Best AI tools for< Offer Omnichannel Experience >

EBO is an advanced artificial intelligence solution that powers customer engagement with bespoke AI technology. It simplifies and automates customer engagement processes, helping businesses tackle challenges related to rising customer expectations and expensive, time-consuming tasks. EBO's AI supports various industries, offering platform and tools for exceptional customer engagement by automating key processes to optimize services and increase customer satisfaction. The platform provides end-to-end services for enterprises, driving customer engagement using data and AI power to offer an omnichannel experience and convert engagement into service satisfaction with AI automation.

User.com is a marketing automation platform that offers a wide range of features to help businesses streamline their marketing, sales, and customer support processes. It provides tools for customer data management, CRM, mobile integration, segmentation, no-code automations, analytics, omnichannel experiences, email marketing, push notifications, and more. The platform aims to deliver personalized and engaging user experiences through automation and data-driven insights.

Bazaarvoice is an AI-driven influencer marketing platform that helps brands connect, manage, and measure creator collaborations. It leverages user-generated content (UGC) to enhance the consumer journey and omnichannel experience. The platform offers solutions for collecting content, driving conversion, amplifying content, optimizing strategy, and building loyalty. Bazaarvoice Affable.ai, a part of the platform, specializes in AI-driven influencer marketing solutions, enabling users to find and manage influencers seamlessly. The platform automates and consolidates creator management, provides insights on creators, and offers tracking and reporting capabilities.

Aivo Conversational AI is an AI-powered suite designed for customer service and sales automation. It offers various tools like AgentBot, Live Studio, Voice, Appointment Scheduling, and more to enhance customer experiences. The platform leverages artificial intelligence to provide instant solutions, boost business growth, and create hyper-realistic avatars for engaging interactions. Aivo Suite integrates with digital channels like WhatsApp, Instagram, Twitter, and Telegram, catering to industries such as fintech, retail, telecom, and more. With features like Generative AI and conversational banking, Aivo aims to revolutionize customer engagement and provide personalized attention 24/7.

Convin is an omnichannel contact center platform powered by conversation intelligence. It offers a full-stack conversations QA platform for contact centers, AI learning management system for faster agent onboarding, real-time agent assist for improved conversions, automated agent coaching for personalized training, supervisor assist for tracking and assistance, and insights to collect 100% of customer intelligence. The platform also provides automated QA to audit and score customer conversations, analytics for quality management, and a mobile app for on-the-go access. Convin helps businesses in various industries like sales, support, compliance, collection, retention, healthtech, fintech, insurtech, edtech, real estate, hospitality & travel, and BPO to enhance customer interactions and drive revenue.

Zonka Feedback is a powerful Customer Feedback and Survey Platform that offers User Segmentation for precise targeting, AI capabilities for smarter surveys, and a wide range of features to measure and improve Customer Experience. It provides solutions for various industries and use cases, integrates with popular tools, and offers in-depth reporting and analytics. Zonka Feedback is known for its modern-looking surveys, ease of use, and extensive integrations, making it a versatile tool for collecting feedback from customers, users, visitors, patients, and employees.

Omni Engage is a powerful omnichannel communications software designed to help businesses create meaningful and personalized interactions with their customers. It allows businesses to connect with their audience across multiple channels, including email, social media, and voice, and deliver a consistent and memorable experience for every customer. Omni Engage simplifies customer engagement with its Unified Inbox, which enables agents to handle requests from all channels seamlessly and efficiently. It also offers AI automation with Omni Automate, which streamlines customer interactions by automating routine inquiries and providing rapid response times. With its robust reporting and analytics capabilities, Omni Engage empowers supervisors to measure engagement and performance across all channels, identify areas for improvement, and drive success.

Kustomer is an AI-powered customer service CRM platform that offers a smart and simple solution for businesses to interact with their customers. By leveraging data and AI technology, Kustomer aims to transform how customers and agents interact, providing proactive support and increasing efficiency. The platform includes features such as AI Agent Copilot, AI Chatbots, Self-Service options, and App Marketplace integrations. Kustomer is trusted by innovative brands worldwide to deliver hyper-personalized service and drive business efficiency.

Kustomer is an AI-powered customer service CRM platform that helps businesses provide personalized and efficient support to their customers. It offers a range of features, including a unified customer view, proactive support, AI-powered chatbots, and self-service options. Kustomer is trusted by some of the world's most innovative brands, including Airbnb, Spotify, and Uber.

