Best AI tools for< Optimize Contact Center Operations >
20 - AI tool Sites
Prosodica
Prosodica is a contact center analytics platform that uses AI and machine learning to analyze conversational speech behaviors and non-verbal measures to provide a human-like perspective of conversational quality. It helps businesses optimize operations, improve agent performance, and increase customer loyalty.
Hostcomm
Hostcomm is an AI application that offers a range of AI-driven solutions for customer service, contact centers, and business communications. The platform provides services such as AI customer service agents, predictive dialers, remote visual assistance, and interaction analytics. Hostcomm aims to enhance customer service experiences by blending traditional and AI-driven communications seamlessly. The company is trusted by business users from various industries and offers cloud contact center software that leverages automation, digitalization, and AI technology to transform business processes and drive growth.
[24]7.ai
The [24]7.ai website offers AI customer service platform products and solutions to enhance customer interactions and contact center operations. Powered by [24]7 Lumos AI, the platform provides tools for conversation automation, omnichannel contact center management, workforce engagement, campaign management, and conversation insights. It also offers services such as CX as a Service, managed customer engagement, analytics, professional services, and learning services. The platform aims to improve customer experience, reduce operating costs, and optimize marketing strategies through AI-powered automation and analytics.
NICE CXone
NICE CXone is a leading customer experience (CX) AI platform that helps organizations deliver exceptional customer experiences. With its unified interaction-centric platform, rich CX capabilities, and AI purpose-built for CX, NICE CXone empowers businesses to optimize and scale their CX operations, boost efficiency, and strengthen brand value.
KocharTech
KocharTech is an AI-backed technology solutions provider that offers knowledge management, IoT, and BPM solutions for various industries. The company focuses on accelerating value delivery through innovation and technology for over 15 years. They provide virtual contact center services, help start-ups outsource CX initiatives, make warehouses future-ready, and support revenue growth during market volatility in the telecom sector. KocharTech leverages human intelligence and technology to build digital solutions that empower businesses to stay ahead of the competition. Their offerings include business process management, IoT software solutions, content & cataloging, e-surveillance, and more.
Invoca
Invoca is a Conversation Intelligence AI Leader that offers a Revenue Execution Platform to help marketing, sales, and contact centers drive more revenue. The platform provides solutions for call tracking, artificial intelligence, and interaction management. It integrates with Google, social advertising platforms, and offers APIs & webhooks. Invoca caters to various industries such as automotive, financial services, healthcare, insurance, retail, telecom, and travel & hospitality. The platform helps optimize ad spend, boost campaign performance, prioritize high-value callers, improve agent performance, and streamline data activation.
1440.io
1440.io is an Omnichannel Engagement Suite designed for Salesforce, offering a comprehensive set of tools to streamline customer engagement across various channels. It enables businesses to unify conversations across the customer journey, leverage AI-powered chatbots, personalize interactions, and optimize contact centers. The platform is trusted by leading enterprise brands and aims to improve time-to-value by maximizing the 1440 minutes we all have each day. With features like messaging studio, translation studio, reputation studio, and commerce studio, 1440.io empowers customer-facing teams to deliver premium experiences and drive sales through conversational commerce.
Observe.AI
Observe.AI is a conversation intelligence software designed for contact centers, offering a suite of AI-powered tools to enhance customer interactions, support agents in real-time, and improve overall customer satisfaction. The platform combines advanced analytics, automation, and real-time assistance to drive continuous improvement and boost operational efficiency. Trusted by over 350 enterprises worldwide, Observe.AI helps businesses transform customer conversations into actionable insights, leading to measurable results such as increased sales conversions, improved compliance adherence, and enhanced customer sentiment.
Waanee AI
Waanee.ai is a leading AI solution for contact centers, offering a range of AI-powered tools and solutions to transform customer conversations. It provides services such as AI-powered conversation audit, cloud contact center with built-in CRM, intelligent virtual agents, and more. Waanee.ai aims to enhance customer engagement and satisfaction by leveraging advanced AI technology to optimize customer interactions and streamline operational processes.
