Best AI tools for< Omnichannel Marketer >

Emarsys is an omnichannel customer engagement platform that helps marketers deliver AI-powered personalized engagement across various channels to drive business outcomes. The platform offers capabilities such as AI marketing, personalization, customer data management, marketing automation, omnichannel marketing, customer loyalty strategies, reporting and analytics, and technology integrations. Emarsys aims to provide solutions that delight customers and achieve exceptional business results by leveraging AI technology. The platform caters to industries like retail, e-commerce, consumer products, travel & hospitality, sports & entertainment, and media and communications.

JotURL is an all-in-one link management platform that helps users build their brand, track leads, and convert more business. It offers a suite of tools for creating branded links, QR codes, custom link previews, conversion tracking, UTM building, activity monitoring, deep linking, retargeting, and call-to-actions. With a user-friendly dashboard, JotURL allows users to optimize their marketing spend and track audience engagement across all channels. Trusted by thousands of companies and marketers, JotURL provides a reliable solution for managing tracking links and improving user engagement.

User.com is a marketing automation platform that offers a wide range of features to help businesses streamline their marketing, sales, and customer support processes. It provides tools for customer data management, CRM, mobile integration, segmentation, no-code automations, analytics, omnichannel experiences, email marketing, push notifications, and more. The platform aims to deliver personalized and engaging user experiences through automation and data-driven insights.

Pixai is an AI-driven content hub designed to help businesses publish content faster and more efficiently. It offers features such as seamless product synchronization, dynamic catalog management, personalization at scale, instant content generation, and omnichannel visibility. Pixai streamlines tasks like catalog management, content creation, and distribution, enabling users to automate processes and deliver targeted, meaningful content to customers. The platform aims to revolutionize content creation by generating engaging, personalized experiences and empowering users to connect with their audience with purpose and precision.

Quintype is an AI-powered Digital Newsroom Growth Platform that helps publishers transform their digital newsrooms to increase website traffic, engage with the audience, and generate revenue from loyal subscribers. It offers solutions for content management, audience engagement, subscription and paywall management, API integrations, and more. Quintype leverages AI technology to provide innovative storytelling, audience insights, moderation, and syndication. The platform is trusted by global publishers to deliver high-quality experiences and drive website traffic. With a focus on mobile journalism and omnichannel distribution, Quintype enables publishers to create, distribute, and monetize content effectively.

Bloomreach is an AI-powered ecommerce personalization platform that integrates real-time customer and product data to enable personalized marketing, product discovery, content, and conversational shopping. It offers solutions for marketers, merchandisers, and data-driven executives, helping businesses optimize performance, increase profitability, and enhance customer experiences.

Spok is an AI-powered marketing tool that provides data-driven insights to help marketers uncover hidden growth opportunities. It combs the largest dataset in the world (the internet) to deliver curated lists of keyword opportunities and create cohesive content strategies in under 60 seconds. Spok assists in making smarter, faster decisions by offering actionable insights, smart keyword recommendations, and integrated marketing strategies. It personalizes recommendations based on the user's business and supports the creation of data-driven marketing plans 5x faster. The tool aims to bridge the gap between keyword research and content generation by focusing on strategy and omni-channel marketing.

Omnichat Blog 2.0 is an AI-powered platform that offers omnichannel messaging solutions for businesses, enabling seamless communication with customers across various messaging channels such as WhatsApp, Facebook Messenger, Instagram, LINE, and WeChat. The platform provides features like automated messaging, chatbot development, personalized customer interactions, and integration of messaging channels into existing systems. With a focus on enhancing customer communication and driving growth, Omnichat helps businesses improve sales, customer satisfaction, and marketing strategies.

Whelp is an omnichannel inbox software that helps businesses connect with customers on Voice, Email, Live Chat, SMS, and WhatsApp for seamless, personalized service. It offers a unified customer view, AI-powered automations, advanced reporting, and customizable communication campaigns. Whelp's platform simplifies the process of managing and responding to customer inquiries and concerns by consolidating all of their interactions and data in one place. It allows businesses to easily customize and automate their communication campaigns, sending bulk messages via WhatsApp, Telegram, Email, and Facebook Messenger. The chatbot builder on this platform makes it easy to design and deploy chatbots that can provide customers with 24/7 service and quick responses to their inquiries and concerns.

