Best AI tools for< Automate Ticket Handling >

Engine is an AI software engineer tool designed for teams to streamline software development processes by connecting to popular project management tools like Jira, Trello, Linear, GitHub, and more. It automates tasks such as turning tickets into pull requests, completing up to 50% of tickets in minutes, and pair programming in a full-featured IDE to tackle complex problems. Engine helps software engineers focus on important work, reduces backlog, and integrates seamlessly with existing workflows.

Colossal is a global directory of AI agents that allows users to effortlessly integrate tool-using agents for various tasks. Users can connect to AI agents that can perform API calls, skip writing their own tools, and integrate agents with a single fetch. The platform offers agents for support tickets, SMS and email handling, Slack messages, order and catalog operations, financial data management, and more.

Rida is a personal AI Travel assistant that executes travel plans, answers queries, books tickets, and provides travel-related information. It enhances user experience, saves time and costs, and offers 24/7 customer support. The application empowers local businesses by connecting travelers to nearby partners, leading to increased revenue. Rida offers features like seamless travel experience, better travel management, and cutting-edge technology solutions. It assists in booking tickets, cancellations, and personalized recommendations. The application also provides concierge services for hotels and resorts, automates customer handling processes, and enhances security through facial recognition technology.

Octocom is an AI-first customer support solution designed specifically for e-commerce businesses. It accelerates response times, boosts customer satisfaction, and frees up human teams by handling repetitive tasks. The AI solution provides natural, human-like conversations, integrates with popular help desks and e-commerce platforms, and offers omnichannel support. It automates 90% of support tickets, handles order tracking, returns, refunds, complaints, and offers intelligent upselling. Octocom's AI reflects brand voice, provides 24/7 instant support, offers smart actions, customizations, smart analytics, and multilingual support.

Risotto is an AI help desk application designed to streamline IT support processes. It offers features such as automatic ticket creation, routing, workflows, and escalations, as well as integrations with popular knowledge stores. Risotto aims to enhance security, improve employee experience, and save time and money by automating access requests and providing 24/7 support. The application leverages AI to provide fast responses, reduce support overhead, and handle access requests through natural language, ultimately making IT teams more efficient and effective.

Unthread is an AI-powered support tool integrated with Slack, designed to streamline customer interactions and automate support processes. It offers features such as AI-generated support responses, shared email inbox, in-app live chat, and IT ticketing solutions. Unthread aims to enhance customer support efficiency by leveraging AI technology to prioritize, assign, and resolve tickets instantly, while providing a seamless experience for both users and customers.

Wallu is an AI-powered chatbot designed to automate customer support on Discord servers. It can answer frequently asked questions (FAQs) and provide support like a 24/7 staff member. Wallu can understand FAQs and documents in multiple languages and also answer users in their native language. It is controlled by an admin panel that allows for fine-tuned control of what channels it operates in, documents to be used in answers, and FAQs to source information from. Wallu is easy to use and can be added to any Discord server with just a few clicks.

Leena AI is a Gen AI employee assistant that reduces IT, HR, Finance tickets. It guarantees a 70% self-service ratio in the contract. Leena AI centralizes knowledge that is scattered across the enterprise, making information easy to find right on chat with a simple query. The knowledge is auto-updated when changes are made, so your employees always get support that is both relevant and accurate. Leena AI integrates with all knowledge base systems within your enterprise from day one, eliminating the need for any consolidation or migration effort across the knowledge base systems. The work assistant tailors responses to employee queries based on their role, team and access level which boosts employee experience while adhering to security protocols and preventing unauthorized access to information. Leena AI analyzes historically closed tickets and learns from their resolutions to create knowledge articles that can prevent similar tickets from being raised again. Leena AI breaks down large policy documents and knowledge articles into consumable snippets so the responses are sharper and more specific to the employee’s query.

