Best AI tools for< process customer inquiries >

**Kupiks** is an automated email parsing tool that helps businesses streamline their workflow and save time. It can automatically extract key information from emails, such as customer name, email address, inquiry details, order details, and expense data. This can help businesses to improve their customer support, order management, and expense management processes.

Whelp is an omnichannel inbox software that helps businesses connect with customers on Voice, Email, Live Chat, SMS, and WhatsApp for seamless, personalized service. It offers a unified customer view, AI-powered automations, advanced reporting, and customizable communication campaigns. Whelp's platform simplifies the process of managing and responding to customer inquiries and concerns by consolidating all of their interactions and data in one place. It allows businesses to easily customize and automate their communication campaigns, sending bulk messages via WhatsApp, Telegram, Email, and Facebook Messenger. The chatbot builder on this platform makes it easy to design and deploy chatbots that can provide customers with 24/7 service and quick responses to their inquiries and concerns.

1hero.ai is an AI-powered customer service chatbot designed specifically for e-commerce businesses. It connects to your customer support channels and autonomously responds to post-sales and pre-sales inquiries in 26 languages. 1hero.ai integrates with a variety of e-commerce platforms, including Shopify, and can be used to manage customer inquiries across multiple channels, including email, social media, and phone. It uses natural language processing to understand customer inquiries and generate tailored responses, and can be customized to match your brand's tone of voice and style. 1hero.ai also offers a range of features to help you manage your customer support operations, including automated refunds, order placement and editing, and personalized shopping recommendations.

PolyAI is a customer-led conversational platform for enterprise. It allows customers to speak naturally, interrupt, change topics, and always have a fantastic customer experience. PolyAI can be used to resolve over 50% of calls and consistently deliver the best brand experience.

DigitalGenius is an AI-powered customer service platform designed specifically for e-commerce businesses. It offers a range of features to help businesses automate customer interactions, resolve issues quickly and efficiently, and improve the overall customer experience. DigitalGenius seamlessly integrates with existing e-commerce platforms and shipping carriers, allowing businesses to manage customer inquiries and orders from a single platform. The platform's AI capabilities enable it to understand customer intent, generate personalized responses, and provide proactive support. DigitalGenius is trusted by leading brands such as On, Air up, and Waterdrop, and has helped them improve customer satisfaction, reduce costs, and scale their operations.

ChatFlow is an AI-powered chatbot platform that helps businesses create and deploy chatbots for customer support, e-commerce, and other use cases. With ChatFlow, businesses can train chatbots on their own data, integrate them into their website with a single line of code, and customize their appearance to match their brand. ChatFlow's chatbots are powered by ChatGPT, which allows them to understand customer inquiries and provide accurate responses instantly, 24/7.

ZipChat is an AI-powered chat tool designed specifically for e-commerce businesses. It helps businesses increase sales and reduce support efforts by providing real-time, personalized responses to customer inquiries. ZipChat is easy to set up and use, and it can be trained to understand your specific business and products. With ZipChat, you can:

Simulacrum AI is a conversational AI chat assistant that helps businesses enhance their websites by handling customer inquiries like humans, reducing support queries by up to 80%. It offers lead generation capabilities, allowing businesses to detect CTA's, summarize conversations, create leads, and send emails to admins. Simulacrum AI also features a ticketing system that automatically creates tickets when AI cannot process user inquiries and integrates with CRM systems to create or attach tickets, analyze conversations, and prioritize tickets. Additionally, Simulacrum AI provides a knowledge base where businesses can store information and content for AI to utilize in answering user questions.

DeepOpinion is a Generative Automation platform designed for enterprises to automate various business processes using cutting-edge AI technology. It offers solutions for financial services, consumer loan processing, KYC and onboarding, trade financing, insurance claims processing, customer support, underwriting slips, manufacturing, accounts payable, order to cash, and procure to pay. The platform combines business process digitization, low/no-code development, and Generative AI to create powerful automations in minutes. DeepOpinion is trusted by enterprises large and small to streamline AI model creation, handle inquiries efficiently, and achieve high levels of automation.

Formshare is a free AI form generator that allows users to create conversational AI forms without the need for coding. Users can simply describe their form, and the AI technology behind Formshare takes care of the rest. With Formshare, users can bring their forms to life effortlessly and efficiently. The platform aims to simplify the form creation process by leveraging artificial intelligence to streamline and enhance user experience. Formshare is designed to cater to individuals and businesses looking for a user-friendly solution to create interactive forms.

