Best AI tools for< Improve Customer Service Quality >

Feedback is an AI-powered platform designed to unlock unparalleled insights from customer feedback for businesses, particularly in the hotel industry. The platform offers comprehensive hotel analysis and trend discovery through AI-driven review analysis, helping businesses cut costs while improving customer satisfaction. Feedback provides interactive AI conversations, automated personalized responses, and advanced competitive analysis to enhance service quality, communication efficiency, and strategic advantage. With Feedback, businesses can transform customer reviews into actionable information, elevate customer experiences, and drive business growth through smart data-driven strategies.

Level AI is a provider of artificial intelligence (AI)-powered solutions for call centers. Its products include GenAI-automated Quality Assurance, Contact Center and Business Analytics, GenAI-powered VoC Insights, AgentGPT Real-Time Agent Assist, Agent Coaching, Agent Screen Recording, and Artificial Intelligence Integrations. Level AI's solutions are designed to help businesses improve customer experience, increase efficiency, and reduce costs. The company's customers include some of the world's leading customer service organizations, such as Brex and ezCater.

Loris is a conversational intelligence platform designed for leading brands to unlock the hidden value of every customer conversation. It combines proven machine learning and generative AI to provide industry-leading conversation intelligence. Loris helps customer service teams be more efficient, improve customer experience, and drive revenue growth by transforming customer conversations into actionable insights. The platform offers features such as automated quality assurance, real-time agent co-pilot, and customer insights to enhance agent performance and increase customer satisfaction.

EdgeTier is a customer engagement platform that uses AI to improve the efficiency and quality of customer interactions. It offers a range of features, including real-time trend detection, agent quality assessment, and personalized agent prompts. EdgeTier is used by a variety of businesses, including retail, travel, gaming, and utilities, to improve customer satisfaction and drive retention.

RAVATAR is a comprehensive platform that seamlessly integrates various AI services, including AI Voice, AI Avatars, Conversational AI, and more. By leveraging cutting-edge artificial intelligence and no-code/low-code technologies, RAVATAR focuses on creating holistic, customized solutions designed to enhance online presence, boost user engagement, optimize operational efficiency, and significantly improve customer experience for its clients.

Forethought is a customer support AI platform that uses generative AI to automate tasks and improve efficiency. It offers a range of features including automatic ticket resolution, sentiment analysis, and agent assist. Forethought's platform is designed to help businesses save costs, improve customer satisfaction, and increase agent productivity.

Tomato.ai is an AI accent softening and neutralization software designed to improve customer service and sales metrics in call centers. The software uses AI-powered voice filters to clarify offshore agent voices, making them more intelligible and reducing customer frustration. Tomato.ai offers benefits such as improving CSAT, reducing agent churn, boosting savings and sales, and enabling the hiring of more offshore agents. The software works in real-time to soften accents, enhance voice quality, cancel noise, and preserve the natural rhythm of the speaker.

Knowmax is an omnichannel knowledge management platform that helps businesses improve customer experience (CX) by providing AI-powered knowledge management capabilities. It offers a range of features such as a Google-like search engine for accessing relevant knowledge across touchpoints, no-code cognitive decision trees for creating simple and mistake-proof customer service actions, visual how-to guides for minimizing repetitive explanations, and an omnichannel-ready knowledge base for creating self-help guides. Knowmax also integrates with CRM systems to deliver faster and personalized resolutions at scale. It is used by businesses in various industries, including telecom, banking, BPO, insurance, e-commerce, media & ISP, healthcare, travel, automobiles, and utilities.

Genesys is a cloud-based contact center software that provides businesses with a variety of tools to improve customer experience. These tools include web messaging, live chat, chatbots, and AI-powered analytics. Genesys also offers a variety of integrations with other business applications, such as CRM and ERP systems.

