Best AI tools for< Escalation Manager >

SupportLogic is a Support Experience Management Platform that uses AI to help businesses improve their customer support operations. It offers a range of features, including sentiment analysis, backlog management, intelligent case routing, proactive alerts, swarming and collaboration, account health management, customer support analytics, text analytics, SLA/SLO management, quality monitoring and coaching, agent productivity, and translation. SupportLogic integrates with existing ticketing systems and apps, and can be implemented within 45 days.

TheLoops is an AI platform designed for Customer Experience (CX) operations, offering a range of AI-powered solutions to enhance agent efficiency, improve customer satisfaction, and streamline processes. The platform integrates with various applications, provides predictive analytics, automates tasks, and offers real-time insights to optimize CX operations. TheLoops is trusted by leading SaaS companies and aims to redefine processes, empower teams, and transform outcomes with efficiency.

VOLT AI is a cloud-based enterprise security application that utilizes advanced AI technology to intercept threats in real-time. The application offers solutions for various industries such as education, corporate, and cities, focusing on perimeter security, medical emergencies, and weapons detection. VOLT AI provides features like unified cameras, video intelligence, real-time notifications, automated escalations, and digital twin creation for advanced situational awareness. The application aims to enhance safety and security by detecting security risks and notifying users promptly.

Risotto is an AI help desk application designed to streamline IT support processes. It offers features such as automatic ticket creation, routing, workflows, and escalations, as well as integrations with popular knowledge stores. Risotto aims to enhance security, improve employee experience, and save time and money by automating access requests and providing 24/7 support. The application leverages AI to provide fast responses, reduce support overhead, and handle access requests through natural language, ultimately making IT teams more efficient and effective.

SupportLogic is a cloud-based support experience management platform that uses AI to help businesses improve their customer support operations. The platform provides a range of features, including sentiment analysis, case routing, and quality monitoring, that can help businesses to identify and resolve customer issues quickly and efficiently. SupportLogic also offers a number of integrations with popular CRM and ticketing systems, making it easy to implement and use.

Chat Data is an AI application that allows users to create custom chatbots using their own data sources. Users can easily build and integrate chatbots with their websites or other platforms, personalize the chatbot's interface, and access advanced features like human support escalation and product updates synchronization. The platform offers HIPAA-compliant medical chat models and ensures data privacy by retaining conversation data exclusively within the user's browser. With Chat Data, users can enhance customer interactions, gather insights, and streamline communication processes.

Stackbear is an AI tool that allows users to easily create custom AI chatbots for their websites. The platform offers features such as natural language understanding, knowledge base integration, human escalation, personalization, and multilingual support. Users can build and deploy chatbots quickly, engage with website visitors, capture leads, automate tasks, and improve customer support and sales productivity. Stackbear provides a user-friendly interface for creating and managing chatbots without the need for coding skills.

Pentest Copilot by BugBase is an ultimate ethical hacking assistant that guides users through each step of the hacking journey, from analyzing web apps to root shells. It eliminates redundant research, automates payload and command generation, and provides intelligent contextual analysis to save time. The application excels at data extraction, privilege escalation, lateral movement, and leaving no trace behind. With features like secure VPN integration, total control over sessions, parallel command processing, and flexibility to choose between local or cloud execution, Pentest Copilot offers a seamless and efficient hacking experience without the need for Kali Linux installation.

AngryGF is an AI-powered simulator that provides a safe and realistic environment for users to practice comforting and de-escalating an angry AI partner. Through interactive simulations, users can develop effective communication and emotional regulation skills to foster stronger relationships with their AI companions.

The repository 'Awesome-LLM4Cybersecurity' provides a comprehensive overview of the applications of Large Language Models (LLMs) in cybersecurity. It includes a systematic literature review covering topics such as constructing cybersecurity-oriented domain LLMs, potential applications of LLMs in cybersecurity, and research directions in the field. The repository analyzes various benchmarks, datasets, and applications of LLMs in cybersecurity tasks like threat intelligence, fuzzing, vulnerabilities detection, insecure code generation, program repair, anomaly detection, and LLM-assisted attacks.

Analyze the following text from a github repository (name and readme text at end) . Then, generate a JSON object with the following keys and provide the corresponding information for each key, in lowercase letters: 'description' (detailed description of the repo, must be less than 400 words，Ensure that no line breaks and quotation marks.),'for_jobs' (List 5 jobs suitable for this tool,in lowercase letters), 'ai_keywords' (keywords of the tool,user may use those keyword to find the tool,in lowercase letters), 'for_tasks' (list of 5 specific tasks user can use this tool to do,in lowercase letters), 'answer' (in english languages)

hackingBuddyGPT is a framework for testing LLM-based agents for security testing. It aims to create common ground truth by creating common security testbeds and benchmarks, evaluating multiple LLMs and techniques against those, and publishing prototypes and findings as open-source/open-access reports. The initial focus is on evaluating the efficiency of LLMs for Linux privilege escalation attacks, but the framework is being expanded to evaluate the use of LLMs for web penetration-testing and web API testing. hackingBuddyGPT is released as open-source to level the playing field for blue teams against APTs that have access to more sophisticated resources.

