Best AI tools for< Cx Transformation Specialist >

Mantra Labs is an AI tool that specializes in CX transformation, product engineering, and technology modernization. They offer services such as AI strategy and implementation, web and mobile application development, robotic process automation, and testing. Mantra Labs aims to build intelligent experiences that matter, catering to consumer-facing brands and enterprises with business-critical stacks. They focus on domains like BFSI, digital health, and consumer internet, providing cognitive capabilities and AI-driven solutions. The company's expertise lies in engineering interactive digital touchpoints, gamified customer journey roadmap, cloud strategy and execution, tech stack migration, product consulting, and technology consulting.

Cognigy is an AI-powered customer service platform that offers generative and conversational AI agents to transform customer engagement. The platform provides pre-trained AI agents for phone, voice chat, and messaging, along with agent assist solutions for sales and marketing. Cognigy.AI elevates contact centers across various industries by offering enterprise-grade capabilities such as low-code automation, voice connectivity, generative AI for CX transformation, AI-based semantic search, and knowledge management. The platform also supports multilingual customer journeys, live agent workspace, omnichannel reporting, and analytics.

Sprinklr is a unified AI-powered customer experience management platform that offers a wide range of solutions for enterprises and self-serve users. It provides tools for social media management, customer service, marketing, insights, and more, all integrated into one platform. Sprinklr leverages AI technology to enhance productivity, deliver personalized customer experiences, and drive marketing campaigns across various channels. The platform is trusted by some of the most valuable brands globally for its ability to streamline operations, provide real-time insights, and improve customer engagement.

NICE is a leading Customer Experience (CX) AI Platform offering a range of AI-driven solutions for businesses to enhance customer experiences, optimize workforce engagement, and improve operational efficiency. The platform provides AI companions for contact center employees, AI-driven customer self-service, AI tools for CX leaders, and actionable insights through CX analytics. NICE also offers solutions tailored for various industries such as healthcare, retail, financial services, insurance, telecom, travel, and hospitality. With a focus on transforming experiences with AI, NICE helps businesses identify behaviors that drive frictionless customer experiences, boost customer loyalty, empower agents, and drive digital transformation.

KocharTech is an AI-backed technology solutions provider that offers knowledge management, IoT, and BPM solutions for various industries. The company focuses on accelerating value delivery through innovation and technology for over 15 years. They provide virtual contact center services, help start-ups outsource CX initiatives, make warehouses future-ready, and support revenue growth during market volatility in the telecom sector. KocharTech leverages human intelligence and technology to build digital solutions that empower businesses to stay ahead of the competition. Their offerings include business process management, IoT software solutions, content & cataloging, e-surveillance, and more.

Sprinklr is a unified customer experience management platform that uses AI to help businesses deliver better customer experiences across all channels. It offers a range of features, including social media management, customer service, marketing automation, and analytics. Sprinklr is used by some of the world's largest brands, including Nike, McDonald's, and Microsoft.

CX Genie is an AI-powered customer support platform that offers a comprehensive solution for businesses seeking to enhance their customer support operations. It leverages advanced AI technology to deliver smarter, faster, and more accurate customer support, including AI chatbots, help desk management, workflow automation, product data synchronization, and ticket management. With features like seamless integrations, customizable plans, and a user-friendly interface, CX Genie aims to provide outstanding customer support and drive business growth.

CX Assist is an AI-powered email assistant designed to revolutionize your inbox by automating email responses using personalized, AI-driven technology. It allows you to upload your knowledge base, set personalized rules, and sit back while the AI assistant handles your inbound emails with precision and expertise. With features like training on your data, custom personas, Inbox Autopilot, custom check intervals, and auto-assign to a human, CX Assist streamlines email management for businesses of all sizes. The platform offers transparent pricing based on the number of emails answered per month, ensuring flexibility and scalability for users.

Caffeinated CX is an AI-powered customer support solution that helps businesses improve their customer support efficiency. It offers a range of features, including AI-powered response generation, ticket auto-triage, macro suggestion, and more. Caffeinated CX integrates with all major support software and is easy to implement. It is used by leading brands across industries and has helped them achieve significant improvements in their customer support metrics.

Aii.CX is a platform offering a variety of free AI tools, widgets, and applications that can be embedded into websites to enhance user experience and boost conversions. The platform allows users to easily create their own AI tools, apps, and widgets in just a few simple steps, without the need for coding skills. Aii.CX provides a range of AI-driven solutions for different industries, such as lead generation, home design assistance, solar savings calculation, and workout routine creation. The platform aims to help businesses increase leads, improve conversions, and optimize website interactions through the use of AI technology.

Ada is an AI-powered customer service automation platform that helps businesses resolve more customer inquiries with less effort. It offers a range of features, including automated resolution of up to 75% of customer inquiries, seamless integration with existing tech stacks, and continuous improvement through guidance and AI coaching.

