Best AI tools for< Call Center Operator >

CallFluent AI is an AI-powered voice call software that enables businesses to create AI-powered voice call agents in just 60 seconds. It transforms missed calls into revenue by automating inbound and outbound calls with artificial intelligence-powered robots. The platform offers human-like voices, real-time call history, recordings, and transcriptions, 24/7 inbound and outbound automated call management, and over 30 neural AI voices replicating human emotions. CallFluent AI provides a cost-effective solution for sales and customer service, allowing businesses to handle calls efficiently and effectively.

Cald AI is an AI-powered conversational agent application that revolutionizes business phone communication. It offers lifelike, smart, and turbocharged AI technology for efficient and human-like interactions. With advanced AI tech, seamless interruptions handling, ultra-low latency, real-time analytics, and instant call transfers, Cald AI ensures unmatched conversational experiences. It also provides voicemail recognition, text message integration, multilingual support, and scalability for enhanced customer interactions and business growth.

Swivl is an automation platform designed for self-storage businesses, offering intelligent automation solutions to streamline operations and enhance customer interactions. The platform leverages conversational AI technology to automate conversations with tenants, drive revenue, and augment workforce capabilities. Swivl aims to simplify the rental process, save costs, and increase revenue for self-storage operators while maintaining brand integrity. The platform is trusted by self-storage leaders for its ability to automate customer touchpoints, provide automated customer support and sales assistance, and enhance team productivity. With features like digital assistants, online self-service automation, inventory recommendations, call center deflection, and omni-channel experiences, Swivl is a comprehensive solution for self-storage businesses.

OpenCall.ai is an AI call center application that offers businesses a customized AI solution to handle calls, appointments, and customer inquiries. It streamlines operations, improves customer satisfaction, and increases revenue by eliminating wait times and providing a personalized experience. The AI is tailored to fit different industries like medical, beauty, real estate, and more, ensuring seamless integration with existing processes. OpenCall.ai is easy to deploy, powerful in customization, private in data handling, and reliable in solving common communication challenges.

Pitch Patterns is an AI-powered Quality Control platform designed for teams analyzing sales and customer service calls to enhance close rates and CSAT scores. The platform offers innovative features such as Social Skill Markers, Conversation Analysis, and AI Tracking to provide valuable insights and improve agent performance. With integration capabilities with popular CRM systems like Salesforce and Pipedrive, Pitch Patterns aims to revolutionize call center excellence through AI analytics.

interface.ai is an AI platform that offers generative AI solutions and intelligent virtual assistant services tailored for banks and credit unions. The platform aims to optimize call center operations, automate processes, enhance customer and employee experience, and increase revenue for financial institutions. With a focus on conversational AI, voice-based biometrics, and caller-id authentication, interface.ai provides advanced solutions to improve operational efficiency and deliver personalized recommendations to prospects and customers. The platform is designed to handle call volumes, reduce wait times, and provide 24/7 member support, ultimately transforming call centers into revenue centers.

Had-a Call is an AI-powered call management platform that revolutionizes customer outreach by breaking down language barriers and building stronger relationships with customers worldwide. It offers multi-language call center software, real-time call performance analytics, and scalable solutions for data-driven customer engagement. With Had-a Call, businesses can effortlessly scale their call center operations and make data-driven decisions to drive customer engagement and improve performance.

NICE CXone is a leading customer experience (CX) AI platform that helps organizations deliver exceptional customer experiences. With its unified interaction-centric platform, rich CX capabilities, and AI purpose-built for CX, NICE CXone empowers businesses to optimize and scale their CX operations, boost efficiency, and strengthen brand value.

Balto is a real-time guidance platform designed for contact centers, powered by AI technology. It offers features such as real-time coaching, QA copilot, notetaking automation, and integrations with various CCaaS systems. Balto aims to improve agent performance, enhance customer experience, ensure compliance, and drive sales growth through behavior change and perfect conversations on every call.

ConvoLinx is an AI-powered virtual receptionist that optimizes call handling, resolves inquiries, and drives cost-effective customer support. It offers features such as customizable interactions, continuous availability, call forwarding, appointment scheduling, and custom call flows. ConvoLinx seamlessly integrates into business processes, allowing for the collection of specific customer information and the provision of tailored solutions. Its unique customer call flows can be customized for any interaction, creating personalized call handlers to improve customer experience and drive satisfaction.

VOYP is a voice-powered AI application that serves as a personal call assistant, allowing users to make appointments, reservations, and international calls effortlessly. It offers features like international calls, multiple languages, call recording, and calendar integration. VOYP is beneficial for individuals with speech impairments or social anxiety, providing independence and convenience. The application is accessible through the web, Android, iPhone, and ChatGPT platforms, powered by Artificial Intelligence.