Echo Genius is a cutting-edge Conversational AI application that empowers businesses with AI and lead generation solutions. It offers personalized interactions, high-quality leads, and real human-like conversations to drive business success. With industry experience and innovative technology, Echo Genius stands out as a market leader in the AI field, providing exceptional results for businesses of all sizes. The application aims to revolutionize customer engagement, streamline operations, and maximize ROI through its AI solutions.

Sapling is a language model copilot and API for businesses. It provides real-time suggestions to help sales, support, and success teams more efficiently compose personalized responses. Sapling also offers a variety of features to help businesses improve their customer service, including: * Autocomplete Everywhere: Provides deep learning-powered autocomplete suggestions across all messaging platforms, allowing agents to compose replies more quickly. * Sapling Suggest: Retrieves relevant responses from a team response bank and allows agents to respond more quickly to customer inquiries by simply clicking on suggested responses in real time. * Snippet macros: Allow for quick insertion of common responses. * Grammar and language quality improvements: Sapling catches 60% more language quality issues than other spelling and grammar checkers using a machine learning system trained on millions of English sentences. * Enterprise teams can define custom settings for compliance and content governance. * Distribute knowledge: Ensure team knowledge is shared in a snippet library accessible on all your web applications. * Perform blazing fast search on your knowledge library for compliance, upselling, training, and onboarding.

Observe.AI is a conversation intelligence software designed for contact centers, offering a suite of AI-powered tools to enhance customer interactions, support agents in real-time, and improve overall customer satisfaction. The platform combines advanced analytics, automation, and real-time assistance to drive continuous improvement and boost operational efficiency. Trusted by over 350 enterprises worldwide, Observe.AI helps businesses transform customer conversations into actionable insights, leading to measurable results such as increased sales conversions, improved compliance adherence, and enhanced customer sentiment.

Amazing.cv is an AI-powered tool that allows users to transform their CVs into winning resumes in just minutes. By leveraging the power of artificial intelligence, users can create professionally written resumes quickly and efficiently. The platform offers a user-friendly interface and a range of features to help individuals craft standout resumes that showcase their skills and experiences effectively.

Convin is an omnichannel contact center platform powered by conversation intelligence. It offers a full-stack conversations QA platform for contact centers, AI learning management system for faster agent onboarding, real-time agent assist for improved conversions, automated agent coaching for personalized training, supervisor assist for tracking and assistance, and insights to collect 100% of customer intelligence. The platform also provides automated QA to audit and score customer conversations, analytics for quality management, and a mobile app for on-the-go access. Convin helps businesses in various industries like sales, support, compliance, collection, retention, healthtech, fintech, insurtech, edtech, real estate, hospitality & travel, and BPO to enhance customer interactions and drive revenue.

SQM Group's mySQM™ QA software is a comprehensive solution for call centers to monitor, motivate, and manage agents, ultimately improving customer experience (CX) and reducing QA costs by 50%. It combines three data sources: post-call surveys, call handling data, and call compliance feedback, providing holistic CX insights. The software offers personalized agent self-coaching suggestions, real-time recognition for great CX delivery, and benchmarks, ranks, awards, and certifies Csat, FCR, and QA performance.

CyanArrow is an AI-first help desk application designed for solopreneurs to supercharge their customer service with AI chatbots and ticketing system. The application aims to address the challenges faced by solopreneurs in providing 24/7 customer support, leading to service gaps and unhappy customers. CyanArrow offers features such as 24/7 quality support, instant FAQ responses, time and resource savings, efficiency boost, and ticket volume reduction. The application helps businesses enhance customer support, save time, and ultimately boost profits by leveraging AI technology.

Qualint is an AI-driven platform revolutionizing call center quality assurance. It empowers call centers with superior analytics, comprehensive call analysis, and streamlined operations. The platform provides real-time insights, tailored quality standards, and enhances collaboration to ensure every customer interaction is understood. Qualint offers core features such as real-time call uploads & analysis, efficiency improvement, information accessibility, and team communication. With different pricing plans, Qualint caters to call centers of all sizes, from small to large, helping them optimize agent performance, navigate regulatory challenges, and elevate customer service.