Gitya is an AI-powered GitHub assistant designed to streamline your GitHub workflow by automating minor tasks and enhancing productivity. With features like GitHub App integration, AI-enhanced automation, PR management, and ticket automation, Gitya aims to help users spend less time on busywork and more time on high-impact engineering tasks. Users have praised Gitya for its ability to reduce time spent on bug fixes and PR management, ultimately leading to increased project efficiency and success.

Deflekt.ai is an AI-powered application designed to automate replies on all support channels. It helps businesses deflect customer and coworker support tickets by answering questions automatically. The tool can be integrated with various channels like web chat, email, Slack, and Teams, making it a versatile solution for support teams. Deflekt.ai allows users to customize content, localize responses, and provide human support when needed. With features like document hosting, channel activation, and conversation monitoring, Deflekt.ai streamlines support processes and reduces workload.

Moveworks is an AI-powered employee support platform that automates tasks, provides information, and creates content across various business applications. It offers features such as task automation, ticket automation, enterprise search, data lookups, knowledge management, employee notifications, approval workflows, and internal communication. Moveworks integrates with numerous business applications and is trusted by over 5 million employees at 300+ companies.

InteractIQ is an AI-powered customer service solution that helps businesses automate support, generate leads, and provide a 24/7 customizable chatbot. It uses AI to categorize and prioritize support tickets, provide instant replies, and offer multilingual support. InteractIQ integrates with various platforms and offers customization options to match brand identity. It combines AI capabilities with human support to enhance customer engagement and streamline support operations.

Ultimate is a customer support automation platform powered by Generative AI. It offers AI-powered chat automation and ticket automation solutions for various industries such as Ecommerce, Financial Services, Travel, Telecommunications, and Healthtech. UltimateGPT is a bot that integrates with help centers to build bots in minutes. The platform provides backend integrations, analytics, and insights to enhance customer support processes and drive business growth.

The website offers AI-powered solutions for customer service automation, including chatbots, email bots, and ticket system assistants. It provides tools like OMQ Chatbot, OMQ Help, OMQ Contact, OMQ Assist, and OMQ Reply to streamline customer interactions and improve efficiency. The platform leverages artificial intelligence to provide real-time responses, reduce support efforts, and enhance customer satisfaction across various communication channels.

Tekst is an AI-powered platform that helps businesses automate their email, ticket, and other communication workflows. By leveraging text intelligence, Tekst enables enterprises to gain insights into their communication data, optimize critical workflows, and deliver better customer service. With its advanced AI capabilities, Tekst can analyze messages, enrich them with tags, reroute them to the correct inbox, and even automate responses, significantly reducing the time wasted on manual tasks.

AppSec Assistant is an AI-powered application designed to provide automated security recommendations in Jira Cloud. It focuses on ensuring data security by enabling secure-by-design software development. The tool simplifies setup by allowing users to add their OpenAI API key and organization, encrypts and stores data using Atlassian's Storage API, and provides tailored security recommendations for each ticket to reduce manual AppSec reviews. AppSec Assistant empowers developers by keeping up with their pace and helps in easing the security review bottleneck.

CX Genie is an AI-powered customer support platform that offers a comprehensive solution for businesses seeking to enhance their customer support operations. It leverages advanced AI technology to deliver smarter, faster, and more accurate customer support, including AI chatbots, help desk management, workflow automation, product data synchronization, and ticket management. With features like seamless integrations, customizable plans, and a user-friendly interface, CX Genie aims to provide outstanding customer support and drive business growth.

Fieldproxy is an AI-powered Field Service Management (FSM) software that offers solutions for various industries such as HVAC, Solar Energy, Telecommunications, Electrical & Powergrid Systems, Pest Control Services, FMCG, Banking & Financial Services, Construction, and Facilities Management. The platform provides real-time oversight, automated ticket creation, predictive service scheduling, and asset lifecycle management. Fieldproxy aims to empower on-ground teams, increase productivity, automate workflows, and enhance customer service across different sectors.

