Best AI tools for< Customer Support Representatives >

SpeakStruct is an AI-powered application that enables professionals, businesses, and developers to effortlessly convert voice input into structured formats using customizable templates. The platform leverages advanced AI and natural language processing to ensure high accuracy in voice transcription and data structuring, making it ideal for various industries such as sales & marketing, customer support, product & engineering, financial/mortgage advisors, and healthcare professionals. SpeakStruct's flexible template builder allows users to tailor the application to their specific needs, capturing voice input from any channel and transforming it into a consistent, structured format.

Rhetora AI is an AI-powered sales team playbook platform designed to help businesses generate consistent and qualified leads for their sales representatives. The platform leverages over 20 data providers and scrapes publicly available data sources to target ideal companies. Rhetora AI offers three different playbooks tailored for different needs, including founder-led, value-led, and signal-led playbooks. The platform also features smart engagement campaigns, AI-first CRM, and daily tasks execution managed by a combination of humans and AI.

Mava is a customer support platform that uses AI to help businesses manage their support operations. It offers a range of features, including a shared inbox, a Discord bot, and a knowledge base. Mava is designed to help businesses scale their support operations and improve their customer satisfaction.

SupportLogic is a cloud-based support experience management platform that uses AI to help businesses improve their customer support operations. The platform provides a range of features, including sentiment analysis, case routing, and quality monitoring, that can help businesses to identify and resolve customer issues quickly and efficiently. SupportLogic also offers a number of integrations with popular CRM and ticketing systems, making it easy to implement and use.

Wondershare Help Center provides comprehensive support for Wondershare products, including video editing, video creation, diagramming, PDF solutions, and data management. It offers a wide range of resources such as tutorials, FAQs, troubleshooting guides, and access to customer support.

SupportLogic is a Support Experience Management Platform that uses AI to help businesses improve their customer support operations. It offers a range of features, including sentiment analysis, backlog management, intelligent case routing, proactive alerts, swarming and collaboration, account health management, customer support analytics, text analytics, SLA/SLO management, quality monitoring and coaching, agent productivity, and translation. SupportLogic integrates with existing ticketing systems and apps, and can be implemented within 45 days.

Caffeinated CX is an AI-powered customer support solution that helps businesses improve their customer support efficiency. It offers a range of features, including AI-powered response generation, ticket auto-triage, macro suggestion, and more. Caffeinated CX integrates with all major support software and is easy to implement. It is used by leading brands across industries and has helped them achieve significant improvements in their customer support metrics.

Instant Answers is an AI-powered chatbot builder that enables users to create customized chatbots for their websites in minutes. The platform allows users to train their chatbots to provide instant answers to a wide range of questions by uploading documents or inputting website URLs. With features like easy customization, effortless integration, conversation analytics, and dynamic learning, Instant Answers offers a user-friendly interface for enhancing customer service and engagement.

Timworks is an all-in-one client support and team management app for online businesses and clients. It offers a range of features to help businesses streamline their customer support operations, including secure audit trails, unlimited client seats, and integrations with popular accounting and productivity tools. Timworks also includes a built-in AI assistant, TIMi, which can answer customer queries and questions, saving businesses time and resources.

TalkbackAi is a Chrome browser extension that automates customer feedback responses using artificial intelligence. It allows users to define their brand voice, generate unique replies tailored to their style, and customize responses before using them. The extension integrates with various systems, making it easy to respond to reviews from different platforms. TalkbackAi is designed to save time and improve the efficiency of customer support teams and businesses.

Alltius is a platform that allows users to build and deploy AI assistants for sales and support teams. The platform provides a variety of tools and features to help users create assistants that are accurate, secure, and easy to use. Alltius's assistants can be used to automate a variety of tasks, such as answering customer questions, generating leads, and scheduling appointments. The platform also includes a library of pre-built skills that can be used to add functionality to assistants.

Wallu is an AI-powered chatbot designed to automate customer support on Discord servers. It can answer frequently asked questions (FAQs) and provide support like a 24/7 staff member. Wallu can understand FAQs and documents in multiple languages and also answer users in their native language. It is controlled by an admin panel that allows for fine-tuned control of what channels it operates in, documents to be used in answers, and FAQs to source information from. Wallu is easy to use and can be added to any Discord server with just a few clicks.