Unlocksales.ai is an AI-powered platform that revolutionizes B2B lead generation by offering services such as Email Campaigns, LinkedIn Campaigns, Targeted Calling, PPC Ads, and Sales Chatbots. The platform empowers sales teams with cutting-edge technology, personalized interactions, and continuous improvement to engage leads effectively. It prioritizes exceptional customer experience, seamless interactions, and brand consistency across multiple channels. Unlocksales.ai aims to expand into AI B2C Lead Generation and other AI-based services to drive industry success.

The [24]7.ai website offers AI customer service platform products and solutions to enhance customer interactions and contact center operations. Powered by [24]7 Lumos AI, the platform provides tools for conversation automation, omnichannel contact center management, workforce engagement, campaign management, and conversation insights. It also offers services such as CX as a Service, managed customer engagement, analytics, professional services, and learning services. The platform aims to improve customer experience, reduce operating costs, and optimize marketing strategies through AI-powered automation and analytics.

Netomi is an AI-powered conversational AI platform that revolutionizes customer experience by providing proactive and automated customer care across various channels. It offers industry-leading enterprise-ready AI solutions, including sanctioned generative AI, goal-driven AI, and federated knowledge access. Netomi enables businesses to quickly respond to customer needs, increase resolution rates, and reduce support costs. The platform integrates seamlessly with existing systems, providing real-time omnichannel intelligence and security-first architecture for data privacy and security.

Glassix is an AI Customer Support, Omnichannel Ticketing, and Chatbot Software Platform that offers a unified inbox for managing business conversations across various messaging channels. It provides features such as conversation routing engine, cross channel continuity, customer conversation history, rich media & large files sharing, and visual chatbot builder. Glassix helps companies drive customer delight through personalized and automated interactions, leveraging Conversational AI and sophisticated Chatbots. It enables real-time agent takeover and facilitates seamless communication across channels to enhance customer satisfaction and efficiency.

Gorgias is an AI Customer Experience Platform for Ecommerce that offers an all-in-one support inbox, instant resolutions, and website conversion rate optimization through powerful onsite campaigns. The platform leverages artificial intelligence to streamline customer interactions, automate support tasks, and enhance overall customer satisfaction. With integrations to popular ecommerce platforms and a focus on empowering support teams, Gorgias aims to provide personalized and efficient customer experiences to help businesses grow and succeed.

Sprinklr is a unified AI-powered customer experience management platform that offers a wide range of solutions for enterprises and self-serve users. It provides tools for social media management, customer service, marketing, insights, and more, all integrated into one platform. Sprinklr leverages AI technology to enhance productivity, deliver personalized customer experiences, and drive marketing campaigns across various channels. The platform is trusted by some of the most valuable brands globally for its ability to streamline operations, provide real-time insights, and improve customer engagement.

VOC AI is a unified customer experience management platform that fuses customer insights with AI chatbot excellence. It offers various tools and features such as AI chatbots for customer service, sentiment analysis, competitive analysis, customer analytics, product research, review analysis, social listening, and more. The platform helps Amazon sellers understand customer needs, develop better products, and gain market insights. VOC AI empowers businesses to transform customer relationships, increase sales, and boost growth and profitability through AI-driven solutions.

Quintype is an AI-powered Digital Newsroom Growth Platform that helps publishers transform their digital newsrooms to increase website traffic, engage with the audience, and generate revenue from loyal subscribers. It offers solutions for content management, audience engagement, subscription and paywall management, API integrations, and more. Quintype leverages AI technology to provide innovative storytelling, audience insights, moderation, and syndication. The platform is trusted by global publishers to deliver high-quality experiences and drive website traffic. With a focus on mobile journalism and omnichannel distribution, Quintype enables publishers to create, distribute, and monetize content effectively.

Bloomreach is an AI-powered ecommerce personalization platform that integrates real-time customer and product data to enable personalized marketing, product discovery, content, and conversational shopping. It offers solutions for marketers, merchandisers, and data-driven executives, helping businesses optimize performance, increase profitability, and enhance customer experiences.

Talkdesk is an AI-powered cloud contact center platform that helps businesses deliver exceptional customer experiences, reduce costs, and improve operational efficiencies. It offers a range of AI-driven solutions for industries, self-service, omnichannel engagement, workforce management, employee collaboration, and customer experience analytics. With features like automating customer self-service, empowering agents, generating insights, and customizing workflows, Talkdesk aims to revolutionize customer service through the power of AI.

Cognigy is an AI-powered customer service platform that offers generative and conversational AI agents to transform customer engagement. The platform provides pre-trained AI agents for phone, voice chat, and messaging, along with agent assist solutions for sales and marketing. Cognigy.AI elevates contact centers across various industries by offering enterprise-grade capabilities such as low-code automation, voice connectivity, generative AI for CX transformation, AI-based semantic search, and knowledge management. The platform also supports multilingual customer journeys, live agent workspace, omnichannel reporting, and analytics.

