Best AI tools for< Scale Customer Support >

Mava is a customer support platform that uses AI to help businesses manage their support operations. It offers a range of features, including a shared inbox, a Discord bot, and a knowledge base. Mava is designed to help businesses scale their support operations and improve their customer satisfaction.

Replient.ai is an AI-powered platform that automates customer support on social media. It transforms social media communication and advertising campaigns into success stories by leveraging AI to automate customer interactions and manage them 24/7. Replient intensifies customer interactions, protects online reputation, scales customer support, and maintains brand voice consistently across all channels effortlessly and without additional personnel costs. It utilizes artificial intelligence to quickly and automatically respond to comments, maximize the potential of social interactions, and strengthen customer relationships. The software helps minimize negative impacts on advertisements by reacting swiftly and automatically to comments, leading to cost savings and increased efficiency in customer support. Replient ensures brand voice compliance in customer communication, regardless of interaction volume or employee quality, and offers comprehensive multilingual support for improved customer satisfaction and seamless communication.

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HubSpot's Breeze is an AI tool that powers the entire customer platform, providing AI-powered solutions for marketing, sales, and customer service teams. With features like Breeze Copilot for task assistance, Breeze Agents for workflow automation, and Breeze Intelligence for data enrichment, the application aims to boost productivity, scale growth, and unlock actionable insights for businesses. HubSpot's AI capabilities are easy to use, offering a seamless experience for users across various functions.

Hippo Video is an AI-powered video platform designed for Go-To-Market (GTM) teams. It offers a comprehensive solution for sales, marketing, campaigns, customer support, and communications. The platform enables users to create interactive videos easily and quickly, transform text into videos at scale, and personalize video campaigns. With features like Text-to-Video, AI Avatar Video Generator, Video Flows, and AI Editor, Hippo Video helps businesses enhance engagement, accelerate video production, and improve customer self-service.

AnsweriQ is an AI-powered platform that revolutionizes customer service and support by offering self-service AI and agent AI solutions. It automates customer queries, reduces handle times, and improves customer satisfaction through intelligent automation and assistance. AnsweriQ helps businesses decrease case volume, lower costs, scale customer service, and boost agent productivity. By harnessing the power of AI and RPA, AnsweriQ transforms traditional customer service processes, making them more efficient and effective.

Cohere is a customer support platform that uses AI to help businesses resolve tickets faster and reduce costs. It offers a range of features, including automated ticket resolution, personalized answers, step-by-step guidance, and advanced analytics. Cohere integrates with existing support resources and can be implemented quickly and easily. It has been used by leading companies to achieve industry-leading outcomes, including Ramp, Loom, Rippling, OpenPhone, Flock Safety, and Podium.

Threado AI is an advanced AI application designed for customer service teams to provide instant, automated support to customers and internal teams. It offers AI agents trained on internal knowledge, personalized customer engagement at scale, and AI-powered solutions to accelerate sales processes. Threado AI integrates effortlessly into daily tools like Slack, Microsoft Teams, and Chrome, providing instant access to company information. The application is known for its efficiency, accuracy, and security in handling customer queries and improving customer relations.

SMS-iT is an advanced Agentic AI CRM + ERP platform designed for Sales, Marketing, and Management. It offers 60+ AI-driven modules, 500,000 free verified leads monthly, and official Google Cloud partnership. With features like AI-driven lead generation, adaptive workflows, and seamless deal closures, SMS-iT empowers businesses to scale effortlessly. The platform integrates AI technology from Gemini & Open-AI to redefine customer relationships, automate critical processes, and optimize operations. SMS-iT is trusted by over 21,000 businesses worldwide for its intelligent platform that drives growth and success.

Ultimate is a customer support automation platform powered by Generative AI. It offers AI-powered chat automation and ticket automation solutions for various industries such as Ecommerce, Financial Services, Travel, Telecommunications, and Healthtech. UltimateGPT is a bot that integrates with help centers to build bots in minutes. The platform provides backend integrations, analytics, and insights to enhance customer support processes and drive business growth.

SunDevs is an AI tool that focuses on solving business problems to provide exceptional customer experiences. The tool offers various AI solutions for chat and messaging, phone and voice interactions, as well as integrations with popular platforms like Hubspot, Salesforce, and Zendesk. SunDevs caters to industries such as Ecommerce, Cinema, and Telco, providing features like app development, web development, and staff augmentation. The tool aims to streamline operations, improve customer satisfaction, and boost sales through AI-powered solutions.

