JustReply
Slack Enabled Customer Support Tool
Description:
JustReply is a customer support tool built for teams that use Slack. All customer support conversations are sent to your Slack workspace where your team can view, assign and respond directly from within Slack. In most early stage companies, everyone is involved in customer support. JustReply was made to make this easier to do.
For Tasks:
For Jobs:
Features
- Beautiful helpcenter
- Flexible chat widget
- Minimalist inbox
- Speedy macros
- Powerful search
- Smart editor
Advantages
- 90% of support tickets are resolved directly from Slack and within minutes
- Easy to find content and looks beautiful
- Fits perfectly for a team that lives and breathes inside Slack
- All conversations are sent to Slack
- React with emojis to assign or resolve conversations
Disadvantages
- May not be suitable for large teams with complex support needs
- Limited customization options compared to more comprehensive customer support platforms
- May require additional integrations to fully meet the needs of some businesses
Frequently Asked Questions
-
Q:What is JustReply?
A:JustReply is a customer support tool built for teams that use Slack. -
Q:Can I use JustReply within Slack?
A:Yes! JustReply offers seamless integration with Slack, allowing you to manage and respond to customer support tickets directly within your Slack workspace. -
Q:What is a customer support tool?
A:A customer support tool is essentially a software or platform that businesses use to manage and streamline their interactions with customers. -
Q:Is JustReply like Intercom, Zendesk and Helpscout?
A:At it's core, yes. We share most of the core functionality such as live chat, helpcenter, support articles and more. -
Q:How does your pricing work?
A:You can check out our pricing page here . Our aim is to provide simple and fair pricing that makes sense for early stage companies.
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