AutoRadiant is an AI-powered audio monitoring tool designed for businesses to enhance customer experience and optimize operations. It provides real-time audio transcription and insightful analytics, enabling efficient business operations accessible anytime and anywhere. With features like AI noise reduction, daily transcription summaries, and instant alerts, AutoRadiant helps businesses focus on meaningful customer interactions, turn conversations into actionable insights, and make data-driven decisions. The tool ensures top-notch security measures, strict privacy protocols, and full legal compliance to protect business and customer data.

Enthu.AI is a Conversation Intelligence Software designed for Contact Centers to boost agent performance, understand customer sentiment, and improve revenue. The AI-powered tool automates sales monitoring, compliance, and customer experience enhancement by capturing and analyzing customer voice across various communication channels. It provides insights for multiple teams, runs automated Quality Management programs, and coaches sales agents to improve their performance. Enthu.AI helps in driving consistency in revenue and predictability in outcomes for over 100 brands, making call quality monitoring and customer conversation data analysis more efficient and effective.

BigPanda is an AI-powered ITOps platform that helps teams gain efficiency, improve service quality, and reduce costs. It provides automated detection and alert intelligence, automated investigation and incident intelligence, automated remediation and workflow automation, and unified analytics and ready-to-use dashboards.

The Amazon Transcribe Live Call Analytics (LCA) with Agent Assist Sample Solution is designed to help contact centers assess and optimize caller experiences in real time. It leverages Amazon machine learning services like Amazon Transcribe, Amazon Comprehend, and Amazon SageMaker to transcribe and extract insights from contact center audio. The solution provides real-time supervisor and agent assist features, integrates with existing contact centers, and offers a scalable, cost-effective approach to improve customer interactions. The end-to-end architecture includes features like live call transcription, call summarization, AI-powered agent assistance, and real-time analytics. The solution is event-driven, ensuring low latency and seamless processing flow from ingested speech to live webpage updates.

ai-collective-tools is an open-source community dedicated to creating a comprehensive collection of AI tools for developers, researchers, and enthusiasts. The repository provides a curated selection of AI tools and resources across various categories such as 3D, Agriculture, Art, Audio Editing, Avatars, Chatbots, Code Assistant, Cooking, Copywriting, Crypto, Customer Support, Dating, Design Assistant, Design Generator, Developer, E-Commerce, Education, Email Assistant, Experiments, Fashion, Finance, Fitness, Fun Tools, Gaming, General Writing, Gift Ideas, HealthCare, Human Resources, Image Classification, Image Editing, Image Generator, Interior Designing, Legal Assistant, Logo Generator, Low Code, Models, Music, Paraphraser, Personal Assistant, Presentations, Productivity, Prompt Generator, Psychology, Real Estate, Religion, Research, Resume, Sales, Search Engine, SEO, Shopping, Social Media, Spreadsheets, SQL, Startup Tools, Story Teller, Summarizer, Testing, Text to Speech, Text to Image, Transcriber, Travel, Video Editing, Video Generator, Weather, Writing Generator, and Other Resources.

SalesGPT is an open-source AI agent designed for sales, utilizing context-awareness and LLMs to work across various communication channels like voice, email, and texting. It aims to enhance sales conversations by understanding the stage of the conversation and providing tools like product knowledge base to reduce errors. The agent can autonomously generate payment links, handle objections, and close sales. It also offers features like automated email communication, meeting scheduling, and integration with various LLMs for customization. SalesGPT is optimized for low latency in voice channels and ensures human supervision where necessary. The tool provides enterprise-grade security and supports LangSmith tracing for monitoring and evaluation of intelligent agents built on LLM frameworks.

