Best AI tools for< Resolve Customer Issues >

Chatling is a no-code AI chatbot builder that empowers businesses to create custom chatbots without the need for coding expertise. With Chatling, businesses can train chatbots on their own data, customize them to match their brand, and add them to their website in minutes. Chatling's chatbots can answer customer queries instantly, resolve issues accurately, and provide 24/7 support, leading to increased customer satisfaction, reduced customer support workload, and cost savings.

DigitalGenius is an AI-powered customer service platform designed specifically for e-commerce businesses. It offers a range of features to help businesses automate customer interactions, resolve issues quickly and efficiently, and improve the overall customer experience. DigitalGenius seamlessly integrates with existing e-commerce platforms and shipping carriers, allowing businesses to manage customer inquiries and orders from a single platform. The platform's AI capabilities enable it to understand customer intent, generate personalized responses, and provide proactive support. DigitalGenius is trusted by leading brands such as On, Air up, and Waterdrop, and has helped them improve customer satisfaction, reduce costs, and scale their operations.

Babble AI is a platform that allows users to create chatbots without writing any code. The platform provides a variety of features, including the ability to create personalized conversations, custom development, analytics and reporting, and real-time customer support. Babble AI is designed to help businesses improve their customer experience, generate leads, and accelerate sales.

Collab is a contact center software that enables digital transformation and helps achieve the right balance between Automation and Human Interaction. It provides enhanced experiences, resolves customer issues quickly and easily, fosters strong and trusty relationships, turns data into powerful insights, and empowers agents. Collab relies on its omnichannel solution, AI, CRM integration, data-driven insights, and empowered teams to provide seamless experiences.

Fini is a customer support AI chatbot that helps businesses resolve customer queries, increase retention, revenue, and activation. It integrates with various platforms like Zendesk, Slack, and Discord, and can be customized to match the tone and character of the business. Fini uses machine learning to learn from customer interactions and improve its responses over time. It offers features such as seamless human routing, multi-channel deployment, and feedback-based learning.

Caffeinated CX is an AI-powered customer support solution that helps businesses improve their customer support efficiency. It offers a range of features, including AI-powered response generation, ticket auto-triage, macro suggestion, and more. Caffeinated CX integrates with all major support software and is easy to implement. It is used by leading brands across industries and has helped them achieve significant improvements in their customer support metrics.

EBI.AI is a customer service AI assistant that can help businesses with a variety of tasks, such as answering customer questions, resolving issues, and providing support. It is a self-serve platform that allows businesses to create and launch their own AI assistant in minutes. EBI.AI also offers a range of features, such as natural language processing, human-in-the-loop support, and integrations with other business systems. With EBI.AI, businesses can improve customer satisfaction, reduce costs, and increase efficiency.

AIHelp is a customer service support and in-app ticketing system that provides businesses with a variety of tools to improve their customer support operations. These tools include an AI chatbot, in-app chat and feedback, customizable AI forms, in-app operation, and more. AIHelp is designed to be easy to use and customize, and it can be integrated with a variety of platforms. It is a powerful tool that can help businesses improve their customer satisfaction and retention rates.

Tawk.to is a free live chat software that allows businesses to communicate with their customers in real time. It offers a range of features including live chat, ticketing, a knowledge base, and chat pages. Tawk.to is easy to set up and use, and it can be customized to match the look and feel of your website. It is a great way to improve customer service and increase sales.

Automi is an AI-powered platform that helps businesses automate their customer service and support operations. It uses natural language processing (NLP) and machine learning (ML) to understand customer queries and provide relevant answers. Automi also offers a range of features to help businesses manage their customer interactions, including a knowledge base, ticketing system, and live chat.

Intercom is a customer relationship management (CRM) platform that helps businesses build relationships with their customers through personalized messaging, automated workflows, and a powerful help desk. With Intercom, businesses can:

Customerly is an AI-powered customer service solution that helps businesses automate support tasks, improve response times, and enhance customer satisfaction. It offers a range of features including AI chatbots, AI-powered response generation, global support, and a unified help desk. Customerly's AI capabilities enable it to learn from knowledge bases and canned responses, provide seamless assistance at any conversation stage, simplify complex tasks, and escalate to human agents when necessary.

Unless is a conversational AI platform that helps organizations unlock their knowledge and provide better customer support. With Unless, you can train an AI model with your own knowledge base, documents, or website, and then let your customers or team engage in conversations with the AI through various channels. Unless is designed to be easy to use, even for non-technical staff, and it offers a variety of features to help you get the most out of your AI model.

