Best AI tools for< Ticketing Manager >

DeskDay is a chat-based service desk solution designed for MSPs to revolutionize their ticketing experience with real-time chat, intuitive workflows, and automation. It offers features like Conversational Ticketing, Multi-platform Service Desk, Chat-based Project Management, Multi-channel Support, and Contract Management. DeskDay streamlines ticket management, project tracking, and billing processes, providing faster interactions, time savings, and increased revenue for MSPs.

CyanArrow is an AI-first help desk application designed for solopreneurs to supercharge their customer service with AI chatbots and ticketing system. The application aims to address the challenges faced by solopreneurs in providing 24/7 customer support, leading to service gaps and unhappy customers. CyanArrow offers features such as 24/7 quality support, instant FAQ responses, time and resource savings, efficiency boost, and ticket volume reduction. The application helps businesses enhance customer support, save time, and ultimately boost profits by leveraging AI technology.

Merge is a unified platform offering a single API for various integrations such as HR, Payroll, Accounting, Ticketing, CRM, ATS, and File Storage. It enables businesses to streamline data synchronization, automate processes, and leverage powerful AI features to enhance decision-making and operational efficiency. Merge prioritizes security and compliance, adhering to industry standards like SOC 2 Type II, ISO 27001, HIPAA, and GDPR. With a focus on product engineering, GTM strategies, and customer success, Merge empowers organizations to accelerate integration timelines and drive revenue growth.

Wallu is an AI-powered chatbot designed to automate customer support on Discord servers. It can answer frequently asked questions (FAQs) and provide support like a 24/7 staff member. Wallu can understand FAQs and documents in multiple languages and also answer users in their native language. It is controlled by an admin panel that allows for fine-tuned control of what channels it operates in, documents to be used in answers, and FAQs to source information from. Wallu is easy to use and can be added to any Discord server with just a few clicks.

Glassix is an AI Customer Support, Omnichannel Ticketing, and Chatbot Software Platform that offers a unified inbox for managing business conversations across various messaging channels. It provides features such as conversation routing engine, cross channel continuity, customer conversation history, rich media & large files sharing, and visual chatbot builder. Glassix helps companies drive customer delight through personalized and automated interactions, leveraging Conversational AI and sophisticated Chatbots. It enables real-time agent takeover and facilitates seamless communication across channels to enhance customer satisfaction and efficiency.

Yellow.ai is a leading provider of AI-powered customer service automation solutions. Its Dynamic Automation Platform (DAP) is built on multi-LLM architecture and continuously trains on billions of conversations for scale, speed, and accuracy. Yellow.ai's platform leverages the latest advancements in NLP and generative AI to deliver empathetic and context-aware conversations that exceed customer expectations across channels. With its enterprise-grade security, advanced analytics, and zero-setup bot deployment, Yellow.ai helps businesses transform their customer and employee experiences with AI-powered automation.

ClearFeed is an AI-powered support platform designed for Slack and MS Teams, offering a next-gen support experience. It streamlines communication, enables private collaboration, and delivers resolutions 5X faster. The platform brings core helpdesk functions to Slack and MS Teams, leveraging AI to resolve queries efficiently. ClearFeed is trusted by leading companies globally and has received positive reviews for its ability to enhance support efficiency and productivity.

InteractIQ is an AI-powered customer service solution that helps businesses automate support, generate leads, and provide a 24/7 customizable chatbot. It uses AI to categorize and prioritize support tickets, provide instant replies, and offer multilingual support. InteractIQ integrates with various platforms and offers customization options to match brand identity. It combines AI capabilities with human support to enhance customer engagement and streamline support operations.

Waitlyst.co is a website that is currently under development and not yet launched. The domain is registered at Dynadot.com and is expected to be live in the future. The purpose and functionality of the website are not disclosed in the provided text, but it seems to be related to managing waitlists or reservations for events, services, or products. The website is expected to offer a platform for users to create and manage waitlists efficiently.

The website offers AI-powered solutions for customer service automation, including chatbots, email bots, and ticket system assistants. It provides tools like OMQ Chatbot, OMQ Help, OMQ Contact, OMQ Assist, and OMQ Reply to streamline customer interactions and improve efficiency. The platform leverages artificial intelligence to provide real-time responses, reduce support efforts, and enhance customer satisfaction across various communication channels.

FeedLens is an AI-powered app review management tool designed for customer-first teams. It leverages cutting-edge AI models to extract insights from app reviews, provide contextually relevant replies, and offer actionable feedback. With FeedLens, users can engage effortlessly with reviews, chat with a custom-trained chatbot, stay informed about competitors, and integrate with ticketing tools for efficient workflow management.

