Best AI tools for< Support Engineer >

Help.center is a customer support knowledge base powered by AI that empowers businesses to reduce support tickets significantly and help more customers faster. It offers AI chatbot and knowledge base features to enable self-service for customers, manage customer conversations efficiently, and improve customer satisfaction rates. The application is designed to provide 24x7 support, multilingual assistance, and automatic learning capabilities. Help.center is trusted by over 500 companies and offers a user-friendly interface for easy integration into product ecosystems.

SupportLogic is a Support Experience Management Platform that uses AI to help businesses improve their customer support operations. It offers a range of features, including sentiment analysis, backlog management, intelligent case routing, proactive alerts, swarming and collaboration, account health management, customer support analytics, text analytics, SLA/SLO management, quality monitoring and coaching, agent productivity, and translation. SupportLogic integrates with existing ticketing systems and apps, and can be implemented within 45 days.

Mavenoid is an AI-powered product support tool that offers automated product support services, including product selection advice, troubleshooting solutions, replacement part ordering, and more. The platform is designed to understand complex questions and provide step-by-step instructions to guide users through various product-related processes. Mavenoid is trusted by leading product companies and focuses on resolving customer questions efficiently. The tool optimizes help centers for SEO, offers product insights to increase revenue, and provides support in multiple languages. It is known for reducing incoming inquiries and offering a seamless support experience.

Unthread is an AI-powered support tool integrated with Slack, designed to streamline customer interactions and automate support processes. It offers features such as AI-generated support responses, shared email inbox, in-app live chat, and IT ticketing solutions. Unthread aims to enhance customer support efficiency by leveraging AI technology to prioritize, assign, and resolve tickets instantly, while providing a seamless experience for both users and customers.

SupportLogic is a cloud-based support experience management platform that uses AI to help businesses improve their customer support operations. The platform provides a range of features, including sentiment analysis, case routing, and quality monitoring, that can help businesses to identify and resolve customer issues quickly and efficiently. SupportLogic also offers a number of integrations with popular CRM and ticketing systems, making it easy to implement and use.

SiteSpeakAI is an AI-powered platform that enables users to automate their customer support by creating custom GPT chatbots trained on their content. The chatbots can be integrated into websites, Slack, Telegram, and more to provide 24/7 responses to visitor queries, thereby reducing support tickets. The platform offers smart AI chatbot training, customization options, analytics, and integration with various tools and platforms.

Open is an AI-powered customer support tool that automates responses to customer queries. It uses artificial intelligence to understand and respond to customer messages, providing quick and accurate solutions. Open streamlines the customer support process, saving time and improving efficiency for businesses. With its AI autopilot feature, Open can handle a large volume of customer inquiries without human intervention, ensuring round-the-clock support for users. The tool is designed to enhance customer satisfaction and optimize support operations.

My AskAI is an affordable Zendesk AI alternative that provides AI customer support solutions. It aims to help businesses enhance their customer support efficiency by deflecting up to 75% of customer support requests with AI technology. The tool is 5-10 times cheaper than Zendesk's AI features, offering cost-effective AI resolution at only $0.10 per conversation. My AskAI seamlessly integrates with Zendesk's App Marketplace, allowing businesses to set up AI support agent quickly without the need for extensive training or system replacement. The tool also emphasizes the importance of human touch in customer support, enabling a smooth AI + Human customer support experience.

Twig AI is an AI tool designed for Customer Experience, offering an AI assistant that resolves customer issues instantly, supporting both users and support agents 24/7. It provides features like converting user requests into API calls, instant responses for user questions, and factual answers cited with trustworthy sources. Twig simplifies data retrieval from external sources, offers personalization options, and includes a built-in knowledge base. The tool aims to drive agent productivity, provide insights to monitor customer experience, and offers various application interfaces for different user roles.

Customerly is an AI-powered customer service solution that helps businesses automate support tasks, improve response times, and enhance customer satisfaction. It offers a range of features including AI chatbots, AI-powered response generation, global support, and a unified help desk. Customerly's AI capabilities enable it to learn from knowledge bases and canned responses, provide seamless assistance at any conversation stage, simplify complex tasks, and escalate to human agents when necessary.

ioni.ai is an AI application that offers ChatGPT-4 solution for customer support. It is a smart chatbot based on the latest AI technology, designed to handle general inquiries, complex questions, and user-specific requests. The application streamlines workflow with immediate responses, brings CSAT scores to a new level, and ensures human-in-the-loop verification for quality control. With self-learning capabilities, ioni.ai constantly improves its responses and provides accurate solutions to customer inquiries.