Kairon is an open-source conversational digital transformation platform that helps build LLM-based digital assistants at scale. It provides a no-coding web interface for adapting, training, testing, and maintaining AI assistants. Kairon focuses on pre-processing data for chatbots, including question augmentation, knowledge graph generation, and post-processing metrics. It offers end-to-end lifecycle management, low-code/no-code interface, secure script injection, telemetry monitoring, chat client designer, analytics module, and real-time struggle analytics. Kairon is suitable for teams and individuals looking for an easy interface to create, train, test, and deploy digital assistants.

This repository contains notebooks, code samples, sample apps, and other resources that demonstrate how to use, develop and manage generative AI workflows using Generative AI on Google Cloud, powered by Vertex AI. For more Vertex AI samples, please visit the Vertex AI samples Github repository.

Bytedesk is an AI-powered customer service and team instant messaging tool that offers features like enterprise instant messaging, online customer service, large model AI assistant, and local area network file transfer. It supports multi-level organizational structure, role management, permission management, chat record management, seating workbench, work order system, seat management, data dashboard, manual knowledge base, skill group management, real-time monitoring, announcements, sensitive words, CRM, report function, and integrated customer service workbench services. The tool is designed for team use with easy configuration throughout the company, and it allows file transfer across platforms using WiFi/hotspots without the need for internet connection.

CogVLM2 is a new generation of open source models that offer significant improvements in benchmarks such as TextVQA and DocVQA. It supports 8K content length, image resolution up to 1344 * 1344, and both Chinese and English languages. The project provides basic calling methods, fine-tuning examples, and OpenAI API format calling examples to help developers quickly get started with the model.

Evals provide a framework for evaluating large language models (LLMs) or systems built using LLMs. We offer an existing registry of evals to test different dimensions of OpenAI models and the ability to write your own custom evals for use cases you care about. You can also use your data to build private evals which represent the common LLMs patterns in your workflow without exposing any of that data publicly.

GPT-Jobhunter is an AI-powered job analysis tool that utilizes GPT to analyze job postings and offer personalized job recommendations to job seekers based on their resume. The tool allows users to upload their resume for AI analysis, conduct highly configurable job searches, and automate the job search pipeline. It also provides AI-based job-to-resume similarity scores to help users find suitable job opportunities.

Proactive Agent is a project aimed at constructing a fully active agent that can anticipate user's requirements and offer assistance without explicit requests. It includes a data collection and generation pipeline, automatic evaluator, and training agent. The project provides datasets, evaluation scripts, and prompts to finetune LLM for proactive agent. Features include environment sensing, assistance annotation, dynamic data generation, and construction pipeline with a high F1 score on the test set. The project is intended for coding, writing, and daily life scenarios, distributed under Apache License 2.0.

HyperChat is an open Chat client that utilizes various LLM APIs to enhance the Chat experience and offer productivity tools through the MCP protocol. It supports multiple LLMs like OpenAI, Claude, Qwen, Deepseek, GLM, Ollama. The platform includes a built-in MCP plugin market for easy installation and also allows manual installation of third-party MCPs. Features include Windows and MacOS support, resource support, tools support, English and Chinese language support, built-in MCP client 'hypertools', 'fetch' + 'search', Bot support, Artifacts rendering, KaTeX for mathematical formulas, WebDAV synchronization, and a MCP plugin market. Future plans include permission pop-up, scheduled tasks support, Projects + RAG support, tools implementation by LLM, and a local shell + nodejs + js on web runtime environment.

GTA5-Stand-LuaAIO is a comprehensive Lua script for Grand Theft Auto V that enhances gameplay by providing various features and functionalities. It is designed to streamline the gaming experience and offer players a wide range of customization options. The script includes features such as vehicle spawning, teleportation, weather control, and more, making it a versatile tool for GTA V players looking to enhance their gameplay.

aiosmtpd is an asyncio-based SMTP server implementation that provides a modern and efficient way to handle SMTP and LMTP protocols in Python 3. It replaces the outdated asyncore and asynchat modules with asyncio for improved asynchronous I/O operations. The project aims to offer a more user-friendly, extendable, and maintainable solution for handling email protocols in Python applications. It is actively maintained by experienced Python developers and offers full documentation for easy integration and usage.