NICE
NICE is a leading Customer Experience (CX) AI Platform offering a range of AI-driven solutions for businesses to enhance customer experiences, optimize workforce engagement, and improve operational efficiency. The platform provides AI companions for contact center employees, AI-driven customer self-service, AI tools for CX leaders, and actionable insights through CX analytics. NICE also offers solutions tailored for various industries such as healthcare, retail, financial services, insurance, telecom, travel, and hospitality. With a focus on transforming experiences with AI, NICE helps businesses identify behaviors that drive frictionless customer experiences, boost customer loyalty, empower agents, and drive digital transformation.
InsightPro
InsightPro is a workforce analytics platform specifically designed for healthcare payers. It integrates claims processing, quality assurance, training, and contact center functionalities, all powered by AI and machine learning. The platform offers capabilities such as dashboards, team productivity, workforce optimization, workload management, workforce access, real-time monitoring, and training management. InsightPro aims to improve operational efficiencies, reduce costs, enhance workforce planning, and foster team collaboration within payer organizations.
Nextiva
Nextiva is a Unified Customer Experience Management Platform that offers a wide range of AI-powered solutions to help businesses acquire, retain, and grow their customers. It provides personalized customer experiences across various channels, real-time customer insight, automation, workforce engagement management, and more. Nextiva aims to enhance customer interactions, reduce operational costs, and maximize technology investments through its innovative platform.
SymTrain
SymTrain is an AI-powered platform that automates training and coaching for contact center agents. By utilizing simulations and AI technology, SymTrain offers a cost-effective solution that enhances agent performance, reduces training time, and improves overall customer satisfaction. The platform provides automated role-play scenarios, consistent feedback, and data-driven coaching to help organizations streamline their training processes and achieve better results. SymTrain revolutionizes how companies train and coach their agents, leading to increased efficiency, revenue, and customer satisfaction.
Kore.ai
Kore.ai is an AI application that offers a wide range of conversational AI solutions for various industries such as financial services, healthcare, retail, and more. The platform provides features like automation, contact center AI, agent AI, search AI, and document segmentation. With a focus on customer, employee, and agent experiences, Kore.ai aims to optimize interactions through AI technologies. The platform also offers resources like blog posts, whitepapers, webinars, and technical documentation to support users in leveraging AI for their businesses.
TestMarket
TestMarket is an AI-powered sales optimization platform for online marketplace sellers. It offers a range of services to help sellers increase their visibility, boost sales, and improve their overall performance on marketplaces such as Amazon, Etsy, and Walmart. TestMarket's services include product promotion, keyword analysis, Google Ads and SEO optimization, and advertising optimization.
Image Marketing Group
Image Marketing Group is an AI-powered marketing agency that offers comprehensive branding, content marketing, SEO, website design and development, PPC advertising, AI services, design services, training services, and consulting. They specialize in transforming brands through storytelling, AI integration, visual design, and strategic marketing campaigns. With over 25 years of experience, they provide tailored solutions to enhance brand visibility, customer engagement, and business growth.
Mindful AI Media
Mindful AI Media is a platform offering AI-powered tools and digital solutions to optimize business operations. They provide customized solutions for businesses of all sizes, focusing on innovation, integrity, and empathy. The platform offers products like Business App Pro, Grand Central AI, and Inbox Pro to help businesses streamline operations, enhance customer experience, and drive growth. Mindful AI Media aims to empower businesses through cutting-edge technology and ethical use of data.
Dot Analytics
Dot Analytics is a growth-focused data analytics agency that offers a wide range of services including data analytics, data engineering, data visualization, data science, big data analytics, AI consulting, and more. They specialize in providing analytics solutions for data-driven business managers seeking accuracy, statistics, and data to drive revenue growth. With over 6 years of experience, they offer tailored analytics solutions to optimize customer acquisition cost, lifetime value, average order value, and conversions. Dot Analytics partners with clients from various industries to provide transparent, maintenance, and optimization services.
