Deflekt.ai
Cut your number of support tickets in half
Description:
Deflekt.ai is an automated support tool that uses AI to answer customer questions on various channels such as website chat, email, Slack, and Teams. It integrates with existing helpdesk solutions and provides features like content addition, channel activation, localization, human support escape, and monitoring. Deflekt.ai aims to reduce support tickets by leveraging existing documentation and AI assistance, allowing support teams to focus on more complex issues.
For Tasks:
For Jobs:
Features
- Automated replies on multiple channels (email, web chat, Slack, Teams)
- Integration with existing helpdesk solutions
- Content addition from various sources (web pages, PDFs, documents)
- Channel activation and customization
- Localization and branding customization
- Human support escape for complex queries
- Monitoring and analysis of conversations
- Custom content scrapers and integrations (paid plans)
Advantages
- Reduces support tickets by up to 50%
- Saves time for support teams
- Improves customer satisfaction by providing quick and accurate answers
- Eliminates the need for manual ticket routing
- Provides a consistent and personalized support experience
- Offers a cost-effective solution for businesses of all sizes
Disadvantages
- May not be suitable for all types of businesses or industries
- Requires accurate and up-to-date documentation to provide effective answers
- May not be able to handle highly complex or subjective queries
Frequently Asked Questions
-
Q:What is a deflection?
A:Each time Deflekt.ai sends a reply on one of your channels, it is counted as a deflection. -
Q:What is a project or channel?
A:A project has its own collection of documents, branding, localization, and active channels (like email, web chat, Slack, and Teams). Projects can be used in multiple ways, such as handling questions for different products or subsidiary companies or creating a project per language for international use. -
Q:What is a document?
A:Each web page, PDF file, Word document, or Text file counts as one document. Deflekt.ai stores chunked embeddings of your documents in a vector database, and each plan upgrade allows you to store more documents. -
Q:How do your paid plans work?
A:You start on a Free plan to set up and test Deflekt.ai. When ready, you can upgrade to deflect more messages (and on multiple channels). Payments are handled by Stripe. -
Q:What languages do you support?
A:Basically all languages are supported. You control all text strings that the bot uses. When your content is in a certain language, your bot always performs best when questioned in that language, but other languages can also perform well. The model is instructed to reply in the same language as the asked question, which means most common languages are fully supported.
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