Open is an AI-powered customer support tool that automates responses to customer queries. It uses artificial intelligence to understand and respond to customer messages, providing quick and accurate solutions. Open streamlines the customer support process, saving time and improving efficiency for businesses. With its AI autopilot feature, Open can handle a large volume of customer inquiries without human intervention, ensuring round-the-clock support for users. The tool is designed to enhance customer satisfaction and optimize support operations.

ResponseCX is an AI tool designed for Shopify brands to build autonomous AI Agents for customer support. It enables fast-growing ecommerce organizations to deploy custom AI agents in record time, providing a dedicated AI engineer to assist in the process. ResponseCX allows brands to consolidate all platforms into one place to create customized, on-brand AI Agents capable of fully autonomous ticket resolution. The tool offers features such as fast learning, fast deployment, 100% uptime, and unlimited ticket volume, leading to significant cost reductions and improved customer satisfaction.

Merlin is an AI-powered chatbot application that allows users to chat with an AI assistant on Whatsapp. Users can interact with Merlin to get video summaries, ask questions, and have casual conversations as if chatting with a friend. The application leverages AI technology to provide quick and informative responses to user queries, making it a convenient tool for accessing information on the go.

NICE CXone is a leading customer experience (CX) AI platform that helps organizations deliver exceptional customer experiences. With its unified interaction-centric platform, rich CX capabilities, and AI purpose-built for CX, NICE CXone empowers businesses to optimize and scale their CX operations, boost efficiency, and strengthen brand value.

Ultimate is a customer support automation platform powered by Generative AI. It offers AI-powered chat automation and ticket automation solutions for various industries such as Ecommerce, Financial Services, Travel, Telecommunications, and Healthtech. UltimateGPT is a bot that integrates with help centers to build bots in minutes. The platform provides backend integrations, analytics, and insights to enhance customer support processes and drive business growth.

Interactions IVA is a conversational AI solutions platform for customer experience (CX). It offers a range of features to help businesses improve their customer interactions, including intelligent virtual assistants, PCI compliance, social customer care, and more. Interactions IVA is used by businesses in a variety of industries, including communications, finance and banking, healthcare, insurance, restaurants, retail and technology, travel and hospitality, and utilities.

Lang.ai is an AI-powered customer experience (CX) insights and automation platform designed for mid-market businesses. It helps businesses unlock CX data, increase automation beyond chatbots, drive decisions based on relevant and accurate CX insights, and improve the overall customer experience. Lang.ai offers a range of features, including intelligent triage of complex requests, email automation, continuous improvement of chatbots, granular tagging, proactive alerts, automated discovery of new topics, and custom taxonomies. It integrates seamlessly with popular helpdesks such as Zendesk, Salesforce, Intercom, Kustomer, Dixa, and Freshworks.

Aide is an AI platform designed to enhance customer support operations. It offers a range of features to help businesses gain insights into customer needs, automate support processes, improve agent efficiency, and train AI chatbots. Aide's key capabilities include customer insights, workflow automation, agent assist, and AI chatbots. With Aide, businesses can analyze customer conversations, identify pain points, and automate repetitive tasks to streamline support operations and improve customer satisfaction.

TheLoops is an all-in-one intelligent platform that provides actionable insights for CX teams using prediction and GenAI to increase productivity. It offers features such as AI Agent Copilot, Auto QA, intelligent collaboration, real-time operations visibility, and fast deployment. The application is designed to empower managers and agents with dynamic next best recommended actions, sentiment analysis, bug tracking, and prediction of churn. The platform ensures fast deployment, ease of use, scalability, and enterprise-grade data security.

AIS-catcher: A multi-platform AIS Receiver

The Google Cloud Document AI Samples repository contains code samples and Community Samples demonstrating how to analyze, classify, and search documents using Google Cloud Document AI. It includes various projects showcasing different functionalities such as integrating with Google Drive, processing documents using Python, content moderation with Dialogflow CX, fraud detection, language extraction, paper summarization, tax processing pipeline, and more. The repository also provides access to test document files stored in a publicly-accessible Google Cloud Storage Bucket. Additionally, there are codelabs available for optical character recognition (OCR), form parsing, specialized processors, and managing Document AI processors. Community samples, like the PDF Annotator Sample, are also included. Contributions are welcome, and users can seek help or report issues through the repository's issues page. Please note that this repository is not an officially supported Google product and is intended for demonstrative purposes only.

This repository contains notebooks, code samples, sample apps, and other resources that demonstrate how to use, develop and manage generative AI workflows using Generative AI on Google Cloud, powered by Vertex AI. For more Vertex AI samples, please visit the Vertex AI samples Github repository.

