SupportLogic
Elevate Your Support Experience
Monthly visits:29598
Description:
SupportLogic is a Support Experience Management Platform that uses AI to help businesses improve their customer support operations. It offers a range of features, including sentiment analysis, backlog management, intelligent case routing, proactive alerts, swarming and collaboration, account health management, customer support analytics, text analytics, SLA/SLO management, quality monitoring and coaching, agent productivity, and translation. SupportLogic integrates with existing ticketing systems and apps, and can be implemented within 45 days.
For Tasks:
analyze customer sentiment
identify support trends
predict and prevent escalations
improve support response time
reduce time to resolution
For Jobs:
customer support representative
support engineer
support manager
quality assurance analyst
data analyst
Features
- Sentiment analysis
- Backlog management
- Intelligent case routing
- Proactive alerts
- Swarming and collaboration
- Account health management
- Customer support analytics
- Text analytics
- SLA/SLO management
- Quality monitoring and coaching
- Agent productivity
- Translation
Advantages
- Predicts and prevents escalations
- Uncovers the voice of the customer
- Improves support response time
- Reduces time to resolution
- Improves customer satisfaction
- Increases agent productivity
- Provides real-time visibility into support operations
- Integrates with existing systems
- Easy to implement
Disadvantages
- Can be expensive
- Requires a significant investment in training and onboarding
- May not be suitable for all businesses
Frequently Asked Questions
-
Q:What is SupportLogic?
A:SupportLogic is a Support Experience Management Platform that uses AI to help businesses improve their customer support operations. -
Q:What are the benefits of using SupportLogic?
A:SupportLogic can help businesses improve their customer support operations in a number of ways, including predicting and preventing escalations, uncovering the voice of the customer, improving support response time, reducing time to resolution, improving customer satisfaction, increasing agent productivity, providing real-time visibility into support operations, integrating with existing systems, and being easy to implement. -
Q:How much does SupportLogic cost?
A:SupportLogic pricing is based on a number of factors, including the number of support agents, the number of support cases, and the level of support required. Please contact SupportLogic for a quote. -
Q:How do I get started with SupportLogic?
A:You can sign up for a free trial of SupportLogic at https://www.supportlogic.com/free-trial/.
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