AskHumans

AskHumans

Scale 1-to-1 Conversational Feedback

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Description:

AskHumans is a conversational feedback platform that enables businesses to collect and analyze customer feedback at scale. It uses AI to analyze open-ended questions and provide insights on customer opinions and experiences. This information can be used to improve products and services, align with customer needs, and create content for marketing and SEO.

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Features

Advantages

  • Uncover unexpected insights and authentic feedback
  • Reveal trends, satisfaction, concerns, and emotions
  • Engage customers by delivering tailored responses
  • Foster strong relationships and encourage loyalty
  • Understand what's working and what's not
  • Expose hidden truths and invaluable customer perspectives
  • The most powerful and natural way to understand their thoughts
  • Reward people with discounts and Amazon gift cards for their feedback
  • Transform customer feedback into actionable insights with AI-driven analysis
  • Encourage genuine, natural feedback
  • Suggest personalized replies to each respondent
  • Enable authentic connections with customer voice recordings
  • Incentivize customer participation with built-in rewards and discounts
  • Delve into customer sentiment with a superior scoring system beyond NPS
  • Engage audience reach via texts, QR codes, website embeds and emails
  • Customer feedback transforms into easy-to-understand graphs for quick analysis
  • Generate downloadable reports in PDF and CSV formats for easy sharing and further analysis

Disadvantages

  • May require a significant investment of time and resources to implement and maintain
  • May not be suitable for all types of businesses or use cases
  • May require specialized expertise to use effectively

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