CustomerPing is an AI tool designed to help businesses find new customers by monitoring online conversations and sending alerts when potential leads are identified. The tool automates the prospecting process, saving time and effort for entrepreneurs. CustomerPing offers a unique approach to customer discovery, allowing users to engage with relevant discussions and build trust with potential customers. With features like Radar Stations, RSS feeds, and personalized notifications, CustomerPing streamlines the customer acquisition process and empowers businesses to connect with their target audience effectively.

AIJ is an AI tool designed to simplify the job application process by automating tasks such as job searching, application submission, and answering frequently asked questions. Users can save time and energy by letting AIJ handle these tasks efficiently. The tool also allows users to correct AI mistakes and save common questions for AI to answer. With AIJ, users can streamline their job application process and increase their chances of success.

Intellibase is a product copilot that helps you understand your users' needs. It uses AI to analyze your customer feedback and identify the most important requests. This information can help you prioritize your product roadmap and make better decisions about what to build next.

Voicy.AI is a conversational bot platform that leverages artificial intelligence and natural language understanding to improve customer experience and enable conversational commerce through automated personalized dialogs. It helps businesses automate customer interactions, drive sales, and improve customer satisfaction. Voicy.AI's platform is designed to be easy to use, with a drag-and-drop interface and pre-built templates. It integrates with a variety of business systems, including CRM, POS, and payment gateways. Voicy.AI is used by businesses of all sizes, across a variety of industries, including retail, food service, and healthcare.

Yuma AI is an automated AI customer service platform designed specifically for e-commerce businesses. It empowers Shopify merchants to boost agent productivity and reduce operating costs by automating mundane tasks, providing 24/7 customer support, and improving customer satisfaction. Yuma AI seamlessly integrates with various e-commerce tools and plugins, enabling businesses to streamline their customer service operations and maximize ROI.

InteliConvo® is a state-of-the-art AI-powered speech analytics platform that enables businesses to process and analyze 100% of recorded customer conversations. This analysis provides valuable insights into customer buying patterns, buying intents, sentiments, willingness to pay, feedback about the product, and brand image. These insights can be utilized to automate business workflows that improve team performance, accelerate sales, improve debt collections, boost customer experience, and ensure compliance.

FPT.AI Platform offers a suite of AI-powered products and services to help businesses automate tasks, improve customer engagement, and streamline operations. Its products include FPT AI Chat, an AI chatbot for customer service; FPT AI Engage, a conversational AI platform; FPT AI Read, an intelligent document processing platform; FPT AI eKYC, a digital customer onboarding solution; and Text to Speech, a text-to-speech conversion tool. FPT.AI Platform is designed to help businesses improve efficiency, reduce costs, and enhance the customer experience.

Wonderchat is an AI chatbot builder that allows you to create a custom chatbot using your business data. You can build a chatbot in 5 minutes that can answer customer support queries, provide information about your products or services, and more. Wonderchat is easy to use, even if you don't have any coding experience. You can embed your chatbot on your website or use it on messaging platforms like Facebook Messenger and WhatsApp.

ReplyMind is an AI-powered tool that helps businesses automate customer support and sales processes. It uses natural language processing and machine learning algorithms to analyze customer queries and provide accurate responses in real-time. The tool can handle a wide range of tasks, from answering frequently asked questions to processing orders and scheduling appointments. With ReplyMind, businesses can improve efficiency, save time, and enhance customer satisfaction.

Hypertype is an AI-powered email assistant that helps businesses save time and improve the quality of their customer communications. It automatically drafts emails with the most relevant information retrieved from your data, in seconds. This can save you up to 70% of the time you spend drafting emails, and it can also help you to provide more personalized and effective responses to your customers. Hypertype is used by over 2,000 businesses worldwide, and it has been featured in Forbes, The Wall Street Journal, and The New York Times.

Empower Functions is a family of large language models (LLMs) that provide GPT-4 level capabilities for real-world 'tool using' use cases. These models offer compatibility support to be used as drop-in replacements, enabling interactions with external APIs by recognizing when a function needs to be called and generating JSON containing necessary arguments based on user inputs. This capability is crucial for building conversational agents and applications that convert natural language into API calls, facilitating tasks such as weather inquiries, data extraction, and interactions with knowledge bases. The models can handle multi-turn conversations, choose between tools or standard dialogue, ask for clarification on missing parameters, integrate responses with tool outputs in a streaming fashion, and efficiently execute multiple functions either in parallel or sequentially with dependencies.

LLPhant is a comprehensive PHP Generative AI Framework that provides a simple and powerful way to build apps. It supports Symfony and Laravel and offers a wide range of features, including text generation, chatbots, text summarization, and more. LLPhant is compatible with OpenAI and Ollama and can be used to perform a variety of tasks, including creating semantic search, chatbots, personalized content, and text summarization.