Attio is a powerful and flexible customer relationship management (CRM) tool designed to empower businesses to build their own customized CRM systems. With Attio, users can create their dream CRM using templates, customize workflows, scale their business with enriched data and integrations, and analyze real-time reports. The tool offers features like permission control, real-time collaboration, note-taking, quick actions, automatic enrichment, Chrome extension, contact analysis, and filters. Attio is loved by builders for its collaboration features and flexibility, making it a popular choice for managing customer relationships effectively.

Zonka Feedback is a powerful Customer Feedback and Survey Platform that offers User Segmentation for precise targeting, AI capabilities for smarter surveys, and a wide range of features to measure and improve Customer Experience. It provides solutions for various industries and use cases, integrates with popular tools, and offers in-depth reporting and analytics. Zonka Feedback is known for its modern-looking surveys, ease of use, and extensive integrations, making it a versatile tool for collecting feedback from customers, users, visitors, patients, and employees.

Question Base is an AI-powered autoresponder for Slack that helps businesses automate repetitive questions and improve operational efficiency. It uses AI to generate answers based on chat history, and allows users to verify and control the content to ensure accuracy. Question Base is designed to save time for managers and support teams by eliminating the need to answer the same questions repeatedly, and by providing instant answers to employees within 3 seconds.

Cheerlink is an AI application that offers a proactive AI shop assistant to help businesses convert and delight customers effortlessly. It provides conversational AI capabilities, AI product recommendations, and personalized support to enhance customer experience. Cheerlink integrates seamlessly with Shopify, supports multiple languages, and offers features like AI notes, customizable widgets, and built-in Shopify actions. The application is praised for its ease of use, quick setup, and continuous updates to add new functionalities.

WowTo is an all-in-one support video platform that helps businesses create how-to videos, host video knowledge bases, and provide in-app video help. With WowTo's AI-powered video creator, businesses can easily create step-by-step how-to videos without any prior design expertise. WowTo also offers a variety of pre-made video knowledge base layouts to choose from, making it easy to create a professional-looking video knowledge base that matches your brand. In addition, WowTo's in-app video widget allows businesses to provide contextual video help to their visitors, improving the customer support experience.

Craftman is an AI chatbot builder that allows users to create custom ChatGPT chatbots for sales and support. The platform enables users to train ChatGPT with their own data and easily add the AI bots chat widget to their website for faster and more efficient customer support. Craftman offers features such as instant responses to visitor questions, effortless feedback collection, direct feature request channel, and personalized user engagement. The application provides advantages like 24/7 availability, instant responses, cost-efficiency, personalization, and enhanced user engagement. However, some disadvantages include the need for internet connectivity, potential language limitations, and initial setup time. Craftman is designed to streamline customer interactions, boost sales, and improve user satisfaction through AI-driven chatbot technology.

Orimon.ai is a revolutionary AI application that specializes in digital interactions through generative AI chatbots. It helps businesses increase revenue by providing AI sales agents that interact with visitors 24/7, guiding them through the buying journey and turning traffic into real revenue. With features like multilingual support, hybrid AI and human support system, and customizable chatbots, Orimon.ai offers a comprehensive solution for businesses to enhance customer engagement and drive sales.

BotPenguin is an AI chatbot maker that offers solutions for businesses to enhance customer engagement and automate processes. With a focus on marketing automation, customer support, lead generation, and appointment bookings, BotPenguin provides a user-friendly platform with key features such as live chat, unified inbox, analytics tools, and mobile app integration. The application caters to various industries including healthcare, education, e-commerce, real estate, consultants, SaaS, tours & travels, insurance, and more. BotPenguin supports multiple platforms like Instagram, WhatsApp, Telegram, Facebook, websites, WordPress, Microsoft Teams, Shopify, WooCommerce, and Squarespace, offering custom development options and partner programs for businesses to scale their operations.

J.A.R.V.I.S.1.0 is an advanced virtual assistant tool designed to assist users in various tasks. It provides a wide range of functionalities including voice commands, task automation, information retrieval, and communication management. With its intuitive interface and powerful capabilities, J.A.R.V.I.S.1.0 aims to enhance productivity and streamline daily activities for users.

This AI-powered customer support application has access to terms and conditions (retrieval augmented generation, RAG), can access tools (Java methods) to perform actions, and uses an LLM to interact with the user. The application includes implementations for LangChain4j in the `main` branch and Spring AI in the `spring-ai` branch. The UI is built using Vaadin Hilla and the backend is built using Spring Boot.

