer intelligence, and merchandising capabilities. The tool aims to enhance the shopping experience for customers by providing relevant search results and boosting sales for online businesses. Luigi's Box also provides comprehensive analytics to help businesses understand customer behavior and make data-driven decisions.

ProProfs is a user research and customer feedback software that offers a comprehensive suite of tools for collecting real-time insights from website visitors and app users. With features like AI sentiment analysis, question branching, branding customization, advanced user targeting, and nudge for prototype, ProProfs empowers businesses to gather valuable feedback to enhance user experience, product functionality, and customer satisfaction. The application is designed to help businesses improve website leads, iOS & Android app feedback, NPS, customer experience management, ecommerce conversion, SaaS conversions, and marketing performance. ProProfs is known for its AI-powered analytics and reports, user-friendly interface, and exceptional customer support.

Reflectfy is an AI-powered feedback tool that enables businesses to collect customer feedback, analyze sentiments, and generate actionable insights. It offers a comprehensive dashboard to visualize data, AI-powered sentiment analysis, customizable properties, and user management features. Reflectfy helps businesses make data-driven decisions to enhance customer experience and drive growth.

SurveyMonkey is the world's most popular survey platform that offers a comprehensive suite of tools for creating surveys, forms, and conducting market research. With advanced features and integrations, SurveyMonkey helps users collect data-driven insights efficiently. The platform caters to various industries and roles, providing solutions for online polls, customer satisfaction, employee feedback, and more. SurveyMonkey Genius, with built-in AI, assists in creating better surveys and spotting insights quickly. Trusted by over 300K organizations worldwide, SurveyMonkey is known for its user-friendly interface and expert templates.

NICE is a leading Customer Experience (CX) AI Platform offering a range of AI-driven solutions for businesses to enhance customer experiences, optimize workforce engagement, and improve operational efficiency. The platform provides AI companions for contact center employees, AI-driven customer self-service, AI tools for CX leaders, and actionable insights through CX analytics. NICE also offers solutions tailored for various industries such as healthcare, retail, financial services, insurance, telecom, travel, and hospitality. With a focus on transforming experiences with AI, NICE helps businesses identify behaviors that drive frictionless customer experiences, boost customer loyalty, empower agents, and drive digital transformation.

Momos is a customer engagement platform designed for restaurants, offering super powered customer experience management driven by AI to build stronger relationships and drive customer loyalty. It provides unified feedback management, custom surveys for customer feedback, AI-powered automation and support, customer analytics and insights, review boosting, and customer activation tools. Momos helps multi-location brands globally manage guest feedback, collect insights, and drive sales with segmentation and outbound marketing. The platform consolidates all customer channels and feedback into one user-friendly interface, offers AI-powered automation for improved workflow, and provides in-depth customer insights for data-driven decisions and marketing goals.

Netomi is an AI-powered conversational AI platform that revolutionizes customer experience by providing proactive and automated customer care across various channels. It offers industry-leading enterprise-ready AI solutions, including sanctioned generative AI, goal-driven AI, and federated knowledge access. Netomi enables businesses to quickly respond to customer needs, increase resolution rates, and reduce support costs. The platform integrates seamlessly with existing systems, providing real-time omnichannel intelligence and security-first architecture for data privacy and security.

Directly is an AI-powered platform that offers on-demand and automated customer support solutions. The platform connects organizations with highly qualified experts who can handle customer inquiries efficiently. By leveraging AI and machine learning, Directly automates repetitive questions, improving business continuity and digital transformation. The platform follows a pay-for-performance compensation model and provides global support in multiple languages. Directly aims to enhance customer satisfaction, reduce contact center volume, and save costs for businesses.

Gladly is an AI-powered Customer Service Platform that focuses on delivering exceptional customer experiences by centering on people rather than tickets. It offers a unified solution for customer communication across various channels, combining AI technology with human support to enhance efficiency, decrease costs, and drive revenue growth. Gladly stands out for its customer-centric approach, personalized self-service, and the ability to maintain a single lifelong conversation with customers. The platform is trusted by world-renowned brands and has proven success stories in improving customer interactions and agent productivity.

