Best AI tools for< Scale Customer Support >

Mava is a customer support platform that uses AI to help businesses manage their support operations. It offers a range of features, including a shared inbox, a Discord bot, and a knowledge base. Mava is designed to help businesses scale their support operations and improve their customer satisfaction.

Replient.ai is an AI-powered platform that automates customer support on social media. It transforms social media communication and advertising campaigns into success stories by leveraging AI to automate customer interactions and manage them 24/7. Replient intensifies customer interactions, protects online reputation, scales customer support, and maintains brand voice consistently across all channels effortlessly and without additional personnel costs. It utilizes artificial intelligence to quickly and automatically respond to comments, maximize the potential of social interactions, and strengthen customer relationships. The software helps minimize negative impacts on advertisements by reacting swiftly and automatically to comments, leading to cost savings and increased efficiency in customer support. Replient ensures brand voice compliance in customer communication, regardless of interaction volume or employee quality, and offers comprehensive multilingual support for improved customer satisfaction and seamless communication.

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HubSpot's Breeze is an AI tool that powers the entire customer platform, providing AI-powered solutions for marketing, sales, and customer service teams. With features like Breeze Copilot for task assistance, Breeze Agents for workflow automation, and Breeze Intelligence for data enrichment, the application aims to boost productivity, scale growth, and unlock actionable insights for businesses. HubSpot's AI capabilities are easy to use, offering a seamless experience for users across various functions.

Hippo Video is an AI-powered video platform designed for Go-To-Market (GTM) teams. It offers a comprehensive solution for sales, marketing, campaigns, customer support, and communications. The platform enables users to create interactive videos easily and quickly, transform text into videos at scale, and personalize video campaigns. With features like Text-to-Video, AI Avatar Video Generator, Video Flows, and AI Editor, Hippo Video helps businesses enhance engagement, accelerate video production, and improve customer self-service.

AnsweriQ is an AI-powered platform that revolutionizes customer service and support by offering self-service AI and agent AI solutions. It automates customer queries, reduces handle times, and improves customer satisfaction through intelligent automation and assistance. AnsweriQ helps businesses decrease case volume, lower costs, scale customer service, and boost agent productivity. By harnessing the power of AI and RPA, AnsweriQ transforms traditional customer service processes, making them more efficient and effective.

Cohere is a customer support platform that uses AI to help businesses resolve tickets faster and reduce costs. It offers a range of features, including automated ticket resolution, personalized answers, step-by-step guidance, and advanced analytics. Cohere integrates with existing support resources and can be implemented quickly and easily. It has been used by leading companies to achieve industry-leading outcomes, including Ramp, Loom, Rippling, OpenPhone, Flock Safety, and Podium.

Ultimate is a customer support automation platform powered by Generative AI. It offers AI-powered chat automation and ticket automation solutions for various industries such as Ecommerce, Financial Services, Travel, Telecommunications, and Healthtech. UltimateGPT is a bot that integrates with help centers to build bots in minutes. The platform provides backend integrations, analytics, and insights to enhance customer support processes and drive business growth.

DevRev is an AI-native modern support platform that offers a comprehensive solution for customer experience enhancement. It provides data engineering, knowledge graph, and customizable LLMs to streamline support, product management, and software development processes. With features like in-browser analytics, consumer-grade social collaboration, and global scale API calls, DevRev aims to bring together different silos within a company to drive efficiency and collaboration. The platform caters to support people, product managers, and developers, automating tasks, assisting in decision-making, and elevating collaboration levels. DevRev is designed to empower digital product teams to assimilate customer feedback in real-time, ultimately powering the next generation of technology companies.

