Lang.ai
Unlock CX data with easy-to-use AI
Description:
Lang.ai is an AI-powered customer experience (CX) insights and automation platform designed for mid-market businesses. It helps businesses unlock CX data, increase automation beyond chatbots, drive decisions based on relevant and accurate CX insights, and improve the overall customer experience. Lang.ai offers a range of features, including intelligent triage of complex requests, email automation, continuous improvement of chatbots, granular tagging, proactive alerts, automated discovery of new topics, and custom taxonomies. It integrates seamlessly with popular helpdesks such as Zendesk, Salesforce, Intercom, Kustomer, Dixa, and Freshworks.
For Tasks:
For Jobs:
Features
- Intelligent triage of complex requests in real-time
- Email automation of one-touch issues
- Continuous improvement of chatbots
- Granular tagging with categories adapted to the nuances of your business
- Proactive email & slack alerts for growing topics
- Automated discovery of new topics in your data
- Custom taxonomies for product & other teams
- Shareable reports based on querying your customer data
Advantages
- Increase automation beyond your chatbot
- Drive decisions based on relevant & accurate CX insights
- Enable Product & other teams to leverage VoC
- Always synchronized and reliable data in your Data Warehouse
- Trusted AI that protects your most valuable asset -- your data
Disadvantages
- May require some technical expertise to set up and use
- Pricing may not be suitable for all businesses
- May not be able to handle all types of customer queries
Frequently Asked Questions
-
Q:What is Lang.ai?
A:Lang.ai is an AI-powered customer experience (CX) insights and automation platform designed for mid-market businesses. -
Q:What are the benefits of using Lang.ai?
A:Lang.ai can help businesses increase automation beyond chatbots, drive decisions based on relevant and accurate CX insights, and improve the overall customer experience. -
Q:How much does Lang.ai cost?
A:Lang.ai offers a range of pricing plans to suit different business needs. Please contact the Lang.ai sales team for more information. -
Q:Is Lang.ai easy to use?
A:Lang.ai is designed to be easy to use, with a user-friendly interface and intuitive features. -
Q:What kind of support does Lang.ai offer?
A:Lang.ai offers a range of support options, including documentation, FAQs, and email support.
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