Intuitivo is an AI-driven platform that revolutionizes the retail industry by providing autonomous points of purchase (A-POPs) powered by Computer Vision technology. The platform offers a range of solutions including Intuitive Inventory for restocking, Second Skin Wallet for seamless transactions, and Insight Board for business intelligence. With a focus on data-centric mindset and ease of use, Intuitivo aims to create a connected and frictionless shopping experience for customers.

Prefixbox is an AI-powered search and discovery solution that offers a range of features to enhance user experience and boost revenue for Enterprise retailers. It provides personalized search, rich autocomplete, navigation, recommendations, insights, and analytics. Prefixbox is trusted by various industries and offers easy integration, localized language support, and market-driven development. The application helps in increasing conversion rates, average order value, and revenue through data-driven search results and relevant recommendations.

InStore.ai is an AI-powered tool designed to monitor, compare, and elevate customer experience across stores. It helps businesses improve store performance by providing key performance scores, proactive guidance, and instant search capabilities to summarize in-store interactions and trends. The tool offers solutions for various industries like fuel & convenience, hospitality, and luxury retail, enabling businesses to understand customer feedback, optimize service, and refine customer interactions. InStore.ai leverages AI to enhance face-to-face experiences for customers and employees, providing timely insights, detailed support, and configurable recommendations tailored to specific audiences.

Zowie is an AI application that offers a comprehensive customer service solution by automating customer conversations, personalizing experiences, and enhancing customer satisfaction. It helps businesses handle inquiries, automate processes, and create exceptional customer experiences across various channels and languages. Zowie is engineered to increase revenue, reduce costs, build customer loyalty, and scale seamlessly, making it a valuable tool for brands looking to transform their customer service in the AI era.

artlabs is an AI-powered immersive 3D eCommerce platform that helps boost sales by turning product images into high-quality 3D visuals. It offers virtual try-on experiences and hyper-personalized eCommerce stores for enterprises with extensive product catalogs. The platform simplifies AR creation, ensures quality, integrates seamlessly, and provides ROI analytics without the need for heavy equipment or extra photoshoots. Trusted by eCommerce leaders globally, artlabs accelerates eCommerce growth with proven technology that increases conversion rates, decreases product returns, and enhances customer preferences.

Reach3 Insights is a full-service research consultancy that offers AI-enhanced conversational insight solutions for modern enterprises. They provide immersive, in-the-moment research designs, intelligent data sciences, and dynamic digital storytelling to deliver deep experiential insights. By leveraging modern messaging services and AI technology, Reach3 helps businesses capture authentic feedback and drive positive outcomes.

Survia is an AI-powered survey platform that allows users to effortlessly build, share, and analyze surveys. With intuitive drag-and-drop interface and advanced conditional logic, Survia transforms survey creation into a seamless experience. Users can share surveys across platforms, analyze responses instantly, and export results with precision. Leveraging AI technology, Survia offers user targeting, widget customization, conditional questions, and workspace collaboration. The platform is GDPR compliant, ensuring data protection.

Dixa is a customer experience (CX) platform designed for consumer brands, offering a comprehensive solution that combines human and AI capabilities to streamline customer service operations. The platform includes features such as AI agents, automation tools, intelligent routing, analytics, and quality assurance functionalities. Dixa aims to empower agents to work smarter, boost revenue through personalized interactions, and deliver exceptional customer experiences. With a focus on customer loyalty and satisfaction, Dixa integrates with existing CRM systems and e-commerce platforms to enhance overall CX setup.

Naible is an AI-powered tool designed to help businesses optimize their eCommerce operations. It offers advanced analytics and insights to improve sales performance and customer experience. Naible leverages artificial intelligence to provide personalized recommendations and streamline the online shopping process. With its user-friendly interface and powerful features, Naible is a valuable asset for e-commerce businesses looking to enhance their competitiveness in the digital marketplace.