Aisera is a generative AI platform that provides various AI-powered solutions for businesses, including AI Copilot, AI Search, AI Assist, and AI Voice Bot. These solutions are designed to automate tasks, improve efficiency, and enhance customer experience. Aisera's AI Copilot acts as a proactive concierge, providing personalized assistance and automating workflows. AI Search offers enterprise-wide search capabilities powered by large language models (LLMs), ensuring personalized and privacy-aware results. AI Assist empowers agents with real-time answers, summaries, and next-best actions, boosting their productivity. AI Voice Bot enables natural language interactions, providing instant support and automating routine tasks.

Azara.AI is an AI tool that automates workflows, saving hours and enabling fast scaling. It allows users to handle tasks with the help of AI-generated workflows and actions. The tool offers no-code automations with secure, encrypted, and compliant features. Users can easily build automations from private company data, enhancing productivity and efficiency. Azara.AI simplifies the process of building, deploying, and managing AI agents without requiring technical expertise.

Almonds Ai is a powerful and scalable AI-driven platform that focuses on channel engagement for businesses. It offers solutions such as B2B loyalty programs, interactive product learning, and hybrid/virtual events to enhance partner engagement and drive revenue growth. With features like platform customization, dedicated customer support, data & AI engine, and global recognition, Almonds Ai aims to deliver measurable conversions and return on experience for its users. The platform caters to various industries including technology, retail, auto, and banking, helping businesses engage, educate, and reward their channel partners effectively.

Had-a Call is an AI-powered call management platform that revolutionizes customer outreach by breaking down language barriers and building stronger relationships with customers worldwide. It offers multi-language call center software, real-time call performance analytics, and scalable solutions for data-driven customer engagement. With Had-a Call, businesses can effortlessly scale their call center operations and make data-driven decisions to drive customer engagement and improve performance.

Zowie is an AI application that offers a comprehensive customer service solution by automating customer conversations, personalizing experiences, and enhancing customer satisfaction. It helps businesses handle inquiries, automate processes, and create exceptional customer experiences across various channels and languages. Zowie is engineered to increase revenue, reduce costs, build customer loyalty, and scale seamlessly, making it a valuable tool for brands looking to transform their customer service in the AI era.

Dhisana AI is an AI-powered platform that offers AI Assistants to automate and scale essential roles across organizations, including marketing, sales, customer support, and operations. It enables users to automate tasks, boost productivity, simplify booking processes, collaborate efficiently, and organize and track information effortlessly. The platform provides efficient assistance, personalized customer interactions, and smart solutions to enhance business operations and drive growth.

BharatGPT is an AI-powered conversational AI platform designed for the Indian market. It offers generative text, voice, and video capabilities, supporting over 12 Indian languages. The platform focuses on fostering domestic AI development and ensuring data localization in India. BharatGPT is optimized for Indian users, providing features like custom knowledge base integration, omni-channel support, and dialogue management.

Voiceflow is a powerful, flexible, and collaborative platform for building AI automation. It allows teams of any size to build agents of any scale and complexity, easily. Voiceflow's visual workflow builder is used by developers and designers to collaboratively create, iterate, and ship complex agents. Voiceflow also offers a central CMS for managing all of your agent content, including variables, intents, entities, and knowledge base sources. With Voiceflow, you can integrate with any API or service, share and test prototypes, and launch agents to any interface.

DoubleO AIPURE AI DOUBLE .O. is an AI automation tool designed for non-developers to easily create powerful AI automations. The tool allows users to give simple instructions, connect tools, and let a team of highly-trained DoubleO AI agents automate complex tasks. It offers pre-built and custom workflows for various teams, such as Sales, Marketing, Product, and Operations. The tool integrates with popular tools like Intercom, Slack, Salesforce, and more, ensuring data security and privacy with end-to-end encryption and compliance with data security standards. Users can benefit from features like automating pre-call prep, analyzing customer feedback, creating launch plans, and maintaining roadmaps.