Simple Phones is an AI-powered virtual phone system that allows businesses to never miss a call from customers. The application uses AI agents to answer inbound and outbound calls, log call details, offer affordable pricing plans, provide customization options, and support multiple languages and accents. Users can create their own AI agent in just 60 seconds and customize it for various use cases, such as booking appointments, answering FAQs, and routing calls to different team members. Simple Phones aims to enhance customer communication and streamline call handling processes for businesses of all sizes.

My AI Front Desk is an AI phone receptionist application designed for busy businesses to handle phone calls, schedule appointments, and answer questions 24/7 using artificial intelligence technology. It offers features like capturing calls and appointments, sending texts, tailored business understanding, easy setup, advanced analytics, and white-label reselling options. The application aims to help businesses convert missed calls into revenue, provide valuable insights into customer interactions, and streamline customer support with AI-driven solutions.

Qualint is an AI-driven platform revolutionizing call center quality assurance. It empowers call centers with superior analytics, comprehensive call analysis, and streamlined operations. The platform provides real-time insights, tailored quality standards, and enhances collaboration to ensure every customer interaction is understood. Qualint offers core features such as real-time call uploads & analysis, efficiency improvement, information accessibility, and team communication. With different pricing plans, Qualint caters to call centers of all sizes, from small to large, helping them optimize agent performance, navigate regulatory challenges, and elevate customer service.

Tomato.ai is an AI accent softening and neutralization software designed to improve customer service and sales metrics in call centers. The software uses AI-powered voice filters to clarify offshore agent voices, making them more intelligible and reducing customer frustration. Tomato.ai offers benefits such as improving CSAT, reducing agent churn, boosting savings and sales, and enabling the hiring of more offshore agents. The software works in real-time to soften accents, enhance voice quality, cancel noise, and preserve the natural rhythm of the speaker.

Level AI is a provider of artificial intelligence (AI)-powered solutions for call centers. Its products include GenAI-automated Quality Assurance, Contact Center and Business Analytics, GenAI-powered VoC Insights, AgentGPT Real-Time Agent Assist, Agent Coaching, Agent Screen Recording, and Artificial Intelligence Integrations. Level AI's solutions are designed to help businesses improve customer experience, increase efficiency, and reduce costs. The company's customers include some of the world's leading customer service organizations, such as Brex and ezCater.

MaestroQA is a comprehensive Call Center Quality Assurance Software that offers a range of products and features to enhance QA processes. It provides customizable report builders, scorecard builders, calibration workflows, coaching workflows, automated QA workflows, screen capture, accurate transcriptions, root cause analysis, performance dashboards, AI grading assist, analytics, and integrations with various platforms. The platform caters to industries like eCommerce, financial services, gambling, insurance, B2B software, social media, and media, offering solutions for QA managers, team leaders, and executives.

echowin is an AI-powered virtual receptionist and phone answering service that helps businesses manage incoming calls and customer inquiries efficiently. It uses advanced AI logic and reasoning to provide uninterrupted service in over 30 languages. The platform offers features such as smart call routing, call actions, real-time transcriptions, and multi-platform accessibility. echowin's AI receptionist works 24/7 to ensure businesses capture and convert every lead, offering a competitive advantage with crystal-clear calls and intelligent conversation handling. The application is designed to handle complex inquiries, customize voice and personality, and ensure secure handling of sensitive information for various businesses.

Enthu.AI is a Conversation Intelligence Software designed for Contact Centers to boost agent performance, understand customer sentiment, and improve revenue. The AI-powered tool automates sales monitoring, compliance, and customer experience enhancement by capturing and analyzing customer voice across various communication channels. It provides insights for multiple teams, runs automated Quality Management programs, and coaches sales agents to improve their performance. Enthu.AI helps in driving consistency in revenue and predictability in outcomes for over 100 brands, making call quality monitoring and customer conversation data analysis more efficient and effective.

Voximplant is a cloud communications platform that provides a range of tools and services for businesses to build and scale their communications solutions. The platform includes a variety of features such as voice, video, messaging, natural language processing, and SIP trunking. Voximplant also offers a no-code drag-and-drop contact center solution called Voximplant Kit, which is designed to help businesses improve customer experience and automate processes. Voximplant is used by millions of users worldwide and is trusted by companies such as Airbnb, Uber, and Salesforce.