Aktana is an AI and mobile intelligence platform designed for the pharmaceutical and life sciences industry. It offers a suite of products and solutions to help companies develop, plan, and execute go-to-market strategies with precision. Aktana's AI-powered tools enable real-time synchronization and refinement of strategies, leading to increased operational efficiency and sales lift for biopharma leaders. The platform provides immediate feedback from the field, reducing costs and increasing revenues for global pharmaceutical companies.

Omni Engage is a powerful omnichannel communications software designed to help businesses create meaningful and personalized interactions with their customers. It allows businesses to connect with their audience across multiple channels, including email, social media, and voice, and deliver a consistent and memorable experience for every customer. Omni Engage simplifies customer engagement with its Unified Inbox, which enables agents to handle requests from all channels seamlessly and efficiently. It also offers AI automation with Omni Automate, which streamlines customer interactions by automating routine inquiries and providing rapid response times. With its robust reporting and analytics capabilities, Omni Engage empowers supervisors to measure engagement and performance across all channels, identify areas for improvement, and drive success.

Glassix is an AI Customer Support, Omnichannel Ticketing, and Chatbot Software Platform that offers a unified inbox for managing business conversations across various messaging channels. It provides features such as conversation routing engine, cross channel continuity, customer conversation history, rich media & large files sharing, and visual chatbot builder. Glassix helps companies drive customer delight through personalized and automated interactions, leveraging Conversational AI and sophisticated Chatbots. It enables real-time agent takeover and facilitates seamless communication across channels to enhance customer satisfaction and efficiency.

Skai is an omnichannel marketing platform that leverages AI-powered capabilities to help clients take their campaigns to the next level. It offers a suite of full-funnel capabilities for commerce media advertisers, enabling effective and efficient activation of media programs across various channels. Skai brings together 100+ publishers and retail media networks into one platform for complete visibility across paid media programs. With AI technology, users can identify investment opportunities, make confident decisions, and maximize engagement across search, social, retail media, and app stores.

1440.io is an Omnichannel Engagement Suite designed for Salesforce, offering a comprehensive set of tools to streamline customer engagement across various channels. It enables businesses to unify conversations across the customer journey, leverage AI-powered chatbots, personalize interactions, and optimize contact centers. The platform is trusted by leading enterprise brands and aims to improve time-to-value by maximizing the 1440 minutes we all have each day. With features like messaging studio, translation studio, reputation studio, and commerce studio, 1440.io empowers customer-facing teams to deliver premium experiences and drive sales through conversational commerce.

Convin is an omnichannel contact center platform powered by conversation intelligence. It offers a full-stack conversations QA platform for contact centers, AI learning management system for faster agent onboarding, real-time agent assist for improved conversions, automated agent coaching for personalized training, supervisor assist for tracking and assistance, and insights to collect 100% of customer intelligence. The platform also provides automated QA to audit and score customer conversations, analytics for quality management, and a mobile app for on-the-go access. Convin helps businesses in various industries like sales, support, compliance, collection, retention, healthtech, fintech, insurtech, edtech, real estate, hospitality & travel, and BPO to enhance customer interactions and drive revenue.

Omneky is an AI-powered platform that helps businesses generate creative ads at scale. It uses machine learning to analyze data and generate personalized content that is both brand-safe and visually stunning. Omneky also provides tools for approving and launching creatives, as well as insights into creative performance.

VOC AI is a unified customer experience management platform that fuses customer insights with AI chatbot excellence. It offers various tools such as market insight, sentiment analysis, competitive analysis, product research, and customer analytics for Amazon sellers. The platform helps users understand customer needs, preferences, and market trends to develop better products and services. VOC AI also provides AI chatbots powered by OpenAI, trained on user data to ensure precise responses and prevent misleading answers. With features like social listening, sentiment analysis, and review analysis, VOC AI empowers businesses to transform customer relationships and boost growth and profitability.

Zonka Feedback is a powerful Customer Feedback and Survey Platform that offers User Segmentation for precise targeting, AI capabilities for smarter surveys, and a wide range of features to measure and improve Customer Experience. It provides solutions for various industries and use cases, integrates with popular tools, and offers in-depth reporting and analytics. Zonka Feedback is known for its modern-looking surveys, ease of use, and extensive integrations, making it a versatile tool for collecting feedback from customers, users, visitors, patients, and employees.