Sendbird is a communication API platform that offers solutions for chat, AI chatbots, SMS, WhatsApp, KakaoTalk, voice, and video. It provides tools for live chat, video, and omnichannel business messaging to enhance customer engagement both within and outside of applications. With a focus on enterprise-level scale, security, and compliance, Sendbird's platform is trusted by over 4,000 apps globally. The platform offers intuitive APIs, sample apps, tutorials, and free trials to help developers easily integrate communication features into their applications.

Attio is a powerful and flexible customer relationship management (CRM) tool designed to empower businesses to build their own customized CRM systems. With Attio, users can create their dream CRM using templates, customize workflows, scale their business with enriched data and integrations, and analyze real-time reports. The tool offers features like permission control, real-time collaboration, note-taking, quick actions, automatic enrichment, Chrome extension, contact analysis, and filters. Attio is loved by builders for its collaboration features and flexibility, making it a popular choice for managing customer relationships effectively.

ai-collective-tools is an open-source community dedicated to creating a comprehensive collection of AI tools for developers, researchers, and enthusiasts. The repository provides a curated selection of AI tools and resources across various categories such as 3D, Agriculture, Art, Audio Editing, Avatars, Chatbots, Code Assistant, Cooking, Copywriting, Crypto, Customer Support, Dating, Design Assistant, Design Generator, Developer, E-Commerce, Education, Email Assistant, Experiments, Fashion, Finance, Fitness, Fun Tools, Gaming, General Writing, Gift Ideas, HealthCare, Human Resources, Image Classification, Image Editing, Image Generator, Interior Designing, Legal Assistant, Logo Generator, Low Code, Models, Music, Paraphraser, Personal Assistant, Presentations, Productivity, Prompt Generator, Psychology, Real Estate, Religion, Research, Resume, Sales, Search Engine, SEO, Shopping, Social Media, Spreadsheets, SQL, Startup Tools, Story Teller, Summarizer, Testing, Text to Speech, Text to Image, Transcriber, Travel, Video Editing, Video Generator, Weather, Writing Generator, and Other Resources.

The Conversational Azure OpenAI Accelerator is a tool designed to provide rapid, no-cost custom demos tailored to customer use cases, from internal HR/IT to external contact centers. It focuses on top use cases of GenAI conversation and summarization, plus live backend data integration. The tool automates conversations across voice and text channels, providing a valuable way to save money and improve customer and employee experience. By combining Azure OpenAI + Cognitive Search, users can efficiently deploy a ChatGPT experience using web pages, knowledge base articles, and data sources. The tool enables simultaneous deployment of conversational content to chatbots, IVR, voice assistants, and more in one click, eliminating the need for in-depth IT involvement. It leverages Microsoft's advanced AI technologies, resulting in a conversational experience that can converse in human-like dialogue, respond intelligently, and capture content for omni-channel unified analytics.

Awesome AI Tools is a curated list of popular tools and resources for artificial intelligence enthusiasts. It includes a wide range of tools such as machine learning libraries, deep learning frameworks, data visualization tools, and natural language processing resources. Whether you are a beginner or an experienced AI practitioner, this repository aims to provide you with a comprehensive collection of tools to enhance your AI projects and research. Explore the list to discover new tools, stay updated with the latest advancements in AI technology, and find the right resources to support your AI endeavors.

This repository provides a sample solution for building generative AI agents using Amazon Bedrock, Amazon DynamoDB, Amazon Kendra, Amazon Lex, and LangChain. The solution creates a generative AI financial services agent capable of assisting users with account information, loan applications, and answering natural language questions. It serves as a launchpad for developers to create personalized conversational agents for applications like chatbots and virtual assistants.

This repository serves as a comprehensive hub for updates on generative AI research, interview materials, notebooks, and more. It includes monthly best GenAI papers list, interview resources, free courses, and code repositories/notebooks for developing generative AI applications. The repository is regularly updated with the latest additions to keep users informed and engaged in the field of generative AI.

