Best AI tools for< Technical Support Engineer >
Infographic
10 - AI tool Sites
Unthread
Unthread is an AI-powered ticketing application integrated with Slack, designed to automate support responses and insights. It tracks conversations in shared channels, offers a shared email inbox, in-app live chat, and AI-generated support. Unthread streamlines ticket management, prioritization, assignment, and resolution using AI, providing a scalable and efficient solution for customer support teams.
BoldDesk
BoldDesk by Syncfusion is a comprehensive customer service software designed to effortlessly resolve 70% of customer inquiries through its all-in-one platform. It offers features such as ticketing system, live chat support, omnichannel inbox, knowledge base, task management, and AI Copilot for reducing support volume and increasing efficiency with Generative AI and automations. The software also provides workflow automation, contact management, customization options, reports & analytics, mobile app support, customer portal, apps & integrations, and satisfaction survey (CSAT). BoldDesk caters to startups, small businesses, and enterprises, offering solutions for email ticketing, shared inbox software, multi-brand help desk, internal help desk software, trouble ticketing software, and embedded help widgets.
ioni.ai
ioni.ai is an AI application that offers ChatGPT-4 solution for customer support. It is a smart chatbot based on the latest AI technology, designed to handle general inquiries, complex questions, and user-specific requests. The application streamlines workflow with immediate responses, brings CSAT scores to a new level, and ensures human-in-the-loop verification for quality control. With self-learning capabilities, ioni.ai constantly improves its responses and provides accurate solutions to customer inquiries.
Help.center
Help.center is a customer support knowledge base powered by AI that empowers businesses to reduce support tickets significantly and help more customers faster. It offers AI chatbot and knowledge base features to enable self-service for customers, manage customer conversations efficiently, and improve customer satisfaction rates. The application is designed to provide 24x7 support, multilingual assistance, and automatic learning capabilities. Help.center is trusted by over 500 companies and offers a user-friendly interface for easy integration into product ecosystems.
SupportLogic
SupportLogic is a cloud-based support experience management platform that uses AI to help businesses improve their customer support operations. The platform provides a range of features, including sentiment analysis, case routing, and quality monitoring, that can help businesses to identify and resolve customer issues quickly and efficiently. SupportLogic also offers a number of integrations with popular CRM and ticketing systems, making it easy to implement and use.
TalkTonic AI
TalkTonic AI is an innovative AI chat application that provides users with a seamless and interactive chat experience. The application utilizes advanced AI technology to understand and respond to user queries in real-time, making it a valuable tool for communication and customer support. With its user-friendly interface and intelligent features, TalkTonic AI is designed to enhance user engagement and streamline communication processes.
My AskAI
My AskAI is an affordable Zendesk AI alternative that provides AI customer support solutions. It aims to help businesses enhance their customer support efficiency by deflecting up to 75% of customer support requests with AI technology. The tool is 5-10 times cheaper than Zendesk's AI features, offering cost-effective AI resolution at only $0.10 per conversation. My AskAI seamlessly integrates with Zendesk's App Marketplace, allowing businesses to set up AI support agent quickly without the need for extensive training or system replacement. The tool also emphasizes the importance of human touch in customer support, enabling a smooth AI + Human customer support experience.
Open
Open is an AI-powered customer support tool that automates responses to customer queries. It uses artificial intelligence to understand and respond to customer messages, providing quick and accurate solutions. Open streamlines the customer support process, saving time and improving efficiency for businesses. With its AI autopilot feature, Open can handle a large volume of customer inquiries without human intervention, ensuring round-the-clock support for users. The tool is designed to enhance customer satisfaction and optimize support operations.
Mavenoid
Mavenoid is an AI-powered product support tool that offers automated product support services, including product selection advice, troubleshooting solutions, replacement part ordering, and more. The platform is designed to understand complex questions and provide step-by-step instructions to guide users through various product-related processes. Mavenoid is trusted by leading product companies and focuses on resolving customer questions efficiently. The tool optimizes help centers for SEO, offers product insights to increase revenue, and provides support in multiple languages. It is known for reducing incoming inquiries and offering a seamless support experience.
Chatsimple's Agent Builder Platform
Chatsimple's Agent Builder Platform is an AI-powered tool that allows users to create and customize chatbots for various purposes. The platform offers a user-friendly interface with drag-and-drop functionality, making it easy for users to design conversational agents without any coding knowledge. With advanced natural language processing capabilities, the chatbots built on this platform can engage with users in a human-like manner, providing personalized responses and assistance. Chatsimple's Agent Builder Platform is suitable for businesses looking to enhance customer support, automate repetitive tasks, and improve overall user experience.