DevRev is an AI-native modern support platform that offers a comprehensive solution for customer experience enhancement. It provides data engineering, knowledge graph, and customizable LLMs to streamline support, product management, and software development processes. With features like in-browser analytics, consumer-grade social collaboration, and global scale API calls, DevRev aims to bring together different silos within a company to drive efficiency and collaboration. The platform caters to support people, product managers, and developers, automating tasks, assisting in decision-making, and elevating collaboration levels. DevRev is designed to empower digital product teams to assimilate customer feedback in real-time, ultimately powering the next generation of technology companies.

Aisera is a generative AI platform that provides various AI-powered solutions for businesses, including AI Copilot, AI Search, AI Assist, and AI Voice Bot. These solutions are designed to automate tasks, improve efficiency, and enhance customer experience. Aisera's AI Copilot acts as a proactive concierge, providing personalized assistance and automating workflows. AI Search offers enterprise-wide search capabilities powered by large language models (LLMs), ensuring personalized and privacy-aware results. AI Assist empowers agents with real-time answers, summaries, and next-best actions, boosting their productivity. AI Voice Bot enables natural language interactions, providing instant support and automating routine tasks.

Azara.AI is an AI tool that automates workflows, saving hours and enabling fast scaling. It allows users to handle tasks with the help of AI-generated workflows and actions. The tool offers no-code automations with secure, encrypted, and compliant features. Users can easily build automations from private company data, enhancing productivity and efficiency. Azara.AI simplifies the process of building, deploying, and managing AI agents without requiring technical expertise.

Almonds Ai is a powerful and scalable AI-driven platform that focuses on channel engagement for businesses. It offers solutions such as B2B loyalty programs, interactive product learning, and hybrid/virtual events to enhance partner engagement and drive revenue growth. With features like platform customization, dedicated customer support, data & AI engine, and global recognition, Almonds Ai aims to deliver measurable conversions and return on experience for its users. The platform caters to various industries including technology, retail, auto, and banking, helping businesses engage, educate, and reward their channel partners effectively.

ClearFeed is an AI-powered support platform designed for Slack and MS Teams, offering a next-gen support experience. It streamlines communication, enables private collaboration, and delivers resolutions 5X faster. The platform brings core helpdesk functions to Slack and MS Teams, leveraging AI to resolve queries efficiently. ClearFeed is trusted by leading companies globally and has received positive reviews for its ability to enhance support efficiency and productivity.

Had-a Call is an AI-powered call management platform that revolutionizes customer outreach by breaking down language barriers and building stronger relationships with customers worldwide. It offers multi-language call center software, real-time call performance analytics, and scalable solutions for data-driven customer engagement. With Had-a Call, businesses can effortlessly scale their call center operations and make data-driven decisions to drive customer engagement and improve performance.

Zowie is an AI application that offers a comprehensive customer service solution by automating customer conversations, personalizing experiences, and enhancing customer satisfaction. It helps businesses handle inquiries, automate processes, and create exceptional customer experiences across various channels and languages. Zowie is engineered to increase revenue, reduce costs, build customer loyalty, and scale seamlessly, making it a valuable tool for brands looking to transform their customer service in the AI era.

Dhisana AI is an AI-powered platform that offers AI Assistants to automate and scale essential roles across organizations, including marketing, sales, customer support, and operations. It enables users to automate tasks, boost productivity, simplify booking processes, collaborate efficiently, and organize and track information effortlessly. The platform provides efficient assistance, personalized customer interactions, and smart solutions to enhance business operations and drive growth.

BharatGPT is an AI-powered conversational AI platform designed for the Indian market. It offers generative text, voice, and video capabilities, supporting over 12 Indian languages. The platform focuses on fostering domestic AI development and ensuring data localization in India. BharatGPT is optimized for Indian users, providing features like custom knowledge base integration, omni-channel support, and dialogue management.

ai-collective-tools is an open-source community dedicated to creating a comprehensive collection of AI tools for developers, researchers, and enthusiasts. The repository provides a curated selection of AI tools and resources across various categories such as 3D, Agriculture, Art, Audio Editing, Avatars, Chatbots, Code Assistant, Cooking, Copywriting, Crypto, Customer Support, Dating, Design Assistant, Design Generator, Developer, E-Commerce, Education, Email Assistant, Experiments, Fashion, Finance, Fitness, Fun Tools, Gaming, General Writing, Gift Ideas, HealthCare, Human Resources, Image Classification, Image Editing, Image Generator, Interior Designing, Legal Assistant, Logo Generator, Low Code, Models, Music, Paraphraser, Personal Assistant, Presentations, Productivity, Prompt Generator, Psychology, Real Estate, Religion, Research, Resume, Sales, Search Engine, SEO, Shopping, Social Media, Spreadsheets, SQL, Startup Tools, Story Teller, Summarizer, Testing, Text to Speech, Text to Image, Transcriber, Travel, Video Editing, Video Generator, Weather, Writing Generator, and Other Resources.