Landbase is an AI-powered platform that offers competitive Go-To-Market (GTM) insights for businesses. Users can search for any company and receive AI-powered overviews within seconds. The platform provides tools, guides, and more to help businesses prepare for their market strategies. Landbase offers features such as sentiment analysis, digital trust scoring, omnichannel lead generation, and automation of sales pipelines. With Landbase, users can unlock key data points and receive AI-powered analysis for their organizations, enabling them to focus on generating high-ticket leads and delivering exceptional service to customers.

Forethought is a customer support AI platform that uses generative AI to automate tasks and improve efficiency. It offers a range of features including automatic ticket resolution, sentiment analysis, and agent assist. Forethought's platform is designed to help businesses save costs, improve customer satisfaction, and increase agent productivity.

Sophia is an open-source TypeScript platform designed for autonomous AI agents and LLM based workflows. It aims to automate processes, review code, assist with refactorings, and support various integrations. The platform offers features like advanced autonomous agents, reasoning/planning inspired by Google's Self-Discover paper, memory and function call history, adaptive iterative planning, and more. Sophia supports multiple LLMs/services, CLI and web interface, human-in-the-loop interactions, flexible deployment options, observability with OpenTelemetry tracing, and specific agents for code editing, software engineering, and code review. It provides a flexible platform for the TypeScript community to expand and support various use cases and integrations.

cursor-tools is a CLI tool designed to enhance AI agents with advanced skills, such as web search, repository context, documentation generation, GitHub integration, Xcode tools, and browser automation. It provides features like Perplexity for web search, Gemini 2.0 for codebase context, and Stagehand for browser operations. The tool requires API keys for Perplexity AI and Google Gemini, and supports global installation for system-wide access. It offers various commands for different tasks and integrates with Cursor Composer for AI agent usage.

QuantaLogic is a ReAct framework for building advanced AI agents that seamlessly integrates large language models with a robust tool system. It aims to bridge the gap between advanced AI models and practical implementation in business processes by enabling agents to understand, reason about, and execute complex tasks through natural language interaction. The framework includes features such as ReAct Framework, Universal LLM Support, Secure Tool System, Real-time Monitoring, Memory Management, and Enterprise Ready components.

TypedAI is a TypeScript-first AI platform designed for developers to create and run autonomous AI agents, LLM based workflows, and chatbots. It offers advanced autonomous agents, software developer agents, pull request code review agent, AI chat interface, Slack chatbot, and supports various LLM services. The platform features configurable Human-in-the-loop settings, functional callable tools/integrations, CLI and Web UI interface, and can be run locally or deployed on the cloud with multi-user/SSO support. It leverages the Python AI ecosystem through executing Python scripts/packages and provides flexible run/deploy options like single user mode, Firestore & Cloud Run deployment, and multi-user SSO enterprise deployment. TypedAI also includes UI examples, code examples, and automated LLM function schemas for seamless development and execution of AI workflows.

Awesome MCP Servers is a curated list of Model Context Protocol (MCP) servers that enable AI models to securely interact with local and remote resources through standardized server implementations. The list includes production-ready and experimental servers that extend AI capabilities through file access, database connections, API integrations, and other contextual services.

awesome-AIOps is a curated list of academic researches and industrial materials related to Artificial Intelligence for IT Operations (AIOps). It includes resources such as competitions, white papers, blogs, tutorials, benchmarks, tools, companies, academic materials, talks, workshops, papers, and courses covering various aspects of AIOps like anomaly detection, root cause analysis, incident management, microservices, dependency tracing, and more.

FinAnGPT-Pro is a financial data downloader and AI query system that downloads quarterly and annual financial data for stocks from EOD Historical Data, storing it in MongoDB and Google BigQuery. It includes an AI-powered natural language interface for querying financial data. Users can set up the tool by following the prerequisites and setup instructions provided in the README. The tool allows users to download financial data for all stocks in a watchlist or for a single stock, query financial data using a natural language interface, and receive responses in a structured format. Important considerations include error handling, rate limiting, data validation, BigQuery costs, MongoDB connection, and security measures for API keys and credentials.

