Talklab
Turn your Tickets into actionable insights.
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Description:
Talklab is an AI-powered analytics tool for Zendesk tickets. It uses natural language models to analyze and classify ticket history by topics, sentiments, and more, delivering insightful and convenient reports. With Talklab, you can deeply understand your customer support and team interactions, identify the most pressing issues, and take action to solve them. You can also see a satisfaction score for each ticket and identify the customers that are most likely to churn, allowing you to take action before it's too late.
For Tasks:
analyze customer support tickets
identify customer pain points
predict customer churn
improve customer satisfaction
make data-driven decisions
For Jobs:
Features
- Analyze and classify ticket history by topics, sentiments, and more
- Identify the most pressing issues and take action to solve them
- See a satisfaction score for each ticket
- Identify the customers that are most likely to churn
- Create reports with charts displaying the trends of specific topics over time
Advantages
- Quickly identify the most pressing issues and take action to solve them
- Identify the customers that are most likely to churn and take action before it's too late
- Spot emerging trends early and address them before they escalate into problems
- Gain a deep understanding of your customer support and team interactions
- Improve the efficiency of your customer support team
Disadvantages
- May require some technical expertise to set up and use
- May not be suitable for all businesses, especially those with a small number of tickets
- Can be expensive for businesses with a large number of tickets
Frequently Asked Questions
-
Q:What is Talklab?
A:Talklab is an AI-powered analytics tool for Zendesk tickets. -
Q:What does Talklab do?
A:Talklab uses natural language models to analyze and classify ticket history by topics, sentiments, and more, delivering insightful and convenient reports. -
Q:How can Talklab help my business?
A:Talklab can help your business by providing you with insights into your customer support and team interactions, identifying the most pressing issues, and helping you to identify the customers that are most likely to churn. -
Q:How much does Talklab cost?
A:Talklab offers three plans: Lite ($250/month), Standard ($500/month), and Max ($800/month).
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