Cohere
Scale support without scaling headcount
Description:
Cohere is a customer support platform that uses AI to help businesses resolve tickets faster and reduce costs. It offers a range of features, including automated ticket resolution, personalized answers, step-by-step guidance, and advanced analytics. Cohere integrates with existing support resources and can be implemented quickly and easily. It has been used by leading companies to achieve industry-leading outcomes, including Ramp, Loom, Rippling, OpenPhone, Flock Safety, and Podium.
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Features
- Automated ticket resolution
- Personalized answers
- Step-by-step guidance
- Advanced analytics
- Integration with existing support resources
Advantages
- Faster ticket resolution
- Reduced costs
- Happier agents
- Satisfied customers
- Improved CX efficiency
Disadvantages
- May not be suitable for all businesses
- Requires training data to be effective
- Can be expensive to implement
Frequently Asked Questions
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Q:What is Cohere?
A:Cohere is a customer support platform that uses AI to help businesses resolve tickets faster and reduce costs. -
Q:How does Cohere work?
A:Cohere uses AI to understand language and provide personalized answers to customers. It can also guide users through resolutions step-by-step and even perform actions on their behalf. -
Q:What are the benefits of using Cohere?
A:The benefits of using Cohere include faster ticket resolution, reduced costs, happier agents, satisfied customers, and improved CX efficiency. -
Q:How much does Cohere cost?
A:The cost of Cohere varies depending on the size of your business and the number of tickets you need to resolve. -
Q:How do I get started with Cohere?
A:You can get started with Cohere by booking a demo or contacting the sales team.
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