Medallia is an experience management software platform that helps businesses transform customer and employee experiences. It offers a comprehensive feedback capture, role-based reporting, AI & analytics, integrations, and enterprise-grade security. The platform enables end-to-end customer experience management, digital experience tracking, employee listening, agent coaching, and market research solutions across various industries. Medallia also provides resources, training, and support to enhance user experience and drive business growth.

The Conversational Azure OpenAI Accelerator is a tool designed to provide rapid, no-cost custom demos tailored to customer use cases, from internal HR/IT to external contact centers. It focuses on top use cases of GenAI conversation and summarization, plus live backend data integration. The tool automates conversations across voice and text channels, providing a valuable way to save money and improve customer and employee experience. By combining Azure OpenAI + Cognitive Search, users can efficiently deploy a ChatGPT experience using web pages, knowledge base articles, and data sources. The tool enables simultaneous deployment of conversational content to chatbots, IVR, voice assistants, and more in one click, eliminating the need for in-depth IT involvement. It leverages Microsoft's advanced AI technologies, resulting in a conversational experience that can converse in human-like dialogue, respond intelligently, and capture content for omni-channel unified analytics.

Call Center AI is an AI-powered call center solution leveraging Azure and OpenAI GPT. It allows for AI agent-initiated phone calls or direct calls to the bot from a configured phone number. The bot is customizable for various industries like insurance, IT support, and customer service, with features such as accessing claim information, conversation history, language change, SMS sending, and more. The project is a proof of concept showcasing the integration of Azure Communication Services, Azure Cognitive Services, and Azure OpenAI for an automated call center solution.

The Amazon Transcribe Live Call Analytics (LCA) with Agent Assist Sample Solution is designed to help contact centers assess and optimize caller experiences in real time. It leverages Amazon machine learning services like Amazon Transcribe, Amazon Comprehend, and Amazon SageMaker to transcribe and extract insights from contact center audio. The solution provides real-time supervisor and agent assist features, integrates with existing contact centers, and offers a scalable, cost-effective approach to improve customer interactions. The end-to-end architecture includes features like live call transcription, call summarization, AI-powered agent assistance, and real-time analytics. The solution is event-driven, ensuring low latency and seamless processing flow from ingested speech to live webpage updates.

This repository showcases how to deploy generative AI models from Amazon SageMaker JumpStart using the AWS CDK. Generative AI is a type of AI that can create new content and ideas, such as conversations, stories, images, videos, and music. The repository provides a detailed guide on deploying image and text generative AI models, utilizing pre-trained models from SageMaker JumpStart. The web application is built on Streamlit and hosted on Amazon ECS with Fargate. It interacts with the SageMaker model endpoints through Lambda functions and Amazon API Gateway. The repository also includes instructions on setting up the AWS CDK application, deploying the stacks, using the models, and viewing the deployed resources on the AWS Management Console.

A curated list of Generative AI projects, tools, artworks, and models

The Keras-llm-robot Web UI project is an open-source tool designed for offline deployment and testing of various open-source models from the Hugging Face website. It allows users to combine multiple models through configuration to achieve functionalities like multimodal, RAG, Agent, and more. The project consists of three main interfaces: chat interface for language models, configuration interface for loading models, and tools & agent interface for auxiliary models. Users can interact with the language model through text, voice, and image inputs, and the tool supports features like model loading, quantization, fine-tuning, role-playing, code interpretation, speech recognition, image recognition, network search engine, and function calling.

GenAI Agents is a comprehensive repository for developing and implementing Generative AI (GenAI) agents, ranging from simple conversational bots to complex multi-agent systems. It serves as a valuable resource for learning, building, and sharing GenAI agents, offering tutorials, implementations, and a platform for showcasing innovative agent creations. The repository covers a wide range of agent architectures and applications, providing step-by-step tutorials, ready-to-use implementations, and regular updates on advancements in GenAI technology.