Agentipy is a powerful toolkit for interacting with the Solana blockchain, providing easy-to-use functions for token operations, trading, yield farming, LangChain integration, performance tracking, token data retrieval, pump & fun token launching, Meteora DLMM pool creation, and more. It offers features like token transfers, balance checks, staking, deploying new tokens, requesting faucet funds, trading with customizable slippage, yield farming with Lulo, and accessing LangChain tools for enhanced blockchain interactions. Users can also track current transactions per second (TPS), fetch token data by ticker or address, launch pump & fun tokens, create Meteora DLMM pools, buy/sell tokens with Raydium liquidity, and burn/close token accounts individually or in batches.

SalesGPT is an open-source AI agent designed for sales, utilizing context-awareness and LLMs to work across various communication channels like voice, email, and texting. It aims to enhance sales conversations by understanding the stage of the conversation and providing tools like product knowledge base to reduce errors. The agent can autonomously generate payment links, handle objections, and close sales. It also offers features like automated email communication, meeting scheduling, and integration with various LLMs for customization. SalesGPT is optimized for low latency in voice channels and ensures human supervision where necessary. The tool provides enterprise-grade security and supports LangSmith tracing for monitoring and evaluation of intelligent agents built on LLM frameworks.

Vrt-Cogs is a collection of various useful and fun plugins (cogs) for Red-DiscordBot, allowing users to enhance their Discord server experience. The repository includes a wide range of cogs such as an intuitive ban appeal system, an AI assistant powered by OpenAI's ChatGPT, tools for documenting cogs, managing bank balances, tracking economy, hosting events, translating messages, sending emails, managing guild settings, playing games, and more. These cogs offer functionalities to automate tasks, engage users, and enhance server management. The repository also provides tools for profiling cogs, managing Space Engineers servers, setting up a ticket system, integrating with Upgrade.Chat API, accessing Xbox profiles, and more.

jd_scripts is a repository containing scripts for automating various tasks on the JD platform. The scripts provide instructions for setting up and using the tools to enhance user experience and efficiency in managing JD accounts and assets. Users can automate processes such as receiving notifications, redeeming rewards, participating in group purchases, and monitoring ticket availability. The repository also includes resources for optimizing performance and security measures to safeguard user accounts. With a focus on simplifying interactions with the JD platform, jd_scripts offers a comprehensive solution for maximizing benefits and convenience for JD users.

Tools4AI is a Java-based Agentic Framework for building AI agents to integrate with enterprise Java applications. It enables the conversion of natural language prompts into actionable behaviors, streamlining user interactions with complex systems. By leveraging AI capabilities, it enhances productivity and innovation across diverse applications. The framework allows for seamless integration of AI with various systems, such as customer service applications, to interpret user requests, trigger actions, and streamline workflows. Prompt prediction anticipates user actions based on input prompts, enhancing user experience by proactively suggesting relevant actions or services based on context.

`npcsh` is a python-based command-line tool designed to integrate Large Language Models (LLMs) and Agents into one's daily workflow by making them available and easily configurable through the command line shell. It leverages the power of LLMs to understand natural language commands and questions, execute tasks, answer queries, and provide relevant information from local files and the web. Users can also build their own tools and call them like macros from the shell. `npcsh` allows users to take advantage of agents (i.e. NPCs) through a managed system, tailoring NPCs to specific tasks and workflows. The tool is extensible with Python, providing useful functions for interacting with LLMs, including explicit coverage for popular providers like ollama, anthropic, openai, gemini, deepseek, and openai-like providers. Users can set up a flask server to expose their NPC team for use as a backend service, run SQL models defined in their project, execute assembly lines, and verify the integrity of their NPC team's interrelations. Users can execute bash commands directly, use favorite command-line tools like VIM, Emacs, ipython, sqlite3, git, pipe the output of these commands to LLMs, or pass LLM results to bash commands.

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