BoldDesk by Syncfusion is a comprehensive customer service software designed to effortlessly resolve 70% of customer inquiries. It offers features such as ticketing system, live chat support, omnichannel inbox, knowledge base, task management, and AI Copilot. The application aims to enhance customer service efficiency through automation, collaboration, and customization. BoldDesk provides workflow automation, contact management, reports & analytics, mobile app, customer portal, apps & integrations, and satisfaction survey (CSAT). It caters to startups, small businesses, and enterprises, offering solutions for email ticketing, shared inbox software, multi-brand help desk, internal help desk software, trouble ticketing software, and embedded help widgets.

LifeShack is an AI-powered job search tool that revolutionizes the job application process. It automates job searching, evaluation, and application submission, saving users time and increasing their chances of landing top-notch opportunities. With features like automatic job matching, AI-optimized cover letters, and tailored resumes, LifeShack streamlines the job search experience and provides peace of mind to job seekers.

Chatsimple's Agent Builder Platform is an AI-powered tool that allows users to create and customize chatbots for various purposes. The platform offers a user-friendly interface with drag-and-drop functionality, making it easy for users to design conversational agents without any coding knowledge. With advanced natural language processing capabilities, the chatbots built on this platform can engage with users in a human-like manner, providing personalized responses and assistance. Chatsimple's Agent Builder Platform is suitable for businesses looking to enhance customer support, automate repetitive tasks, and improve overall user experience.

The website is a universal search tool built for SaaS applications. It offers a HelpBar that connects to help centers, providing search, navigation, and AI-answers. Users can easily set up self-serve support, customize brand styles, create trigger widgets, and access pinned items for quick access. The tool aims to speed up time to value, create power users, reduce support costs, and keep users engaged within the app by surfacing relevant content. It is designed to enhance user experience and streamline support processes for SaaS companies.

TalkTonic AI is an innovative AI chat application that provides users with a seamless and interactive chat experience. The application utilizes advanced AI technology to understand and respond to user queries in real-time, making it a valuable tool for communication and customer support. With its user-friendly interface and intelligent features, TalkTonic AI is designed to enhance user engagement and streamline communication processes.

WorkBot is an AI-powered customer service platform that autonomously handles customer communications, automates processes with AI agents, and uncovers deeper insights from customer data. It centralizes knowledge management, API integration, work assistant, data management, AI knowledge management, AI agents, and privacy management. WorkBot offers outstanding security and privacy features with advanced data access control and the option to store data on a private cloud. The platform enables customer support automation, deeper data insights, and seamless integration with CRMs and ticketing systems.

Evebyte Studio is a Windows software that allows users to easily control physical Android phone devices with a graphical interface, without the need for coding. Users can create and manage tasks on their phones through their PC, enabling efficient management of multiple devices. The software ensures data security and grants users the right to use it. Evebyte Studio simplifies the process of building an AI phone assistant, making it accessible to all users.

Sapling is a language model copilot and API for businesses. It provides real-time suggestions to help sales, support, and success teams more efficiently compose personalized responses. Sapling also offers a variety of features to help businesses improve their customer service, including: * Autocomplete Everywhere: Provides deep learning-powered autocomplete suggestions across all messaging platforms, allowing agents to compose replies more quickly. * Sapling Suggest: Retrieves relevant responses from a team response bank and allows agents to respond more quickly to customer inquiries by simply clicking on suggested responses in real time. * Snippet macros: Allow for quick insertion of common responses. * Grammar and language quality improvements: Sapling catches 60% more language quality issues than other spelling and grammar checkers using a machine learning system trained on millions of English sentences. * Enterprise teams can define custom settings for compliance and content governance. * Distribute knowledge: Ensure team knowledge is shared in a snippet library accessible on all your web applications. * Perform blazing fast search on your knowledge library for compliance, upselling, training, and onboarding.

This application is an AI-powered developer relations agent that can automate and consolidate manual developer support. It can automate onboarding and support for developers, and provide insights to improve documentation. The application is trained on technical developer documentation to automate repetitive questions, leading to cost savings, reduced response waiting time, and increased automation of support requests.

The AI21 Labs Python SDK is a comprehensive tool for interacting with the AI21 API. It provides functionalities for chat completions, conversational RAG, token counting, error handling, and support for various cloud providers like AWS, Azure, and Vertex. The SDK offers both synchronous and asynchronous usage, along with detailed examples and documentation. Users can quickly get started with the SDK to leverage AI21's powerful models for various natural language processing tasks.

AirSane is a SANE frontend and scanner server that supports Apple's AirScan protocol. It automatically detects scanners and publishes them through mDNS. Acquired images can be transferred in JPEG, PNG, and PDF/raster format. The tool is intended to be used with AirScan/eSCL clients such as Apple's Image Capture, sane-airscan on Linux, and the eSCL client built into Windows 10 and 11. It provides a simple web interface and encodes images on-the-fly to keep memory/storage demands low, making it suitable for devices like Raspberry Pi. Authentication and secure communication are supported in conjunction with a proxy server like nginx. AirSane has been reverse-engineered from Apple's AirScanScanner client communication protocol and offers a range of installation and configuration options for different operating systems.