Project Miyagi showcases Microsoft's Copilot Stack in an envisioning workshop aimed at designing, developing, and deploying enterprise-grade intelligent apps. By exploring both generative and traditional ML use cases, Miyagi offers an experiential approach to developing AI-infused product experiences that enhance productivity and enable hyper-personalization. Additionally, the workshop introduces traditional software engineers to emerging design patterns in prompt engineering, such as chain-of-thought and retrieval-augmentation, as well as to techniques like vectorization for long-term memory, fine-tuning of OSS models, agent-like orchestration, and plugins or tools for augmenting and grounding LLMs.

This repository contains notebooks, code samples, sample apps, and other resources that demonstrate how to use, develop and manage generative AI workflows using Generative AI on Google Cloud, powered by Vertex AI. For more Vertex AI samples, please visit the Vertex AI samples Github repository.

Cool-GenAI-Fashion-Papers is a curated list of resources related to GenAI-Fashion, including papers, workshops, companies, and products. It covers a wide range of topics such as fashion design synthesis, outfit recommendation, fashion knowledge extraction, trend analysis, and more. The repository provides valuable insights and resources for researchers, industry professionals, and enthusiasts interested in the intersection of AI and fashion.

Coral Cloud Resorts is a sample hospitality application that showcases Data Cloud, Agents, and Prompts. It provides highly personalized guest experiences through smart automation, content generation, and summarization. The app requires licenses for Data Cloud, Agents, Prompt Builder, and Einstein for Sales. Users can activate features, deploy metadata, assign permission sets, import sample data, and troubleshoot common issues. Additionally, the repository offers integration with modern web development tools like Prettier, ESLint, and pre-commit hooks for code formatting and linting.

Superagent is an open source framework that enables any developer to integrate production ready AI Assistants into any application in a matter of minutes.

The MiniAiLive Face Recognition LivenessDetection Server SDK provides system integrators with fast, flexible, and extremely precise facial recognition that can be deployed across various scenarios, including security, access control, public safety, fintech, smart retail, and home protection. The SDK is fully on-premise, meaning all processing happens on the hosting server, and no data leaves the server. The project structure includes bin, cpp, flask, model, python, test_image, and Dockerfile directories. To set up the project on Linux, download the repo, install system dependencies, and copy libraries into the system folder. For Windows, contact MiniAiLive via email. The C++ example involves replacing the license key in main.cpp, building the project, and running it. The Python example requires installing dependencies and running the project. The Python Flask example involves replacing the license key in app.py, installing dependencies, and running the project. The Docker Flask example includes building the docker image and running it. To request a license, contact MiniAiLive. Contributions to the project are welcome by following specific steps. An online demo is available at https://demo.miniai.live. Related products include MiniAI-Face-Recognition-LivenessDetection-AndroidSDK, MiniAI-Face-Recognition-LivenessDetection-iOS-SDK, MiniAI-Face-LivenessDetection-AndroidSDK, MiniAI-Face-LivenessDetection-iOS-SDK, MiniAI-Face-Matching-AndroidSDK, and MiniAI-Face-Matching-iOS-SDK. MiniAiLive is a leading AI solutions company specializing in computer vision and machine learning technologies.

This solution accelerator is built on Azure Cognitive Search Service and Azure OpenAI Service to synthesize post-contact center transcripts for intelligent contact center scenarios. It converts raw transcripts into customer call summaries to extract insights around product and service performance. Key features include conversation summarization, key phrase extraction, speech-to-text transcription, sensitive information extraction, sentiment analysis, and opinion mining. The tool enables data professionals to quickly analyze call logs for improvement in contact center operations.

The AWS Healthcare and Life Sciences AI/ML Immersion Day workshops provide hands-on experience for customers to learn about AI/ML services, gain a deep understanding of AWS AI/ML services, and understand best practices for using AI/ML in the context of HCLS applications. The workshops cater to individuals at all levels, from machine learning experts to developers and managers, and cover topics such as training, testing, MLOps, deployment practices, and software development life cycle in the context of AI/ML. The repository contains notebooks that can be used in AWS Instructure-Led Labs or self-paced labs, offering a comprehensive learning experience for integrating AI/ML into applications.