Harriet is an AI-powered employee experience platform designed to engage teams and provide seamless support. It offers instant AI support, HR ticketing system, knowledge management, automated employee lifecycle, people calendar planner, analytics, and insights. Harriet aims to make employees' lives easier by providing quick responses, seamless automation, and accurate information through various communication channels like Slack, Teams, GChat, and SMS. The platform is integrated with HR systems, trained on company policies, and offers 24/7 support. Harriet helps organizations improve productivity, employee satisfaction, and operational efficiency.

Rannkly is a comprehensive AI-powered platform offering review management, social media management, campaign management, messaging management, ticketing management, website widgets, and forms. It helps businesses collect, monitor, analyze, and respond to customer reviews, enhance brand presence on social media, streamline marketing campaigns, improve customer communication, and gather valuable data through forms. Rannkly integrates with over 100 platforms, simplifying the process of acquiring reviews, engaging with customers, and boosting revenue. The platform prioritizes data protection and offers various tools to enhance customer experience and streamline business operations.

Struxe is a comprehensive productivity suite that seamlessly integrates internal social networking with essential tools for collaborative innovation, project management, documentation, and idea creation. It offers a range of features including AI assistants, project management, ticketing, internal wiki, user workspaces, and more. Struxe aims to enhance team productivity, streamline communication, and foster a sense of community within organizations.

Tawk.to is a free live chat software that allows businesses to communicate with their customers in real time. It offers a range of features including live chat, ticketing, a knowledge base, and chat pages. Tawk.to is easy to set up and use, and it can be customized to match the look and feel of your website. It is a great way to improve customer service and increase sales.

AIHelp is a customer service support and in-app ticketing system that provides businesses with a variety of tools to improve their customer support operations. These tools include an AI chatbot, in-app chat and feedback, customizable AI forms, in-app operation, and more. AIHelp is designed to be easy to use and customize, and it can be integrated with a variety of platforms. It is a powerful tool that can help businesses improve their customer satisfaction and retention rates.

Unthread is an AI-powered support tool integrated with Slack, designed to streamline customer interactions and automate support processes. It offers features such as AI-generated support responses, shared email inbox, in-app live chat, and IT ticketing solutions. Unthread aims to enhance customer support efficiency by leveraging AI technology to prioritize, assign, and resolve tickets instantly, while providing a seamless experience for both users and customers.

ChatFlow is an AI-driven customer support application that revolutionizes customer service for startups and SMEs. It offers a modern, scalable, and intelligent solution to help businesses build customer satisfaction. With features like live chat, AI-powered chatbots, automated ticketing, multi-channel integration, analytics and reporting, and a knowledge base, ChatFlow empowers businesses to provide unrivaled customer support. The application ensures high availability with 24/7 automated customer support, reducing wait times and increasing customer happiness.

Keep is an open-source AIOps platform designed for large enterprises, offering a comprehensive solution for managing alerts and events at scale. It provides features such as enrichment, workflows, a single pane of glass view, and over 90 integrations. Keep leverages AI technology to enhance IT operations by providing alert correlation based on past incidents and a continuous feedback loop. The platform integrates with various monitoring systems, incident response tools, ticketing systems, and more, offering advanced querying and data analysis capabilities. Keep is suitable for SREs, operators, engineers, startups, and global enterprises looking to efficiently manage alerts in complex environments.

Simulacrum AI is a conversational AI chat assistant that helps businesses enhance their websites by handling customer inquiries like humans, reducing support queries by up to 80%. It offers lead generation capabilities, allowing businesses to detect CTA's, summarize conversations, create leads, and send emails to admins. Simulacrum AI also features a ticketing system that automatically creates tickets when AI cannot process user inquiries and integrates with CRM systems to create or attach tickets, analyze conversations, and prioritize tickets. Additionally, Simulacrum AI provides a knowledge base where businesses can store information and content for AI to utilize in answering user questions.

Tiledesk is an open-source live chat platform with integrated chatbots written in Node.js and Express. It is designed to be a multi-channel platform for web, Android, and iOS, and it can be used to increase sales or provide post-sales customer service. Tiledesk's chatbot technology allows for automation of conversations, and it also provides APIs and webhooks for connecting external applications. Additionally, it offers a marketplace for apps and features such as CRM, ticketing, and data export.

Vrt-Cogs is a collection of various useful and fun plugins (cogs) for Red-DiscordBot, allowing users to enhance their Discord server experience. The repository includes a wide range of cogs such as an intuitive ban appeal system, an AI assistant powered by OpenAI's ChatGPT, tools for documenting cogs, managing bank balances, tracking economy, hosting events, translating messages, sending emails, managing guild settings, playing games, and more. These cogs offer functionalities to automate tasks, engage users, and enhance server management. The repository also provides tools for profiling cogs, managing Space Engineers servers, setting up a ticket system, integrating with Upgrade.Chat API, accessing Xbox profiles, and more.