AgentOps is a toolkit for evaluating and developing robust and reliable AI agents. It provides benchmarks, observability, and replay analytics to help developers build better agents. AgentOps is open beta and can be signed up for here. Key features of AgentOps include: - Session replays in 3 lines of code: Initialize the AgentOps client and automatically get analytics on every LLM call. - Time travel debugging: (coming soon!) - Agent Arena: (coming soon!) - Callback handlers: AgentOps works seamlessly with applications built using Langchain and LlamaIndex.

pgvecto.rs is a Postgres extension written in Rust that provides vector similarity search functions. It offers ultra-low-latency, high-precision vector search capabilities, including sparse vector search and full-text search. With complete SQL support, async indexing, and easy data management, it simplifies data handling. The extension supports various data types like FP16/INT8, binary vectors, and Matryoshka embeddings. It ensures system performance with production-ready features, high availability, and resource efficiency. Security and permissions are managed through easy access control. The tool allows users to create tables with vector columns, insert vector data, and calculate distances between vectors using different operators. It also supports half-precision floating-point numbers for better performance and memory usage optimization.

DashInfer is a C++ runtime tool designed to deliver production-level implementations highly optimized for various hardware architectures, including x86 and ARMv9. It supports Continuous Batching and NUMA-Aware capabilities for CPU, and can fully utilize modern server-grade CPUs to host large language models (LLMs) up to 14B in size. With lightweight architecture, high precision, support for mainstream open-source LLMs, post-training quantization, optimized computation kernels, NUMA-aware design, and multi-language API interfaces, DashInfer provides a versatile solution for efficient inference tasks. It supports x86 CPUs with AVX2 instruction set and ARMv9 CPUs with SVE instruction set, along with various data types like FP32, BF16, and InstantQuant. DashInfer also offers single-NUMA and multi-NUMA architectures for model inference, with detailed performance tests and inference accuracy evaluations available. The tool is supported on mainstream Linux server operating systems and provides documentation and examples for easy integration and usage.

OmAgent is an open-source agent framework designed to streamline the development of on-device multimodal agents. It enables agents to empower various hardware devices, integrates speed-optimized SOTA multimodal models, provides SOTA multimodal agent algorithms, and focuses on optimizing the end-to-end computing pipeline for real-time user interaction experience. Key features include easy connection to diverse devices, scalability, flexibility, and workflow orchestration. The architecture emphasizes graph-based workflow orchestration, native multimodality, and device-centricity, allowing developers to create bespoke intelligent agent programs.

Kornia is a differentiable computer vision library for PyTorch. It consists of a set of routines and differentiable modules to solve generic computer vision problems. At its core, the package uses PyTorch as its main backend both for efficiency and to take advantage of the reverse-mode auto-differentiation to define and compute the gradient of complex functions.

Invariant Analyzer is an open-source scanner designed for LLM-based AI agents to find bugs, vulnerabilities, and security threats. It scans agent execution traces to identify issues like looping behavior, data leaks, prompt injections, and unsafe code execution. The tool offers a library of built-in checkers, an expressive policy language, data flow analysis, real-time monitoring, and extensible architecture for custom checkers. It helps developers debug AI agents, scan for security violations, and prevent security issues and data breaches during runtime. The analyzer leverages deep contextual understanding and a purpose-built rule matching engine for security policy enforcement.

avante.nvim is a Neovim plugin that emulates the behavior of the Cursor AI IDE, providing AI-driven code suggestions and enabling users to apply recommendations to their source files effortlessly. It offers AI-powered code assistance and one-click application of suggested changes, streamlining the editing process and saving time. The plugin is still in early development, with functionalities like setting API keys, querying AI about code, reviewing suggestions, and applying changes. Key bindings are available for various actions, and the roadmap includes enhancing AI interactions, stability improvements, and introducing new features for coding tasks.

hongbomiao.com is a personal research and development (R&D) lab that facilitates the sharing of knowledge. The repository covers a wide range of topics including web development, mobile development, desktop applications, API servers, cloud native technologies, data processing, machine learning, computer vision, embedded systems, simulation, database management, data cleaning, data orchestration, testing, ops, authentication, authorization, security, system tools, reverse engineering, Ethereum, hardware, network, guidelines, design, bots, and more. It provides detailed information on various tools, frameworks, libraries, and platforms used in these domains.

Burn is a new comprehensive dynamic Deep Learning Framework built using Rust with extreme flexibility, compute efficiency and portability as its primary goals.

KTransformers is a flexible Python-centric framework designed to enhance the user's experience with advanced kernel optimizations and placement/parallelism strategies for Transformers. It provides a Transformers-compatible interface, RESTful APIs compliant with OpenAI and Ollama, and a simplified ChatGPT-like web UI. The framework aims to serve as a platform for experimenting with innovative LLM inference optimizations, focusing on local deployments constrained by limited resources and supporting heterogeneous computing opportunities like GPU/CPU offloading of quantized models.

