Best AI tools for< Automate Ticket Processing >

Engine is an AI software engineer tool designed for teams to streamline software development processes. It connects to popular project management tools like Jira, Trello, Linear, and more, automating tasks such as turning tickets into pull requests. Engine can complete up to 50% of tickets in minutes without supervision, helping teams ship faster and keep backlogs under control. It works seamlessly with existing workflows and tools, providing AI-powered engineering support to improve productivity and efficiency.

Wallu is an AI-powered chatbot designed to automate customer support on Discord servers. It can answer frequently asked questions (FAQs) and provide support like a 24/7 staff member. Wallu can understand FAQs and documents in multiple languages and also answer users in their native language. It is controlled by an admin panel that allows for fine-tuned control of what channels it operates in, documents to be used in answers, and FAQs to source information from. Wallu is easy to use and can be added to any Discord server with just a few clicks.

Leena AI is a Gen AI employee assistant that reduces IT, HR, Finance tickets. It guarantees a 70% self-service ratio in the contract. Leena AI centralizes knowledge that is scattered across the enterprise, making information easy to find right on chat with a simple query. The knowledge is auto-updated when changes are made, so your employees always get support that is both relevant and accurate. Leena AI integrates with all knowledge base systems within your enterprise from day one, eliminating the need for any consolidation or migration effort across the knowledge base systems. The work assistant tailors responses to employee queries based on their role, team and access level which boosts employee experience while adhering to security protocols and preventing unauthorized access to information. Leena AI analyzes historically closed tickets and learns from their resolutions to create knowledge articles that can prevent similar tickets from being raised again. Leena AI breaks down large policy documents and knowledge articles into consumable snippets so the responses are sharper and more specific to the employee’s query.

Moveworks is an AI-powered employee support platform that automates tasks, provides information, and creates content across various business applications. It offers features such as task automation, ticket automation, enterprise search, data lookups, knowledge management, employee notifications, approval workflows, and internal communication. Moveworks integrates with numerous business applications and is trusted by over 5 million employees at 300+ companies.

InteractIQ is an AI-powered customer service solution that helps businesses automate support, generate leads, and provide a 24/7 customizable chatbot. It uses AI to categorize and prioritize support tickets, provide instant replies, and offer multilingual support. InteractIQ integrates with various platforms and offers customization options to match brand identity. It combines AI capabilities with human support to enhance customer engagement and streamline support operations.

Tekst is an AI-powered platform that helps businesses automate their email, ticket, and other communication workflows. By leveraging text intelligence, Tekst enables enterprises to gain insights into their communication data, optimize critical workflows, and deliver better customer service. With its advanced AI capabilities, Tekst can analyze messages, enrich them with tags, reroute them to the correct inbox, and even automate responses, significantly reducing the time wasted on manual tasks.

Cohere is a customer support platform that uses AI to help businesses resolve tickets faster and reduce costs. It offers a range of features, including automated ticket resolution, personalized answers, step-by-step guidance, and advanced analytics. Cohere integrates with existing support resources and can be implemented quickly and easily. It has been used by leading companies to achieve industry-leading outcomes, including Ramp, Loom, Rippling, OpenPhone, Flock Safety, and Podium.

Certainly is an all-in-one chatbot platform designed for e-commerce businesses. It offers a range of features to enhance customer experience, including AI-powered product recommendations, automated support ticket resolution, and data collection. Certainly is trusted by leading global brands and has a proven track record of boosting average order value, deflecting support tickets, and collecting valuable customer data.

Ticket AI is a Discord bot that automates customer support by answering tickets with AI. It simplifies support by allowing users to upload training data, such as support documents, and then using that data to answer customer questions. Ticket AI is easy to use, with no coding experience required, and it offers features such as custom support channels, ephemeral replies, and 24/7 availability. With Ticket AI, businesses can save time and improve the efficiency of their customer support.

Yuma AI is an automated AI customer service platform designed specifically for e-commerce businesses. It empowers Shopify merchants to boost agent productivity and reduce operating costs by automating mundane tasks, providing 24/7 customer support, and improving customer satisfaction. Yuma AI seamlessly integrates with various e-commerce tools and plugins, enabling businesses to streamline their customer service operations and maximize ROI.

Lina Chat is an AI-powered chatbot that helps businesses with customer support. It can answer questions instantly, resolve 80% of repeated support tickets, and is available 24/7. Lina Chat is easy to use and can be trained in minutes. It is a valuable tool for businesses that want to improve their customer service.