Obsei is an open-source, low-code, AI powered automation tool that consists of an Observer to collect unstructured data from various sources, an Analyzer to analyze the collected data with various AI tasks, and an Informer to send analyzed data to various destinations. The tool is suitable for scheduled jobs or serverless applications as all Observers can store their state in databases. Obsei is still in alpha stage, so caution is advised when using it in production. The tool can be used for social listening, alerting/notification, automatic customer issue creation, extraction of deeper insights from feedbacks, market research, dataset creation for various AI tasks, and more based on creativity.

Panora is an open-source unified API tool that allows users to easily integrate and interact with various software platforms. It provides features like Magic Links for data access, Custom Fields for specific data points, Passthrough Requests for interacting with other platforms, and Webhooks for receiving normalized data. The tool supports integrations with CRM, Ticketing, ATS, HRIS, File Storage, Ecommerce, and more. Users can easily manage contacts, deals, notes, engagements, tasks, users, companies, and other data across different platforms. Panora aims to simplify data management and streamline workflows for businesses.

The airport-codes repository contains a list of airport codes from around the world, including IATA and ICAO codes. The data is sourced from multiple different sources and is updated nightly. The repository provides a script to process the data and merge location coordinates. The data can be used for various purposes such as passenger reservation, ticketing, and ATC systems.

Tools4AI is a Java-based Agentic Framework for building AI agents to integrate with enterprise Java applications. It enables the conversion of natural language prompts into actionable behaviors, streamlining user interactions with complex systems. By leveraging AI capabilities, it enhances productivity and innovation across diverse applications. The framework allows for seamless integration of AI with various systems, such as customer service applications, to interpret user requests, trigger actions, and streamline workflows. Prompt prediction anticipates user actions based on input prompts, enhancing user experience by proactively suggesting relevant actions or services based on context.

Parea AI provides a SDK to evaluate & monitor AI applications. It allows users to test, evaluate, and monitor their AI models by defining and running experiments. The SDK also enables logging and observability for AI applications, as well as deploying prompts to facilitate collaboration between engineers and subject-matter experts. Users can automatically log calls to OpenAI and Anthropic, create hierarchical traces of their applications, and deploy prompts for integration into their applications.

The Slack Bot is a tool designed to enhance the workflow of development teams by integrating with Jenkins, GitHub, GitLab, and Jira. It allows for custom commands, macros, crons, and project-specific commands to be implemented easily. Users can interact with the bot through Slack messages, execute commands, and monitor job progress. The bot supports features like starting and monitoring Jenkins jobs, tracking pull requests, querying Jira information, creating buttons for interactions, generating images with DALL-E, playing quiz games, checking weather, defining custom commands, and more. Configuration is managed via YAML files, allowing users to set up credentials for external services, define custom commands, schedule cron jobs, and configure VCS systems like Bitbucket for automated branch lookup in Jenkins triggers.

AgentKit is a framework for creating and orchestrating AI Agents, enabling developers to build, test, and deploy reliable AI applications at scale. It allows for creating networked agents with separate tasks and instructions to solve specific tasks, as well as simple agents for tasks like writing content. The framework requires the Inngest TypeScript SDK as a dependency and provides documentation on agents, tools, network, state, and routing. Example projects showcase AgentKit in action, such as the Test Writing Network demo using Workflow Kit, Supabase, and OpenAI.

GPT4DFCI is a private and secure generative AI tool based on GPT-4, deployed for non-clinical use at Dana-Farber Cancer Institute. The tool is overseen by the Dana-Farber AI Governance Committee and developed by the Dana-Farber Informatics & Analytics Department. The repository includes manuscript & policy details, training material, front-end and back-end code, infrastructure information, API client for programmatic use, licensing details, and contact information.

Pake is a tool that allows users to turn any webpage into a desktop app with ease. It is lightweight, fast, and supports Mac, Windows, and Linux. Pake provides a battery-included package with shortcut pass-through, immersive windows, and minimalist customization. Users can explore popular packages like WeRead, Twitter, Grok, DeepSeek, ChatGPT, Gemini, YouTube Music, YouTube, LiZhi, ProgramMusic, Excalidraw, and XiaoHongShu. The tool is suitable for beginners, developers, and hackers, offering command-line packaging and advanced usage options. Pake is developed by a community of contributors and offers support through various channels like GitHub, Twitter, and Telegram.

Data Privacy for Event Management and Ticketing Services handle personal data such as names, contact details, and payment information for event registrations and ticket purchases.

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