This repository contains a C++ application that demonstrates face recognition capabilities using computer vision techniques. The demo utilizes OpenCV and dlib libraries for efficient face detection and recognition with 3D passive face liveness detection (face anti-spoofing). Key Features: Face detection: The SDK utilizes advanced computer vision techniques to detect faces in images or video frames, enabling a wide range of applications. Face recognition: It can recognize known faces by comparing them with a pre-defined database of individuals. Age estimation: It can estimate the age of detected faces. Gender detection: It can determine the gender of detected faces. Liveness detection: It can detect whether a face is from a live person or a static image.

crewAI is a cutting-edge framework for orchestrating role-playing, autonomous AI agents. By fostering collaborative intelligence, CrewAI empowers agents to work together seamlessly, tackling complex tasks. It provides a flexible and structured approach to AI collaboration, enabling users to define agents with specific roles, goals, and tools, and assign them tasks within a customizable process. crewAI supports integration with various LLMs, including OpenAI, and offers features such as autonomous task delegation, flexible task management, and output parsing. It is open-source and welcomes contributions, with a focus on improving the library based on usage data collected through anonymous telemetry.

DeepEval is a simple-to-use, open-source LLM evaluation framework specialized for unit testing LLM outputs. It incorporates various metrics such as G-Eval, hallucination, answer relevancy, RAGAS, etc., and runs locally on your machine for evaluation. It provides a wide range of ready-to-use evaluation metrics, allows for creating custom metrics, integrates with any CI/CD environment, and enables benchmarking LLMs on popular benchmarks. DeepEval is designed for evaluating RAG and fine-tuning applications, helping users optimize hyperparameters, prevent prompt drifting, and transition from OpenAI to hosting their own Llama2 with confidence.

This project is an intelligent dialogue customer service tool based on a large model, which supports access to platforms such as WeChat, Qianniu, Bilibili, Douyin Enterprise, Douyin, Doudian, Weibo chat, Xiaohongshu professional account operation, Xiaohongshu, Zhihu, etc. You can choose GPT3.5/GPT4.0/ Lazy Treasure Box (more platforms will be supported in the future), which can process text, voice and pictures, and access external resources such as operating systems and the Internet through plug-ins, and support enterprise AI applications customized based on their own knowledge base.

Aimeos Base abstraction layer is a tool designed to provide a solid foundation for building e-commerce applications. It offers a comprehensive set of functionalities and features that simplify the development process and enhance the performance of online stores. The abstraction layer abstracts common e-commerce functionalities, such as product management, order processing, and customer management, allowing developers to focus on business logic implementation rather than low-level technical details. With a strong emphasis on modularity and extensibility, Aimeos Base enables developers to create scalable and customizable e-commerce solutions that meet specific business requirements. The tool is well-documented and actively maintained by the Aimeos community, ensuring reliability and continuous improvement.

Tiledesk is an open-source live chat platform with integrated chatbots written in Node.js and Express. It is designed to be a multi-channel platform for web, Android, and iOS, and it can be used to increase sales or provide post-sales customer service. Tiledesk's chatbot technology allows for automation of conversations, and it also provides APIs and webhooks for connecting external applications. Additionally, it offers a marketplace for apps and features such as CRM, ticketing, and data export.

Call Center AI is an AI-powered call center solution that leverages Azure and OpenAI GPT. It is a proof of concept demonstrating the integration of Azure Communication Services, Azure Cognitive Services, and Azure OpenAI to build an automated call center solution. The project showcases features like accessing claims on a public website, customer conversation history, language change during conversation, bot interaction via phone number, multiple voice tones, lexicon understanding, todo list creation, customizable prompts, content filtering, GPT-4 Turbo for customer requests, specific data schema for claims, documentation database access, SMS report sending, conversation resumption, and more. The system architecture includes components like RAG AI Search, SMS gateway, call gateway, moderation, Cosmos DB, event broker, GPT-4 Turbo, Redis cache, translation service, and more. The tool can be deployed remotely using GitHub Actions and locally with prerequisites like Azure environment setup, configuration file creation, and resource hosting. Advanced usage includes custom training data with AI Search, prompt customization, language customization, moderation level customization, claim data schema customization, OpenAI compatible model usage for the LLM, and Twilio integration for SMS.

