Unthread
Scale Up Your Slack Support
Description:
Unthread is a Slack inbox that turns support requests into prioritized tickets with assignments and SLAs. It offers AI-powered support features such as automatic categorization of messages, suggested responses, and insights from customer feedback. Unthread integrates with various tools and platforms, including CRMs, task managers, and helpdesks, to provide a comprehensive customer support solution within the Slack environment.
For Tasks:
For Jobs:
Features
- Tracks new conversations as tickets with assignments and alerts
- Sets alerts to meet SLAs with assignment logic and escalation paths
- Integrates with Slack conversations, CRMs, task managers, and marketing tools
- Provides AI-powered categorization of messages and suggested responses
- Offers a kanban ticket view for managing tickets from Slack or the web
Advantages
- Prioritizes important messages and escalates to meet SLA targets
- Automates support responses and insights with AI
- Brings conversations from multiple channels into one inbox
- Provides analytics on response time, resolution time, and common issues
- Integrates with a wide range of tools and platforms
Disadvantages
- May require additional setup and configuration to integrate with existing systems
- AI-powered features may not be suitable for all types of support inquiries
- Pricing may not be suitable for all businesses
Frequently Asked Questions
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Q:How does Unthread help with customer support?
A:Unthread tracks conversations, sets alerts, integrates with tools, and provides AI-powered insights to help teams manage and respond to customer support requests efficiently. -
Q:What are the benefits of using Unthread?
A:Unthread helps prioritize messages, automate responses, manage conversations from multiple channels, and gain insights from customer feedback. -
Q:How does Unthread integrate with other tools?
A:Unthread integrates with CRMs, task managers, helpdesks, and other platforms to provide a comprehensive customer support solution within Slack.
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