Awesome_GPT_Super_Prompting is a repository that provides resources related to Jailbreaks, Leaks, Injections, Libraries, Attack, Defense, and Prompt Engineering. It includes information on ChatGPT Jailbreaks, GPT Assistants Prompt Leaks, GPTs Prompt Injection, LLM Prompt Security, Super Prompts, Prompt Hack, Prompt Security, Ai Prompt Engineering, and Adversarial Machine Learning. The repository contains curated lists of repositories, tools, and resources related to GPTs, prompt engineering, prompt libraries, and secure prompting. It also offers insights into Cyber-Albsecop GPT Agents and Super Prompts for custom GPT usage.

AirBattery is a tool for Mac that allows users to monitor the battery levels of all their connected devices, such as iPhone, iPad, and Apple Watch, and display this information in the Dock, menu bar, or widgets. It automatically detects devices that support wireless battery monitoring and provides a seamless user experience without the need for manual configuration. Users can customize the display settings, hide specific devices, and easily manage their battery information. The tool requires macOS 11.0 or higher and offers a convenient way to keep track of multiple device battery levels from a single interface.

Bytedesk is an AI-powered customer service and team instant messaging tool that offers features like enterprise instant messaging, online customer service, large model AI assistant, and local area network file transfer. It supports multi-level organizational structure, role management, permission management, chat record management, seating workbench, work order system, seat management, data dashboard, manual knowledge base, skill group management, real-time monitoring, announcements, sensitive words, CRM, report function, and integrated customer service workbench services. The tool is designed for team use with easy configuration throughout the company, and it allows file transfer across platforms using WiFi/hotspots without the need for internet connection.

Retro AIM Server is an instant messaging server that revives AOL Instant Messenger clients from the 2000s. It supports Windows AIM client versions 5.0-5.9, away messages, buddy icons, buddy list, chat rooms, instant messaging, user profiles, blocking/visibility toggle/idle notification, and warning. The Management API provides functionality for administering the server, including listing users, creating users, changing passwords, and listing active sessions.

Rew1ndAI2024 is a tool designed to activate and manage licenses for a specific software on Windows 10/11. It provides features such as activation license, freezing the trial period, and resetting activation/trial. The tool uses the registry lock method and requires an internet connection for certain operations.

The AIDA64 Activation Tool is a software solution for activating AIDA64, simplifying the activation process, supporting key generation, and enabling license management. It provides functions such as activation using valid credentials or key file, key generation for program activation, and license reset to resolve activation issues. The tool is designed for Windows 10 or Windows 11 with minimum system requirements of 4 GB RAM and 100 MB available space. An internet connection is required for activation. Users can download the activator from the release page and contribute to the program by forking the repository, making changes, and creating pull requests. The project is licensed under the Apache License 2.0.

Refact.ai is an open-source AI coding assistant that boosts developer's productivity. It supports 25+ programming languages and offers features like code completion, AI Toolbox for code explanation and refactoring, integrated in-IDE chat, and self-hosting or cloud version. The Enterprise plan provides enhanced customization, security, fine-tuning, user statistics, efficient inference, priority support, and access to 20+ LLMs for up to 50 engineers per GPU.

Arbigent (Arbiter-Agent) is an AI agent testing framework designed to make AI agent testing practical for modern applications. It addresses challenges faced by traditional UI testing frameworks and AI agents by breaking down complex tasks into smaller, dependent scenarios. The framework is customizable for various AI providers, operating systems, and form factors, empowering users with extensive customization capabilities. Arbigent offers an intuitive UI for scenario creation and a powerful code interface for seamless test execution. It supports multiple form factors, optimizes UI for AI interaction, and is cost-effective by utilizing models like GPT-4o mini. With a flexible code interface and open-source nature, Arbigent aims to revolutionize AI agent testing in modern applications.

aiograpi is an asynchronous Instagram API wrapper for Python that allows users to interact with various Instagram functionalities such as retrieving public data of users, posts, stories, followers, and following users, managing proxy servers and challenge resolver, login by different methods, managing messages and threads, downloading and uploading various types of content, working with insights, likes, comments, and more. It is designed for testing or research purposes rather than production business use.

