Best AI tools for< Improve Ticketing Efficiency >

The website offers AI-powered solutions for customer service automation, including chatbots, email bots, and ticket system assistants. It provides tools like OMQ Chatbot, OMQ Help, OMQ Contact, OMQ Assist, and OMQ Reply to streamline customer interactions and improve efficiency. The platform leverages artificial intelligence to provide real-time responses, reduce support efforts, and enhance customer satisfaction across various communication channels.

CyanArrow is an AI-first help desk application designed for solopreneurs to supercharge their customer service with AI chatbots and ticketing system. The application aims to address the challenges faced by solopreneurs in providing 24/7 customer support, leading to service gaps and unhappy customers. CyanArrow offers features such as 24/7 quality support, instant FAQ responses, time and resource savings, efficiency boost, and ticket volume reduction. The application helps businesses enhance customer support, save time, and ultimately boost profits by leveraging AI technology.

Harriet is an AI-powered employee experience platform designed to engage teams and provide seamless support. It offers instant AI support, HR ticketing system, knowledge management, automated employee lifecycle, people calendar planner, analytics, and insights. Harriet aims to make employees' lives easier by providing quick responses, seamless automation, and accurate information through various communication channels like Slack, Teams, GChat, and SMS. The platform is integrated with HR systems, trained on company policies, and offers 24/7 support. Harriet helps organizations improve productivity, employee satisfaction, and operational efficiency.

Ticket AI is a Discord bot that automates customer support by answering tickets with AI. It simplifies support by allowing users to upload training data, such as support documents, and then using that data to answer customer questions. Ticket AI is easy to use, with no coding experience required, and it offers features such as custom support channels, ephemeral replies, and 24/7 availability. With Ticket AI, businesses can save time and improve the efficiency of their customer support.

Rannkly is a comprehensive AI-powered platform offering review management, social media management, campaign management, messaging management, ticketing management, website widgets, and forms. It helps businesses collect, monitor, analyze, and respond to customer reviews, enhance brand presence on social media, streamline marketing campaigns, improve customer communication, and gather valuable data through forms. Rannkly integrates with over 100 platforms, simplifying the process of acquiring reviews, engaging with customers, and boosting revenue. The platform prioritizes data protection and offers various tools to enhance customer experience and streamline business operations.

Crisp is an all-in-one business messaging platform designed for startups and small to medium-sized businesses. It offers various features such as chat widget, chatbot builder, CRM, shared inbox, ticketing system, campaigns, knowledge base, and more to help businesses automate tasks, improve customer engagement, and provide efficient customer support. With Crisp, teams can collaborate effortlessly, gather data and knowledge in one place, and enhance customer experiences with personalized interactions.

SupportLogic is a cloud-based support experience management platform that uses AI to help businesses improve their customer support operations. The platform provides a range of features, including sentiment analysis, case routing, and quality monitoring, that can help businesses to identify and resolve customer issues quickly and efficiently. SupportLogic also offers a number of integrations with popular CRM and ticketing systems, making it easy to implement and use.

SupportLogic is a Support Experience Management Platform that uses AI to help businesses improve their customer support operations. It offers a range of features, including sentiment analysis, backlog management, intelligent case routing, proactive alerts, swarming and collaboration, account health management, customer support analytics, text analytics, SLA/SLO management, quality monitoring and coaching, agent productivity, and translation. SupportLogic integrates with existing ticketing systems and apps, and can be implemented within 45 days.

ChatFlow is an AI-driven customer support application that revolutionizes customer service for startups and SMEs. It offers a modern, scalable, and intelligent solution to help businesses build customer satisfaction. With features like live chat, AI-powered chatbots, automated ticketing, multi-channel integration, analytics and reporting, and a knowledge base, ChatFlow empowers businesses to provide unrivaled customer support. The application ensures high availability with 24/7 automated customer support, reducing wait times and increasing customer happiness.

BigPanda is an AI-powered ITOps platform that helps businesses automatically identify actionable alerts, proactively prevent incidents, and ensure service availability. It uses advanced AI/ML algorithms to analyze large volumes of data from various sources, including monitoring tools, event logs, and ticketing systems. BigPanda's platform provides a unified view of IT operations, enabling teams to quickly identify and resolve issues before they impact business-critical services.

AIHelp is a customer service support and in-app ticketing system that provides businesses with a variety of tools to improve their customer support operations. These tools include an AI chatbot, in-app chat and feedback, customizable AI forms, in-app operation, and more. AIHelp is designed to be easy to use and customize, and it can be integrated with a variety of platforms. It is a powerful tool that can help businesses improve their customer satisfaction and retention rates.

