Best AI tools for< helpdesk coordinator >

Faye is a Web3 customer success helpdesk chatbot dashboard that aims to revolutionize Web3 customer support by automating, scaling, and optimizing customer success processes. Powered by a self-learning AI chatbot, Faye specializes in smart contracts troubleshooting, offering accurate and relevant solutions on-chain. With features like automated ticket handling, high user support capacity, and conversational AI capabilities, Faye provides a seamless and efficient customer support experience. The application also includes an all-in-one admin dashboard for task management and integrates with popular platforms like Discord for user convenience. Faye enables projects to automate responses, escalate queries to human agents, and enhance customer satisfaction through personalized interactions.

Inbenta is a conversational AI platform that offers intelligent automation solutions for customer service, IT helpdesk, marketing & sales, HR, and digital transformation. The platform has been trained over a decade using billions of customer interactions to improve customer experience. Inbenta is trusted by over 1,000 companies globally to lower costs and enhance customer experience through AI automation.

Form2Agent AI is a voice-assisted AI solution designed to enhance user experience by providing precise data entry support through text, voice, and file inputs. It offers hands-free operation, productivity enhancement, global reach expansion, flexible input options, seamless AI integration, and meaningful interactions. The application caters to various industries such as Fintech, Healthtech, support systems, help desk sectors, E-commerce, logistics, recruitment, HR, and software development, offering efficiency, simplification, accuracy, assistance, and accessibility.

Gaspar AI is an AI application that offers AI support solutions for businesses to streamline operations, automate tasks, and enhance employee helpdesk experiences. It leverages Generative AI technology to provide virtual agent support, workflow automation, and business insights. Gaspar AI aims to reduce manual work, automate repetitive tasks, and optimize knowledge management within companies' chat platforms. With a focus on enhancing employee engagement and productivity, Gaspar AI offers a seamless support experience across various platforms like Slack, MS Teams, and Jira SM support portal.

Leena AI is a Gen AI employee assistant that reduces IT, HR, Finance tickets. It guarantees a 70% self-service ratio in the contract. Leena AI centralizes knowledge that is scattered across the enterprise, making information easy to find right on chat with a simple query. The knowledge is auto-updated when changes are made, so your employees always get support that is both relevant and accurate. Leena AI integrates with all knowledge base systems within your enterprise from day one, eliminating the need for any consolidation or migration effort across the knowledge base systems. The work assistant tailors responses to employee queries based on their role, team and access level which boosts employee experience while adhering to security protocols and preventing unauthorized access to information. Leena AI analyzes historically closed tickets and learns from their resolutions to create knowledge articles that can prevent similar tickets from being raised again. Leena AI breaks down large policy documents and knowledge articles into consumable snippets so the responses are sharper and more specific to the employee’s query.

Botgo is an AI chatbot development services company that offers integration solutions and virtual assistant features. It provides chatbot templates, process automation, and CRM solutions to enhance customer experiences and operational efficiency. Botgo leverages cutting-edge technology, including Natural Language Processing, to deliver intelligent and realistic conversations without the need for coding. The platform excels in automating tasks, freeing up human resources for more complex activities, and enhancing productivity. With a focus on digital transformation, Botgo empowers businesses across various industries with its advanced AI-driven process automation solution.

Nametag is an identity verification solution designed specifically for IT helpdesks. It helps businesses prevent social engineering attacks, account takeovers, and data breaches by verifying the identity of users at critical moments, such as password resets, MFA resets, and high-risk transactions. Nametag's unique approach to identity verification combines mobile cryptography, device telemetry, and proprietary AI models to provide unmatched security and better user experiences.

Re:amaze is an integrated customer service, live chat, and helpdesk platform for online businesses. It offers a range of features to help businesses provide better customer service and engagement, including a shared inbox, live chat, chatbots, push campaigns, AI-powered response and creation tools, a customizable FAQ center, a status page, and real-time customer activity monitoring. Re:amaze is designed to help businesses consolidate all their customer support channels and respond faster than ever before. It also offers a range of integrations with other business tools and applications.

Unthread is an AI-powered ticketing application integrated with Slack, designed to streamline support processes by automating responses, insights, and ticket management. It offers features such as tracking conversations in shared channels, AI-generated support, shared email inbox, in-app live chat, and integration with CRM and task management tools. Unthread provides advantages like prioritizing tickets, improving response times, automating workflows, aggregating data from multiple sources, and offering comprehensive analytics. However, it may have disadvantages such as potential complexity in setting up integrations, dependency on Slack for operation, and the need for training to fully utilize its features.

Inbenta is a conversational AI platform that helps companies improve customer experience through intelligent automation. It offers a range of products and services, including chatbots, search, knowledge management, and case management. Inbenta's platform is used by over 1,000 companies across industries around the globe.

LiveChat is a customer service software application that provides businesses with tools to enhance customer support and sales across multiple communication channels. It offers features such as AI chatbots, helpdesk support, knowledge base, and widgets to automate and improve customer interactions. LiveChat aims to help businesses boost customer satisfaction, increase sales, and retain customers longer through efficient and personalized support.

Allwire Technologies, LLC is a boutique IT consultancy firm that specializes in building intelligent IT infrastructure solutions. They offer services such as hybrid infrastructure management, security expertise, IT helpdesk support, operational insurance, and AI-driven solutions. The company focuses on empowering clients by providing tailored IT solutions without vendor lock-in. Allwire Technologies is known for fixing complex IT problems and modernizing existing tech stacks through a combination of cloud and data center solutions.