SalesGPT is an open-source AI agent designed for sales, utilizing context-awareness and LLMs to work across various communication channels like voice, email, and texting. It aims to enhance sales conversations by understanding the stage of the conversation and providing tools like product knowledge base to reduce errors. The agent can autonomously generate payment links, handle objections, and close sales. It also offers features like automated email communication, meeting scheduling, and integration with various LLMs for customization. SalesGPT is optimized for low latency in voice channels and ensures human supervision where necessary. The tool provides enterprise-grade security and supports LangSmith tracing for monitoring and evaluation of intelligent agents built on LLM frameworks.

ReVA (Reverse Engineering Assistant) is a project aimed at building a disassembler agnostic AI assistant for reverse engineering tasks. It utilizes a tool-driven approach, providing small tools to the user to empower them in completing complex tasks. The assistant is designed to accept various inputs, guide the user in correcting mistakes, and provide additional context to encourage exploration. Users can ask questions, perform tasks like decompilation, class diagram generation, variable renaming, and more. ReVA supports different language models for online and local inference, with easy configuration options. The workflow involves opening the RE tool and program, then starting a chat session to interact with the assistant. Installation includes setting up the Python component, running the chat tool, and configuring the Ghidra extension for seamless integration. ReVA aims to enhance the reverse engineering process by breaking down actions into small parts, including the user's thoughts in the output, and providing support for monitoring and adjusting prompts.

The Prompt Engineering Holy Grail repository is a curated resource for prompt engineering enthusiasts, providing essential resources, tools, templates, and best practices to support learning and working in prompt engineering. It covers a wide range of topics related to prompt engineering, from beginner fundamentals to advanced techniques, and includes sections on learning resources, online courses, books, prompt generation tools, prompt management platforms, prompt testing and experimentation, prompt crafting libraries, prompt libraries and datasets, prompt engineering communities, freelance and job opportunities, contributing guidelines, code of conduct, support for the project, and contact information.

Bedrock Engineer is an AI assistant for software development tasks powered by Amazon Bedrock. It combines large language models with file system operations and web search functionality to support development processes. The autonomous AI agent provides interactive chat, file system operations, web search, project structure management, code analysis, code generation, data analysis, agent and tool customization, chat history management, and multi-language support. Users can select agents, customize them, select tools, and customize tools. The tool also includes a website generator for React.js, Vue.js, Svelte.js, and Vanilla.js, with support for inline styling, Tailwind.css, and Material UI. Users can connect to design system data sources and generate AWS Step Functions ASL definitions.

ChatDev IDE is a tool for building your AI agent, Whether it's NPCs in games or powerful agent tools, you can design what you want for this platform. It accelerates prompt engineering through **JavaScript Support** that allows implementing complex prompting techniques.

Evalverse is an open-source project designed to support Large Language Model (LLM) evaluation needs. It provides a standardized and user-friendly solution for processing and managing LLM evaluations, catering to AI research engineers and scientists. Evalverse supports various evaluation methods, insightful reports, and no-code evaluation processes. Users can access unified evaluation with submodules, request evaluations without code via Slack bot, and obtain comprehensive reports with scores, rankings, and visuals. The tool allows for easy comparison of scores across different models and swift addition of new evaluation tools.

LSP-AI is an open source language server designed to enhance software engineers' productivity by integrating AI-powered functionality into various text editors. It serves as a backend for completion with large language models and offers features like unified AI capabilities, simplified plugin development, enhanced collaboration, broad compatibility with editors supporting Language Server Protocol, flexible LLM backend support, and commitment to staying updated with the latest advancements in LLM-driven software development. The tool aims to centralize open-source development work, provide a collaborative platform for developers, and offer a future-ready solution for AI-powered assistants in text editors.

ReEdgeGPT is a tool designed for reverse engineering the chat feature of the new version of Bing. It provides documentation and guidance on how to collect and use cookies to access the chat feature. The tool allows users to create a chatbot using the collected cookies and interact with the Bing GPT chatbot. It also offers support for different modes like Copilot and Bing, along with plugins for various tasks. The tool covers historical information about Rome, the Lazio region, and provides troubleshooting tips for common issues encountered while using the tool.

ell is a lightweight, functional prompt engineering framework that treats prompts as programs rather than strings. It provides tools for prompt versioning, monitoring, and visualization, as well as support for multimodal inputs and outputs. The framework aims to simplify the process of prompt engineering for language models.

Third-line technical support engineer, providing advanced IT assistance.

Drop your Support Log Here, Allowing it to automatically generate concise summaries reporting to the tech team.

Microsoft 365 support agent, redirects admin-level requests to PCT Support.

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Líder en soporte técnico, único y multilingüe.

GTP with information about Trellix ETP solution

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Formal and professional Linux Kernel Expert, adept in technical jargon.

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Linux运维支持与资源推荐

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Sitecore expert MVPinny at your service!

Focused on electronic & mechanical product engineering support.

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