Ax is a Typescript library that allows users to build intelligent agents inspired by agentic workflows and the Stanford DSP paper. It seamlessly integrates with multiple Large Language Models (LLMs) and VectorDBs to create RAG pipelines or collaborative agents capable of solving complex problems. The library offers advanced features such as streaming validation, multi-modal DSP, and automatic prompt tuning using optimizers. Users can easily convert documents of any format to text, perform smart chunking, embedding, and querying, and ensure output validation while streaming. Ax is production-ready, written in Typescript, and has zero dependencies.

A curated list of Generative AI projects, tools, artworks, and models

Top AI Tools is a comprehensive, community-curated directory that aims to catalog and showcase the most outstanding AI-powered products. This index is not exhaustive, but rather a compilation of our research and contributions from the community.

This repository contains a comprehensive collection of 63 must-know Large Language Models (LLMs) interview questions. It covers topics such as the architecture of LLMs, transformer models, attention mechanisms, training processes, encoder-decoder frameworks, differences between LLMs and traditional statistical language models, handling context and long-term dependencies, transformers for parallelization, applications of LLMs, sentiment analysis, language translation, conversation AI, chatbots, and more. The readme provides detailed explanations, code examples, and insights into utilizing LLMs for various tasks.

Kairon is an open-source conversational digital transformation platform that helps build LLM-based digital assistants at scale. It provides a no-coding web interface for adapting, training, testing, and maintaining AI assistants. Kairon focuses on pre-processing data for chatbots, including question augmentation, knowledge graph generation, and post-processing metrics. It offers end-to-end lifecycle management, low-code/no-code interface, secure script injection, telemetry monitoring, chat client designer, analytics module, and real-time struggle analytics. Kairon is suitable for teams and individuals looking for an easy interface to create, train, test, and deploy digital assistants.

AzureOpenAI-with-APIM is a repository that provides a one-button deploy solution for Azure API Management (APIM), Key Vault, and Log Analytics to work seamlessly with Azure OpenAI endpoints. It enables organizations to scale and manage their Azure OpenAI service efficiently by issuing subscription keys via APIM, delivering usage metrics, and implementing policies for access control and cost management. The repository offers detailed guidance on implementing APIM to enhance Azure OpenAI resiliency, scalability, performance, monitoring, and chargeback capabilities.

A massive list including a huge amount of products and services that are completely free! ⭐ Star on GitHub • 🤝 Contribute # Table of Contents * APIs, Data & ML * Artificial Intelligence * BaaS * Code Editors * Code Generation * DNS * Databases * Design & UI * Domains * Email * Font * For Students * Forms * Linux Distributions * Messaging & Streaming * PaaS * Payments & Billing * SSL

Danswer is an open-source Gen-AI Chat and Unified Search tool that connects to your company's docs, apps, and people. It provides a Chat interface and plugs into any LLM of your choice. Danswer can be deployed anywhere and for any scale - on a laptop, on-premise, or to cloud. Since you own the deployment, your user data and chats are fully in your own control. Danswer is MIT licensed and designed to be modular and easily extensible. The system also comes fully ready for production usage with user authentication, role management (admin/basic users), chat persistence, and a UI for configuring Personas (AI Assistants) and their Prompts. Danswer also serves as a Unified Search across all common workplace tools such as Slack, Google Drive, Confluence, etc. By combining LLMs and team specific knowledge, Danswer becomes a subject matter expert for the team. Imagine ChatGPT if it had access to your team's unique knowledge! It enables questions such as "A customer wants feature X, is this already supported?" or "Where's the pull request for feature Y?"

FastWiki is an enterprise-level artificial intelligence customer service management system. It is a high-performance knowledge base system designed for large-scale information retrieval and intelligent search. Leveraging Microsoft's Semantic Kernel for deep learning and natural language processing, combined with .NET 8 and React framework, it provides an efficient, user-friendly, and scalable intelligent vector search platform. The system aims to offer an intelligent search solution that can understand and process complex queries, assisting users in quickly and accurately obtaining the needed information.

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