Telco-AIX is a collaborative experimental workspace dedicated to exploring data-driven decision-making use-cases using open source AI capabilities and open datasets. The repository focuses on projects related to revenue assurance, fraud management, service assurance, latency predictions, 5G network operations, sustainability, energy efficiency, SecOps-AI for networking, AI-powered SmartGrid, IoT perimeter security, anomaly detection, root cause analysis, customer relationship management voice app, Starlink quality of experience predictions, and NoC AI augmentation for OSS.

Riona-AI-Agent is a versatile AI chatbot designed to assist users in various tasks. It utilizes natural language processing and machine learning algorithms to understand user queries and provide accurate responses. The chatbot can be integrated into websites, applications, and messaging platforms to enhance user experience and streamline communication. With its customizable features and easy deployment, Riona-AI-Agent is suitable for businesses, developers, and individuals looking to automate customer support, provide information, and engage with users in a conversational manner.

This repository contains a chatbot tool powered by AI technology. The chatbot is designed to interact with users in a conversational manner, providing information and assistance on various topics. Users can engage with the chatbot to ask questions, seek recommendations, or simply have a casual conversation. The AI technology behind the chatbot enables it to understand natural language inputs and provide relevant responses, making the interaction more intuitive and engaging. The tool is versatile and can be customized for different use cases, such as customer support, information retrieval, or entertainment purposes. Overall, the chatbot offers a user-friendly and interactive experience, leveraging AI to enhance communication and engagement.

Call Center AI is an AI-powered call center solution that leverages Azure and OpenAI GPT. It is a proof of concept demonstrating the integration of Azure Communication Services, Azure Cognitive Services, and Azure OpenAI to build an automated call center solution. The project showcases features like accessing claims on a public website, customer conversation history, language change during conversation, bot interaction via phone number, multiple voice tones, lexicon understanding, todo list creation, customizable prompts, content filtering, GPT-4 Turbo for customer requests, specific data schema for claims, documentation database access, SMS report sending, conversation resumption, and more. The system architecture includes components like RAG AI Search, SMS gateway, call gateway, moderation, Cosmos DB, event broker, GPT-4 Turbo, Redis cache, translation service, and more. The tool can be deployed remotely using GitHub Actions and locally with prerequisites like Azure environment setup, configuration file creation, and resource hosting. Advanced usage includes custom training data with AI Search, prompt customization, language customization, moderation level customization, claim data schema customization, OpenAI compatible model usage for the LLM, and Twilio integration for SMS.

AppFlowy.IO is an open-source alternative to Notion, providing users with control over their data and customizations. It aims to offer functionality, data security, and cross-platform native experience to individuals, as well as building blocks and collaboration infra services to enterprises and hackers. The tool is built with Flutter and Rust, supporting multiple platforms and emphasizing long-term maintainability. AppFlowy prioritizes data privacy, reliable native experience, and community-driven extensibility, aiming to democratize the creation of complex workplace management tools.

Guides customer experience strategy to drive business growth.

Un aiuto nella costruzione della Customer Journey del tuo cliente

Analyzes and enhances customer's journey across all touchpoints.

Expert on customer loyalty strategies and relationship building, in a business tone.

Expert in automotive customer management advice.

Bilingual CX strategy expert using Futurelab Experience resources. These resources are futurelab.fi website, white papers, blog posts and books by Kari Korkiakoski

Expert on Voiceflow, the AI chat and automation platform

Specjalista od szkoleń z obsługi klienta

I respond to prompts as David Allison, human values expert, best-selling author, keynote speaker, and founder of the Valuegraphics Project.

Enhances customer satisfaction through strategic brand management.

Enhances cannabis delivery customer experience with data analysis and recommendations.

Facilitates customer satisfaction through effective feedback management.

Advising B2B founders on identifying customer burning needs

Free, beautiful, and AI-generated product surveys

Consulente esperto per e-commerce, ispirato dai leader del settore per l'innovazione e la crescita.

Survey Creator

Expert in retail industry discussions and consumer goods insights.

Will bucket users based on available characteristics.

I guide you in learning and applying Wardley Maps.

Helper for Wardley Map value chain analysis