Strictly
Strictly is an AI tool designed for service businesses to create and optimize websites, deploy AI chatbots, and improve SEO strategies. It offers fast website creation, AI chatbots for customer service and sales, one-click SEO optimization, and AI assistance for learning and decision-making. Strictly.ai aims to help businesses attract more customers, increase revenue, and improve search presence by leveraging AI technology.
DisplayGateGuard
DisplayGateGuard is an AI-powered brand safety and suitability provider that helps advertisers choose the right placements, isolate fraudulent websites, and enhance brand safety and suitability. The platform offers curated inclusion and exclusion lists to provide deeper insights into the environments and contexts where ads are shown, ensuring campaigns reach the right audience effectively. Leveraging artificial intelligence, DisplayGateGuard assesses websites through diverse metrics to curate placement lists that align seamlessly with advertisers' specific requirements and values.
20 - Open Source AI Tools
cl-waffe2
cl-waffe2 is an experimental deep learning framework in Common Lisp, providing fast, systematic, and customizable matrix operations, reverse mode tape-based Automatic Differentiation, and neural network model building and training features accelerated by a JIT Compiler. It offers abstraction layers, extensibility, inlining, graph-level optimization, visualization, debugging, systematic nodes, and symbolic differentiation. Users can easily write extensions and optimize their networks without overheads. The framework is designed to eliminate barriers between users and developers, allowing for easy customization and extension.
LLM-Pruner
LLM-Pruner is a tool for structural pruning of large language models, allowing task-agnostic compression while retaining multi-task solving ability. It supports automatic structural pruning of various LLMs with minimal human effort. The tool is efficient, requiring only 3 minutes for pruning and 3 hours for post-training. Supported LLMs include Llama-3.1, Llama-3, Llama-2, LLaMA, BLOOM, Vicuna, and Baichuan. Updates include support for new LLMs like GQA and BLOOM, as well as fine-tuning results achieving high accuracy. The tool provides step-by-step instructions for pruning, post-training, and evaluation, along with a Gradio interface for text generation. Limitations include issues with generating repetitive or nonsensical tokens in compressed models and manual operations for certain models.
DB-GPT
DB-GPT is a personal database administrator that can solve database problems by reading documents, using various tools, and writing analysis reports. It is currently undergoing an upgrade. **Features:** * **Online Demo:** * Import documents into the knowledge base * Utilize the knowledge base for well-founded Q&A and diagnosis analysis of abnormal alarms * Send feedbacks to refine the intermediate diagnosis results * Edit the diagnosis result * Browse all historical diagnosis results, used metrics, and detailed diagnosis processes * **Language Support:** * English (default) * Chinese (add "language: zh" in config.yaml) * **New Frontend:** * Knowledgebase + Chat Q&A + Diagnosis + Report Replay * **Extreme Speed Version for localized llms:** * 4-bit quantized LLM (reducing inference time by 1/3) * vllm for fast inference (qwen) * Tiny LLM * **Multi-path extraction of document knowledge:** * Vector database (ChromaDB) * RESTful Search Engine (Elasticsearch) * **Expert prompt generation using document knowledge** * **Upgrade the LLM-based diagnosis mechanism:** * Task Dispatching -> Concurrent Diagnosis -> Cross Review -> Report Generation * Synchronous Concurrency Mechanism during LLM inference * **Support monitoring and optimization tools in multiple levels:** * Monitoring metrics (Prometheus) * Flame graph in code level * Diagnosis knowledge retrieval (dbmind) * Logical query transformations (Calcite) * Index optimization algorithms (for PostgreSQL) * Physical operator hints (for PostgreSQL) * Backup and Point-in-time Recovery (Pigsty) * **Continuously updated papers and experimental reports** This project is constantly evolving with new features. Don't forget to star ⭐ and watch 👀 to stay up to date.
