Leena AI

Leena AI

Zero. Ticket. Enterprise.

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Leena AI is a Gen AI employee assistant that reduces IT, HR, Finance tickets. It guarantees a 70% self-service ratio in the contract. Leena AI centralizes knowledge that is scattered across the enterprise, making information easy to find right on chat with a simple query. The knowledge is auto-updated when changes are made, so your employees always get support that is both relevant and accurate. Leena AI integrates with all knowledge base systems within your enterprise from day one, eliminating the need for any consolidation or migration effort across the knowledge base systems. The work assistant tailors responses to employee queries based on their role, team and access level which boosts employee experience while adhering to security protocols and preventing unauthorized access to information. Leena AI analyzes historically closed tickets and learns from their resolutions to create knowledge articles that can prevent similar tickets from being raised again. Leena AI breaks down large policy documents and knowledge articles into consumable snippets so the responses are sharper and more specific to the employee’s query.

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Features

Advantages

  • Reduces IT support tickets by 70%
  • Saves 70% time spent on resolving HR tickets
  • Empowers sales reps to automate routine tasks and workflows
  • Provides contextual support every time
  • Turns ticket resolutions into knowledge
  • Simplifies knowledge base articles for sharper responses
  • Uncovers enterprise insights
  • Streamlines work processes and saves employees' time
  • Seamless Integrations for Enhanced Functionality

Disadvantages

  • May not be suitable for all businesses
  • May require some training to use effectively
  • May not be able to handle all types of queries

Frequently Asked Questions

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