Tawk.to is a free live chat software that allows businesses to communicate with their customers in real time. It offers a range of features including live chat, ticketing, a knowledge base, and chat pages. Tawk.to is easy to set up and use, and it can be customized to match the look and feel of your website. It is a great way to improve customer service and increase sales.

Composio is an integration platform for AI Agents and LLMs that allows users to access over 150 tools with just one line of code. It offers seamless integrations, managed authentication, a repository of tools, and powerful RPA tools to streamline and optimize the connection and interaction between AI Agents/LLMs and various APIs/services. Composio simplifies JSON structures, improves variable names, and enhances error handling to increase reliability by 30%. The platform is SOC Type II compliant, ensuring maximum security of user data.

QOVES is a website that provides tools and advice to help people improve their looks. The website offers a variety of services, including facial analysis, hairline design, style advice, and Photoshop retouching. QOVES also has a blog with articles on a variety of topics related to beauty and aesthetics.

Zevi is an AI-powered site search and discovery platform that helps businesses improve their website search and chat experience. It offers a range of features including neural search, chat assistant, merchandising, and analytics. Zevi's AI-driven technology helps businesses understand their customers' queries and provide them with the most relevant results. It also helps businesses create a more personalized and conversational shopping experience for their customers.

FCK.School is an online platform that provides AI-powered writing tools to help students with various aspects of their academic work, including creating outlines, generating essay conclusions, crafting thesis statements, and much more. It offers a range of tools such as paraphrasing, text generation, summarizing, grammar and punctuation correction, title generation, thesis statement generation, outline generation, intro generation, paragraph generation, and conclusion generation. FCK.School aims to improve writing skills, save time and effort, and enhance the quality of written content.

Cyberday.ai is an AI-powered platform designed to help organizations improve and certify their cybersecurity. The platform offers a comprehensive set of tools and resources to guide users in implementing security tasks, creating policies, and generating compliance reports. With a focus on automation and efficiency, Cyberday.ai streamlines the process of managing information security, from risk assessment to employee training. By leveraging AI technology, Cyberday.ai aims to simplify the complex task of cybersecurity management for organizations of all sizes.

Neurala is a company that provides visual quality inspection software powered by AI. Their software is designed to help manufacturers improve their inspection process by reducing product defects, increasing inspection rates, and preventing production downtime. Neurala's software is flexible and can be easily retrofitted into existing production line infrastructure, without the need for AI experts or expensive capital expenditures. The company's software is used by a variety of manufacturers, including Sony, AITRIOS, and CB Insights.

Textbuddy is an online writing editor that uses AI to analyze and improve your writing. It highlights potential flaws in your text, such as long sentences, complex words, formatting errors, passive voice, adverbs, filler and vague words. The tool also provides synonyms, CEFR language levels, its own readability score, text statistics, and a keyword list for your text. Textbuddy's AI writing assistant can help you with grammar, spelling, and punctuation, and can even (re-)write text in plain language. You can use the AI assistant to overcome writer's block, create headlines and summaries, paraphrase text, analyze text sentiment, or just let it write for you as a copywriting AI.

Helper Systems has developed technology that restores the trust between students who want to use AI tools for research and faculty who need to ensure academic integrity. With kOS (pronounced chaos), students can easily provide proof of work using a platform that significantly simplifies and enhances the research process in ways never before possible. Add PDF files from your desktop, shared drives or the web. Annotate them if you desire. Use AI responsibly, knowing when information is generated from your research vs. the web. Instantly create a presentation of all your resources. Share and prove your work. Try other cool features that offer a unique way to find, organize, discover, archive, and present information.

HolmesGPT is an open-source DevOps assistant powered by OpenAI or any tool-calling LLM of your choice. It helps in troubleshooting Kubernetes, incident response, ticket management, automated investigation, and runbook automation in plain English. The tool connects to existing observability data, is compliance-friendly, provides transparent results, supports extensible data sources, runbook automation, and integrates with existing workflows. Users can install HolmesGPT using Brew, prebuilt Docker container, Python Poetry, or Docker. The tool requires an API key for functioning and supports OpenAI, Azure AI, and self-hosted LLMs.