Liger-Kernel
Liger Kernel is a collection of Triton kernels designed for LLM training, increasing training throughput by 20% and reducing memory usage by 60%. It includes Hugging Face Compatible modules like RMSNorm, RoPE, SwiGLU, CrossEntropy, and FusedLinearCrossEntropy. The tool works with Flash Attention, PyTorch FSDP, and Microsoft DeepSpeed, aiming to enhance model efficiency and performance for researchers, ML practitioners, and curious novices.
gpt-researcher
GPT Researcher is an autonomous agent designed for comprehensive online research on a variety of tasks. It can produce detailed, factual, and unbiased research reports with customization options. The tool addresses issues of speed, determinism, and reliability by leveraging parallelized agent work. The main idea involves running 'planner' and 'execution' agents to generate research questions, seek related information, and create research reports. GPT Researcher optimizes costs and completes tasks in around 3 minutes. Features include generating long research reports, aggregating web sources, an easy-to-use web interface, scraping web sources, and exporting reports to various formats.
UFO
UFO is a UI-focused dual-agent framework to fulfill user requests on Windows OS by seamlessly navigating and operating within individual or spanning multiple applications.
DB-GPT-Hub
DB-GPT-Hub is an experimental project leveraging Large Language Models (LLMs) for Text-to-SQL parsing. It includes stages like data collection, preprocessing, model selection, construction, and fine-tuning of model weights. The project aims to enhance Text-to-SQL capabilities, reduce model training costs, and enable developers to contribute to improving Text-to-SQL accuracy. The ultimate goal is to achieve automated question-answering based on databases, allowing users to execute complex database queries using natural language descriptions. The project has successfully integrated multiple large models and established a comprehensive workflow for data processing, SFT model training, prediction output, and evaluation.
Awesome-LLM-Long-Context-Modeling
This repository includes papers and blogs about Efficient Transformers, Length Extrapolation, Long Term Memory, Retrieval Augmented Generation(RAG), and Evaluation for Long Context Modeling.
MATLAB-Simulink-Challenge-Project-Hub
MATLAB-Simulink-Challenge-Project-Hub is a repository aimed at contributing to the progress of engineering and science by providing challenge projects with real industry relevance and societal impact. The repository offers a wide range of projects covering various technology trends such as Artificial Intelligence, Autonomous Vehicles, Big Data, Computer Vision, and Sustainability. Participants can gain practical skills with MATLAB and Simulink while making a significant contribution to science and engineering. The projects are designed to enhance expertise in areas like Sustainability and Renewable Energy, Control, Modeling and Simulation, Machine Learning, and Robotics. By participating in these projects, individuals can receive official recognition for their problem-solving skills from technology leaders at MathWorks and earn rewards upon project completion.
timefold-solver
Timefold Solver is an optimization engine evolved from OptaPlanner. Developed by the original OptaPlanner team, our aim is to free the world of wasteful planning.
holoinsight
HoloInsight is a cloud-native observability platform that provides low-cost and high-performance monitoring services for cloud-native applications. It offers deep insights through real-time log analysis and AI integration. The platform is designed to help users gain a comprehensive understanding of their applications' performance and behavior in the cloud environment. HoloInsight is easy to deploy using Docker and Kubernetes, making it a versatile tool for monitoring and optimizing cloud-native applications. With a focus on scalability and efficiency, HoloInsight is suitable for organizations looking to enhance their observability and monitoring capabilities in the cloud.
clearml-server
ClearML Server is a backend service infrastructure for ClearML, facilitating collaboration and experiment management. It includes a web app, RESTful API, and file server for storing images and models. Users can deploy ClearML Server using Docker, AWS EC2 AMI, or Kubernetes. The system design supports single IP or sub-domain configurations with specific open ports. ClearML-Agent Services container allows launching long-lasting jobs and various use cases like auto-scaler service, controllers, optimizer, and applications. Advanced functionality includes web login authentication and non-responsive experiments watchdog. Upgrading ClearML Server involves stopping containers, backing up data, downloading the latest docker-compose.yml file, configuring ClearML-Agent Services, and spinning up docker containers. Community support is available through ClearML FAQ, Stack Overflow, GitHub issues, and email contact.