20 - Open Source Tools
AirSane
AirSane is a SANE frontend and scanner server that supports Apple's AirScan protocol. It automatically detects scanners and publishes them through mDNS. Acquired images can be transferred in JPEG, PNG, and PDF/raster format. The tool is intended to be used with AirScan/eSCL clients such as Apple's Image Capture, sane-airscan on Linux, and the eSCL client built into Windows 10 and 11. It provides a simple web interface and encodes images on-the-fly to keep memory/storage demands low, making it suitable for devices like Raspberry Pi. Authentication and secure communication are supported in conjunction with a proxy server like nginx. AirSane has been reverse-engineered from Apple's AirScanScanner client communication protocol and offers a range of installation and configuration options for different operating systems.
AirBattery
AirBattery is a tool for Mac that allows users to monitor the battery levels of all their connected devices, such as iPhone, iPad, and Apple Watch, and display this information in the Dock, menu bar, or widgets. It automatically detects devices that support wireless battery monitoring and provides a seamless user experience without the need for manual configuration. Users can customize the display settings, hide specific devices, and easily manage their battery information. The tool requires macOS 11.0 or higher and offers a convenient way to keep track of multiple device battery levels from a single interface.
bytedesk
Bytedesk is an AI-powered customer service and team instant messaging tool that offers features like enterprise instant messaging, online customer service, large model AI assistant, and local area network file transfer. It supports multi-level organizational structure, role management, permission management, chat record management, seating workbench, work order system, seat management, data dashboard, manual knowledge base, skill group management, real-time monitoring, announcements, sensitive words, CRM, report function, and integrated customer service workbench services. The tool is designed for team use with easy configuration throughout the company, and it allows file transfer across platforms using WiFi/hotspots without the need for internet connection.
retro-aim-server
Retro AIM Server is an instant messaging server that revives AOL Instant Messenger clients from the 2000s. It supports Windows AIM client versions 5.0-5.9, away messages, buddy icons, buddy list, chat rooms, instant messaging, user profiles, blocking/visibility toggle/idle notification, and warning. The Management API provides functionality for administering the server, including listing users, creating users, changing passwords, and listing active sessions.
Rew1ndAI2024
Rew1ndAI2024 is a tool designed to activate and manage licenses for a specific software on Windows 10/11. It provides features such as activation license, freezing the trial period, and resetting activation/trial. The tool uses the registry lock method and requires an internet connection for certain operations.
AIDA64-Activation-Tool
The AIDA64 Activation Tool is a software solution for activating AIDA64, simplifying the activation process, supporting key generation, and enabling license management. It provides functions such as activation using valid credentials or key file, key generation for program activation, and license reset to resolve activation issues. The tool is designed for Windows 10 or Windows 11 with minimum system requirements of 4 GB RAM and 100 MB available space. An internet connection is required for activation. Users can download the activator from the release page and contribute to the program by forking the repository, making changes, and creating pull requests. The project is licensed under the Apache License 2.0.
ReEdgeGPT
ReEdgeGPT is a tool designed for reverse engineering the chat feature of the new version of Bing. It provides documentation and guidance on how to collect and use cookies to access the chat feature. The tool allows users to create a chatbot using the collected cookies and interact with the Bing GPT chatbot. It also offers support for different modes like Copilot and Bing, along with plugins for various tasks. The tool covers historical information about Rome, the Lazio region, and provides troubleshooting tips for common issues encountered while using the tool.
ninja
Ninja is a project that serves as a reverse engineered proxy for ChatGPT. It allows users to acquire API keys, authenticate using email/password, proxy ChatGPT-API/OpenAI-API, access ChatGPT WebUI, utilize IP proxy pool, and solve FunCaptcha with Capsolver.com. The project has a very small memory footprint and is designed for ease of use. Please note that the project has ended.
Awesome_GPT_Super_Prompting
Awesome_GPT_Super_Prompting is a repository that provides resources related to Jailbreaks, Leaks, Injections, Libraries, Attack, Defense, and Prompt Engineering. It includes information on ChatGPT Jailbreaks, GPT Assistants Prompt Leaks, GPTs Prompt Injection, LLM Prompt Security, Super Prompts, Prompt Hack, Prompt Security, Ai Prompt Engineering, and Adversarial Machine Learning. The repository contains curated lists of repositories, tools, and resources related to GPTs, prompt engineering, prompt libraries, and secure prompting. It also offers insights into Cyber-Albsecop GPT Agents and Super Prompts for custom GPT usage.
aisler-support
AISLER Support repository contains files useful for support. Design rules provided here limit manufacturing capabilities. Boards may not be functional with autorouter. Explore more in Community. AISLER Support files are Copyright © 2023 by AISLER B.V. Free software under specified license terms. Visit AISLER for industry quality and affordable PCBs.
bee
Bee is an easy and high efficiency ORM framework that simplifies database operations by providing a simple interface and eliminating the need to write separate DAO code. It supports various features such as automatic filtering of properties, partial field queries, native statement pagination, JSON format results, sharding, multiple database support, and more. Bee also offers powerful functionalities like dynamic query conditions, transactions, complex queries, MongoDB ORM, cache management, and additional tools for generating distributed primary keys, reading Excel files, and more. The newest versions introduce enhancements like placeholder precompilation, default date sharding, ElasticSearch ORM support, and improved query capabilities.
java-ai-playground
This AI-powered customer support application has access to terms and conditions (retrieval augmented generation, RAG), can access tools (Java methods) to perform actions, and uses an LLM to interact with the user. The application includes implementations for LangChain4j in the `main` branch and Spring AI in the `spring-ai` branch. The UI is built using Vaadin Hilla and the backend is built using Spring Boot.