Venixs is a business-oriented AI customer success system that seamlessly integrates AI for unparalleled efficiency and customer-centric success. It offers a conversational ticketing system for natural and intuitive interactions, a management platform for monitoring and managing conversations and tickets with teammates, and customizable AI responses tailored to specific business needs. Venixs has processed over 1 million messages within its first month of launch and has over 200,000 conversations and 50 happy customers.

Re:amaze is an integrated customer service, live chat, and helpdesk platform for online businesses. It offers a range of features to help businesses provide better customer service and engagement, including a shared inbox, live chat, chatbots, push campaigns, AI-powered response and creation tools, a customizable FAQ center, a status page, and real-time customer activity monitoring. Re:amaze is designed to help businesses consolidate all their customer support channels and respond faster than ever before. It also offers a range of integrations with other business tools and applications.

Glassix is an AI-powered customer communication and messaging platform that helps businesses manage all their customer conversations from a single inbox. It offers a range of features, including a conversation routing engine, cross-channel continuity, customer conversation history, and rich media & large files sharing. Glassix also offers a visual chatbot builder that allows businesses to create automated flows coupled with Conversational AI, and deploy them to all channels with just one click. With Glassix, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.

Air is the world's first AI that can have full on 10-40 minute long phone calls that sound like a REAL human, with infinite memory, perfect recall, and can autonomously take actions across 5,000 plus applications. It can do the entire job of a full time agent without having to be trained, managed or motivated. It just works 24/7/365.

Tars is a Conversational AI platform that helps businesses improve customer experience and employee productivity. It offers a range of features such as open AI integration, live chat, geo-location, keyboard date and time scroller, rich media file upload, multilingual chatbot, no-code chatbot builder, API integration, NLP chatbot, and chatbot analytics. Tars has been chosen by over 700 global brands across 10+ industries and has helped them achieve significant results, such as $500K annual savings using a chatbot, 66% customer service conversations automated, 40% customer conversations converted into business opportunities, and 25% of credit card sales using Tars chatbots.

Verloop.io is a conversational AI platform that helps businesses automate customer support and engagement. It offers a range of features such as chatbots, voice bots, and agent assist tools. Verloop.io's AI-powered solutions are designed to improve customer experience, increase efficiency, and reduce costs.

Interactions IVA is a conversational AI solutions platform for customer experience (CX). It offers a range of features to help businesses improve their customer interactions, including intelligent virtual assistants, PCI compliance, social customer care, and more. Interactions IVA is used by businesses in a variety of industries, including communications, finance and banking, healthcare, insurance, restaurants, retail and technology, travel and hospitality, and utilities.

Kustomer is an AI-powered customer service CRM platform that helps businesses provide personalized and efficient support to their customers. It offers a range of features, including a unified customer view, proactive support, AI-powered chatbots, and self-service options. Kustomer is trusted by some of the world's most innovative brands, including Airbnb, Spotify, and Uber.

Converso is an AI-powered customer support platform that enables businesses to connect their own AI Assistant with a shared team inbox, thereby automating first-line customer support and reducing workload for front-line agents. AI Assistants can be connected to different channels, such as webchat, WhatsApp, SMS, and conversations can be transferred to a human agent in the event that the query is too complex for the AI Assistant to manage. Converso also enables outbound conversations via WhatsApp and SMS, managed via the same inbox, for proactive customer engagement.

Ada is an AI-powered customer service automation platform that helps businesses resolve more customer inquiries with less effort. It offers a range of features, including automated resolution of up to 75% of customer inquiries, seamless integration with existing tech stacks, and continuous improvement through guidance and AI coaching.

Zenbots is a Zendesk AI chatbot that provides dedicated Zendesk support with access to all of your Zendesk support articles. It is designed to speed up operations, assist agents, or even let customers solve problems on their own. Zenbots can be integrated into existing workflows with just a few clicks and can be set up in under 24 hours. It offers a free 7-day trial.

Airkit.ai eCommerce is a code-free AI agent designed for e-commerce businesses. It uses GPT-4 technology to power AI agents that can resolve over 90% of customer questions instantly, 24/7. Airkit.ai integrates with popular e-commerce tools and systems, and can be used to provide proactive customer service, personalized experiences, and support for customer service teams.

