Prosodica
Changing the way contact centers do business
Monthly visits:0
Description:
Prosodica is a contact center analytics platform that uses AI and machine learning to analyze conversational speech behaviors and non-verbal measures to provide a human-like perspective of conversational quality. It helps businesses optimize operations, improve agent performance, and increase customer loyalty.
For Tasks:
analyze customer conversations
identify customer experience gaps
improve agent performance
drive sales and loyalty
optimize contact center operations
For Jobs:
contact center manager
quality assurance analyst
customer experience analyst
data scientist
business analyst
Features
- Analyzes conversational speech behaviors and non-verbal measures
- Provides a human-like perspective of conversational quality
- Helps businesses optimize operations, improve agent performance, and increase customer loyalty
- No long-term contracts or infrastructure costs
- High value output Customizable data to inform your coaching efforts
- Seamless integration Zero interruption to your current workflow
- Immediate ROI Receive value and actionable insights from day one
- Future-proof We keep up with the tech so you don’t have to
Advantages
- Save Money - no need to hire data scientists
- Save Time - no need to wait on survey results
- Professional Development - empower agents to take control of their growth
- Streamlined Process - real-time insights and data allow immediate coaching and learning moments to occur
- Gain Customer Loyalty - drive sales and loyalty with quality customer service
Disadvantages
- May be too expensive for small businesses
- May require a lot of training to use effectively
- May not be able to integrate with all contact center systems
Frequently Asked Questions
-
Q:What is Prosodica?
A:Prosodica is a contact center analytics platform that uses AI and machine learning to analyze conversational speech behaviors and non-verbal measures to provide a human-like perspective of conversational quality. -
Q:How can Prosodica help my business?
A:Prosodica can help your business optimize operations, improve agent performance, and increase customer loyalty. -
Q:How much does Prosodica cost?
A:Prosodica offers flexible price plans to meet the needs of businesses of all sizes. -
Q:How do I get started with Prosodica?
A:You can contact Prosodica to learn more about their services and pricing.
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