The Amazon Transcribe Live Call Analytics (LCA) with Agent Assist Sample Solution is designed to help contact centers assess and optimize caller experiences in real time. It leverages Amazon machine learning services like Amazon Transcribe, Amazon Comprehend, and Amazon SageMaker to transcribe and extract insights from contact center audio. The solution provides real-time supervisor and agent assist features, integrates with existing contact centers, and offers a scalable, cost-effective approach to improve customer interactions. The end-to-end architecture includes features like live call transcription, call summarization, AI-powered agent assistance, and real-time analytics. The solution is event-driven, ensuring low latency and seamless processing flow from ingested speech to live webpage updates.

Venom is a high-performance system developed with JavaScript to create a bot for WhatsApp, support for creating any interaction, such as customer service, media sending, sentence recognition based on artificial intelligence and all types of design architecture for WhatsApp.

AI-powered call center solution with Azure and OpenAI GPT. The bot can answer calls, understand the customer's request, and provide relevant information or assistance. It can also create a todo list of tasks to complete the claim, and send a report after the call. The bot is customizable, and can be used in multiple languages.

RAG-GPT is a tool that allows users to quickly launch an intelligent customer service system with Flask, LLM, and RAG. It includes frontend, backend, and admin console components. The tool supports cloud-based and local LLMs, enables deployment of conversational service robots in minutes, integrates diverse knowledge bases, offers flexible configuration options, and features an attractive user interface.

The serverless-rag-demo repository showcases a solution for building a Retrieval Augmented Generation (RAG) system using Amazon Opensearch Serverless Vector DB, Amazon Bedrock, Llama2 LLM, and Falcon LLM. The solution leverages generative AI powered by large language models to generate domain-specific text outputs by incorporating external data sources. Users can augment prompts with relevant context from documents within a knowledge library, enabling the creation of AI applications without managing vector database infrastructure. The repository provides detailed instructions on deploying the RAG-based solution, including prerequisites, architecture, and step-by-step deployment process using AWS Cloudshell.

The W3C Cognitive AI Community Group focuses on advancing Cognitive AI through collaboration on defining use cases, open source implementations, and application areas. The group aims to demonstrate the potential of Cognitive AI in various domains such as customer services, healthcare, cybersecurity, online learning, autonomous vehicles, manufacturing, and web search. They work on formal specifications for chunk data and rules, plausible knowledge notation, and neural networks for human-like AI. The group positions Cognitive AI as a combination of symbolic and statistical approaches inspired by human thought processes. They address research challenges including mimicry, emotional intelligence, natural language processing, and common sense reasoning. The long-term goal is to develop cognitive agents that are knowledgeable, creative, collaborative, empathic, and multilingual, capable of continual learning and self-awareness.

The Azure-Analytics-and-AI-Engagement repository provides packaged Industry Scenario DREAM Demos with ARM templates (Containing a demo web application, Power BI reports, Synapse resources, AML Notebooks etc.) that can be deployed in a customer’s subscription using the CAPE tool within a matter of few hours. Partners can also deploy DREAM Demos in their own subscriptions using DPoC.

Aimeos Symfony bundle is a professional, full-featured, and ultra-fast e-commerce package for Symfony. It can be easily installed and customized within an existing Symfony application. The bundle provides comprehensive features for setting up an e-commerce platform, including authentication, routing configuration, database setup, and administration interface setup. It offers flexibility for adapting, extending, overwriting, and customizing various aspects to meet specific business needs. The bundle is designed to streamline the development process and provide a robust foundation for building e-commerce applications with Symfony.

Pipecat is an open-source framework designed for building generative AI voice bots and multimodal assistants. It provides code building blocks for interacting with AI services, creating low-latency data pipelines, and transporting audio, video, and events over the Internet. Pipecat supports various AI services like speech-to-text, text-to-speech, image generation, and vision models. Users can implement new services and contribute to the framework. Pipecat aims to simplify the development of applications like personal coaches, meeting assistants, customer support bots, and more by providing a complete framework for integrating AI services.

Contoso Chat is a Python sample demonstrating how to build, evaluate, and deploy a retail copilot application with Azure AI Studio using Promptflow with Prompty assets. The sample implements a Retrieval Augmented Generation approach to answer customer queries based on the company's product catalog and customer purchase history. It utilizes Azure AI Search, Azure Cosmos DB, Azure OpenAI, text-embeddings-ada-002, and GPT models for vectorizing user queries, AI-assisted evaluation, and generating chat responses. By exploring this sample, users can learn to build a retail copilot application, define prompts using Prompty, design, run & evaluate a copilot using Promptflow, provision and deploy the solution to Azure using the Azure Developer CLI, and understand Responsible AI practices for evaluation and content safety.

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