Cresta AI
Reinvent the contact center, with enterprise-grade generative AI
Description:
Cresta AI is a generative AI platform built for the contact center and trained on your data. It provides a suite of products that use AI to improve contact center performance, including Conversation Intelligence, Agent Assist, Knowledge Assist, and Virtual Agent. Cresta AI is used by leading companies in a variety of industries, including financial services, healthcare, and retail.
For Tasks:
For Jobs:
Features
- Analyze every conversation to uncover customer insights and behavioral best practices
- Provide real-time guidance to agents to help them resolve customer issues quickly and efficiently
- Automate after-call work, such as note-taking and interaction summaries
- Identify and address skill and knowledge gaps in agents
- Integrate with any contact center platform
Advantages
- Improved customer satisfaction
- Reduced costs
- Increased agent productivity
- Improved compliance
- Enhanced agent training
Disadvantages
- Can be expensive to implement
- Requires a significant amount of data to train the AI models
- May not be suitable for all contact centers
Frequently Asked Questions
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Q:What is Cresta AI?
A:Cresta AI is a generative AI platform built for the contact center and trained on your data. -
Q:What are the benefits of using Cresta AI?
A:Cresta AI can help you improve customer satisfaction, reduce costs, increase agent productivity, improve compliance, and enhance agent training. -
Q:How much does Cresta AI cost?
A:The cost of Cresta AI varies depending on the size of your contact center and the number of features you need. -
Q:How do I get started with Cresta AI?
A:You can request a demo of Cresta AI on the Cresta website.
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