Odin AI is an advanced AI tool that offers a range of features to transform enterprise data management, automate tasks, enhance customer service, and boost operational efficiency. With Odin AI, users can extract actionable insights, streamline support tickets, automate HR helpdesk, enhance e-commerce customer experience, optimize marketing efficiency, and more. The tool provides powerful AI-driven solutions for various business needs, including on-premises deployment, invoice processing, PDF analysis, technical document search, and knowledge base optimization.

Lancey is a modern AI-native feedback management platform designed for product teams to operate faster. It integrates support tickets, sales calls, CRM, and product usage data to automatically surface high-impact product bets. By leveraging AI technology, Lancey provides insights from customer feedback data, automates feedback processing, and helps product teams make informed decisions to improve their products.

EmailTree is an AI-powered email management platform that helps businesses automate their email responses, prioritize and organize tickets, and quickly integrate their data. With EmailTree, businesses can improve their customer experience, reduce their first response rate, and drive more revenue.

SupportAgent.ai is an AI-powered support agent that helps businesses automate their customer support conversations. It uses GPT-4, OpenAI's most advanced AI model, to quickly and accurately draft email replies. SupportAgent.ai learns from your previous replies and help docs to provide personalized and relevant responses. It can also filter by tags to ensure that the right answers are given to the right customers.

Risotto is an AI help desk application designed to streamline IT support processes. It offers features such as automatic ticket creation, routing, workflows, and escalations, as well as integrations with popular knowledge stores. Risotto aims to enhance security, improve employee experience, and save time and money by automating access requests and providing 24/7 support. The application leverages AI to provide fast responses, reduce support overhead, and handle access requests through natural language, ultimately making IT teams more efficient and effective.

Unthread is an AI-powered support tool integrated with Slack, designed to streamline customer interactions and automate support processes. It offers features such as AI-generated support responses, shared email inbox, in-app live chat, and IT ticketing solutions. Unthread aims to enhance customer support efficiency by leveraging AI technology to prioritize, assign, and resolve tickets instantly, while providing a seamless experience for both users and customers.

Gitya is an AI-powered GitHub assistant designed to streamline your GitHub workflow by automating minor tasks and enhancing productivity. With features like GitHub App integration, AI-enhanced automation, PR management, and ticket automation, Gitya aims to help users spend less time on busywork and more time on high-impact engineering tasks. Users have praised Gitya for its ability to reduce time spent on bug fixes and PR management, ultimately leading to increased project efficiency and success.

Deflekt.ai is an AI-powered application designed to automate replies on all support channels. It helps businesses deflect customer and coworker support tickets by answering questions automatically. The tool can be integrated with various channels like web chat, email, Slack, and Teams, making it a versatile solution for support teams. Deflekt.ai allows users to customize content, localize responses, and provide human support when needed. With features like document hosting, channel activation, and conversation monitoring, Deflekt.ai streamlines support processes and reduces workload.

Ultimate is a customer support automation platform powered by Generative AI. It offers AI-powered chat automation and ticket automation solutions for various industries such as Ecommerce, Financial Services, Travel, Telecommunications, and Healthtech. UltimateGPT is a bot that integrates with help centers to build bots in minutes. The platform provides backend integrations, analytics, and insights to enhance customer support processes and drive business growth.

QuantaLogic is a ReAct framework for building advanced AI agents that seamlessly integrates large language models with a robust tool system. It aims to bridge the gap between advanced AI models and practical implementation in business processes by enabling agents to understand, reason about, and execute complex tasks through natural language interaction. The framework includes features such as ReAct Framework, Universal LLM Support, Secure Tool System, Real-time Monitoring, Memory Management, and Enterprise Ready components.

cursor-tools is a CLI tool designed to enhance AI agents with advanced skills, such as web search, repository context, documentation generation, GitHub integration, Xcode tools, and browser automation. It provides features like Perplexity for web search, Gemini 2.0 for codebase context, and Stagehand for browser operations. The tool requires API keys for Perplexity AI and Google Gemini, and supports global installation for system-wide access. It offers various commands for different tasks and integrates with Cursor Composer for AI agent usage.

Tools4AI is a Java-based Agentic Framework for building AI agents to integrate with enterprise Java applications. It enables the conversion of natural language prompts into actionable behaviors, streamlining user interactions with complex systems. By leveraging AI capabilities, it enhances productivity and innovation across diverse applications. The framework allows for seamless integration of AI with various systems, such as customer service applications, to interpret user requests, trigger actions, and streamline workflows. Prompt prediction anticipates user actions based on input prompts, enhancing user experience by proactively suggesting relevant actions or services based on context.