Parea AI provides a SDK to evaluate & monitor AI applications. It allows users to test, evaluate, and monitor their AI models by defining and running experiments. The SDK also enables logging and observability for AI applications, as well as deploying prompts to facilitate collaboration between engineers and subject-matter experts. Users can automatically log calls to OpenAI and Anthropic, create hierarchical traces of their applications, and deploy prompts for integration into their applications.

The Slack Bot is a tool designed to enhance the workflow of development teams by integrating with Jenkins, GitHub, GitLab, and Jira. It allows for custom commands, macros, crons, and project-specific commands to be implemented easily. Users can interact with the bot through Slack messages, execute commands, and monitor job progress. The bot supports features like starting and monitoring Jenkins jobs, tracking pull requests, querying Jira information, creating buttons for interactions, generating images with DALL-E, playing quiz games, checking weather, defining custom commands, and more. Configuration is managed via YAML files, allowing users to set up credentials for external services, define custom commands, schedule cron jobs, and configure VCS systems like Bitbucket for automated branch lookup in Jenkins triggers.

SyPB is a Counter-Strike 1.6 bot based on YaPB2.7.2. It provides a NPC system and an AMXX API for enhancing gameplay. The tool is designed for Windows users and can be downloaded from the provided link. SyPB aims to improve the gaming experience by offering advanced bot functionalities and integration with the AMXX API.

FeedGen is an open-source tool that uses Google Cloud's state-of-the-art Large Language Models (LLMs) to improve product titles, generate more comprehensive descriptions, and fill missing attributes in product feeds. It helps merchants and advertisers surface and fix quality issues in their feeds using Generative AI in a simple and configurable way. The tool relies on GCP's Vertex AI API to provide both zero-shot and few-shot inference capabilities on GCP's foundational LLMs. With few-shot prompting, users can customize the model's responses towards their own data, achieving higher quality and more consistent output. FeedGen is an Apps Script based application that runs as an HTML sidebar in Google Sheets, allowing users to optimize their feeds with ease.

Athina is an open-source library designed to help engineers improve the reliability and performance of Large Language Models (LLMs) through eval-driven development. It offers plug-and-play preset evals for catching and preventing bad outputs, measuring model performance, running experiments, A/B testing models, detecting regressions, and monitoring production data. Athina provides a solution to the flaws in current LLM developer workflows by offering rapid experimentation, customizable evaluators, integrated dashboard, consistent metrics, historical record tracking, and easy setup. It includes preset evaluators for RAG applications and summarization accuracy, as well as the ability to write custom evals. Athina's evals can run on both development and production environments, providing consistent metrics and removing the need for manual infrastructure setup.

Baal is an active learning library that supports both industrial applications and research use cases. It provides a framework for Bayesian active learning methods such as Monte-Carlo Dropout, MCDropConnect, Deep ensembles, and Semi-supervised learning. Baal helps in labeling the most uncertain items in the dataset pool to improve model performance and reduce annotation effort. The library is actively maintained by a dedicated team and has been used in various research papers for production and experimentation.

The Amazon Transcribe Live Call Analytics (LCA) with Agent Assist Sample Solution is designed to help contact centers assess and optimize caller experiences in real time. It leverages Amazon machine learning services like Amazon Transcribe, Amazon Comprehend, and Amazon SageMaker to transcribe and extract insights from contact center audio. The solution provides real-time supervisor and agent assist features, integrates with existing contact centers, and offers a scalable, cost-effective approach to improve customer interactions. The end-to-end architecture includes features like live call transcription, call summarization, AI-powered agent assistance, and real-time analytics. The solution is event-driven, ensuring low latency and seamless processing flow from ingested speech to live webpage updates.

KnowAgent is a tool designed for Knowledge-Augmented Planning for LLM-Based Agents. It involves creating an action knowledge base, converting action knowledge into text for model understanding, and a knowledgeable self-learning phase to continually improve the model's planning abilities. The tool aims to enhance agents' potential for application in complex situations by leveraging external reservoirs of information and iterative processes.

The Top-Osu!-Hacks-2024 repository is a comprehensive collection of cheats and mods designed to enhance gameplay experience in Osu!. It offers aim assist, relax hacks, undetected bots, and various cheats to improve gameplay. Users can easily download and install these hacks to automate gameplay, improve aim, and enjoy the game with relaxed settings. The repository is optimized for search engines and provides the latest and most effective hacks for Osu! in 2024.

