Faye

Faye

Automate. Scale. Optimize your Web3 customer support

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Description:

Faye is a self-learning AI chatbot that masters smart contracts for accurate, relevant, and on-chain troubleshooting. It is designed to automate and scale customer support for Web3 projects, freeing up human agents to focus on more valuable tasks. Faye integrates with ChatGPT 3.5 and leverages NLP to not only answer on-chain queries in layman's terms but also eloquently respond to generic, off-chain questions. It offers an intuitive customer support flow, a proprietary indexing engine for auto-crawling relevant on-chain transactions, and an all-in-one admin dashboard for managing and prioritizing tasks. Faye also enables integration with Discord and websites, allowing projects to reach their users wherever they are. With Faye, projects can automate up to 80% of their incoming tickets, support 10,000+ users simultaneously, and achieve a 75% response accuracy rate that continuously improves over time.

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Features

Advantages

  • Automates up to 80% of incoming tickets
  • Supports 10,000+ users simultaneously
  • Achieves a 75% response accuracy rate that continuously improves
  • Frees up human agents to focus on more valuable tasks
  • Provides an intuitive customer support flow
  • Offers a seamless user experience with chatbot-to-human handoff
  • Empowers projects to build a loyal customer base with minimal resources

Disadvantages

  • May require some technical expertise to set up and configure
  • May not be suitable for all types of Web3 projects
  • Relies on AI, which may not always be 100% accurate

Frequently Asked Questions

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