ONNX Runtime Server is a server that provides TCP and HTTP/HTTPS REST APIs for ONNX inference. It aims to offer simple, high-performance ML inference and a good developer experience. Users can provide inference APIs for ONNX models without writing additional code by placing the models in the directory structure. Each session can choose between CPU or CUDA, analyze input/output, and provide Swagger API documentation for easy testing. Ready-to-run Docker images are available, making it convenient to deploy the server.

Empower Functions is a family of large language models (LLMs) that provide GPT-4 level capabilities for real-world 'tool using' use cases. These models offer compatibility support to be used as drop-in replacements, enabling interactions with external APIs by recognizing when a function needs to be called and generating JSON containing necessary arguments based on user inputs. This capability is crucial for building conversational agents and applications that convert natural language into API calls, facilitating tasks such as weather inquiries, data extraction, and interactions with knowledge bases. The models can handle multi-turn conversations, choose between tools or standard dialogue, ask for clarification on missing parameters, integrate responses with tool outputs in a streaming fashion, and efficiently execute multiple functions either in parallel or sequentially with dependencies.

AppFlowy.IO is an open-source alternative to Notion, providing users with control over their data and customizations. It aims to offer functionality, data security, and cross-platform native experience to individuals, as well as building blocks and collaboration infra services to enterprises and hackers. The tool is built with Flutter and Rust, supporting multiple platforms and emphasizing long-term maintainability. AppFlowy prioritizes data privacy, reliable native experience, and community-driven extensibility, aiming to democratize the creation of complex workplace management tools.

aiohomekit is a Python library that implements the HomeKit protocol for controlling HomeKit accessories using asyncio. It is primarily used with Home Assistant, targeting the same versions of Python and following their code standards. The library is still under development and does not offer API guarantees yet. It aims to match the behavior of real HAP controllers, even when not strictly specified, and works around issues like JSON formatting, boolean encoding, header sensitivity, and TCP packet splitting. aiohomekit is primarily tested with Phillips Hue and Eve Extend bridges via Home Assistant, but is known to work with many more devices. It does not support BLE accessories and is intended for client-side use only.

Aide is a code-first API documentation and utility library for Rust, along with other related utility crates for web-servers. It provides tools for creating API documentation and handling JSON request validation. The repository contains multiple crates that offer drop-in replacements for existing libraries, ensuring compatibility with Aide. Contributions are welcome, and the code is dual licensed under MIT and Apache-2.0. If Aide does not meet your requirements, you can explore similar libraries like paperclip, utoipa, and okapi.

Convoscope is a suite of smart glasses and web tools designed to augment conversations by providing live proactive agents that answer questions, offer definitions, insights, and alternative viewpoints. It includes features like 'Mira' AI Assistant, Convoscope Proactive AI Agents, Language Learning app, Screen Mirror functionality, and upcoming features such as Live Captions, ADHD Glasses, and Live Language Translation. The tool supports various smart glasses models and Android 12+ phones, offering a unique experience for real-life conversations, meetings, and video calls.

The Neo4j GraphRAG package for Python is an official repository that provides features for creating and managing vector indexes in Neo4j databases. It aims to offer developers a reliable package with long-term commitment, maintenance, and fast feature updates. The package supports various Python versions and includes functionalities for creating vector indexes, populating them, and performing similarity searches. It also provides guidelines for installation, examples, and development processes such as installing dependencies, making changes, and running tests.

Free AI Tips is a GitHub repository that provides weekly tips on Generative AI and Machine Learning. Users can register to receive these tips for free. The repository aims to offer valuable insights and knowledge in the field of AI and ML to help individuals enhance their skills and stay updated with the latest trends and developments.

AirAPI_Windows is a work in progress driver for the Nreal Air glasses, providing native windows support without nebula. The project aims to address slight drift in fusion configuration and is a collaborative effort by the community to offer open access to the glasses. Users can access precompiled AirAPI_Windows.dll along with hidapi.dll for usage. The tool allows building from source, including getting hidapi, cloning the project, and building Fusion and AirAPI_Windows DLL. The project is supported by contributors like abls, edwatt, and jakedowns, and users can show appreciation by buying a coffee for msmithdev.

Smartcat is a CLI interface that brings language models into the Unix ecosystem, allowing power users to leverage the capabilities of LLMs in their daily workflows. It features a minimalist design, seamless integration with terminal and editor workflows, and customizable prompts for specific tasks. Smartcat currently supports OpenAI, Mistral AI, and Anthropic APIs, providing access to a range of language models. With its ability to manipulate file and text streams, integrate with editors, and offer configurable settings, Smartcat empowers users to automate tasks, enhance code quality, and explore creative possibilities.

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