The Top-Osu!-Hacks-2024 repository offers a comprehensive suite of powerful cheats and mods designed to enhance gameplay experience in Osu!. It provides aim assist hacks, bots, and various cheats to improve gameplay. Users can easily download and install the cheats to automate gameplay, improve aim accuracy, and play with relaxed settings. The repository is optimized for search engines using targeted keywords and meta descriptions to help players find Osu! hacks easily.

Mutahunter is an open-source language-agnostic mutation testing tool maintained by CodeIntegrity. It leverages LLM models to inject context-aware faults into codebase, ensuring comprehensive testing. The tool aims to empower companies and developers to enhance test suites and improve software quality by verifying the effectiveness of test cases through creating mutants in the code and checking if the test cases can catch these changes. Mutahunter provides detailed reports on mutation coverage, killed mutants, and survived mutants, enabling users to identify potential weaknesses in their test suites.

Foyle is a project focused on building agents to assist software developers in deploying and operating software. It aims to improve agent performance by collecting human feedback on agent suggestions and human examples of reasoning traces. Foyle utilizes a literate environment using vscode notebooks to interact with infrastructure, capturing prompts, AI-provided answers, and user corrections. The goal is to continuously retrain AI to enhance performance. Additionally, Foyle emphasizes the importance of reasoning traces for training agents to work with internal systems, providing a self-documenting process for operations and troubleshooting.

Mortal (凡夫) is a free and open source AI for Japanese mahjong, powered by deep reinforcement learning. It provides a comprehensive solution for playing Japanese mahjong with AI assistance. The project focuses on utilizing deep reinforcement learning techniques to enhance gameplay and decision-making in Japanese mahjong. Mortal offers a user-friendly interface and detailed documentation to assist users in understanding and utilizing the AI effectively. The project is actively maintained and welcomes contributions from the community to further improve the AI's capabilities and performance.

FisherAI is a Chrome extension designed to improve learning efficiency. It supports automatic summarization, web and video translation, multi-turn dialogue, and various large language models such as gpt/azure/gemini/deepseek/mistral/groq/yi/moonshot. Users can enjoy flexible and powerful AI tools with FisherAI.

RAG-FiT is a library designed to improve Language Models' ability to use external information by fine-tuning models on specially created RAG-augmented datasets. The library assists in creating training data, training models using parameter-efficient finetuning (PEFT), and evaluating performance using RAG-specific metrics. It is modular, customizable via configuration files, and facilitates fast prototyping and experimentation with various RAG settings and configurations.

UpTrain is an open-source unified platform to evaluate and improve Generative AI applications. We provide grades for 20+ preconfigured evaluations (covering language, code, embedding use cases), perform root cause analysis on failure cases and give insights on how to resolve them.

Reinforcement Learning from AI Feedback (RLAIF) is a concept that describes a type of machine learning approach where **an AI agent learns by receiving feedback or guidance from another AI system**. This concept is closely related to the field of Reinforcement Learning (RL), which is a type of machine learning where an agent learns to make a sequence of decisions in an environment to maximize a cumulative reward. In traditional RL, an agent interacts with an environment and receives feedback in the form of rewards or penalties based on the actions it takes. It learns to improve its decision-making over time to achieve its goals. In the context of Reinforcement Learning from AI Feedback, the AI agent still aims to learn optimal behavior through interactions, but **the feedback comes from another AI system rather than from the environment or human evaluators**. This can be **particularly useful in situations where it may be challenging to define clear reward functions or when it is more efficient to use another AI system to provide guidance**. The feedback from the AI system can take various forms, such as: - **Demonstrations** : The AI system provides demonstrations of desired behavior, and the learning agent tries to imitate these demonstrations. - **Comparison Data** : The AI system ranks or compares different actions taken by the learning agent, helping it to understand which actions are better or worse. - **Reward Shaping** : The AI system provides additional reward signals to guide the learning agent's behavior, supplementing the rewards from the environment. This approach is often used in scenarios where the RL agent needs to learn from **limited human or expert feedback or when the reward signal from the environment is sparse or unclear**. It can also be used to **accelerate the learning process and make RL more sample-efficient**. Reinforcement Learning from AI Feedback is an area of ongoing research and has applications in various domains, including robotics, autonomous vehicles, and game playing, among others.

Koordinator is a QoS based scheduling system for hybrid orchestration workloads on Kubernetes. It aims to improve runtime efficiency and reliability of latency sensitive workloads and batch jobs, simplify resource-related configuration tuning, and increase pod deployment density. It enhances Kubernetes user experience by optimizing resource utilization, improving performance, providing flexible scheduling policies, and easy integration into existing clusters.

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