Tiledesk-server is the server engine of Tiledesk. Tiledesk is an Open Source Live Chat platform with integrated Chatbots written in NodeJs and Express. Build your own customer support with a multi-channel platform for Web, Android and iOS. Designed to be open source since the beginning, we actively worked on it to create a totally new, first class customer service platform based on instant messaging. What is Tiledesk today? It became the open source “conversational app development” platform that everyone needs 😌 You can use Tiledesk to increase sales for your website or for post-sales customer service. Every conversation can be automated using our first class native chatbot technology. You can also connect your own applications using our APIs or Webhooks. Moreover you can deploy entire visual applications inside a conversation. And your applications can converse with your chatbots or your end-users! We know this is cool 😎 Tiledesk is multichannel in a totally new way. You can write your chatbot scripts with images, buttons and other cool elements that your channels support. But you will configureyour chatbot replies only once. They will run on every channel, auto-adapting the responses to the target channel whatever it is, Whatsapp, Facebook Messenger, Telegram etc. More info on Tiledesk website: https://www.tiledesk.com. You can find technical documentation here: https://developer.tiledesk.com

Call Center AI is an AI-powered call center solution leveraging Azure and OpenAI GPT. It allows for AI agent-initiated phone calls or direct calls to the bot from a configured phone number. The bot is customizable for various industries like insurance, IT support, and customer service, with features such as accessing claim information, conversation history, language change, SMS sending, and more. The project is a proof of concept showcasing the integration of Azure Communication Services, Azure Cognitive Services, and Azure OpenAI for an automated call center solution.

Bytedesk is an AI-powered customer service and team instant messaging tool that offers features like enterprise instant messaging, online customer service, large model AI assistant, and local area network file transfer. It supports multi-level organizational structure, role management, permission management, chat record management, seating workbench, work order system, seat management, data dashboard, manual knowledge base, skill group management, real-time monitoring, announcements, sensitive words, CRM, report function, and integrated customer service workbench services. The tool is designed for team use with easy configuration throughout the company, and it allows file transfer across platforms using WiFi/hotspots without the need for internet connection.

Tiledesk is an open-source live chat platform with integrated chatbots written in Node.js and Express. It is designed to be a multi-channel platform for web, Android, and iOS, and it can be used to increase sales or provide post-sales customer service. Tiledesk's chatbot technology allows for automation of conversations, and it also provides APIs and webhooks for connecting external applications. Additionally, it offers a marketplace for apps and features such as CRM, ticketing, and data export.

Tiledesk is an Open Source Live Chat platform with integrated Chatbots written in NodeJs and Express. It provides a multi-channel platform for Web, Android, and iOS, offering out-of-the-box chatbots that work alongside humans. Users can automate conversations using native chatbot technology powered by AI, connect applications via APIs or Webhooks, deploy visual applications within conversations, and enable applications to interact with chatbots or end-users. Tiledesk is multichannel, allowing chatbot scripts with images and buttons to run on various channels like Whatsapp, Facebook Messenger, and Telegram. The project includes Tiledesk Server, Dashboard, Design Studio, Chat21 ionic, Web Widget, Server, Http Server, MongoDB, and a proxy. It offers Helm charts for Kubernetes deployment, but customization is recommended for production environments, such as integrating with external MongoDB or monitoring/logging tools. Enterprise customers can request private Docker images by contacting [email protected].

Venom is a high-performance system developed with JavaScript to create a bot for WhatsApp, support for creating any interaction, such as customer service, media sending, sentence recognition based on artificial intelligence and all types of design architecture for WhatsApp.

WPPConnect is an open source project developed by the JavaScript community with the aim of exporting functions from WhatsApp Web to the node, which can be used to support the creation of any interaction, such as customer service, media sending, intelligence recognition based on phrases artificial and many other things.

This project is an intelligent dialogue customer service tool based on a large model, which supports access to platforms such as WeChat, Qianniu, Bilibili, Douyin Enterprise, Douyin, Doudian, Weibo chat, Xiaohongshu professional account operation, Xiaohongshu, Zhihu, etc. You can choose GPT3.5/GPT4.0/ Lazy Treasure Box (more platforms will be supported in the future), which can process text, voice and pictures, and access external resources such as operating systems and the Internet through plug-ins, and support enterprise AI applications customized based on their own knowledge base.