LIFEDATA is an omnichannel platform that helps businesses manage their customer relationships, marketing, and sales processes on WhatsApp. The platform provides a variety of features, including: * **WhatsApp marketing:** Businesses can use LIFEDATA to create and send marketing campaigns on WhatsApp, including newsletters, promotions, and updates. * **WhatsApp automation:** Businesses can use LIFEDATA to automate their WhatsApp conversations, such as sending welcome messages, answering FAQs, and scheduling appointments. * **WhatsApp commerce:** Businesses can use LIFEDATA to sell products and services on WhatsApp, including accepting payments and managing orders. * **AI Generativa:** LIFEDATA uses artificial intelligence to help businesses generate personalized content, such as product recommendations and marketing messages. * **Data Intelligence & Gen AI:** LIFEDATA provides businesses with data and insights to help them improve their marketing and sales strategies.

Glass is an omnichannel customer relationship automation system that helps businesses automate tasks, track customer interactions, and gain insights into customer behavior. It integrates with various communication channels such as WhatsApp, Instagram, and QR codes, allowing businesses to engage with customers seamlessly. Glass also utilizes AI to analyze data and provide actionable recommendations, acting as a virtual business analyst. With its advanced features, Glass empowers businesses to improve customer satisfaction, increase sales, and reduce costs.

Bytedesk is an AI-powered customer service and team instant messaging tool that offers features like enterprise instant messaging, online customer service, large model AI assistant, and local area network file transfer. It supports multi-level organizational structure, role management, permission management, chat record management, seating workbench, work order system, seat management, data dashboard, manual knowledge base, skill group management, real-time monitoring, announcements, sensitive words, CRM, report function, and integrated customer service workbench services. The tool is designed for team use with easy configuration throughout the company, and it allows file transfer across platforms using WiFi/hotspots without the need for internet connection.

This repository contains notebooks, code samples, sample apps, and other resources that demonstrate how to use, develop and manage generative AI workflows using Generative AI on Google Cloud, powered by Vertex AI. For more Vertex AI samples, please visit the Vertex AI samples Github repository.

HumanLayer is a Python toolkit designed to enable AI agents to interact with humans in tool-based and asynchronous workflows. By incorporating humans-in-the-loop, agentic tools can access more powerful and meaningful tasks. The toolkit provides features like requiring human approval for function calls, human as a tool for contacting humans, omni-channel contact capabilities, granular routing, and support for various LLMs and orchestration frameworks. HumanLayer aims to ensure human oversight of high-stakes function calls, making AI agents more reliable and safe in executing impactful tasks.

The Conversational Azure OpenAI Accelerator is a tool designed to provide rapid, no-cost custom demos tailored to customer use cases, from internal HR/IT to external contact centers. It focuses on top use cases of GenAI conversation and summarization, plus live backend data integration. The tool automates conversations across voice and text channels, providing a valuable way to save money and improve customer and employee experience. By combining Azure OpenAI + Cognitive Search, users can efficiently deploy a ChatGPT experience using web pages, knowledge base articles, and data sources. The tool enables simultaneous deployment of conversational content to chatbots, IVR, voice assistants, and more in one click, eliminating the need for in-depth IT involvement. It leverages Microsoft's advanced AI technologies, resulting in a conversational experience that can converse in human-like dialogue, respond intelligently, and capture content for omni-channel unified analytics.

Kairon is an open-source conversational digital transformation platform that helps build LLM-based digital assistants at scale. It provides a no-coding web interface for adapting, training, testing, and maintaining AI assistants. Kairon focuses on pre-processing data for chatbots, including question augmentation, knowledge graph generation, and post-processing metrics. It offers end-to-end lifecycle management, low-code/no-code interface, secure script injection, telemetry monitoring, chat client designer, analytics module, and real-time struggle analytics. Kairon is suitable for teams and individuals looking for an easy interface to create, train, test, and deploy digital assistants.

Thought leadership for innovative, complex, AI-based brands trying to be culturally relevant in the dense omnichannel ecosystem of headless platforms

Expert in sales, SEO, KPIs, proposal crafting, omni-channel strategy, data analytics, UX, and AI/AR/VR tech. Boosts conversion rates, leads in social media, email marketing. Synonymous with adaptability, creativity, and strategic insight. Masters digital ads, e-commerce, global marketing."