Data-Juicer is a one-stop data processing system to make data higher-quality, juicier, and more digestible for LLMs. It is a systematic & reusable library of 80+ core OPs, 20+ reusable config recipes, and 20+ feature-rich dedicated toolkits, designed to function independently of specific LLM datasets and processing pipelines. Data-Juicer allows detailed data analyses with an automated report generation feature for a deeper understanding of your dataset. Coupled with multi-dimension automatic evaluation capabilities, it supports a timely feedback loop at multiple stages in the LLM development process. Data-Juicer offers tens of pre-built data processing recipes for pre-training, fine-tuning, en, zh, and more scenarios. It provides a speedy data processing pipeline requiring less memory and CPU usage, optimized for maximum productivity. Data-Juicer is flexible & extensible, accommodating most types of data formats and allowing flexible combinations of OPs. It is designed for simplicity, with comprehensive documentation, easy start guides and demo configs, and intuitive configuration with simple adding/removing OPs from existing configs.

MARS5 is a novel English speech model (TTS) developed by CAMB.AI, featuring a two-stage AR-NAR pipeline with a unique NAR component. The model can generate speech for various scenarios like sports commentary and anime with just 5 seconds of audio and a text snippet. It allows steering prosody using punctuation and capitalization in the transcript. Speaker identity is specified using an audio reference file, enabling 'deep clone' for improved quality. The model can be used via torch.hub or HuggingFace, supporting both shallow and deep cloning for inference. Checkpoints are provided for AR and NAR models, with hardware requirements of 750M+450M params on GPU. Contributions to improve model stability, performance, and reference audio selection are welcome.

Gateway is a tool that streamlines requests to 100+ open & closed source models with a unified API. It is production-ready with support for caching, fallbacks, retries, timeouts, load balancing, and can be edge-deployed for minimum latency. It is blazing fast with a tiny footprint, supports load balancing across multiple models, providers, and keys, ensures app resilience with fallbacks, offers automatic retries with exponential fallbacks, allows configurable request timeouts, supports multimodal routing, and can be extended with plug-in middleware. It is battle-tested over 300B tokens and enterprise-ready for enhanced security, scale, and custom deployments.

LightRAG is a repository hosting the code for LightRAG, a system that supports seamless integration of custom knowledge graphs, Oracle Database 23ai, Neo4J for storage, and multiple file types. It includes features like entity deletion, batch insert, incremental insert, and graph visualization. LightRAG provides an API server implementation for RESTful API access to RAG operations, allowing users to interact with it through HTTP requests. The repository also includes evaluation scripts, code for reproducing results, and a comprehensive code structure.

The 'ai-dev-2024-ml-workshop' repository contains materials for the Deploy and Monitor ML Pipelines workshop at the AI_dev 2024 conference in Paris, focusing on deployment designs of machine learning pipelines using open-source applications and free-tier tools. It demonstrates automating data refresh and forecasting using GitHub Actions and Docker, monitoring with MLflow and YData Profiling, and setting up a monitoring dashboard with Quarto doc on GitHub Pages.

TorchRL is an open-source Reinforcement Learning (RL) library for PyTorch. It provides pytorch and **python-first** , low and high level abstractions for RL that are intended to be **efficient** , **modular** , **documented** and properly **tested**. The code is aimed at supporting research in RL. Most of it is written in python in a highly modular way, such that researchers can easily swap components, transform them or write new ones with little effort.

Infinity is a high-throughput, low-latency REST API for serving vector embeddings, supporting all sentence-transformer models and frameworks. It is developed under the MIT License and powers inference behind Gradient.ai. The API allows users to deploy models from SentenceTransformers, offers fast inference backends utilizing various accelerators, dynamic batching for efficient processing, correct and tested implementation, and easy-to-use API built on FastAPI with Swagger documentation. Users can embed text, rerank documents, and perform text classification tasks using the tool. Infinity supports various models from Huggingface and provides flexibility in deployment via CLI, Docker, Python API, and cloud services like dstack. The tool is suitable for tasks like embedding, reranking, and text classification.

A knowledgeable guide on customer service best practices and terminology.

Cantonese TTS assistant for seniors.

I simulate tough Customer Support scenarios for Agent Training.

Ignora linguagem ofensiva, focando em atendimento qualitativo.

A conversational coach for non-native English speakers.

I'm your English speaking practice buddy!

Voice-centric English role-play tool for speaking practice and offering personalized feedback!

A British English tutor enhancing spoken skills.

Friendly bot for efficient TOEFL speaking practice, offering direct questions and detailed feedback.

Helps with English speaking practice through scenarios.

Elaya 2 - cold-calling

Actor of 'Blackadder' characters with script knowledge.

Assist the use of function calls

Asistente experto en derecho laboral mexicano, ofrece asesoría legal en español.

Expert on Better Call Saul, discusses episodes, characters, and trivia.

Tell me your company and customer and I'll prepare your first call with them!

Analyzes participants from page 1 of Zoom .pdfs

CoD gaming scene specialist for Call of Duty

Je réponds à toutes vos questions sur le jeu Call of Dungeons.

Call me Data- I draw historical parallels to your queries // An education tool // "Nothing new under the sun"