Luna AI is a virtual streamer driven by a 'brain' composed of ChatterBot, GPT, Claude, langchain, chatglm, text-generation-webui, 讯飞星火, 智谱AI. It can interact with viewers in real-time during live streams on platforms like Bilibili, Douyin, Kuaishou, Douyu, or chat with you locally. Luna AI uses natural language processing and text-to-speech technologies like Edge-TTS, VITS-Fast, elevenlabs, bark-gui, VALL-E-X to generate responses to viewer questions and can change voice using so-vits-svc, DDSP-SVC. It can also collaborate with Stable Diffusion for drawing displays and loop custom texts. This project is completely free, and any identical copycat selling programs are pirated, please stop them promptly.

LangChain4j-AIDeepin is an open-source, offline deployable retrieval enhancement generation (RAG) project based on large language models such as ChatGPT and Langchain4j application framework. It offers features like registration & login, multi-session support, image generation, prompt words, quota control, knowledge base, model-based search, model switching, and search engine switching. The project integrates models like ChatGPT 3.5, Tongyi Qianwen, Wenxin Yiyuan, Ollama, and DALL-E 2. The backend uses technologies like JDK 17, Spring Boot 3.0.5, Langchain4j, and PostgreSQL with pgvector extension, while the frontend is built with Vue3, TypeScript, and PNPM.

CrewAI-GUI is a Node-Based Frontend tool designed to revolutionize AI workflow creation. It empowers users to design complex AI agent interactions through an intuitive drag-and-drop interface, export designs to JSON for modularity and reusability, and supports both GPT-4 API and Ollama for flexible AI backend. The tool ensures cross-platform compatibility, allowing users to create AI workflows on Windows, Linux, or macOS efficiently.

LogChat is an open-source and free AI chat client that supports various chat models and technologies such as ChatGPT, 讯飞星火, DeepSeek, LLM, TTS, STT, and Live2D. The tool provides a user-friendly interface designed using Qt Creator and can be used on Windows systems without any additional environment requirements. Users can interact with different AI models, perform voice synthesis and recognition, and customize Live2D character models. LogChat also offers features like language translation, AI platform integration, and menu items like screenshot editing, clock, and application launcher.

Firecrawl is an API service that takes a URL, crawls it, and converts it into clean markdown. It crawls all accessible subpages and provides clean markdown for each, without requiring a sitemap. The API is easy to use and can be self-hosted. It also integrates with Langchain and Llama Index. The Python SDK makes it easy to crawl and scrape websites in Python code.

This repository contains self-trained single image super resolution (SISR) models. The models are trained on various datasets and use different network architectures. They can be used to upscale images by 2x, 4x, or 8x, and can handle various types of degradation, such as JPEG compression, noise, and blur. The models are provided as safetensors files, which can be loaded into a variety of deep learning frameworks, such as PyTorch and TensorFlow. The repository also includes a number of resources, such as examples, results, and a website where you can compare the outputs of different models.

This repository provides a deployment guide for utilizing Google Cloud's Generative AI tools in marketing scenarios. It includes step-by-step instructions, examples of crafting marketing materials, and supplementary Jupyter notebooks. The demos cover marketing insights, audience analysis, trendspotting, content search, content generation, and workspace integration. Users can access and visualize marketing data, analyze trends, improve search experience, and generate compelling content. The repository structure includes backend APIs, frontend code, sample notebooks, templates, and installation scripts.

RAGoon is a high-level library designed for batched embeddings generation, fast web-based RAG (Retrieval-Augmented Generation) processing, and quantized indexes processing. It provides NLP utilities for multi-model embedding production, high-dimensional vector visualization, and enhancing language model performance through search-based querying, web scraping, and data augmentation techniques.

Vim-airline is a lean and mean status/tabline plugin for Vim that provides a nice statusline at the bottom of each Vim window. It consists of several sections displaying information such as mode, environment status, filename, filetype, file encoding, and current position in the file. The plugin is highly customizable and integrates with various plugins, providing a tiny core with extensibility in mind. It is optimized for speed, supports multiple themes, and integrates seamlessly with other plugins. Vim-airline is written in 100% Vimscript, eliminating the need for Python. The plugin aims to be stable and includes a unit testing suite for reliability.

doc-comments-ai is a tool designed to automatically generate code documentation using language models. It allows users to easily create documentation comment blocks for methods in various programming languages such as Python, Typescript, Javascript, Java, Rust, and more. The tool supports both OpenAI and local LLMs, ensuring data privacy and security. Users can generate documentation comments for methods in files, inline comments in method bodies, and choose from different models like GPT-3.5-Turbo, GPT-4, and Azure OpenAI. Additionally, the tool provides support for Treesitter integration and offers guidance on selecting the appropriate model for comprehensive documentation needs.

This chat generates ideas for embedded AI tools that can be seamlessly integrated into websites based on any platform, like WordPress, Wix, Shopify, and many others.

Bilingual CX strategy expert using Futurelab Experience resources. These resources are futurelab.fi website, white papers, blog posts and books by Kari Korkiakoski