PredictorLLM is an advanced trading agent framework that utilizes large language models to automate trading in financial markets. It includes a profiling module to establish agent characteristics, a layered memory module for retaining and prioritizing financial data, and a decision-making module to convert insights into trading strategies. The framework mimics professional traders' behavior, surpassing human limitations in data processing and continuously evolving to adapt to market conditions for superior investment outcomes.

paperless-gpt is a tool designed to generate accurate and meaningful document titles and tags for paperless-ngx using Large Language Models (LLMs). It supports multiple LLM providers, including OpenAI and Ollama. With paperless-gpt, you can streamline your document management by automatically suggesting appropriate titles and tags based on the content of your scanned documents. The tool offers features like multiple LLM support, customizable prompts, easy integration with paperless-ngx, user-friendly interface for reviewing and applying suggestions, dockerized deployment, automatic document processing, and an experimental OCR feature.

Obsei is an open-source, low-code, AI powered automation tool that consists of an Observer to collect unstructured data from various sources, an Analyzer to analyze the collected data with various AI tasks, and an Informer to send analyzed data to various destinations. The tool is suitable for scheduled jobs or serverless applications as all Observers can store their state in databases. Obsei is still in alpha stage, so caution is advised when using it in production. The tool can be used for social listening, alerting/notification, automatic customer issue creation, extraction of deeper insights from feedbacks, market research, dataset creation for various AI tasks, and more based on creativity.

awesome-AIOps is a curated list of academic researches and industrial materials related to Artificial Intelligence for IT Operations (AIOps). It includes resources such as competitions, white papers, blogs, tutorials, benchmarks, tools, companies, academic materials, talks, workshops, papers, and courses covering various aspects of AIOps like anomaly detection, root cause analysis, incident management, microservices, dependency tracing, and more.

AI-powered call center solution with Azure and OpenAI GPT. The bot can answer calls, understand the customer's request, and provide relevant information or assistance. It can also create a todo list of tasks to complete the claim, and send a report after the call. The bot is customizable, and can be used in multiple languages.

This repository contains the Python source code for FINMEM, a Performance-Enhanced Large Language Model Trading Agent with Layered Memory and Character Design. It introduces FinMem, a novel LLM-based agent framework devised for financial decision-making, encompassing three core modules: Profiling, Memory with layered processing, and Decision-making. FinMem's memory module aligns closely with the cognitive structure of human traders, offering robust interpretability and real-time tuning. The framework enables the agent to self-evolve its professional knowledge, react agilely to new investment cues, and continuously refine trading decisions in the volatile financial environment. It presents a cutting-edge LLM agent framework for automated trading, boosting cumulative investment returns.

The 'bookmark-summary' repository reads bookmarks from 'bookmark-collection', extracts text content using Jina Reader, and then summarizes the text using LLM. The detailed implementation can be found in 'process_changes.py'. It needs to be used together with the Github Action in 'bookmark-collection'.

Instill Core is an open-source orchestrator comprising a collection of source-available projects designed to streamline every aspect of building versatile AI features with unstructured data. It includes Instill VDP (Versatile Data Pipeline) for unstructured data, AI, and pipeline orchestration, Instill Model for scalable MLOps and LLMOps for open-source or custom AI models, and Instill Artifact for unified unstructured data management. Instill Core can be used for tasks such as building, testing, and sharing pipelines, importing, serving, fine-tuning, and monitoring ML models, and transforming documents, images, audio, and video into a unified AI-ready format.

PIXIU is a project designed to support the development, fine-tuning, and evaluation of Large Language Models (LLMs) in the financial domain. It includes components like FinBen, a Financial Language Understanding and Prediction Evaluation Benchmark, FIT, a Financial Instruction Dataset, and FinMA, a Financial Large Language Model. The project provides open resources, multi-task and multi-modal financial data, and diverse financial tasks for training and evaluation. It aims to encourage open research and transparency in the financial NLP field.

A comprehensive repository focusing on 'Model Merging in LLMs, MLLMs, and Beyond', providing an exhaustive overview of model merging methods, theories, applications, and future research directions. The repository covers various advanced methods, applications in foundation models, different machine learning subfields, and tasks like pre-merging methods, architecture transformation, weight alignment, basic merging methods, and more.

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