MyScaleDB
MyScaleDB is a SQL vector database optimized for AI applications, enabling developers to manage and process massive volumes of data efficiently. It offers fast and powerful vector search, filtered search, and SQL-vector join queries, making it fully SQL-compatible. MyScaleDB provides unmatched performance and scalability by leveraging cutting-edge OLAP database architecture and advanced vector algorithms. It is production-ready for AI applications, supporting structured data, text, vector, JSON, geospatial, and time-series data. MyScale Cloud offers fully-managed MyScaleDB with premium features on billion-scale data, making it cost-effective and simpler to use compared to specialized vector databases. Built on top of ClickHouse, MyScaleDB combines structured and vector search efficiently, ensuring high accuracy and performance in filtered search operations.
PentestGPT
PentestGPT is a penetration testing tool empowered by ChatGPT, designed to automate the penetration testing process. It operates interactively to guide penetration testers in overall progress and specific operations. The tool supports solving easy to medium HackTheBox machines and other CTF challenges. Users can use PentestGPT to perform tasks like testing connections, using different reasoning models, discussing with the tool, searching on Google, and generating reports. It also supports local LLMs with custom parsers for advanced users.
myscaledb
MyScaleDB is a SQL vector database designed for scalable AI applications, enabling developers to efficiently manage and process massive volumes of data using familiar SQL. It offers fast and efficient vector search, filtered search, and SQL-vector join queries. MyScaleDB is fully SQL-compatible and production-ready for AI applications, providing unmatched performance and scalability through cutting-edge OLAP architecture and advanced vector algorithms. Built on top of ClickHouse, it combines structured and vectorized data management for high accuracy and speed in filtered searches.
blinkid-ios
BlinkID iOS is a mobile SDK that enables developers to easily integrate ID scanning and data extraction capabilities into their iOS applications. The SDK supports scanning and processing various types of identity documents, such as passports, driver's licenses, and ID cards. It provides accurate and fast data extraction, including personal information and document details. With BlinkID iOS, developers can enhance their apps with secure and reliable ID verification functionality, improving user experience and streamlining identity verification processes.
20 - OpenAI Gpts
Magento Guru
Expert in Magento and Adobe Commerce, ready to share knowledge. For creation and support of Magento and Adobe Commerce stores - contact https://magenable.com.au
Cloner
Clone and replicate the source site using a screenshot, while enabling continuous development and optimization capabilities. - 通过截图复制源站点前端代码,同时具备持续开发和优化功能。Any Issue: contact me @X: https://twitter.com/tb_xy09
Contract Administration Advisor
Advises on contract administration to optimize procurement processes.
Solidity Contract Auditor
Auditor for Solidity contracts, focusing on security, bug-finding and gas efficiency.
Supplier Relationship Management Advisor
Streamlines supplier interactions to optimize organizational efficiency and cost-effectiveness.
Solidity Developer
An expert Solidity developer aiding in smart contract creation and optimization.
Solidity Sage
Your personal Ethereum magician — Simply ask a question or provide a code sample for insights into vulnerabilities, gas optimizations, and best practices. Don't be shy to ask about tooling and legendary attacks.
CV & Resume ATS Optimize + 🔴Match-JOB🔴
Professional Resume & CV Assistant 📝 Optimize for ATS 🤖 Tailor to Job Descriptions 🎯 Compelling Content ✨ Interview Tips 💡
Website Conversion by B12
I'll help you optimize your website for more conversions, and compare your site's CRO potential to competitors’.
Thermodynamics Advisor
Advises on thermodynamics processes to optimize system efficiency.
Cloud Architecture Advisor
Guides cloud strategy and architecture to optimize business operations.
International Tax Advisor
Advises on international tax matters to optimize company's global tax position.
Investment Management Advisor
Provides strategic financial guidance for investment behavior to optimize organization's wealth.
ESG Strategy Navigator 🌱🧭
Optimize your business with sustainable practices! ESG Strategy Navigator helps integrate Environmental, Social, Governance (ESG) factors into corporate strategy, ensuring compliance, ethical impact, and value creation. 🌟