The Keras-llm-robot Web UI project is an open-source tool designed for offline deployment and testing of various open-source models from the Hugging Face website. It allows users to combine multiple models through configuration to achieve functionalities like multimodal, RAG, Agent, and more. The project consists of three main interfaces: chat interface for language models, configuration interface for loading models, and tools & agent interface for auxiliary models. Users can interact with the language model through text, voice, and image inputs, and the tool supports features like model loading, quantization, fine-tuning, role-playing, code interpretation, speech recognition, image recognition, network search engine, and function calling.

This repository contains a comprehensive collection of 63 must-know Large Language Models (LLMs) interview questions. It covers topics such as the architecture of LLMs, transformer models, attention mechanisms, training processes, encoder-decoder frameworks, differences between LLMs and traditional statistical language models, handling context and long-term dependencies, transformers for parallelization, applications of LLMs, sentiment analysis, language translation, conversation AI, chatbots, and more. The readme provides detailed explanations, code examples, and insights into utilizing LLMs for various tasks.

This repository provides a curated list of papers, datasets, and resources related to the detection and mitigation of hallucinations in large language models (LLMs). Hallucinations refer to the generation of factually incorrect or nonsensical text by LLMs, which can be a significant challenge for their use in real-world applications. The resources in this repository aim to help researchers and practitioners better understand and address this issue.

ChatGPT Queue Prompts is a collection of prompt chains designed to enhance interactions with large language models like ChatGPT. These prompt chains help build context for the AI before performing specific tasks, improving performance. Users can copy and paste prompt chains into the ChatGPT Queue extension to process prompts in sequence. The repository includes example prompt chains for tasks like conducting AI company research, building SEO optimized blog posts, creating courses, revising resumes, enriching leads for CRM, personal finance document creation, workout and nutrition plans, marketing plans, and more.

Lobe Chat is an open-source, modern-design ChatGPT/LLMs UI/Framework. Supports speech-synthesis, multi-modal, and extensible ([function call][docs-functionc-call]) plugin system. One-click **FREE** deployment of your private OpenAI ChatGPT/Claude/Gemini/Groq/Ollama chat application.

RTranslator is an almost open-source, free, and offline real-time translation app for Android. It offers Conversation mode for multi-user translations, WalkieTalkie mode for quick conversations, and Text translation mode. It uses Meta's NLLB for translation and OpenAi's Whisper for speech recognition, ensuring privacy. The app is optimized for performance and supports multiple languages. It is ad-free and donation-supported.

h2oGPT is an Apache V2 open-source project that allows users to query and summarize documents or chat with local private GPT LLMs. It features a private offline database of any documents (PDFs, Excel, Word, Images, Video Frames, Youtube, Audio, Code, Text, MarkDown, etc.), a persistent database (Chroma, Weaviate, or in-memory FAISS) using accurate embeddings (instructor-large, all-MiniLM-L6-v2, etc.), and efficient use of context using instruct-tuned LLMs (no need for LangChain's few-shot approach). h2oGPT also offers parallel summarization and extraction, reaching an output of 80 tokens per second with the 13B LLaMa2 model, HYDE (Hypothetical Document Embeddings) for enhanced retrieval based upon LLM responses, a variety of models supported (LLaMa2, Mistral, Falcon, Vicuna, WizardLM. With AutoGPTQ, 4-bit/8-bit, LORA, etc.), GPU support from HF and LLaMa.cpp GGML models, and CPU support using HF, LLaMa.cpp, and GPT4ALL models. Additionally, h2oGPT provides Attention Sinks for arbitrarily long generation (LLaMa-2, Mistral, MPT, Pythia, Falcon, etc.), a UI or CLI with streaming of all models, the ability to upload and view documents through the UI (control multiple collaborative or personal collections), Vision Models LLaVa, Claude-3, Gemini-Pro-Vision, GPT-4-Vision, Image Generation Stable Diffusion (sdxl-turbo, sdxl) and PlaygroundAI (playv2), Voice STT using Whisper with streaming audio conversion, Voice TTS using MIT-Licensed Microsoft Speech T5 with multiple voices and Streaming audio conversion, Voice TTS using MPL2-Licensed TTS including Voice Cloning and Streaming audio conversion, AI Assistant Voice Control Mode for hands-free control of h2oGPT chat, Bake-off UI mode against many models at the same time, Easy Download of model artifacts and control over models like LLaMa.cpp through the UI, Authentication in the UI by user/password via Native or Google OAuth, State Preservation in the UI by user/password, Linux, Docker, macOS, and Windows support, Easy Windows Installer for Windows 10 64-bit (CPU/CUDA), Easy macOS Installer for macOS (CPU/M1/M2), Inference Servers support (oLLaMa, HF TGI server, vLLM, Gradio, ExLLaMa, Replicate, OpenAI, Azure OpenAI, Anthropic), OpenAI-compliant, Server Proxy API (h2oGPT acts as drop-in-replacement to OpenAI server), Python client API (to talk to Gradio server), JSON Mode with any model via code block extraction. Also supports MistralAI JSON mode, Claude-3 via function calling with strict Schema, OpenAI via JSON mode, and vLLM via guided_json with strict Schema, Web-Search integration with Chat and Document Q/A, Agents for Search, Document Q/A, Python Code, CSV frames (Experimental, best with OpenAI currently), Evaluate performance using reward models, and Quality maintained with over 1000 unit and integration tests taking over 4 GPU-hours.