The Conversational Azure OpenAI Accelerator is a tool designed to provide rapid, no-cost custom demos tailored to customer use cases, from internal HR/IT to external contact centers. It focuses on top use cases of GenAI conversation and summarization, plus live backend data integration. The tool automates conversations across voice and text channels, providing a valuable way to save money and improve customer and employee experience. By combining Azure OpenAI + Cognitive Search, users can efficiently deploy a ChatGPT experience using web pages, knowledge base articles, and data sources. The tool enables simultaneous deployment of conversational content to chatbots, IVR, voice assistants, and more in one click, eliminating the need for in-depth IT involvement. It leverages Microsoft's advanced AI technologies, resulting in a conversational experience that can converse in human-like dialogue, respond intelligently, and capture content for omni-channel unified analytics.

AgentKit is a framework for creating and orchestrating AI Agents, enabling developers to build, test, and deploy reliable AI applications at scale. It allows for creating networked agents with separate tasks and instructions to solve specific tasks, as well as simple agents for tasks like writing content. The framework requires the Inngest TypeScript SDK as a dependency and provides documentation on agents, tools, network, state, and routing. Example projects showcase AgentKit in action, such as the Test Writing Network demo using Workflow Kit, Supabase, and OpenAI.

LangGraph.js is a library for building stateful, multi-actor applications with LLMs, offering benefits such as cycles, controllability, and persistence. It allows defining flows involving cycles, providing fine-grained control over application flow and state. Inspired by Pregel and Apache Beam, it includes features like loops, persistence, human-in-the-loop workflows, and streaming support. LangGraph integrates seamlessly with LangChain.js and LangSmith but can be used independently.

Awesome AI Tools is a curated list of popular tools and resources for artificial intelligence enthusiasts. It includes a wide range of tools such as machine learning libraries, deep learning frameworks, data visualization tools, and natural language processing resources. Whether you are a beginner or an experienced AI practitioner, this repository aims to provide you with a comprehensive collection of tools to enhance your AI projects and research. Explore the list to discover new tools, stay updated with the latest advancements in AI technology, and find the right resources to support your AI endeavors.

Multi-Agent Orchestrator is a flexible and powerful framework for managing multiple AI agents and handling complex conversations. It intelligently routes queries to the most suitable agent based on context and content, supports dual language implementation in Python and TypeScript, offers flexible agent responses, context management across agents, extensible architecture for customization, universal deployment options, and pre-built agents and classifiers. It is suitable for various applications, from simple chatbots to sophisticated AI systems, accommodating diverse requirements and scaling efficiently.

This repository provides a sample solution for building generative AI agents using Amazon Bedrock, Amazon DynamoDB, Amazon Kendra, Amazon Lex, and LangChain. The solution creates a generative AI financial services agent capable of assisting users with account information, loan applications, and answering natural language questions. It serves as a launchpad for developers to create personalized conversational agents for applications like chatbots and virtual assistants.

Ax is a Typescript library that allows users to build intelligent agents inspired by agentic workflows and the Stanford DSP paper. It seamlessly integrates with multiple Large Language Models (LLMs) and VectorDBs to create RAG pipelines or collaborative agents capable of solving complex problems. The library offers advanced features such as streaming validation, multi-modal DSP, and automatic prompt tuning using optimizers. Users can easily convert documents of any format to text, perform smart chunking, embedding, and querying, and ensure output validation while streaming. Ax is production-ready, written in Typescript, and has zero dependencies.

This repository serves as a comprehensive hub for updates on generative AI research, interview materials, notebooks, and more. It includes monthly best GenAI papers list, interview resources, free courses, and code repositories/notebooks for developing generative AI applications. The repository is regularly updated with the latest additions to keep users informed and engaged in the field of generative AI.

A curated list of Generative AI projects, tools, artworks, and models

Top AI Tools is a comprehensive, community-curated directory that aims to catalog and showcase the most outstanding AI-powered products. This index is not exhaustive, but rather a compilation of our research and contributions from the community.

This repository contains a comprehensive collection of 63 must-know Large Language Models (LLMs) interview questions. It covers topics such as the architecture of LLMs, transformer models, attention mechanisms, training processes, encoder-decoder frameworks, differences between LLMs and traditional statistical language models, handling context and long-term dependencies, transformers for parallelization, applications of LLMs, sentiment analysis, language translation, conversation AI, chatbots, and more. The readme provides detailed explanations, code examples, and insights into utilizing LLMs for various tasks.

The llms.txt hub is a centralized repository for llms.txt implementations and resources, facilitating interactions between LLM-powered tools and services with documentation and codebases. It standardizes documentation access, enhances AI model interpretation, improves AI response accuracy, and sets boundaries for AI content interaction across various projects and platforms.

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