UJET is a cloud-based contact center platform that provides a variety of features to help businesses improve their customer experience. These features include omnichannel support, AI-powered virtual agents, and real-time analytics. UJET is designed to be easy to use and affordable, making it a good option for businesses of all sizes.

Genesys is a leading provider of omnichannel customer experience and contact center solutions. Its AI-powered platform, Genesys Cloud, helps businesses deliver personalized experiences at scale across all channels. Genesys serves over 8,000 organizations in more than 100 countries, including many of the world's largest and most successful companies.

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform call and contact centers into customer engagement centers of excellence. Our AI-powered solutions help businesses deliver exceptional customer experiences, improve operational efficiency, and reduce costs. With Five9, you can: * Empower agents to deliver results anywhere * Improve CX with practical AI * Find efficiency with AI & automation * Scale with AI & digital workforce * Realize results with Five9

Aion Assists is a GPT-powered customer service plugin for WooCommerce stores. It offers unique features such as understanding critical typos in inputs, responding to multiple independent questions in a single output, and prioritizing and responding to customer requests in an attention-grabbing manner. With Aion Assists, businesses can enhance their customer support and interaction, leading to increased sales and improved customer satisfaction.

My AskAI is an AI-powered customer support tool that integrates with Intercom. It offers a more affordable alternative to Intercom's Fin AI chatbot, costing only $0.19 per AI resolution compared to Intercom's $0.99. My AskAI allows businesses to add AI customer support to their Intercom workspace without replacing their existing widget or training their team on a new tool. Businesses can choose how they want their AI chatbot to reply, either directly to customers or as 'notes' for their agents. My AskAI also supports human handover for when a human touch is needed.

Genesys is a cloud-based contact center software that provides businesses with a variety of tools to improve customer experience. These tools include web messaging, live chat, chatbots, and AI-powered analytics. Genesys also offers a variety of integrations with other business applications, such as CRM and ERP systems.

1440.io is an Omnichannel Engagement Suite designed for Salesforce, offering a comprehensive set of tools to streamline customer engagement across various channels. It enables businesses to unify conversations across the customer journey, leverage AI-powered chatbots, personalize interactions, and optimize contact centers. The platform is trusted by leading enterprise brands and aims to improve time-to-value by maximizing the 1440 minutes we all have each day. With features like messaging studio, translation studio, reputation studio, and commerce studio, 1440.io empowers customer-facing teams to deliver premium experiences and drive sales through conversational commerce.

AR Genie is an AI-powered platform that offers remote visual assistance with augmented reality, revolutionizing operations and support by seamlessly integrating AR with the power of AI. The platform empowers companies to enhance their operations and support through innovative solutions, such as remote assistance, operations and maintenance support, onboarding and troubleshooting, and AR manuals for work instructions. AR Genie provides features like AR annotation tools, live camera streaming, AR glasses support, web portal integration, and mobile-to-mobile sessions. The platform offers benefits such as extending expert reach, minimizing costs, and maximizing uptime, with advantages including reduced technician dispatches, increased customer satisfaction, expanded knowledge, faster problem-solving, and reduced costs. However, some disadvantages include potential technical glitches, dependency on internet connectivity, and the need for user training.

Haystack is an end-to-end LLM framework that allows you to build applications powered by LLMs, Transformer models, vector search and more. Whether you want to perform retrieval-augmented generation (RAG), document search, question answering or answer generation, Haystack can orchestrate state-of-the-art embedding models and LLMs into pipelines to build end-to-end NLP applications and solve your use case.

Venom is a high-performance system developed with JavaScript to create a bot for WhatsApp, support for creating any interaction, such as customer service, media sending, sentence recognition based on artificial intelligence and all types of design architecture for WhatsApp.

WPPConnect is an open source project developed by the JavaScript community with the aim of exporting functions from WhatsApp Web to the node, which can be used to support the creation of any interaction, such as customer service, media sending, intelligence recognition based on phrases artificial and many other things.

UpTrain is an open-source unified platform to evaluate and improve Generative AI applications. We provide grades for 20+ preconfigured evaluations (covering language, code, embedding use cases), perform root cause analysis on failure cases and give insights on how to resolve them.