Wave-Executor
Wave Executor is a robust Windows-based script executor tailored for Roblox enthusiasts. It boasts AI integration for seamless script development, ad-free premium features, and 24/7 support, ensuring an unparalleled user experience and elevating gameplay to new heights.
AirConnect-Synology
AirConnect-Synology is a minimal Synology package that allows users to use AirPlay to stream to UPnP/Sonos & Chromecast devices that do not natively support AirPlay. It is compatible with DSM 7.0 and DSM 7.1, and provides detailed information on installation, configuration, supported devices, troubleshooting, and more. The package automates the installation and usage of AirConnect on Synology devices, ensuring compatibility with various architectures and firmware versions. Users can customize the configuration using the airconnect.conf file and adjust settings for specific speakers like Sonos, Bose SoundTouch, and Pioneer/Phorus/Play-Fi.
openkore
OpenKore is a custom client and intelligent automated assistant for Ragnarok Online. It is a free, open source, and cross-platform program (Linux, Windows, and MacOS are supported). To run OpenKore, you need to download and extract it or clone the repository using Git. Configure OpenKore according to the documentation and run openkore.pl to start. The tool provides a FAQ section for troubleshooting, guidelines for reporting issues, and information about botting status on official servers. OpenKore is developed by a global team, and contributions are welcome through pull requests. Various community resources are available for support and communication. Users are advised to comply with the GNU General Public License when using and distributing the software.
WaveRobloxExecutor
Wave Executor is a cutting-edge script executor tailored for Roblox enthusiasts, offering AI integration for seamless script development, ad-free premium features, and 24/7 customer support. It enhances your Roblox gameplay experience by providing a wide range of features to take your gameplay to new heights.
laragenie
Laragenie is an AI chatbot designed to understand and assist developers with their codebases. It runs on the command line from a Laravel app, helping developers onboard to new projects, understand codebases, and provide daily support. Laragenie accelerates workflow and collaboration by indexing files and directories, allowing users to ask questions and receive AI-generated responses. It supports OpenAI and Pinecone for processing and indexing data, making it a versatile tool for any repo in any language.
assistant
The WhatsApp AI Assistant repository offers a chatbot named Sydney that serves as an AI-powered personal assistant. It utilizes Language Model (LLM) technology to provide various features such as Google/Bing searching, Google Calendar integration, communication capabilities, group chat compatibility, voice message support, basic text reminders, image recognition, and more. Users can interact with Sydney through natural language queries and voice messages. The chatbot can transcribe voice messages using either the Whisper API or a local method. Additionally, Sydney can be used in group chats by mentioning her username or replying to her last message. The repository welcomes contributions in the form of issue reports, pull requests, and requests for new tools. The creators of the project, Veigamann and Luisotee, are open to job opportunities and can be contacted through their GitHub profiles.
AutoGroq
AutoGroq is a revolutionary tool that dynamically generates tailored teams of AI agents based on project requirements, eliminating manual configuration. It enables users to effortlessly tackle questions, problems, and projects by creating expert agents, workflows, and skillsets with ease and efficiency. With features like natural conversation flow, code snippet extraction, and support for multiple language models, AutoGroq offers a seamless and intuitive AI assistant experience for developers and users.
Jailbreak
Jailbreak is a comprehensive guide exploring iOS 17 and its various versions, discussing the benefits, status, possibilities, and future impact of jailbreaking iOS devices. It covers topics such as preparation, safety measures, differences between tethered and untethered jailbreaks, best practices, and FAQs. The guide also provides information on specific jailbreak tools like Palera1n, Serotonin, NekoJB, Redensa, and Dopamine, along with their features and download links. Users can learn about supported devices, the latest updates, and the status of jailbreaking for different iOS versions. The tool aims to empower users to unlock new possibilities and customize their devices beyond Apple's restrictions.
20 - OpenAI Gpts
Backloger.ai -Support Log Analyzer and Summary
Drop your Support Log Here, Allowing it to automatically generate concise summaries reporting to the tech team.
PCT 365 Support Bot
Microsoft 365 support agent, redirects admin-level requests to PCT Support.
TechTalker
Your communication assistant, TechTalker, simplifies messaging for software engineers with clarity and ease.
Linux Kernel Expert
Formal and professional Linux Kernel Expert, adept in technical jargon.
Sinclair Engineer
ZX Spectrum expert in programming, game dev, and hardware troubleshooting.
Article Druid: Technical Review
Helps user create professional grade Technical Reviews & Comparisons
Siemens BF
Expert on Siemens Active Workspace and Rich Application Client, guiding based on specific documentation.