Unitxt is a customizable library for textual data preparation and evaluation tailored to generative language models. It natively integrates with common libraries like HuggingFace and LM-eval-harness and deconstructs processing flows into modular components, enabling easy customization and sharing between practitioners. These components encompass model-specific formats, task prompts, and many other comprehensive dataset processing definitions. The Unitxt-Catalog centralizes these components, fostering collaboration and exploration in modern textual data workflows. Beyond being a tool, Unitxt is a community-driven platform, empowering users to build, share, and advance their pipelines collaboratively.

A curated repository of code recipes, demos, and resources for basic and advanced Redis use cases in the AI ecosystem. It includes demos for ArxivChatGuru, Redis VSS, Vertex AI & Redis, Agentic RAG, ArXiv Search, and Product Search. Recipes cover topics like Getting started with RAG, Semantic Cache, Advanced RAG, and Recommendation systems. The repository also provides integrations/tools like RedisVL, AWS Bedrock, LangChain Python, LangChain JS, LlamaIndex, Semantic Kernel, RelevanceAI, and DocArray. Additional content includes blog posts, talks, reviews, and documentation related to Vector Similarity Search, AI-Powered Document Search, Vector Databases, Real-Time Product Recommendations, and more. Benchmarks compare Redis against other Vector Databases and ANN benchmarks. Documentation includes QuickStart guides, official literature for Vector Similarity Search, Redis-py client library docs, Redis Stack documentation, and Redis client list.

Invariant Analyzer is an open-source scanner designed for LLM-based AI agents to find bugs, vulnerabilities, and security threats. It scans agent execution traces to identify issues like looping behavior, data leaks, prompt injections, and unsafe code execution. The tool offers a library of built-in checkers, an expressive policy language, data flow analysis, real-time monitoring, and extensible architecture for custom checkers. It helps developers debug AI agents, scan for security violations, and prevent security issues and data breaches during runtime. The analyzer leverages deep contextual understanding and a purpose-built rule matching engine for security policy enforcement.

FlipAttack is a jailbreak attack tool designed to exploit black-box Language Model Models (LLMs) by manipulating text inputs. It leverages insights into LLMs' autoregressive nature to construct noise on the left side of the input text, deceiving the model and enabling harmful behaviors. The tool offers four flipping modes to guide LLMs in denoising and executing malicious prompts effectively. FlipAttack is characterized by its universality, stealthiness, and simplicity, allowing users to compromise black-box LLMs with just one query. Experimental results demonstrate its high success rates against various LLMs, including GPT-4o and guardrail models.

The FuzzyAI Fuzzer is a powerful tool for automated LLM fuzzing, designed to help developers and security researchers identify jailbreaks and mitigate potential security vulnerabilities in their LLM APIs. It supports various fuzzing techniques, provides input generation capabilities, can be easily integrated into existing workflows, and offers an extensible architecture for customization and extension. The tool includes attacks like ArtPrompt, Taxonomy-based paraphrasing, Many-shot jailbreaking, Genetic algorithm, Hallucinations, DAN (Do Anything Now), WordGame, Crescendo, ActorAttack, Back To The Past, Please, Thought Experiment, and Default. It supports models from providers like Anthropic, OpenAI, Gemini, Azure, Bedrock, AI21, and Ollama, with the ability to add support for newer models. The tool also supports various cloud APIs and datasets for testing and experimentation.

Awesome-Jailbreak-on-LLMs is a collection of state-of-the-art, novel, and exciting jailbreak methods on Large Language Models (LLMs). The repository contains papers, codes, datasets, evaluations, and analyses related to jailbreak attacks on LLMs. It serves as a comprehensive resource for researchers and practitioners interested in exploring various jailbreak techniques and defenses in the context of LLMs. Contributions such as additional jailbreak-related content, pull requests, and issue reports are welcome, and contributors are acknowledged. For any inquiries or issues, contact [email protected]. If you find this repository useful for your research or work, consider starring it to show appreciation.

Resolves complex customer complaints to ensure satisfaction.

Resolves customer disputes and escalates unresolved issues.

I host a word-scramble game with escalating levels.

An expert in archaeology and ancient civilizations, offering immersive learning experiences.

Informative and detailed insights on excavators and heavy machinery.