This solution accelerator is built on Azure Cognitive Search Service and Azure OpenAI Service to synthesize post-contact center transcripts for intelligent contact center scenarios. It converts raw transcripts into customer call summaries to extract insights around product and service performance. Key features include conversation summarization, key phrase extraction, speech-to-text transcription, sensitive information extraction, sentiment analysis, and opinion mining. The tool enables data professionals to quickly analyze call logs for improvement in contact center operations.

AI-powered call center solution with Azure and OpenAI GPT. The bot can answer calls, understand the customer's request, and provide relevant information or assistance. It can also create a todo list of tasks to complete the claim, and send a report after the call. The bot is customizable, and can be used in multiple languages.

OpenKF (Open Knowledge Flow) is an online intelligent customer service system. It is an open-source customer service system based on OpenIM, supporting LLM (Local Knowledgebase) customer service and multi-channel customer service. It is easy to integrate with third-party systems, deploy, and perform secondary development. The system provides features like login page, config page, dashboard page, platform page, and session page. Users can quickly get started with OpenKF by following the installation and run instructions. The architecture follows MVC design with a standardized directory structure. The community encourages involvement through community meetings, contributions, and development. OpenKF is licensed under the Apache 2.0 license.

Call Center AI is an AI-powered call center solution that leverages Azure and OpenAI GPT. It is a proof of concept demonstrating the integration of Azure Communication Services, Azure Cognitive Services, and Azure OpenAI to build an automated call center solution. The project showcases features like accessing claims on a public website, customer conversation history, language change during conversation, bot interaction via phone number, multiple voice tones, lexicon understanding, todo list creation, customizable prompts, content filtering, GPT-4 Turbo for customer requests, specific data schema for claims, documentation database access, SMS report sending, conversation resumption, and more. The system architecture includes components like RAG AI Search, SMS gateway, call gateway, moderation, Cosmos DB, event broker, GPT-4 Turbo, Redis cache, translation service, and more. The tool can be deployed remotely using GitHub Actions and locally with prerequisites like Azure environment setup, configuration file creation, and resource hosting. Advanced usage includes custom training data with AI Search, prompt customization, language customization, moderation level customization, claim data schema customization, OpenAI compatible model usage for the LLM, and Twilio integration for SMS.

FastWiki is an enterprise-level artificial intelligence customer service management system. It is a high-performance knowledge base system designed for large-scale information retrieval and intelligent search. Leveraging Microsoft's Semantic Kernel for deep learning and natural language processing, combined with .NET 8 and React framework, it provides an efficient, user-friendly, and scalable intelligent vector search platform. The system aims to offer an intelligent search solution that can understand and process complex queries, assisting users in quickly and accurately obtaining the needed information.

The Amazon Transcribe Live Call Analytics (LCA) with Agent Assist Sample Solution is designed to help contact centers assess and optimize caller experiences in real time. It leverages Amazon machine learning services like Amazon Transcribe, Amazon Comprehend, and Amazon SageMaker to transcribe and extract insights from contact center audio. The solution provides real-time supervisor and agent assist features, integrates with existing contact centers, and offers a scalable, cost-effective approach to improve customer interactions. The end-to-end architecture includes features like live call transcription, call summarization, AI-powered agent assistance, and real-time analytics. The solution is event-driven, ensuring low latency and seamless processing flow from ingested speech to live webpage updates.

RAG-GPT is a tool that allows users to quickly launch an intelligent customer service system with Flask, LLM, and RAG. It includes frontend, backend, and admin console components. The tool supports cloud-based and local LLMs, enables deployment of conversational service robots in minutes, integrates diverse knowledge bases, offers flexible configuration options, and features an attractive user interface.

RAG-GPT is a tool that allows users to quickly launch an intelligent customer service system with Flask, LLM, and RAG. It includes frontend, backend, and admin console components. The tool supports cloud-based and local LLMs, offers quick setup for conversational service robots, integrates diverse knowledge bases, provides flexible configuration options, and features an attractive user interface.

SalesGPT is an open-source AI agent designed for sales, utilizing context-awareness and LLMs to work across various communication channels like voice, email, and texting. It aims to enhance sales conversations by understanding the stage of the conversation and providing tools like product knowledge base to reduce errors. The agent can autonomously generate payment links, handle objections, and close sales. It also offers features like automated email communication, meeting scheduling, and integration with various LLMs for customization. SalesGPT is optimized for low latency in voice channels and ensures human supervision where necessary. The tool provides enterprise-grade security and supports LangSmith tracing for monitoring and evaluation of intelligent agents built on LLM frameworks.

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