This repository serves as a hub for Microsoft Official Build & Modernize AI Applications reference solutions and content. It provides access to projects demonstrating how to build Generative AI applications using Azure services like Azure OpenAI, Azure Container Apps, Azure Kubernetes, and Azure Cosmos DB. The solutions include Vector Search & AI Assistant, Real-Time Payment and Transaction Processing, and Medical Claims Processing. Additionally, there are workshops like the Intelligent App Workshop for Microsoft Copilot Stack, focusing on infusing intelligence into traditional software systems using foundation models and design thinking.

Top AI Tools is a comprehensive, community-curated directory that aims to catalog and showcase the most outstanding AI-powered products. This index is not exhaustive, but rather a compilation of our research and contributions from the community.

Mem0 is a tool that provides a smart, self-improving memory layer for Large Language Models, enabling personalized AI experiences across applications. It offers persistent memory for users, sessions, and agents, self-improving personalization, a simple API for easy integration, and cross-platform consistency. Users can store memories, retrieve memories, search for related memories, update memories, get the history of a memory, and delete memories using Mem0. It is designed to enhance AI experiences by enabling long-term memory storage and retrieval.

I simulate tough Customer Support scenarios for Agent Training.

Ignora linguagem ofensiva, focando em atendimento qualitativo.

Resolves complex customer complaints to ensure satisfaction.

Analyses and gives actionable feedback on web Review type content using Google's Reviews System guidelines and Google's Quality Rater Guidelines

Especialista em análise de qualidade e feedback em redes sociais.

I provide steps to turn off Motion Smoothing on TVs.

Facilitates customer satisfaction through effective feedback management.

Expert in automotive customer management advice.

Enhances customer satisfaction through strategic brand management.

Enhances cannabis delivery customer experience with data analysis and recommendations.

Design a customized AI strategy to improve your business

Specjalista od szkoleń z obsługi klienta

Nahbarer Freund in Sachen Tiergesundheit, nutzt lockerere & selbstbewusste Tonalität.

Expert in CRM creation

Expert on Voiceflow, the AI chat and automation platform

Hello there! 👋 I'm GPT Master, the ultimate tool, state-of-art AI for creating amazing chatbots! 🚀 Whether you're a newbie or a pro, I'm here to help you creating the Ultimate Chatbot 🤖

Predicts gender for first names using data

Self-conversing theme park tycoon sim with memory of park details.

Voice-centric English role-play tool for speaking practice and offering personalized feedback!

Create a Frequently Asked Questions GPT to ask and answer questions in full markdown based on keywords, a blog article, relevant article or important terms.