SalesGPT is an open-source AI agent designed for sales, utilizing context-awareness and LLMs to work across various communication channels like voice, email, and texting. It aims to enhance sales conversations by understanding the stage of the conversation and providing tools like product knowledge base to reduce errors. The agent can autonomously generate payment links, handle objections, and close sales. It also offers features like automated email communication, meeting scheduling, and integration with various LLMs for customization. SalesGPT is optimized for low latency in voice channels and ensures human supervision where necessary. The tool provides enterprise-grade security and supports LangSmith tracing for monitoring and evaluation of intelligent agents built on LLM frameworks.

This repository contains a comprehensive collection of 63 must-know Large Language Models (LLMs) interview questions. It covers topics such as the architecture of LLMs, transformer models, attention mechanisms, training processes, encoder-decoder frameworks, differences between LLMs and traditional statistical language models, handling context and long-term dependencies, transformers for parallelization, applications of LLMs, sentiment analysis, language translation, conversation AI, chatbots, and more. The readme provides detailed explanations, code examples, and insights into utilizing LLMs for various tasks.

This AI-powered customer support application has access to terms and conditions (retrieval augmented generation, RAG), can access tools (Java methods) to perform actions, and uses an LLM to interact with the user. The application includes implementations for LangChain4j in the `main` branch and Spring AI in the `spring-ai` branch. The UI is built using Vaadin Hilla and the backend is built using Spring Boot.

**Advising App™** is a software solution created by Canyon GBS™ that includes a robust personal assistant designed to support student service professionals in their day-to-day roles. The assistant can help with research tasks, draft communication, language translation, content creation, student profile analysis, project planning, ideation, and much more. The software also includes a student service CRM designed to support the management of prospective and enrolled students. Key features of the CRM include record management, email and SMS, service management, caseload management, task management, interaction tracking, files and documents, and much more.

This repository contains the official Neo4j GenAI features for Python. The purpose of this package is to provide a first-party package to developers, where Neo4j can guarantee long-term commitment and maintenance as well as being fast to ship new features and high-performing patterns and methods.

The Neo4j GraphRAG package for Python is an official repository that provides features for creating and managing vector indexes in Neo4j databases. It aims to offer developers a reliable package with long-term commitment, maintenance, and fast feature updates. The package supports various Python versions and includes functionalities for creating vector indexes, populating them, and performing similarity searches. It also provides guidelines for installation, examples, and development processes such as installing dependencies, making changes, and running tests.

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Burn is a new comprehensive dynamic Deep Learning Framework built using Rust with extreme flexibility, compute efficiency and portability as its primary goals.

Call Center AI is an AI-powered call center solution that leverages Azure and OpenAI GPT. It is a proof of concept demonstrating the integration of Azure Communication Services, Azure Cognitive Services, and Azure OpenAI to build an automated call center solution. The project showcases features like accessing claims on a public website, customer conversation history, language change during conversation, bot interaction via phone number, multiple voice tones, lexicon understanding, todo list creation, customizable prompts, content filtering, GPT-4 Turbo for customer requests, specific data schema for claims, documentation database access, SMS report sending, conversation resumption, and more. The system architecture includes components like RAG AI Search, SMS gateway, call gateway, moderation, Cosmos DB, event broker, GPT-4 Turbo, Redis cache, translation service, and more. The tool can be deployed remotely using GitHub Actions and locally with prerequisites like Azure environment setup, configuration file creation, and resource hosting. Advanced usage includes custom training data with AI Search, prompt customization, language customization, moderation level customization, claim data schema customization, OpenAI compatible model usage for the LLM, and Twilio integration for SMS.

Call Center AI is an AI-powered call center solution leveraging Azure and OpenAI GPT. It allows for AI agent-initiated phone calls or direct calls to the bot from a configured phone number. The bot is customizable for various industries like insurance, IT support, and customer service, with features such as accessing claim information, conversation history, language change, SMS sending, and more. The project is a proof of concept showcasing the integration of Azure Communication Services, Azure Cognitive Services, and Azure OpenAI for an automated call center solution.

AI-powered call center solution with Azure and OpenAI GPT. The bot can answer calls, understand the customer's request, and provide relevant information or assistance. It can also create a todo list of tasks to complete the claim, and send a report after the call. The bot is customizable, and can be used in multiple languages.

This sample demonstrates a few approaches for creating ChatGPT-like experiences over your own data using the Retrieval Augmented Generation pattern. It uses Azure OpenAI Service to access the ChatGPT model (gpt-35-turbo), and Azure AI Search for data indexing and retrieval.

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