Tidio is an AI-powered customer service solution that helps businesses automate support, convert more leads, and increase revenue. With Lyro AI Chatbot, businesses can answer up to 70% of customer inquiries without human intervention, freeing up support agents to focus on high-value requests. Tidio also offers live chat, helpdesk, and automation features to help businesses provide excellent customer support and grow their business.

Tidio is an AI-powered customer service solution that helps businesses automate their support and sales processes. With Lyro AI Chatbot, businesses can solve up to 70% of customer problems without human intervention. Tidio also offers live chat, helpdesk, and automation features to help businesses provide excellent customer service and grow their revenue.

WowTo is an all-in-one support video platform that helps businesses create how-to videos, host video knowledge bases, and provide in-app video help. With WowTo's AI-powered video creator, businesses can easily create step-by-step how-to videos without any prior design expertise. WowTo also offers a variety of pre-made video knowledge base layouts to choose from, making it easy to create a professional-looking video knowledge base that matches your brand. In addition, WowTo's in-app video widget allows businesses to provide contextual video help to their visitors, improving the customer support experience.

Zenbots is a Zendesk AI chatbot that provides dedicated Zendesk support with access to all of your Zendesk support articles. It is designed to speed up operations, assist agents, or even let customers solve problems on their own. Zenbots can be integrated into existing workflows with just a few clicks and can be set up in under 24 hours. It offers a free 7-day trial.

BoldDesk by Syncfusion is an AI-powered customer service software designed to streamline support operations and enhance customer satisfaction. It offers a comprehensive suite of features including ticketing system, knowledge base, task management, AI capabilities, and mobile app. The application leverages generative AI and workflow automations to reduce support volume and increase efficiency. BoldDesk is suitable for startups, small businesses, and enterprises, providing customizable solutions for various support needs. With features like workflow automations, customer portal, satisfaction survey, and reports & analytics, BoldDesk aims to optimize help desk operations and improve customer service.

SupportAgent.ai is an AI-powered support agent that helps businesses automate their customer support conversations. It uses GPT-4, OpenAI's most advanced AI model, to quickly and accurately draft email replies. SupportAgent.ai learns from your previous replies and help docs to provide personalized and relevant responses. It can also filter by tags to ensure that the right answers are given to the right customers.

Lina Chat is an AI-powered chatbot that helps businesses with customer support. It can answer questions instantly, resolve 80% of repeated support tickets, and is available 24/7. Lina Chat is easy to use and can be trained in minutes. It is a valuable tool for businesses that want to improve their customer service.

Eesel AI is a tool that allows you to create a custom AI assistant for your company. This AI can be integrated with your Slack or Microsoft Teams, help desk, or website, and can answer questions about your company's knowledge base. Eesel AI is designed to be private and secure, and it can be customized to look and feel like someone in your company.

008 is an open-source event-driven AI powered WebRTC Softphone compatible with macOS, Windows, and Linux. It is also accessible on the web. The name '008' or 'agent 008' reflects our ambition: beyond crafting the premier Open Source Softphone, we aim to introduce a programmable, event-driven AI agent. This agent utilizes embedded artificial intelligence models operating directly on the softphone, ensuring efficiency and reduced operational costs.

GOLEM is an open-source AI framework focused on optimization and learning of structured graph-based models using meta-heuristic methods. It emphasizes the potential of meta-heuristics in complex problem spaces where gradient-based methods are not suitable, and the importance of structured models in various problem domains. The framework offers features like structured model optimization, metaheuristic methods, multi-objective optimization, constrained optimization, extensibility, interpretability, and reproducibility. It can be applied to optimization problems represented as directed graphs with defined fitness functions. GOLEM has applications in areas like AutoML, Bayesian network structure search, differential equation discovery, geometric design, and neural architecture search. The project structure includes packages for core functionalities, adapters, graph representation, optimizers, genetic algorithms, utilities, serialization, visualization, examples, and testing. Contributions are welcome, and the project is supported by ITMO University's Research Center Strong Artificial Intelligence in Industry.

Bytedesk is an AI-powered customer service and team instant messaging tool that offers features like enterprise instant messaging, online customer service, large model AI assistant, and local area network file transfer. It supports multi-level organizational structure, role management, permission management, chat record management, seating workbench, work order system, seat management, data dashboard, manual knowledge base, skill group management, real-time monitoring, announcements, sensitive words, CRM, report function, and integrated customer service workbench services. The tool is designed for team use with easy configuration throughout the company, and it allows file transfer across platforms using WiFi/hotspots without the need for internet connection.

A specialized assistant for Helpdesk information of companies and organizations.

From setting up a printer to troubleshooting a device, I’m here to help you step-by-step.

Ein Bot, der grundlegende technische Unterstützung und Fehlerbehebung für gängige Software und Hardware bietet.

Microsoft 365 support agent, redirects admin-level requests to PCT Support.

A step-by-step IT troubleshooter, ensuring a natural conversation flow.

Free Technical Support GPT by Franz Enzenhofer

Your go-to assistant for everyday tech support and guidance.

しっかりした顧客対応をしてくれるAIです。TANAKAさんです。

Third-line technical support engineer, providing advanced IT assistance.

Assists in resolving technical issues in field operations.

Virtual Router Assistant 24/7

寻找解决方案的问题解决专家

ヤナギダ・システムズのカスタマーサポート用ChatBotです。

Expert tech support for Hispanic businesses in Miami.

I simulate tough Customer Support scenarios for Agent Training.

A knowledgeable guide on customer service best practices and terminology.

Warm tech support for seniors, with calming strategies, patient and helpful.

日常のパソコントラブルを日本語で解決します！

Let me guide you with the most effective tools to tackle your how-to questions.

Your AI network guru for setup and fixing connectivity woes! 🌐 Assists with network configurations, troubleshooting, and optimizes your internet experience. 💻✨